RSA-227 for FY-2019: Submission #1068

Missouri
9/30/2019
General Information
Designated Agency Identification
Missouri Protection & Advocacy Services
925 S. Country Club Dr.
{Empty}
Jefferson City
MO
65109
http://www.moadvocacy.org
(800) 392-8667
(800) 735-2966
Operating Agency (if different from Designated Agency)
Missouri Protection & Advocacy Services
925 S. Country Club Dr.
{Empty}
Jefferson City
65109
{Empty}
admin@mo-pa.org
http://www.moadvocacy.org
(800) 392-8667
(800) 735-2966
Additional Information
Daniel Cayou
Shawn de Loyola
(573) 893-3333
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
15
0
0
0
2
4
21
B. Training Activities
6
205
Summary of Training Sessions: Mo P&A advocacy and legal staff conducted six (6) training sessions for CAP-related consumer groups and service providers this year. Total estimated attendance was two hundred five (205). The audiences included individuals who were Vocational Rehabilitation eligible, Independent Living eligible, university students, transition age students, professionals, providers, family members of consumers, and the general public. Presentations reported here describe the agency services, employment-related legal rights, successful self-advocacy, WIOA, transition services, and CAP advocacy intervention. They include a description of the CAP program and clients&rsquo; rights to rehabilitation services. Some presentations were geared solely to CAP when the audience was appropriate. <p><p>
C. Agency Outreach
Mo P&A has identified rural populations and inner-city minority populations in St. Louis and Kansas City as traditionally unserved/underserved populations. The agency maintained outreach offices in three rural locations to provide access to the underserved rural population. Our offices in Kansas City and St. Louis, the two major urban areas of the state, are easily accessible by public transportation, and are located in racially-diverse/minority populated neighborhoods. Mo P&A has the capacity to translate program brochures and documents into foreign languages and Braille using computer-based translating programs. The agency subscribes to Language Line Services, which provides foreign language interpretation for telephone conversations. Additionally, our agency maintains a toll-free telephone line for Application Unit and the main office in Jefferson City. We strive to maintain a competent and culturally-diverse staff to serve clients in a sensitive manner. <P><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
209100
15
29735
Website Statistics: Unique Visitors = 20,635, Visits = 41,647, Hits = 255,740 <p><p>Conference Exhibits: 9,100 attendees<p>
E. Information Disseminated About Your Agency By External Media Coverage
not applicable <P><p>
Part II. Individual Case Services
A. Individuals served
25
24
49
2
18
B. Problem areas
1
24
33
8
1
14
0
1
C. Intervention Strategies for closed cases
5
0
27
1
0
1
34
D. Reasons for closing individuals' case files
24
6
3
0
0
0
1
0
0
0
0
0
<P><p>
E. Results achieved for individuals
7
2
3
0
15
5
1
1
0
0
<P><p>
Part III. Program Data
A. Age
4
6
7
29
3
49
B. Gender
28
21
49
C. Race/ethnicity of Individuals Served
1
0
0
12
0
32
4
0
D. Primary disabling condition of individuals served
2
1
1
0
0
1
7
0
6
2
0
3
1
1
1
0
0
0
1
5
8
0
1
1
1
3
1
0
0
1
0
0
1
0
49
E. Types of Individuals Served
13
2
36
1
1
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
Issue: CAP engages Vocational Rehabilitation (VR) and Rehabilitation Services for the Blind (RSB) in quarterly meetings to discuss the plans, implementation, and changes in policy due to the Workforce Innovation and Opportunity Act (WIOA). CAP continues to engage VR in discussions about having more involvement with students and youth with disabilities in the transition process. The need for early intervention in the transition process was stressed by CAP. The opportunities for students to engage in integrated employment experiences was a major point of discussions. <P><p>
B. Litigation
0
0
0
Not Applicable <P><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Missouri Protection & Advocacy Services
No
Not Applicable
B. Staff Employed
Number of Person-Years: During fiscal year 2019, Mo P&A had twenty-eight (28) employees who were paid partially by Section 112 funds. All twenty-eight (28) employees were full-time and accounted for 26.9 person-years. Nine (9) Attorneys accounted for 8.8 person-years. Thirteen (13) Advocacy Specialists accounted for 12.1 person-years. Attorneys and Advocacy Specialists split their time between the Client Assistance Program and other protection and advocacy programs. Six (6) full-time Administrative staff accounted for 6.0 person-years. Each received a share of Client Assistance Program funding based upon the approved allocation plan. <p><p>
Part VI. Case Examples
Case Examples
CAP Impartial Hearing Case L19-001: Conflict about ServicesTermination of services A CAP eligible 32 year-old Caucasian male diagnosed with autism contacted CAP due to being denied by Vocational Rehabilitation (VR) additional training as a court reporter. VR denied additional training after Client had failed a series of key classes. Previously, CAP Attorney negotiated an agreement whereby VR would assist Client and fund his court reporter classes. Client was near the end of his coursework but could not pass the classes without accommodations. CAP Attorney discussed with VR the need for Client to have accommodations for his classes, but VR did not agree. CAP Attorney then represented Client at an Impartial Hearing, where CAP Attorney produced evidence from Client&rsquo;s doctor, which stated that the course and testing structure of the failed classes worked against Client&rsquo;s disabilities. Client had located a new, online court-reporting course, which his doctor believed would accommodate his needs. The Hearing Officer decided in Client&rsquo;s favor. The Hearing Officer agreed that Client&rsquo;s needs under the ADA had not been met with his previous classes. VR was ordered to pay for remaining necessary, unrepeated coursework, up to 13 hours. CAP Attorney drafted an agreement tracking the decision to incorporate into Client&rsquo;s IPE <p><p><p><p>CAP Advocacy Case 17-001: IPE Development/Implementation A CAP eligible 57 year-old Caucasian female diagnosed with traumatic brain injury and mild neurocognitive disorder with behavior disturbance contacted CAP for assistance as she had been informed by Vocational Rehabilitation (VR) that services could not be provided due to her not having Medicaid. Advocate obtained and reviewed Client&rsquo;s records and discussed the issues and strategy with the Client. Advocate discussed self-advocacy strategies, including organizing her thoughts and feelings to present them effectively in a meeting. Advocate also discussed with Client how to interact with an employer and utilize a job coach for assistance. <p><p>Advocate assisted Client in obtaining neuropsychological testing. Advocate assisted Client in communicating with VR and Individualized Placement Service (IPS) team members in a monthly meeting to address progress. VR utilized a pilot program of IPS services to conduct a holistic approach to ensure all aspects of Client&rsquo;s life was conducive to employment, including assisting with home organization and providing a tablet and training on how to stay organized. Client obtained and was enjoying employment as a stocker in a retail clothing store, and the IPS services continued after closure of the VR case. <p><p><p><p>CAP Advocacy Case 17-033: IPE Development/Implementation A CAP eligible 26 year-old Caucasian male diagnosed with duchenne muscular dystrophy, past heart transplant and respiratory disorders contacted CAP for assistance with obtaining services from Vocational Reh
Certification
Approved
Shawn T. de Loyola
Executive Director
2020-02-11
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