WIOA Performance Accountability System
WIOA One-Stop Service Delivery System
One-Stop Cost Allocation: “Customer Count”
The WINTAC, in partnership with RSA, issued the Sharing American Job Center Costs Using “Customer Count:” One Approach to Cost Allocation under WIOA. This technical assistance tool illustrates an example of one-stop partners using “Customer Count” as an allocation base to share costs related to some of the career services available in a fictional American Job Center. Throughout the development of this tool, RSA sought feedback from its Federal partners. This tool operationalizes concepts from joint policy guidance (TAC 17-03).
Example of Local Area Integrated Business Services under WIOA
The U.S. Departments of Education and Labor continue to encourage local areas to document the roles and responsibilities of WIOA partners in engaging employers in their Memoranda of Understanding (MOUs) for the one-stop service delivery system, as required by section 121(c) of WIOA. The Departments support the development of coordinated business service strategies in these MOUs and are available to provide technical assistance to the workforce development system. The Departments are also interested in capturing promising practices from around the country to share with the field. One local workforce area of note is the Spokane Workforce Council, which has implemented an aligned workforce system with its partners, including the VR program, where staff work together on functional teams. The Spokane Local Integrated Workforce Plan: 2016-2020 and WorkSource Memorandum of Understanding: 2017-2020 are available on the Council's website. The Departments have also linked to these resources on ION for other local areas to consider as an example. This MOU includes Spokane’s plan for providing integrated on-site business services through the comprehensive American Job Center.
Sample Memorandum of Understanding (MOU) and Infrastructure Costs Toolkit
The Departments of Labor and Education developed a Sample MOU and accompanying Cost Allocation Analyses that States and local areas may use as a reference guide when developing MOUs for the one-stop service delivery system under WIOA . This joint technical assistance addresses the one-stop operating budget, Infrastructure Funding Agreement, and cost allocation methodologies.
WIOA Myth Busters
The Departments of Labor, Education, and Health and Human Services developed a series of myth busters to debunk common misperceptions in the workforce development system as envisioned by WIOA.
WIOA Unified and Combined State Plans
State Plan ICR
The WIOA State Plan Portal is part of the joint State Plan Requirements Information Collection Request (OMB No. 1205-0522, through March 31, 2026). The portal is the approved method by which States submit and modify Unified and Combined State Plans.
State Plan Technical Assistance Resources
The U.S. Departments of Education and Labor have developed several technical assistance tools related to Unified and Combined State Plans available on WorkforceGPS.
Other WIOA Technical Assistance Resources
Collaboration Opportunities: WIOA Youth and Vocational Rehabilitation Programs
On May 16, 2019, the U.S. Departments of Education and Labor issued a technical assistance resource titled Collaboration Opportunities: WIOA Youth and Vocational Rehabilitation Programs. This resource is intended to provide a high-level overview of these two programs and improve coordination of workforce preparation activities and employment services between these two core programs. The document offers strategies and resources to increase collaboration between the State and local agencies under these two programs, as well as program providers, so they may more effectively serve youth with disabilities.
WIOA Shared Monitoring
Just as State and local partners are working hard to implement WIOA and coordinate with one another, Federal partners are invested in maintaining a strong partnership at the Federal level. As Federal partners continue to provide joint guidance and technical assistance to State and local partners, they recognize that responsibilities related to monitoring should also be aligned. Through this alignment, Federal partners will be in a better position to help State and local partners provide high-quality services to all job-seekers, workers, and employers. For more information, please review WIOA Shared Monitoring At-a-Glance.
WIOA Federal Collaboration Guide
Federal partners work collaboratively to provide joint guidance and technical assistance to support the workforce development system and employers. DOL and ED issue joint policy guidance to stakeholders in each agency's format. Despite the format, the guidance is the same. This at-a-glance document provides links to some of the joint policy guidance and technical assistance products.
The Playlists: Disability Resources for WIOA Practitioners
High-quality services to individuals with disabilities is a critical goal of WIOA. These ten playlists provide technical assistance to assist the workforce development system in meeting that goal. Each playlist highlights resources such as toolkits, reports, online courses, and videos on specific topics related to improving service to individuals with disabilities.
WIOA Convenings - Spring 2017
The Department of Labor, in collaboration with its Departments of Education and Health and Human Services partners, hosted three WIOA convenings in Dallas (April 18-20, 2017), San Diego (May 8-10, 2017), and Washington, D.C. (May 23-25, 2017) to support the workforce development system's implementation of WIOA.
Essential Elements of Customized Employment
WINTAC and the Youth Technical Assistance Center, which were funded by RSA, entered into a partnership with Griffin-Hammis Associates, TransCen, Inc., Marc Gold & Associates, and Virginia Commonwealth University to develop a document to identify the essential elements of customized employment (CE) as a guide for the universal application of these elements across service delivery and training providers. CE is a strategy to help individuals with barriers to employment achieve competitive integrated employment through tailoring jobs to the abilities of individuals and the needs of employers.
CSAVR Fall 2016 Conference
RSA, together with its Federal partners, provided technical assistance on the WIOA final regulations at the CSAVR Fall 2016 Conference. Under title I, the technical assistance addressed final regulations implementing the joint performance indicators and one-stop infrastructure costs. Under title IV, the technical assistance addressed final regulations implementing program-specific changes made to the VR and SE programs, as well as final regulations implementing section 511.
Transition-Related Changes to the VR Program Regulations
On October 13, 2016, RSA and OSEP held a webinar on transition-related changes to the VR program regulations, resulting from WIOA, including transition-related definitions specific to the provision of pre-employment transition services and transition services; the scope of pre-employment transition services, group transition services and individualized transition services; requirements of and considerations related to the formal interagency agreement between State educational agencies and VR agencies; and limitations on the use of subminimum wage. The OSEP website contains other technical assistance resources.
RSA Regional Meetings on Program-Specific Requirements
In the summer and fall of 2016, RSA held three regional meetings on the final regulations implementing program-specific changes made to the VR and SE programs, as well as those implementing section 511 of the Rehabilitation Act of 1973, as amended by title IV of WIOA. In the regional meetings, RSA provided technical assistance on the following areas: competitive integrated employment, employment outcome, and limitations on the use of subminimum wage; transition services, including pre-employment transition services; supported employment; and fiscal requirements.