RSA-227 for FY-2020: Submission #1116

Maine
09/30/2020
General Information
Designated Agency Identification
Division of Vocational Rehabilitation
150 State House Station
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Augusta
ME
04333
http://www.maine.gov/rehab
2076237943
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Operating Agency (if different from Designated Agency)
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Additional Information
Pamela W. Waite, Esq.
Libby Stone-Sterling
2076237943
libby.stone-sterling@maine.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
30
1
0
1
10
60
102
B. Training Activities
0
0
n/a
C. Agency Outreach
n/a
D. Information Disseminated To The Public By Your Agency
0
0
0
0
0
0
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E. Information Disseminated About Your Agency By External Media Coverage
n/a
Part II. Individual Case Services
A. Individuals served
0
31
31
0
6
B. Problem areas
31
22
24
5
2
25
2
0
C. Intervention Strategies for closed cases
4
10
11
0
0
0
25
D. Reasons for closing individuals' case files
20
5
0
0
0
0
0
0
0
0
0
0
{Empty}
E. Results achieved for individuals
3
2
1
1
12
6
0
0
0
0
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Part III. Program Data
A. Age
0
3
10
18
0
31
B. Gender
17
14
31
C. Race/ethnicity of Individuals Served
0
0
0
3
0
28
0
0
D. Primary disabling condition of individuals served
2
2
0
0
0
4
2
1
0
1
0
1
2
0
0
0
0
0
1
8
5
0
0
0
0
0
0
1
0
1
0
0
0
0
31
E. Types of Individuals Served
15
5
40
5
3
5
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
Starting with FY 2019-2020, the State of Maine determined to re-designate the
Client Assistance Program and move the program from the Bureau of Rehabilitation
Services to the Office of the Governor. Because the contract with the existing CAP
provider (C.A.R.E.S) was terminating effective September 30, 2019, Pamela Waite was engaged as
an independent contractor to provide interim CAP services on a part-time basis so
as to maintain the program and not interrupt the provision of information and
referral as well as direct client services. Ms. Waite's contract did not include training
activities or agency outreach services. The CAP agency was officially re-designated
to Disability Rights Maine (“DRM”) effective June 1, 2020. For the month of June
2020,Ms Waite worked with DRM to ensure a smooth transition, including
transferring open cases and sharing my experience as the interim CAP provider.
B. Litigation
0
0
0
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Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maine Division of Vocational Rehabilitation
Yes
Pamela W. Waite, Esq.
B. Staff Employed
One individual working part-time on an hourly contractual basis from October 1, 2019 through June 30, 2020. Redesignation through the Governor's Office occurred on June 1, 2020. Disability Rights Maine is now the redesignated agency and is receiving CAP funds directly and will report on the second half of the fiscal year.
Part VI. Case Examples
Case Examples
H.M. contacted the CAP through her Case Manager to request a new counselor and
because she was not receiving the employment services that she needed. I
conducted an investigation, met separately with all involved, and had an in-person
meeting with them. The parties expressed their concerns about communication and
the lack of employment services, which resulted in H.M. having a better relationship
with her counselor and a referral to a job developer, with whom she currently is
working successfully.
D.B. contacted the CAP to request a new counselor because his case was about to be
closed, and he very much wanted and needed to find employment as a single father.
D.B. was a long-term client of VR and was frustrated by the lack of progress in his
case. I conducted an investigation and met three times with D.B. and staff of VR. His
counselor was leaving employment for personal reasons, and I assisted with the
transition to a new counselor, including meeting to draft and discuss
implementation of a new IPE designed to give D.B. a sustainable career that would
not involve strenuous physical activity. D.B. now is on track to find employment and
was relieved to have his case move forward with specific realistic goals that would
lead to long-term self-sufficiency in a less physical job.
M.M. contacted the CAP to request a new counselor because she had not received
the employment services that she needed and felt blocked by VR with respect to her
employment goal, which was contrary to what she had expressed wanting. Her case
was on the verge of being closed as a result. I conducted an investigation and met
with M.M. and the counselor. M.M. was able to express her goal of being a secondary
school teacher, which resulted in a new IPE including that goal as well as a solid
path forward toward employment.
O.S. contacted the CAP because her current counselor was not following through on
her previous counselor’s representations that VR would assist her to move from
Northern to Southern Maine where more jobs were available. O.S. had made plans
for the move and was upset that VR would not assist with the relocation costs
without reviewing her case anew and looking at other alternatives. I conducted an
investigation and had conversations with all involved, including supervisors. VR
determined to support O.S. with her move to Portland as previously represented.
9
L.S. contacted the CAP through his Mother because he was not getting the job
development and long-term employment services that he needed. I conducted an
investigation and met several times with all involved, including supervisors. L.S.
began working with another counselor, with whom he and his family were able to
establish a productive relationship, resulting in his receiving the services he needed.
J.J. contacted the CAP because her case was stalled when there was a temporary
change in counselors. I conducted an investigation and spoke with all involved,
including supervisors. The temporary counselor’s supervisor took over the case and
ensured that J.J. was enrolled for classes in the school she had been attending since
September 2019 and has been working with her to obtain scholarship assistance. J.J
was very grateful and is doing well with her nursing classes.
Certification
Approved
Libby Stone-Sterling
Director
2020-11-03
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