RSA-227 for FY-2019: Submission #1085

Wisconsin
9/30/2019
General Information
Designated Agency Identification
Wisconsin Client Assistance Program
2811 Agriculture Drive
PO Box 8911
Madison
WI
53708
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(800) 362-1290
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Operating Agency (if different from Designated Agency)
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Additional Information
Deb Henderson-Guenther
Deb Henderson-Guenther
(608) 224-5071
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Part I. Non-case Services
A. Information and Referral Services (I&R)
380
3
3
0
40
3
429
B. Training Activities
3
52
Topics: the history of the Rehabilitation Act. Information on the scope and types of services CAP can provide. CAP's role in the vocational rehabilitation process and citations from the federal code and federal regulations that specifically relate to CAP. What constitutes an information and referral contact vs. a CAP case. Purpose of the training is to provide new vocational rehabilitation staff an overview of the Client Assistance Program. Attendees: Wisconsin Vocational Rehabilitation Counselors, Vocational Rehabilitation Specialists, Financial Specialists, Business Services Consultants, Self-Employment Specialists and Vocational Rehabilitation Supervisors. <P><p>
C. Agency Outreach
Set up a booth at Juneteenth Day on 6/19 in Milwaukee. Juneteenth Day is the oldest known celebration commemorating the ending of slavery in the United States. Provided CAP information to approximately 80-100 persons who stopped by the CAP booth. <P><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
100
1
15
The Wisconsin Client Assistance Program continues to provide written information regarding CAP services, the scope of services provided by the WDVR agency, the VR process and choices in the process, VR policy, federal regulations, federal law, federal guidance, state statutes pertaining to WDVR as requested. <P><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <P><p>
Part II. Individual Case Services
A. Individuals served
20
58
78
5
20
B. Problem areas
42
38
48
1
3
7
0
1
C. Intervention Strategies for closed cases
3
30
9
2
18
0
62
D. Reasons for closing individuals' case files
27
9
10
2
0
4
2
0
8
0
0
0
<P><p>
E. Results achieved for individuals
23
1
0
3
19
8
7
1
0
0
<P><p>
Part III. Program Data
A. Age
0
9
27
39
3
78
B. Gender
36
42
78
C. Race/ethnicity of Individuals Served
0
1
0
25
1
49
1
1
D. Primary disabling condition of individuals served
2
1
0
0
2
2
6
0
4
1
1
1
5
1
1
0
0
1
0
4
15
1
0
5
3
13
1
1
0
3
0
0
1
3
78
E. Types of Individuals Served
4
1
75
0
1
2
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
The Client Assistance Program Director has a designated seat on the WDVR Policy Academy Committee. The Academy is comprised of field representation from each of the 11 Workforce Development Areas (WDA) and DVR senior leadership. The purpose of the academy is to address and develop policy, guidance pieces and background information on topics pertinent to staff, consumers and other stakeholders. The policy academy met 6 times in FFY 2019. In addition, the governor appointed the CAP director to the Wisconsin Rehabilitation Council in April 2019. The Wisconsin Rehabilitation Council's mission is to review, analyze, and advise DVR regarding the performance of its responsibilities in providing quality services to people with disabilities. The director has identified and provided input during the council meetings regarding various WDVR practices and policies that the council should review for possible recommendations from the council members. <p><p>
B. Litigation
0
0
0
Not applicable. <P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Department of Agriculture, Trade and Consumer Protection
No
Not applicable
B. Staff Employed
1 Full-time 100% Client Assistance Program Director Positon for FFY 2019 1 full-time equivalent Client Assistance Program Advocate Positon (50% this position was vacant from 1/2/19 until 7/7/19). <p><p>
Part VI. Case Examples
Case Examples
1. A 23-year old woman who while attending high school 6 years ago had to exit during her senior year due to brain legions caused by a fungus. This medical condition resulted in her experiencing seizures, significant vision loss and anxiety. Client called the Client Assistance Program for assistance in determining where she was in the VR process and possible next steps. CAP was able to ascertain where the client was in the VR process and was able to advise the client that her DVR counselor was in the process of authoring several assessment that would help the client and the counselor identify an appropriate job goal and what services would be needed to reach the goal. After the client participated in a vocational evaluation, benefits assessment, low vision assessment and an AT assessment, she and her DVR counselor agreed on a job goal of mechanic. The counselor agreed to provide the client white cane training, orientation and mobility training and keyboard training in order for the client to complete her GED and enroll in the local technical college's mechanic program. <p><p>2. 64 year old client who had recently participated in a psychological evaluation funded by DVR. The evaluator recommended additional neurological testing to either confirm or rule out a diagnosis of dementia. The client wanted additional time authorized by DVR to go over the report again with the evaluator. DVR initially declined the client's request. The Client Assistance Program was able to meet with the client and WDVR to identify how WDVR could assist the client in obtaining employment by utilizing the doctor's recommendations. In addition, WDVR agreed to authorize a 1-hour consultation meeting with the doctor to go over the report with client and his spouse.<p>3. Client contacted CAP for assistance in determining if the WDVR director's decision to deny his exception request for an additional $492 in training grant funds was correct. The client's tuition was $2,058 and his books were $934. He was not financial aid eligible. CAP was able to work with the client and the school financial aid office to provide more information to WDVR, which resulted in the WDVR providing the client additional funds for school.<p>
Certification
Approved
Deb Henderson Guenther
Client Assistance Program Director
2019-12-30
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