RSA-227 for FY-2020: Submission #1123

Oklahoma
09/30/2020
General Information
Designated Agency Identification
William Ginn
11212 N. May Ave., Suite 103A
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Oklahoma City
Oklahoma
73120
https://www.ok.gov/odc
405-522-6702
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800-522-8224
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Operating Agency (if different from Designated Agency)
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Additional Information
William Ginn
William Ginn
405-522-6702
William.Ginn@odc.ok.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
66
0
0
06
16
10
98
B. Training Activities
6
801
a) topics: Client Assistance Program, benefits of employment for/of people with disabilities, the vocational rehabilitation program, employment of people with disabilities
b) purpose: provide information on advocacy, provide information on employment for people with disabilities, provide information about the VR program, provide
information about people with disabilities to prospective employers
c) attendees: new employees in state and tribal VR, people with disabilities, families of people with disabilities, employers of people with disabilities
C. Agency Outreach
Our agency has reached out to transition-age youth in two transition fairs sponsored by Oklahoma school districts. Our agency works with dislocated workers who are no longer able to do the type of work they were trained to do because of a disability. Our agency and specifically the Client Assistance Program works with Tribal VR and the native American clients they serve.
D. Information Disseminated To The Public By Your Agency
0
0
0
143
4
2
CAP in Oklahoma writes a column called "A Tip of the Hat From CAP" which is posted on the website for the Office of Disability Concerns. Tips include information on where to find DRS policy on the web, where to get help with writing a Business Plan and what is the meaning of Order of Selection. It has been my experience that many VR clients know very little how the VR program works and insider information may help them be more successful in getting their needs met. CAP also maintains a discussion of particular jobs with full job description along with education/experience required and career progression. Thus far we have about 25 postings on our website with everything from RN to truck driver to dog walker listed for variety. It has been my experience that many people applying for DRS services have no idea what their employment outcome will be. Their DRS case will be only as good as the employment outcome they select for themselves.
E. Information Disseminated About Your Agency By External Media Coverage
The Department of Rehabilitation Services (VR) maintains information about CAP on their agency website. The Oklahoma Rehabilitation Council maintains information about CAP on their website. As a member of the Oklahoma Rehabilitation Council, I provide a quarterly report to their members. As a member of the State Independent Living Council I provide a quarterly report to their organization on CAP.
Part II. Individual Case Services
A. Individuals served
13
31
44
1
9
B. Problem areas
11
19
31
1
0
16
0
3
C. Intervention Strategies for closed cases
10
11
6
10
7
0
44
D. Reasons for closing individuals' case files
13
19
9
0
1
1
0
0
0
0
0
0
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E. Results achieved for individuals
9
2
2
0
14
11
1
4
1
0
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Part III. Program Data
A. Age
2
7
13
19
3
44
B. Gender
24
20
44
C. Race/ethnicity of Individuals Served
2
5
1
14
0
18
4
0
D. Primary disabling condition of individuals served
1
2
0
0
0
6
2
1
4
4
0
0
2
1
0
0
0
1
2
3
7
0
1
0
1
5
0
0
0
1
0
0
0
0
44
E. Types of Individuals Served
4
1
37
0
9
5
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
On multiple occasions I have encouraged DRS administration and individual counselors to provide the contact information for their techs as well as their own email addresses to their clients. Poor communication is a frequent complaint of CAP clients. Having alternate ways to contact a DRS counselor and other DRS employees who can answer questions makes for a happier consumer of services. This has not resulted in an official policy change but has resulted in some change in practice which I will continue to promote.
B. Litigation
0
0
0
CAP has not been involved in a Fair Hearing this year. We have sought solution to problems at a lower level such as an Administrative Review or meetings to mediate client concerns directly with DRS staff.
Part V. Agency Information
A. Designated Agency
External-other public agency
Office of Disability Concerns
No
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B. Staff Employed
William Ginn is the full-time employee in the Oklahoma CAP. He is a state employee working for a state agency other than VR. The Director of the Office of Disability reports financially for the CAP program. The Office Manager at the Office of Disability Concerns receives keeps the office functioning as a liaison to state government.
Our agency maintains a website with employment information and a loyal Facebook following. The Office of Disability Concerns supports CAP in all its work.
Part VI. Case Examples
Case Examples
Lydia (not real name) is a person with a longstanding desire to be an RN. She has a mental illness, and she is a person in middle age. Lydia's case went through an administrative review with high-level management involved in decision making. VR recommended a nursing program closer to Lydia's home, and they were not willing to pay room and board. Lydia and I pressed the agency to provide the program she had selected. The policy stated that Lydia must attend the program closer to her home without room and board assistance. The meeting lasted two hours and was exhausting. VR agreed a week later to pay for the nursing program Lydia chose and to pay for room and board during her studies. It was a long shot, but it worked. Lydia is taking pre-nursing courses this fall and must take the test to enter the nursing program early next year. The agency has since added tutoring services to support Lydia's success. I continue to remind her that being an RN will solve her multiple financial problems while allowing her to give back to the community. I keep up the end-game focus and refuse to be deterred by the little stuff. Keep your fingers crossed. I am in this for the long-haul.
Certification
Approved
William Ginn
Client Assistance Program Director
2020-12-21
OMB Notice

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