RSA-227 for FY-2020: Submission #1151

Maryland
09/30/2020
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services-DORS
2301 Argonne Drive
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Baltimore
Maryland
21771
410-554-9363
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1-800-638-6243
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Operating Agency (if different from Designated Agency)
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Additional Information
Thomas Laverty
Thomas Laverty
410-554-9363
thomas.laverty@maryland.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
370
21
0
0
55
65
511
B. Training Activities
2
30
CAP staff presented twice during the year to the new staff of the Maryland Division of Rehabilitation Services during their Quality Rehabilitation Training and Regional Staff meeting. During these trainings CAP reviewed and discussed the legislation that established the Client Assistance Program. CAP also discussed the purpose and structure of the Client Assistance Program and the need to work on the Clients behalf in addressing the individuals concerns. The reporting by the Client Assistance Program to RSA was reviewed with the Division’s staff to provide them with an understanding of the services provided by CAP. The CAP staff encouraged questions from the counseling staff of the Division and attempted to answer all of their questions, sometimes using hypothetical situations involving client and their concerns.
C. Agency Outreach
CAP staff attended all Maryland State Independent Living Council meetings to provide outreach and information to Independent Living consumers, applicants and referral sources. This information included changes and proposed changed made to the policy and procedures of the Maryland Division of Rehabilitation Services. CAP staff also presented information on the services provided by the Maryland Division of Rehabilitation Services and the Client Assistance Program to the Work Readiness Program participants at the Workforce and Technology Center. This information included how these individuals can obtain information on informed choice, their rights and the appeal process through the Client Assistance Program.

D. Information Disseminated To The Public By Your Agency
0
0
0
4600
0
0
N/A
E. Information Disseminated About Your Agency By External Media Coverage
N/A
Part II. Individual Case Services
A. Individuals served
14
42
56
0
24
B. Problem areas
0
20
18
3
5
10
0
0
C. Intervention Strategies for closed cases
1
0
27
1
2
0
31
D. Reasons for closing individuals' case files
20
3
3
0
0
2
1
0
3
0
0
0
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E. Results achieved for individuals
7
1
0
3
6
12
3
0
0
0
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Part III. Program Data
A. Age
3
10
19
23
1
56
B. Gender
35
21
56
C. Race/ethnicity of Individuals Served
30
2
33
0
0
13
3
2
D. Primary disabling condition of individuals served
1
0
0
0
0
5
7
0
2
2
0
2
6
1
0
0
0
1
1
2
18
0
0
0
0
4
0
0
0
3
0
0
0
0
55
E. Types of Individuals Served
3
6
46
0
1
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A
B. Litigation
0
0
0
N/A
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation Services
No
N/A
B. Staff Employed
There were (2) full-time permanent professional positions dedicated to the delivery of CAP services during FY 2019. Total Professional and Clerical Person Years: 2.0


Part VI. Case Examples
Case Examples
The Client Assistance Program was contacted by a 22-year-old female client of the Division of Rehabilitation Services who was having difficulty in obtaining approval from the Division for funding for room and board while she attends College. The Individual had been advised by her vocational counselor that the Division would not fund room and board for her to attend the college she had been advised to attend as there were programs closer to her home that would allow her to commute from home.
The Client Assistance Program (CAP) contacted the Regional Director for the Division of Rehabilitation Services regarding the decision made by the individual’s Vocational Counselor. The reasons for the individual making the decision to attend the school she had chosen and the impact of attending a different school were outlined.
The Regional Director for the Division reviewed the individual’s record of services with the Division and spoke with the individual’s vocational counselor regarding the request for room and board funding. CAP was advised that the Division would meet with the Client and discuss funding for room and board.



A 21-year-old female with Cerebral Palsy called the Client Assistance Program office to ask for help in getting a decision from the Division of Rehabilitation Services to provide funding for the client for Room and Board at Salisbury University. The client had been attending Anne Arundel Community College, but transferred to Salisbury as they were better able to accommodate her disability and learning style, and she needed to stay on campus as she didn’t have transportation.

The Client Assistance Program contacted the Director of the Office of Field Services, to follow up on the approval of the client’s Individualized Plan for Employment. The Director agreed to provide funding for Room and Board at Salisbury University.

A 62-year-old male contacted the Client Assistance program and asked for assistance with his request for having Self-Employment added to his Individualized Plan for Employment. The client has multiple health issues, and wanted to become a Self-Employed Welder.

The Client Assistance Program contacted the Director of the Office of Field Services to request that DORS approve his IPE for Self-Employment and funding for welding equipment. DORS approved his IPE for Self-Employment and provided funding for welding equipment.

A 56-year-old male with multiple health issues and who relies on a wheelchair called the Client Assistance Program office to ask for help in appealing that the Division of Rehabilitation Services provide funding for a Graduate Certificate in Project Management so the client could become a Project Manager in the Healthcare Field.

The client already had a graduate degree and due to his medical conditions and the requirements of the field, was asking DORS to make an exception to their Post-Secondary Education policy. The Graduate Certificate is also a requirement to sit for the exam to become a Project Management Professional.

The Client Assistance program provided DORS with documentation from the School and job listings that required the Graduate Certificate. DORS agreed to amend the client’s IPE after a Telephone Prehearing Conference was held.
Certification
Approved
Thomas Laverty
Director, Client Assistance Program
2020-12-22
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