RSA-227 for FY-2020: Submission #1144

Georgia
09/30/2020
General Information
Designated Agency Identification
Martin & Jones
123N McDonough Street
{Empty}
Decatur
GA
30030
http://www.georgiacap.com
404-373-2040
800-822-9727
800-822-9727
Operating Agency (if different from Designated Agency)
Martin & Jones
123 N McDonough Street
{Empty}
Decatur
30030
GA
jpage@georgiacap.com
http://www.georgiacap.com
4043732040
8008229727
8008229727
Additional Information
Jennifer M. Page
Jennifer M. Page
4043732040
jpage@georgiacap.com
Part I. Non-case Services
A. Information and Referral Services (I&R)
651
11
0
9
31
578
1280
B. Training Activities
0
0
The trainings CAP would have presented in this fiscal year did not occur due to Covid-19.

CAP FISCAL ACTIVITIES

CAP Advocate/Counselor newest hire attended NDRN CAP/VR case management training with other advocates from around the country who were new to the CAP program within the last year (October 2019).

CAP attended the quarterly SRC meeting at Goodwill Industries in Atlanta, GA (October 2019).

CAP and GAO met for the quarterly meeting to discuss ongoing advocacy issues (October 2019).

CAP attended a training School to Work Transition for Students with Disabilities (October 2019).

CAP attended a training on Sexuality and Disability training (October 2019).

CAP attended NCSRC meeting (December 2019).

CAP attended the GVRS Board Meeting (December 2019).

CAP attended GVRS Board Meeting (January 2020).

CAP and GAO met for the quarterly meeting to discuss ongoing advocacy issues (January 2020).

CAP attended the quarterly GRA Metro meeting to discuss restructuring the chapter to work more effectively in College Park, GA (January 2020).

CAP attended the quarterly SRC meeting in College Park, GA (February 2020).

CAP attended a Parenting with a Disability training (February 2020).

CAP attended an Ethical Intersections of Culture, Disability and Supporting Youth in the VR Process -Part 2 training (February 2020).

CAP attended the VR 100 Transition Experiences and Success Stories Webinar (February 2020).

CAP attended a GoTo Webinar on Cost Allocation training (March 2020).

CAP attended the SILC “Day at the Capitol” meeting (March 2020).

CAP attended a Financial Empowerment training (April 2020).

CAP attended a Personal and Professional Resilience training (April 2020).

CAP attended a training on Ethics and Distance Counseling (April 2020).

CAP attended a Justice for the Whole Self: Learning to be a Better Ally training (April 2020).

CAP attended a two day SRC quarterly meeting via Zoom (April 2020).

CAP attended a GRA Metro quarterly meeting via Zoom (April 2020).

CAP attended a NCSRC quarterly call (April 2020).

CAP attended an SRC Executive Committee meeting (April 2020).

CAP attended a VR 100 Innovation Strategies from VR training (April 2020).

CAP attended a SILC quarterly board meeting via Zoom (April 2020).

CAP attended a webcast on Employment Preparation and Work Based Learning Experiences in a Virtual World (April 2020).

CAP assisted GVRA with review of the changes to the Provider Outsourcing Manual via Microsoft Teams (May 2020).

CAP attended the GA State University two day Autism Conference via Zoom (May 2020).

CAP attended a Remote VR Counseling Service Provision training (May 2020).

CAP attended a GVRS board meeting via Zoom (May 2020).

CAP attended a SILC quarterly board meeting via Zoom (June 2020).

CAP attended a How to Care for Yourself So You can Help Others webinar (June 2020).

CAP attended Georgia Advocacy Office(GAO) provided training on how to be a better advocate that was held in two sessions via Zoom (July 2020).

CAP attended a GVRS board meeting via Zoom (July 2020).

CAP attended a SRC quarterly board meeting via Zoom (July 2020).

CAP attended a webinar on Cost Reimbursement (July 2020).

CAP attended a special meeting held by GVRS board via Zoom (July 2020).

CAP attended a NCSRC quarterly call (August 2020).

CAP attended a training on The Great Divide: Why Are People Only Advocating for Those Who Look Like Them? (August 2020).

CAP attended a training on Confronting Barriers: A Discussion of the Double Pandemic of Covid-19 and Racism on Minority Communities (August 2020).

CAP attended a National APSE Virtual Conference (August 2020).

CAP attended a webcast on LGBTQ+ and Disability Part 1: An Introduction to Working with
Clients with Intersecting Identities (August 2020).

CAP attended an OSERS webinar on Youth and Family Perspectives (August 2020).

CAP attended a training on Ethical Perspectives: High Quality Services African Americans with Disabilities (August 2020).

CAP attended a GVRS board meeting via Zoom (September 2020).

CAP attended a training session on Self-Advocacy via Zoom (September 2020).
C. Agency Outreach
GA CAP has continued to use its social media presence to reach more families, community outreach, advocacy agencies and providers. We are trying to ensure each person receives the same information to be better served by all of the resources available. CAP has been posting resources that have been developed during the pandemic, not just for Vocational Rehabilitation clients, but the community. We have shared employment opportunities, school resources for parents and webinars that offered assistance to families. Consumers have connected with one another and share information on our social media to help each other.

CAP has served more Hispanic/Latin clients this fiscal year and also more clients who identify as Asian. We served three deaf/blind clients and sixteen clients under the age of eighteen with information and referral or negotiation issues. Having the CAP website and social media presence allows consumers to see us as not just a resource for Vocational Rehabilitation, but also for medical, insurance and community resources that people need to better assist in their daily lives. The information and referrals we get via email, social media or phone, the clients need our assistance with the resources we have compiled that are related to community outreach. CAP will continue to share information and reach out to the un-served and underserved to inform them of services available to them.
D. Information Disseminated To The Public By Your Agency
0
0
0
97
0
0
CAP disseminated our brochure to each client and those who may request them. CAP continues to email them GA Colleges and Universities and also Technical Colleges. The contact is specifically with the Disability Coordinators Offices because of their contact with students with a stated disability and may need CAP assistance. Sending these brochures electronically is the fastest and economical way to share this information. CAP has physical copies of braille and large print for clients, agencies or schools who request them and it is available on the website as well.
E. Information Disseminated About Your Agency By External Media Coverage
In May 2020, DSU did a press release of the “Public Comment: Inclusive Post -Secondary Education Funding Model.” The direct link to the CAP website is still being shared as well by DSU for clients to connect with advocate services.
Part II. Individual Case Services
A. Individuals served
69
204
273
9
20
B. Problem areas
114
63
94
1
0
1
0
64
C. Intervention Strategies for closed cases
165
0
98
0
0
0
263
D. Reasons for closing individuals' case files
236
16
4
0
0
6
0
1
0
0
0
0
{Empty}
E. Results achieved for individuals
76
0
6
1
59
42
2
77
0
0
{Empty}
Part III. Program Data
A. Age
16
35
74
127
21
273
B. Gender
168
105
273
C. Race/ethnicity of Individuals Served
9
0
4
160
0
86
0
14
D. Primary disabling condition of individuals served
11
9
1
2
4
1
20
6
49
13
4
3
12
4
3
7
0
0
7
8
39
1
1
21
9
5
0
2
0
14
1
0
0
14
271
E. Types of Individuals Served
11
0
198
5
16
44
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
A policy change was made to VR policy cite 476.1.05-.06 for a client in need of reader services on 11/21/2019. The issue stemmed from which provider could perform the service and the minimum hourly wage they were offering was not acceptable to the only provider in their system. The way the policy was written was causing misinterpretation by the counselors. The Policy advisor and director were made aware of this issue when the client called CAP for negotiations. CAP was able to get the service for the client and the Policy Director changed the wording of the policy, so misinterpretation would be less likely. The provider asked for a fair wage of what the University of Georgia paid her and they agreed to that specific amount for the college our client would be attending.
B. Litigation
0
0
0
The CAP attorney did not need to intervene on any hearing activities in FFY 2019-2021. We have consultations on cases to develop strategies on how to best assist clients.
Part V. Agency Information
A. Designated Agency
External-all other private agencies
Martin & Jones
No
{Empty}
B. Staff Employed
The GA CAP staff consist of the CAP Director, who also serves as a Counselor/Advocate for case management, a Counselor/Advocate that does case management and social media accounts, and a part-time Administrative Assistant. CAP has an attorney for legal representation as needed for client services. Jennifer M. Page has worked for CAP since 2006, but was a Vocational Rehabilitation Counselor prior to becoming a CAP counselor. Ms. Page ensures daily operations of CAP, deals with issues with DSU, clients and the community, and supervises CAP staff. The Counselor/Advocate, Stephanie Woods was a Service Area Manager for the DSU before joining CAP February 2019 and does daily case management, CAP social media and the CAP website, which has accessibility for our clients.
Part VI. Case Examples
Case Examples
Client called CAP because she had been dismissed from her employer and she needed vocational rehabilitation help. Her husband is her caretaker and asked that they receive help from their supported employment provider. CAP was able to contact counselor and continue the clients supported employment contract.

Client needed assistance with attending a school for the blind to retain her career in the nursing profession. She was in a time restraint since she had been accepted and paid for her travel. Client wanted to be at a school that was near her family. Blind services stepped in and was able to get all of the documentation done so she could start on time.

Client called CAP because her job placement program did not accept her and felt VR should give her more training hours. CAP, the client and her VR counselor met to discuss her services. The client chose to attend a different program because she felt her typing speed may not get faster and she wants to be employed. A new IPE was developed to move forward with the new service.

Client worked in the banking industry prior to losing his sight. He felt his case was delayed and he called CAP for assistance. The client wanted to attend Goodwill for job readiness and job placement. Client was willing to ride public transportation that was near his home and he could meet his children at the bus stop. The clients plan was developed for the services he needed.

Client called for an advocate because he believed he was not being heard about his case. Client has a brain injury and needed less stress. The client was refusing to release his medical records to the agency. While working with the client, he became severely ill and did not believe he was going to get healthy to proceed with his case. Client decided to drop his case due to health reasons.

Client reached out to CAP because her driver instruction hours had been completed, but the driving instructor advised more hours so she could pass her drivers test. The client is enrolled in technical college and needs to be able to drive herself to campus. The supervisor agreed to more hours and developed a new IPE to reflect this update.

Client called because he wanted a self-employment case and wanted the agency to pay for his past due internet bill. After looking at the client’s case, he had received AWT equipment and he had the internet at the time, but had been unable to create contracts with the companies he told the agency he had made prior to the purchase of his equipment. Client was unwilling to make any concessions and CAP closed the case because the client would not take counseling and guidance from the agency or CAP.

CAP was called because the client was confused why her agency meetings were not being held in the local office. CAP explained that some counselors try to make it convenient for clients to meet them near their homes and to complete documentation. Client agreed to being placed in supported employment for job placement. IPE was developed and signed to move the case forward.


The client had her CNA certification and is currently employed, but feels like she was underemployed. She wanted to become a nurse, but was having difficulty communicating with her counselor. The client wanted agency support because she is not working full time and is enrolled in school. CAP advocated for the client to receive support based on her financial need and post-secondary grades met policy standards.

CAP services were needed for a client wanting to attend an IPSE program. The school was requesting an updated psychological exam to be considered for acceptance. The agency was not opposed to the evaluation being done, but the issue was the college had not been approved to accept Pell Grant for IPSE students. CAP was able to find out the school had applied, but was awaiting to be approved. The agency would move forward once a decision was rendered.

Client had completed all of her requirements for her self-employment case, but did not know the next steps in her case. CAP was called to assist with this and we had a meeting to discuss these issues. The client had to present to the committee and it was approved. The client would receive her AWT equipment and her first installment to be successful in her business.

Client needed CAP assistance with her post-secondary case. The agency was recommending she start at a technical college, but she had been accepted to her nursing program in another state that was very competitive to gain entrance. The client had proven she was capable of being successful and her new counselor developed a work plan to assist after an update financial needs assessment was completed.

Client was satisfied with the customer service provided to him by the agency, but reached out to CAP about his AWT equipment. Client wanted all of his products to be a certain brand, but they would not be compatible with some of his current equipment. AWT recommendations were accurate per CAP checking with other resources with a blindness disability. The clients self-employment business has the equipment to be successful.

Client needed assistance based on the inability to communicate with her counselor. The counselor was doing her due diligence to ensure the client was attending her appointments and taking her required medications. The client was having issues paying for her medications, so CAP shared a resource to assist her and be cleared by her doctor for full time employment, which is what the client wants to be approved for supported employment.

Client called CAP because she wanted to move to job readiness. CAP connected the client with her counselor to make sure the case was in a status to move forward. Communication was re-established with her counselor and client choice was acknowledged. The case was transferred to an employment consultant and they were able to connect her with employment within a month of her job search.

Client contacted CAP for assistance with his in-house VR job search/placement services and desire to work-from-home. CAP provided client and VR with names/contact information of several work-from-home employers. Client obtained an interview and a subsequent job offer from one of the identified employers. CAP provided follow-up services to ensure computer equipment required for at-home position was obtained/delivered/setup by VR and client was satisfied with his new position/VR case progression.

CAP was contacted for assistance re-establishing communication with VR and initiation of client’s Supported Employment Services. CAP assisted with justification for re-referral to client’s preferred Supported Employment provider and updating of her IPE. Client secured new employment in her chosen vocational field with assistance of SE Provider. CAP advocated for support services from VR in an effort to help client maintain new position.

Client contacted CAP for assistance with re-initiating his services from Interrupted status. CAP assisted client in advocating for services he felt would be beneficial with his preparation to transition from secondary education to post-secondary ed. New IPE was developed following discussion of available providers in client’s area. Follow-up was provided to confirm service delivery and client’s satisfaction with new VR Counselor.

CAP was contacted for assistance obtaining policy exception to attend law school part-time given his disability and unique circumstances/needs. CAP assisted client in advocating for policy exception and providing documentation demonstrating reasonableness of request and justifying this service. Policy exception was granted and client’s IPE updated.

Client contacted CAP for assistance re-establishing communication with VR and the determination of his eligibility for services. As a result of CAP’s services, client was determined eligible for VR, his Needs Assessment was completed and he received a CVE to assist with the determination of an appropriate vocational goal. Client was provided referral services to his local WIOA/GDOL offices for assistance with his resume, job readiness training and job search assistance as he elected to have VR assist with the remainder of his PST.

CAP was contacted for assistance identifying resources which could aid client with housing, white cane, therapy dog and other blind/low vision supports. Referrals were made to: Georgia’s Aging & Disability Resource Connection, Georgia Council of the Blind, National Federation of the Blind GA, Statewide Independent Living Council, Center for Financial Independence & Innovation and the Georgia Vocational Rehabilitation Agency.

Client contacted CAP for assistance identifying agencies which could assist her with returning to work as she has a disability. Referral was made to the Georgia Vocational Rehabilitation Agency and Social Security’s Ticket to Work Program as client is a SSDI recipient.

CAP was contacted for legal resources regarding wrongful termination and possible disability discrimination. Referrals were made to U.S. Equal Employment Opportunity Commission, Georgia Department of Labor and U.S. Department of Justice, Civil Rights Division.
Client contacted CAP for assistance identifying housing resources during COVID for permanent housing as she and her daughter were recently evicted and are in temporary housing. Referrals were made to Initiative for Affordable Housing, Department of Community Affairs, New Life Community Ministries and Action Ministries of Georgia.

CAP was contacted for assistance identifying agencies which assist with vehicle modifications. Referrals were made to Friends of Disabled Adults & Children, Center for Financial Independence and Innovation and the Georgia Vocational Rehabilitation Agency.
Certification
Approved
Jennifer M. Page
CAP Director
2020-12-17
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

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