RSA-227 for FY-2020: Submission #1120

Missouri
09/30/2020
General Information
Designated Agency Identification
Missouri Protection & Advocacy Services
925 South Country Club Drive
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Jefferson City
Missouri
65109-4510
http://www.moadvocacy.org
573-893-3333
866-777-7199
800-735-2966
Operating Agency (if different from Designated Agency)
Not applicable
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Additional Information
Daniel Cayou
Shawn de Loyola
573-353-4811
shawnloyola@hotmail.com
Part I. Non-case Services
A. Information and Referral Services (I&R)
16
1
0
0
0
3
20
B. Training Activities
5
185
Mo P&A advocacy and legal staff conducted five (5) training sessions to CAP-related consumer groups and service providers this year. Total estimated attendance was 185. The audiences included individuals who were Vocational Rehabilitation eligible, Independent Living eligible, university students, transition age students, professionals, providers, family members of consumers, and the general public. Presentations reported here described the agency services, employment-related legal rights, successful self-advocacy, WIOA, transition services, and CAP advocacy intervention. They included a description of the CAP program and clients’ rights to rehabilitation services. Some presentations were geared solely to CAP when the audience was appropriate.
C. Agency Outreach
Mo P&A has identified rural populations and inner-city minority populations in St. Louis and Kansas City as traditionally unserved/underserved populations. The agency maintained outreach offices in three rural locations to provide access to the underserved rural population. Our offices in Kansas City and St. Louis, the two major urban areas of the state, are easily accessible by public transportation, and are located in racially-diverse/minority populated neighborhoods. Mo P&A has the capacity to translate program brochures and documents into foreign languages and Braille using computer-based translating programs. The agency subscribes to Language Line Services, which provides foreign language interpretation for telephone conversations. Additionally, our agency maintains a toll-free telephone line for each office. We strive to maintain a competent and culturally-diverse staff to serve clients in a sensitive manner.
D. Information Disseminated To The Public By Your Agency
0
0
0
12000
5
0
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E. Information Disseminated About Your Agency By External Media Coverage
Not applicable
Part II. Individual Case Services
A. Individuals served
18
9
27
1
13
B. Problem areas
0
15
23
6
0
5
0
1
C. Intervention Strategies for closed cases
0
0
12
1
1
1
15
D. Reasons for closing individuals' case files
9
4
2
0
0
0
0
0
0
0
0
0
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E. Results achieved for individuals
3
1
2
0
3
4
2
0
0
0
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Part III. Program Data
A. Age
1
3
3
16
4
27
B. Gender
16
11
27
C. Race/ethnicity of Individuals Served
0
1
0
10
0
16
0
0
D. Primary disabling condition of individuals served
0
0
0
0
0
2
2
1
4
0
0
2
0
0
1
0
0
0
0
3
5
1
0
3
2
0
0
0
0
0
0
0
1
0
27
E. Types of Individuals Served
9
0
20
0
0
2
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
Issue: Implementation of Workforce Innovation and Opportunity Act by Vocational Rehabilitation and Rehabilitation Services for the Blind.

CAP engages Vocational Rehabilitation (VR) and Rehabilitation Services for the Blind in quarterly meetings to discuss the agencies’ plans, implementation, changes in policy due to WIOA in order to ensure agency policy is in compliance with the statute, its regulations and its intention. CAP continues to engage VR in discussions about having more involvement in the transition process for students and youth with disabilities, particularly participation in the IEP process as early as appropriate and more opportunities for students and youth to engage in integrated employment experiences. CAP continues to engage VR in discussions regarding Pre-employment Transition Services availability and capacity. VR recognizing the need and benefits of these services as well, and continues to build on its services via the Hook Center at the University of Missouri. CAP also continues to engaged VR in discussions regarding the VR process for the annual review for individuals employed at sub-minimum wage. CAP continues to seek to ensure whether VR provides sufficient individual attention in the group presentations given by VR at “Sheltered Workshops.”


Issue: Vocational Rehabilitation Order of Selection

CAP engages Vocational Rehabilitation (VR) in quarterly meetings to discuss VR’s use of its Order of Selection. VR had been under an Order of Selection for years. VR provides quarterly updates on the number of individuals under Order of Selection per category, the number of individuals moved into service status, the average length of time an individual is placed under Order of Selection, and the frequency in which releases from Order of Selection are conducted. CAP continues to monitor VR’s use of Order of Selection and ensures VR informs individuals placed under Order of Selection about CAP services. CAP ensures individuals are informed of their rights under Order of Selection.
B. Litigation
0
1
1
Not applicable
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Missouri Protection & Advocacy Services
No
Not applicable
B. Staff Employed
Number of Person-Years: During fiscal year 2020, Mo P&A had twenty-five (25) employees who were paid partially by Section 112 funds. All twenty-five (25) employees were full-time and accounted for 25.0 person-years. Seven (7) Attorneys accounted for 7.0 person-years. Twelve (12) Advocacy Specialists accounted for 12.0 person-years. Attorneys and Advocacy Specialists split their time between the Client Assistance Program and other protection and advocacy programs. Six (6) full-time Administrative staff accounted for 6.0 person-years. Each received a share of Client Assistance Program funding based upon the approved allocation plan.
Part VI. Case Examples
Case Examples
CAP Advocacy Case 19-019:
A CAP eligible 50 year-old Caucasian male diagnosed with visual impairment/blindness, anxiety and a history of four brain surgeries contacted CAP for assistance in obtaining services from Rehabilitation Services for the Blind (RSB). Advocate discussed with Client case issues, obtained Client’s records, and discussed self-advocacy strategies Client could use. Advocate assisted Client at meetings with his RSB counselor and the RSB district supervisor to communicate his needs and to negotiate for services. RSB agreed to provide Client a rehabilitation teacher, benefits counseling, transportation costs, replacement of damaged glasses, computer training, and development of his IPE to include college with tuition assistance. RSB obtained a computer for Client via Missouri Council for the Blind, who also provided Client with a partial scholarship for school.


CAP Advocacy Case 18-016:
A CAP eligible 34 year-old Caucasian male diagnosed with cerebral palsy and cystic fibrosis contacted CAP due to Vocational Rehabilitation (VR) not supporting continuation his education with a future employment goal of blogging. Advocate obtained Client’s records and discussed the issues and strategies with Client. Advocate assisted Client at meetings with VR to discuss the issues and VR’s objections to Client’s plans. After discussions with VR and Advocate, Client settled on a new employment goal in real estate. Client sought to attend school for real estate training and Advocate assisted Client in meeting with VR where Client presented a prepared powerpoint on his education and career goals. VR objected to Client’s need for accommodations, particularly a need for a human reader and required a full-scale psychological evaluation to determine his need for accommodations. With Advocate’s assistance, Client explained the need for a human reader due to the difficulty reading and writing caused by his cerebral palsy. Client also explained the need for VR to assist with paying for coursework, fingerprinting fees, testing fees, licensing fees, and membership fees. VR agreed to provide funding the human reader and for the tuition, fees, and transportation costs to testing.


CAP Advocacy Case 20-006:
A CAP eligible 53 year-old Caucasian female diagnosed with lupus contacted CAP due to Vocational Rehabilitation (VR) denying Client services. Advocate obtained Client’s records, and discussed issues with Client and Client’s VR counselor about the denial of services. A meeting was schedule with VR to further discuss Client’s challenges but Client was unable to make the meeting. In discussing the missed meeting with Client, she revealed her spouse was in the last stages of liver cancer. In discussions with Advocate, Client decided to suspend services with VR to care for her spouse.
Certification
Approved
Shawn T. de Loyola
Executive Director
2020-12-30
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