RSA-722 for FY-2021: Submission #1323

Fiscal Year 2021

Grant Award Number H126A210002

Submitting Organization Arizona Rehabilitation Services Administration

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year) 4

2. New requests for mediation, October 1 11

3. Total requests for mediation this fiscal year 15

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement 2

2. Disputes resulting in a written mediation agreement 4

3. Total disputes resolved during mediation process 6

4. Disputes not resolved during mediation process 7

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 30 2

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 1 7

2. New requests for impartial hearings since October 1 14

3. Total requests for impartial hearings this fiscal year 21

4. Number from Line II.A3 which had also been through the mediation process this fiscal year 7

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision 6

2. IHO decisions favoring the individual 1

3. IHO decisions favoring the agency 3

4. Total IHO decisions 4

5. Total disputes resolved during impartial hearing process 10

6. Disputes not resolved during impartial hearing process 5

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 30 6

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? Yes

A. Requests for Review of IHO Decisions

1. Requests for review of IHO decisions in process, October 1 0

2. New requests for review of IHO decisions since October 1 3

3. Total requests for review of IHO decisions this fiscal year 3

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained 1

2. IHO decisions favoring the individual reversed 0

3. IHO decisions favoring the agency sustained 2

4. IHO decisions favoring the agency reversed 0

5. Total reviews of IHO decisions completed 3

6. IHO decisions not reviewed 0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 30 0

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 1 0

2. New civil actions filed this fiscal year 0

3. Total civil actions this fiscal year 0

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision) 0

2. Civil actions resolved in individual favor (reversing final administrative decision) 0

3. Civil actions resolved in agency favor (sustaining final administrative decision) 0

4. Civil actions resolved in agency favor (reversing final administrative decision) 0

5. Total civil actions resolved 0

6. Civil actions not resolved 0

C. Civil Actions Carried Over

1. Civil actions pending, September 30 0

V. Types of complaints/issues involved in disputes

1. Applicant eligibility for VR

Mediation (a) 2

Impartial Hearings (b) 3

Reviews of IHO Decisions (c) 0

Civil Actions (d) 0

2. Nature/contents/scope of IPE

Mediation (a) 9

Impartial Hearings (b) 13

Reviews of IHO Decisions (c) 2

Civil Actions (d) 0

3. Quality of counseling services

Mediation (a) 0

Impartial Hearings (b) 0

Reviews of IHO Decisions (c) 0

Civil Actions (d) 0

4. Delivery/quality of other VR services

Mediation (a) 0

Impartial Hearings (b) 0

Reviews of IHO Decisions (c) 0

Civil Actions (d) 0

5. Cost of services

Mediation (a) 0

Impartial Hearings (b) 0

Reviews of IHO Decisions (c) 0

Civil Actions (d) 0

6. Termination of services/service record closure

Mediation (a) 4

Impartial Hearings (b) 5

Reviews of IHO Decisions (c) 1

Civil Actions (d) 0

7. All other complaints/issues

Mediation (a) 0

Impartial Hearings (b) 0

Reviews of IHO Decisions (c) 0

Civil Actions (d) 0

Certification

Approved

Last Name Nevarez

First Name Mathew

Phone Number 4804332076

Signed? Yes

Signed Date 10/27/2021

Email Address mnevarez@azdes.gov

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