RSA-227 for FY-2020: Submission #1143

Alabama
09/30/2020
General Information
Designated Agency Identification
Alabama Department of Rehabilitation Services
602 S. Lawrence Street
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Montgomery
AL
36104
334-293-7032
1-800-441-7607
1-800-441-7607
Operating Agency (if different from Designated Agency)
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Additional Information
Rachel L. Hughes
Rachel L. Hughes
334-293-7236
Rachel.Hughes@rehab.alabama.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
30
10
0
0
25
325
390
B. Training Activities
4
806
The purpose of any of the training CAP does is to help parents, consumers, and providers learn about how CAP works and how the organization can assist them when there is a problem.
C. Agency Outreach
Outreach was most difficult to provide this year. However, the camps that I work with serve more significant individuals as well as the one conference I got to attend before COVID-19 hit. During these one on one opportunities, I am able to talk with parents who are having difficulty getting services and what to do to receive them. I am happy to navigate the VR system and the family to make sure services are provided.
D. Information Disseminated To The Public By Your Agency
0
0
0
500
3
0
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E. Information Disseminated About Your Agency By External Media Coverage
N/A
Part II. Individual Case Services
A. Individuals served
5
11
16
0
4
B. Problem areas
0
10
12
1
0
1
0
0
C. Intervention Strategies for closed cases
3
3
10
0
0
0
16
D. Reasons for closing individuals' case files
7
2
1
1
0
1
1
0
3
0
0
0
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E. Results achieved for individuals
5
2
0
0
5
2
1
1
0
0
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Part III. Program Data
A. Age
1
4
3
6
2
16
B. Gender
8
8
16
C. Race/ethnicity of Individuals Served
0
0
0
3
11
0
2
0
D. Primary disabling condition of individuals served
0
1
0
0
0
0
3
0
1
0
0
1
2
2
0
0
0
0
0
0
2
0
0
0
1
3
0
0
0
0
0
0
0
0
16
E. Types of Individuals Served
14
0
1
6
1
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A
B. Litigation
0
0
0
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Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Alabama Department Rehabilitation Services
No
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B. Staff Employed
Director/Advocate - (Full time) all contact with consumers which means intake and representation of complaint. Contact with counselors, supervisors, assistant commissioners, as well as other departments and rehab centers that are working with consumer. Paperwork as needed and extensive travel (except this year), meeting with various organizations and sharing about CAP services. Supervise assistant.

Assistant- (Part-time) Worked 25-30 hours week from October 1-March 30. Since April has not returned to work due to because of COVID-19. Job consists of answering the phone, taking messages, gathering information for advocate concerning consumers, contacting advocate when on the road when new consumers call, office details of putting files together, ordering supplies, etc.
Part VI. Case Examples
Case Examples
Self-Employment Case
This case was opened at the beginning of the year and continued until the end of the year. The previous supervisor had authorized the consumer’s self-employment plan. However, when a new supervisor became involved in the case, she denied the plan. After a CAP case was opened and the advocate reviewed the case, a call was made to the supervisor to let her know that the case had already been approved by the previous supervisor. The acting supervisor had many concerns about the amount and type of equipment and the plan in general. After CAP advocate and the acting supervisor made a house visit, it was clean what equipment was needed. Consumer was still upset about his plan being stopped but was ready to get his business started. However, this was not the end of the problems this consumer endured. For months, the VR counselor did not do her job in ordering the equipment. When the discovery was made by the supervisor, the consumer was informed of the situation. In the meantime, it was suggested to the State AlabamaIndependent Living (SAIL) program that resides at the Alabama Department of Vocational Rehabilitation, that the case be transferred over to a hybrid VRC. Since this consumer was also on a waiver and already a consumer of SAIL, we felt this would be a good fit. The counselor had only begun to work on getting the equipment when COVID-19 hit. Equipment was ordered and some of the software downloadable. However, the download was not working. The VRC was persistent and continued to get this consumer what was needed. CAP advocate continued to make follow up calls with the VRC and the consumer until the consumer reported he was bringing in several clients and the amount of money he was making. His last words before closing his CAP case was excitement and thanks.

Lost Job During COVID-19
This case involves a person with a significant mobility disability. At the time the intake was taken, VR had already opened a case and had supplied a scooter to support him while on the job. Consumer was employed as an Architectural Designer. When consumer contacted CAP, he had asked VR if they would support him in going back to school. He was already having difficulty on the job with his mobility issues and because he was having to go out to a job site, the speed of which he could move was extremely slow. At that time, VR was not interested in sending him back to school. However, because of COVID-19 he quickly lost his job and moved to another part of the state into his parents’ home. CAP then referred consumer over to another VR office close to where the consumer now lived and asked that a new counselor be assigned to his case. A request from CAP was made to support the goal of going back to school and getting a degree in a similar field that does not require the consumer to get out of the office to do the required work. Upon getting him transferred, the supervisor and CAP advocate met with this consumer. It was again recommended that VR support this consumer in attending a program at Auburn University where he had already been accepted. It was approved and he began his program in September. The consumer from the beginning knew his time was ending because of his physical disability but wanted to continue to work. He had already started gathering his information to make a change before he lost his job. I am happy to report that with CAP's help this consumer will be able to get another degree that will work better with his disability.


Certification
Approved
Rachel L. Hughes
Director/Advocate
2020-12-16
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

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