RSA-227 for FY-2020: Submission #1106

Nevada
09/30/2020
General Information
Designated Agency Identification
Nevada Disability Advocacy & Law Center
2820 W. Charleston Blvd
Ste. B-11
Las Vegas
Nevada
89102
https://www.NDALC.org
775-333-7878
711
800-992-5715
711
Operating Agency (if different from Designated Agency)
not applicable
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Additional Information
William (Bill) Heaivilin
Celeste Graham
702-257-8150 x7123
Celeste@ndalc.org
Part I. Non-case Services
A. Information and Referral Services (I&R)
36
15
0
18
9
4
82
B. Training Activities
0
0
NDALC did not conduct any CAP related training activities during FY 2020 because of the COVID-19 pandemic. NDALC made the decision to close all offices to the public beginning in March, 2020, although NDALC staff continued to work in the office. NDALC provided advocacy assistance via telephone and video technology. NDALC also started utilizing video conference capability using Microsoft Teams and Zoom. During FY 2021, NDALC will begin exploring utilizing this technology to undertake virtual trainings.

Also, the State of Nevada’s vocational rehabilitation agency was considered ”non-essential” by Nevada’s Governor. This resulted in state vocational rehabilitation offices being closed and requiring vocational rehabilitation counselors to work from home with limited technological capability. The closure of all state VR offices limited the ability provide any trainings to vocational rehabilitation applicants and clients. While the situation related to vocational rehabilitation services have improved by the end of this grant reporting period, there continues to be difficulties which have limited the ability beneficiaries accessing state vocational rehabilitation services to reach their employment goals.
C. Agency Outreach
The onset of the COVID-19 pandemic limited the ability conduct outreach activities for much of FY 2020. Prior to March, 2020, NDALC did several outreach events that included providing information about CAP services and state rehabilitation services.

In October, 2019, NDALC participated in the Southern Nevada Center for Independent Living’s Disability Awareness Day in Las Vegas with approximately 150 attendees. NDALC had an information booth with agency brochures including CAP services, self-advocacy, and benefits planning services.

While not specifically CAP outreach, NDALC did conduct outreach at informational events sponsored by the Clark County School District in the Las Vegas area to transition age students and their parents. As examples: 1) NDALC provided information to 27 students at Rancho High School in October, 2019, on transition including vocational rehabilitation services; 2) NDALC provided information on transition, benefits planning and assistive technology to 80 Henderson high school students; and 3) NDALC provided information to 100 attendees at a resource fair at a Las Vegas high school in February, 2020, providing information on working and transition related resources.
In February, 2020, NDALC staff toured Capability Health & Human Services (formerly Easterseals Nevada), a Las Vegas training contractor of the state vocational rehabilitation agency, to discuss training and employment support services being provided.

NDALC staff conducted outreach at events targeted to Hispanic individuals. In November, 2019, NDALC provided information on agency services and self-advocacy to approximately 80 individuals at the Mexican Consulate Health Fair in Las Vegas. In January, 2020, NDALC provided information on NDALC services, assistive technology, and work incentives to approximately 150 individual attending the Consulate of El Salvador’s Resource Fair.

NDALC was invited to partner with the State of Nevada’s Bureau of Vocational Rehabilitation (BVR) - Transition Services Counselors to participate in a job exploration project for Nevada’s transition-age youth. NDALC provided job shadowing opportunities to three high school students; one student in the Elko, Reno/Sparks, and Las Vegas offices. This experience emphasized the need for the youth with a disability to have more opportunities to practice workplace skills, consider career interest, and get a real work experience. NDALC was to host an additional three students in their offices in February 2020 however, due to COVID-19 and Nevada COVID-19 restrictions this was not able to take place.
An NDALC advocate is currently working with BVR to reimagine a job shadowing model within the current Nevada COVID-19 restrictions.
D. Information Disseminated To The Public By Your Agency
0
0
0
747
0
25668
Website hits
E. Information Disseminated About Your Agency By External Media Coverage
Not Applicable
Part II. Individual Case Services
A. Individuals served
6
15
21
1
9
B. Problem areas
1
8
8
2
0
2
0
0
C. Intervention Strategies for closed cases
0
0
3
3
7
0
13
D. Reasons for closing individuals' case files
8
0
0
0
0
1
1
0
2
0
0
1
Lost contact with individual
E. Results achieved for individuals
1
0
0
0
2
6
0
0
0
4
- provided information on BVR Application, services and supports. Individual refused to cooperate by returning releases & representation agreement
- Provided information on BVR policy re: case closure
- individual chose to close case
- attempted to provide information but lost contact with individual
Part III. Program Data
A. Age
0
2
7
9
3
21
B. Gender
14
7
21
C. Race/ethnicity of Individuals Served
0
1
0
9
0
9
2
0
D. Primary disabling condition of individuals served
0
0
0
0
0
0
0
0
0
4
0
0
0
0
0
0
0
0
0
1
8
0
0
0
0
7
0
0
0
1
0
0
0
0
21
E. Types of Individuals Served
10
11
0
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
NDALC, in collaboration with other disability advocates, addressed concerns related to specific communication access for individuals who are deaf or hard of hearing with State of Nevada’s Department of Employment, Training and Rehabilitation (DETR) which includes the state vocational rehabilitation agency.

A letter was sent in May, 2020, to the DETR Director outlining communication access concerns in the unemployment claim process as well as the lack of ADA assistance/complaint access link on all DETR webpages which was used by other state agencies’ webpages. This link allows members of the public to raise state agency accessibility concerns and have those concerns addressed in a timely manner. DETR responded by updating its webpage in June, 2020, by adding an ADA access/complaint link on its webpages. This systemic advocacy effort will lead to better compliance with the ADA by DETR, including the state vocational rehabilitation agency.
B. Litigation
0
0
0
No litigation activities

NDALC attempts to resolve issues at the lowest possible level (such as the local vocational rehabilitation office with an individual VR counselor) utilizing advocacy skills, dispute resolution, and negotiation.
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Nevada Disability Advocacy and Law Center
No
Not applicable
B. Staff Employed
Executive Director 1
Supervising Rights Attorney - Northern NV 1
Rights Attorney - Northern NV 0.5
Rights Advocate - Northern NV 1
Rights Advocate - Northern NV 0.5
Rights Advocate - Northern (Rural) NV 1
Intake - Office Coordinator - Northern NV 1
Deputy Director 1
Supervising Rights Attorney - Southern NV 1
Rights Attorney - Southern NV 1
Rights Advocate - Southern NV 1
Rights Advocate - Southern NV 1
Rights Advocate - Southern NV 1
Rights Advocate - Southern NV 1
Rights Advocate - Southern NV 1
Intake and Fiscal Operations Assistant 1
Part VI. Case Examples
Case Examples
Case of R.C.- R.C. is a 43 year old woman with multiple sclerosis who contacted NDALC regarding issues with her plan for employment and to advocate for post-secondary services to have the state VR agency fund obtaining a master’s degree in social work. While the state VR agency was supporting a bachelor’s degree in social work, the VR agency was reluctant to fund a master’s degree. NDALC CAP advocate attended several meetings with R.C. and guided R.C. to obtain the needed documentation to support a master’s level degree. As a result of NDALC advocacy assistance, the state agency agreed to include funding for a master’s degree in social work and R.C. was accepted into the University of Nevada-Reno’s social work program with an offer of a part-time graduate assistant position/internship.

Case of J.K.-J.K. is a 66 year old woman with physical impairments. She contacted NDALC to receive advocacy assistance to obtain reimbursement from the state vocational rehabilitation agency for out-of-pocket costs that the agency agreed to reimburse J.K. for testing. NDALC Rights Advocate contacted the J.K.’s vocational rehabilitation counselor and the district manager for the agency. As a result, J.K, received reimbursement for her expenses.

Case of C.R.-C.R. is a 58 year old woman with mental illness who contacted NDALC because the state vocational rehabilitation agency closed her case. C.R. needed post-employment services, and she also had concerns that case closure would create issues with her Ticket to Work which was assigned to the state vocational rehabilitation agency. An NDALC Rights Advocate contacted C.R.’s VR counselor and was able to get C.R’s case re-opened to receive post-employment services.

Case of J.H.-J.H. is a 44 year old man with traumatic brain injury and mental health issues. J.H. contacted NDALC for CAP services regarding reimbursements for an insurance co-payment for a CPAP machine, eyeglasses, and application fees for paralegal classes which had been agreed to by the state vocational rehabilitation agency in the individual’s plan for employment. An NDALC Rights Advocate contacted J.H.’s rehabilitation counselor and discussed with J.H. about submitting necessary documentation for the expenses he incurred. NDALC Rights Advocate was successful in assisting J. H. with obtaining reimbursements for all pending out of pocket expenses. Client received reimbursements for the state rehabilitation agency for eyeglasses in the amount of $259.98, an insurance co-pay for $80.00 for a CPAP machine, and $25.00 application fee for his paralegal class.
Certification
Approved
Jack Mayes
Executive Director
2020-11-13
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