RSA-227 for FY-2020: Submission #1138

Guam
09/30/2020
General Information
Designated Agency Identification
PARENTS AGENCIES NETWORKING INC. (PAN)
1350 NORTH MARINE CORPS DRIVE
DOS AMANTES PLAZA, SUITE 206
UPPER TUMON
GUAM
96913
http://www.guamcap.com
6716464227
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Operating Agency (if different from Designated Agency)
PAN INC.
P.O.BOX 23474 GMF
GUAM MAIL FACILITY
BARRIGADA
96921
GUAM
gcap671@gmail.com
http://www.guamcap.com
16716464227
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Additional Information
EDMUND CRUZ
EDMUND CRUZ
16716464227
gcap671@gmail.com
Part I. Non-case Services
A. Information and Referral Services (I&R)
250
36
00
15
110
325
736
B. Training Activities
3
375
The Guam Client Assistance Program continued to provide training to about 375 people combined three training event Pre-COVID 19 before the island was place in the lockdown which began in the third week of March 2020. The following are the training event for the Fiscal year 2020:

1.The Fifth Annual Island Wide Conference on Disabilities sponsored by Parents Empowering Parents of Children with Disabilities presented by Jo Mascorro, M.Ed Consultant for education, autism and Behavioral expert. Topics covered by the training is for Professional Development: Writing and Implementing Behavioral Plans. The purpose of the training is to provide parents of autistic children with information how to navigate Pre-Employment transition Services provided by the Division of Vocqational Rehabilitation. The attendees were parents, Counselors, and the staff of the Division of Speccial Education.

2. The 25th Annual Guam System for Assistive Technology Fair held on March 9, 2020 at the Agana Shopping Center. The years team was Empowering Diverse Communities Through Innovative Technology. This is a yearly event that showcase assistive technology that improves the life of persons with disabilities in the community, at school and at home and their places of work. The general public including the elderly and individuals with disabilities comprised the attendees of this even t.

3. Community Resources Transition Parent Forum is an annual forum for service providers which aim to provide information on available resources in the community. the Guam Client Assistance Program presentation is about how to review a decision and to file for an appeal if a client is dissatisfied with services and to be a self advocate. The attendees were mostly parents and students of different schools in the island.
4. The Guam Client Assistance Program continued to participate with the National Disability Rights Network (NDRN) Annual training for P:& A and CAP and this fiscal year 2020 training was held VIRTUAL via Zoom where we listen to the speakers from NDRN, RSA, and other PROTECTION AND ADVOCACY (P & A )agencies.
C. Agency Outreach
We seek to encourage the participation of people with disability particularly women and youth from other island groups which are disability inclusive and to engage appropriately with people with disability from South Korea, India, RUssia and the Federated States of Micronesia, Marshall Islands, and Palau Islands.

The Guam Client Assistance Program remain engaged through the years with Guam Legal Services Corporation Disability Law Center, the Designated Protection and
Advocacy (P & A) Service on Guam for clients information and referral (I & R) exchanges.
D. Information Disseminated To The Public By Your Agency
1
2
12
250
5
0
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E. Information Disseminated About Your Agency By External Media Coverage

The Guam Client Assistance Program was quoted in the May 2020 issue of the monthly PACIFIC ISLAND TIMES, a monthly publication published in Guam speaking about unemployment for people with disability, 101 FM for information and referral services for community based resources, and E-DIRECTORY for online data search.
Part II. Individual Case Services
A. Individuals served
29
13
42
15
37
B. Problem areas
75
12
8
06
0
10
15
4
C. Intervention Strategies for closed cases
4
1
3
0
6
0
14
D. Reasons for closing individuals' case files
8
3
2
1
0
3
0
0
1
0
1
0
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E. Results achieved for individuals
13
15
05
2
8
03
3
2
1
0
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Part III. Program Data
A. Age
1
11
12
16
2
42
B. Gender
13
29
42
C. Race/ethnicity of Individuals Served
0
0
13
0
26
2
1
0
D. Primary disabling condition of individuals served
0
03
0
0
2
2
4
0
4
3
0
2
1
1
1
3
0
1
2
3
1
1
0
1
1
2
1
1
0
2
0
0
0
0
42
E. Types of Individuals Served
16
0
0
7
5
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
4
The Guam Client Assistance Program is actively committed to supporting the legal protection and improvements to service delivery and other systems impacting individual with disabilities. The following examples provide a representative cross section os sytemic issues undertaken during the Fiscal Year 2020 which will be long remembered as the year of the pandemic caused by COVID 19 which has forced the shutdown of some government of Guam agencies, public and private schools and business related to the tourism and hospitality industry which began in March 2020.


1. The Guam Client Assistance Program was informed by the Acting Administrator of the Division of Vocational Rehabiliutation (DVR) that their office suspend face to face meetings with clients until the public health emergency due to COVID19 pandemic is lifted through December 29, 2020, however services were available by appointment basis only. While the staff of the Division of Vocational Rehabilitation shifted working at home, the Guam CAP suggested that VR Counselors should monitor their VR clients well being by telephone contact and work closely with the Guam Behavioral and Wellness Center for mental health counseling. The Guam CAP was successful in encouraging DVR to use ZOOM Technology, and Facebook for client meetings which was utilized by three clients during Administrative Reviews.

2. The Guam Client Assistance Program continued discussion with th Director regarding hiring of additional staff partcularly Vocational Rehabilitation Counselors (VRC) was successful as three more VR Counselors were hired this past summer to fast track cases that are slow in processing or delayed because of the COVID 19 pandemic.

3. The Guam Client Assistance Program provided technical assistance to the Director of the Department of Integrated Services for Individuals with Disabilities (DISID), and the Guam Division of Vocational Rehabilitation regarding significant changes to its case closure procedures regarding clients provided with Assistive Technology equipment in order to ensure that the substantive and procedural due process rights of the clients are protected. After thourough review and consultation, DVR has revised its Assistive Technology Policy Manual and will developed a Quality Assurance Plan to be incorporated in its upcoming revise Case Service Manual

4. The Guam Client Assistance Program has advocated for a policy change regarding eligibility for VR services of non United States citizens. The growing numbers of Asylum seekers in Guam of about 100 individuals men and women from Vladivostock, Russia, a southernmost Russsian territory near Japan is still a lingering question whether they are allowed to work in the US. About small percentage of the group have obtained Social Security Numbers and Authorization to Work.The recent case of a young man, 26 years old and diagnosed with a personality disorders and heart problems is needing VR help to get a job but he is reluctant because he is not a US citizen. CAP is communicating with the Director to ensure that he will not be denied services as long as he has authorization to work. Background: About six years ago Guam has a visa waiver program for Russian tourist and some decide to stay in Guam and seek asylum due to political repercussions back home.
B. Litigation
0
0
0
The Guam Client Assistance Program will pursue systemic litigation activities involving individual representation when APPROPRIATE, but we are more committed than ever to the empowerment of individual with disabilities and self advocacy as perhaps the most effective ways to achieve disability rights.
Part V. Agency Information
A. Designated Agency
External-other nonprofit agency
PARENTS AGENCY NETWORKING (PAN INC.)
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B. Staff Employed
The Guam Client Assistance Program is staffed by one(1) full time Employee( FTE) who is the CAP Program Director whose salary is funded under Section 112 of the Rehabilitation Act have been employed in the same capacity for more than ten years. A part-time staff who work 20 hours per week assisted the CAP Director to answer telephone calls, office maintenance and general clerical duties. Because of the COVID19 pandemic, this part-time staff is not returning to work at anytime.
Part VI. Case Examples
Case Examples
1. Of particular concern, FS is a 26 years old male who is an asylum seeker from Russia diagnosed with pyschosocial disorders and dorsopathy. FS has multiple issues that requires extensive legal advocacy related to violation of civil rights, delays in consideration and representation in his appeals for immigration. The Guam Client Assistance Program is assisting FS to apply for vocational rehabilitation services offered at DVR. However, he is reluctant because he is a non US citizen so we urged him to go to the
VR Orientation. The Guam Client Assistance Program will facilitate a referral so he will be provided with supports and services to the VR Program.

2. Conflicting information about her case closure caused CP who is legally blind to reach out to the Guam Client Assistance Program for help and resolution. After multiple calls and discussions, the Guam CAP traced the root of her problem to to an earlier request to close her case early in January 2020. A communication breakdowns happen
during the heights of the pandemic while the VR Counselor was ill and was hospitalized for several months and no one was communicating with her regarding the status of her case. As a result, the agency Director send her an apology letter confirming that her case was already closed upon her earlier request.

3 The Guam Client Assistance Program was able to arrange an interpreter for JG, a 43 years old male with a visual impairment. JG's mother contacted CAP for assistance with obtaining an interpreter during the DVR Orientation conducted over the telephone. The Guam CAP encouraged the Division to find an appropriate outdoor venue for interviewing clients in this times of COVID 19 especially when a family member become infected.
Certification
Approved
EDMUND CRUZ
GUAM CAP PROGRAM DIRECTOR
2020-12-28
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