RSA-227 for FY-2019: Submission #1066

Michigan
9/30/2019
General Information
Designated Agency Identification
Michigan Protection & Advocacy Service, Inc.
4095 Legacy Parkway
Suite 500
Lansing
MI
48911
http://www.mpas.org
(800) 288-5923
(800) 288-5923
Operating Agency (if different from Designated Agency)
{Empty}
{Empty}
{Empty}
{Empty}
{Empty}
Michigan
{Empty}
{Empty}
{Empty}
{Empty}
{Empty}
{Empty}
{Empty}
Additional Information
Elham Jahshan
Elham Jahshan
(517) 487-1755
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
78
3
0
2
26
58
167
B. Training Activities
1
10
COPAA Training:<p>MPAS staff presented at the Council of Parent Attorneys and Advocates conference (COPAA) on March 10, 2019. The staff provided information regarding transition and the collaboration required between vocational rehabilitation and schools on behalf of students with disabilities.<p>The purpose of the training:<p>1- To understand what transition is and what is legally required.<p>2- To learn how to effectively utilize a multi-system approach in transition planning.<p>3- To be familiar with advocacy strategies for successful transition outcomes.<p>The attendees were parents of children with disabilities, their attorneys, advocates, and related professionals who protect the legal and civil rights of students with disabilities and their families. <p><p>
C. Agency Outreach
MPAS, including CAP, participated in twelve outreach events. The outreach included information about MPAS services. We shared a brief overview of the history and functions of the P&A Network, CAP & PABSS. We discussed how our advocates can help People with disabilities to reach full employment potential as they navigate the Vocational Rehabilitation system, Employment Networks, or Centers for Independent Living. We did outreach to the Community Mental Health (CMH) peer support specialists conference, Disability Network Capital Area ADA celebration 2019, Disability Services offices on College/University Campuses, Ingham County ISD Fair, Michigan school counselor association conference, RE:Con Conference by Michigan Association of Rehabilitation Organization (MARO), Michigan Transition Services (MTSA), and Michigan Rehabilitation Services (MRS) Southeastern Division managers. We also participated in four Homeless Connect outreach events. The counties where these events were held include: Gladwin,Calhoun, Lapeer, and Taylor. <p><p>
D. Information Disseminated To The Public By Your Agency
0
3
0
6246
35
2
MPAS issued 2 press releases throughout the year. The first press release was on 12/21/2018, Michigan Protection & Advocacy Service, Inc. Welcomes New Executive Director. Michigan Protection & Advocacy Service, Inc. (MPAS) is pleased to announce the appointment of Michelle Roberts as the new Executive Director. Roberts replaces Elmer L. Cerano, who is retiring. Currently serving as the agency&rsquo;s Deputy Executive Director, Roberts will begin her tenure on January 1, 2019. <p><p>The second press release was on 1/22/2019, Michigan Protection & Advocacy Service, Inc. (MPAS) is pleased to welcome Alexis Bailey, the recipient of a 2018 Skadden Fellowship, to our agency. This prestigious fellowship will allow her to work for two years as a funded public interest attorney for MPAS. Alexis will protect the rights of Michigan veterans with disabilities through direct representation and community education. <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
Overall, MPAS Media activities during FY, 2019 : 20 mentions Print/Radio/TV, and 4 Press Releases Issued. <p><p>
Part II. Individual Case Services
A. Individuals served
118
0
118
118
43
B. Problem areas
3
36
61
17
0
7
1
0
C. Intervention Strategies for closed cases
1
23
56
2
0
0
82
D. Reasons for closing individuals' case files
51
4
17
2
1
2
1
0
4
0
0
0
NA <P><p>
E. Results achieved for individuals
21
2
1
2
6
36
6
6
0
2
1- SR 2034055- Client did not respond to the advocate's phone calls and a 10- day letter was send it to the client.<p>2- SR 1981330- Client requested to transfer her case to another MRS office and she doesn't have an open case with MRS. <p><p>
Part III. Program Data
A. Age
10
20
22
56
10
118
B. Gender
57
61
118
C. Race/ethnicity of Individuals Served
3
2
2
54
0
46
6
5
D. Primary disabling condition of individuals served
3
5
0
0
1
2
9
0
9
4
2
2
4
5
1
2
2
0
1
8
33
1
3
2
0
10
0
0
0
7
0
0
2
0
118
E. Types of Individuals Served
5
0
103
2
7
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
8
1. Beginning in FY2019, CAP met on a quarterly basis with Michigan Rehabilitation Services&rsquo; (MRS) policy division director and her staff to discuss client concerns and issues. As a result, CAP has been able to provide input and help develop strategies to improve relationships and services to MRS customers. Some of the concerns that were addressed with MRS staff included: a) MRS counselors were not updating voicemails when they were going to be out for an extended period of time. This would include information as to how clients should proceed when their counselor is out and an alternative contact. As a result, the MRS Policy Director took the information provided by CAP and shared it with the Bureau Director. The Bureau Director then sent emails reminding MRS staff to update their voicemails and provide information to clients on alternative contacts at the agency during their absence. Subsequently, CAP has noticed fewer outdated voicemails when reaching out to MRS employees. b) Pre-Employment Transition Services (Pre- ETS) issues should include case sizes and be consistent. MRS&rsquo; Policy Director shared CAP&rsquo;s feedback with the policy division staff, and internal meetings have commenced to improve data collection and employment outcomes within the Pre-ETS program. Also, MRS and Bureau of Service for Blind Persons (BSBP) hosted a Transition Conference that included MRS/BSBP/Schools and CAP in 2019 to discuss issues counselors face in providing Pre-ETS services. MRS has continued to seek guidance from Workforce Innovation Technical Assistance Center (WINTAC) and National Technical Assistance Center on Transition (NTACT) to improve their policy and practice. c) CAP staff are repeatedly challenged with MRS staffs&rsquo; inaccurate interpretation of comparable benefits services. It appears MRS staff do not have a clear understanding of what comparable benefits are. CAP provided the policy director a copy of an Individual Plan for Employment (IPE) that stated Community College is a comparable benefit to a four years college for a student who is receiving Social Security benefits. CAP discussed the comparable benefits services with the policy director and suggested development of a training for MRS counselors on the subject. MRS&rsquo; Training Consultant manager is working with district managers to develop information about how to properly document comparable benefits, financial participation, and the overall selection process used to determine which provider will be utilized.<p>2. In FY2019 CAP actively participated in the MRS Policy Cadre by reviewing and assisting in re- writing MRS policy and procedures impacting applicants and consumers. All policies needed revision as they had not been updated in several years. The outdated policies caused great confusion for both customers and their MRS counselors. Some of the language was ambiguous, and important terms were not well-defined. This led to inconsistent application o
B. Litigation
0
0
0
None <P><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Michigan Protection & Advocacy Service, Inc.
No
NA
B. Staff Employed
PI/Outreach 4.2% 0.15 Support Staff 14.1% 0.5 Advocate 52.3% 1.85 Attorney 2.8% 0.1 Director 22.9% 0.81 Executive 3.7% 0.13<p>Total 100% 3.54 <p><p>
Part VI. Case Examples
Case Examples
Case Example 1 - Parent contacted CAP regarding son who is 18 years old and recently acquired his disability. The client is a recent high school graduate and is working with MRS. He is not getting any support for drivers training or summer work experience. The CAP advocate contacted the MRS counselor to get information about the client&rsquo;s case. The counselor had incorrect information about the client&rsquo;s graduation status. The CAP advocate also spoke with the counselor who stated that he felt that the client did not have any unmet needs for financial support for college and that MRS would only provide support for a laptop. The client had informed the counselor that he wanted to work at Best Buy. The counselor informed the CAP Advocate that the client would need to get the job on his own. The CAP Advocate contacted the client, and the parent to discuss the information received from the MRS Counselor. The parent stated that this information was incorrect. The client stated that he told the counselor he needed support for driver&rsquo;s training and a summer work experience. The CAP Advocate contacted the MRS Site Manager. The site manager indicated concern because it was known that MRS had several programs with the City of Detroit to provide summer work experiences for youth and that the client still needed support for driver&rsquo;s training. The MRS Site Manager informed the counselor that referrals needed to be completed by the end of the week and there were plenty of opportunities in the community for the client. The client was placed in a summer work program in less than a week. The client was enrolled in driver&rsquo;s training as well.<p>Case Example 2 - Client contacted CAP seeking assistance in working with her Michigan Rehabilitation Services (MRS) counselor to obtain a power wheelchair and a customized desk. The client has multiple sclerosis and needed these items in order to continue to work. She had been waiting for approximately a year for these essential items to be provided. During a conference call with the client and MRS Counselor, the CAP Advocate was able to negotiate to have the power chair and the desk incorporated into the client&rsquo;s Individualized Plan for Employment (IPE). Within a couple of weeks, the power chair was delivered to the client and the desk was being customized to fit her needs.<p>Case Example 3 - Client is a freshman at Eastern Michigan University (EMU). Client is a customer of the MRS Taylor Office. Client has been participating in the College Support Program, an Autism peer support program at EMU. The first semester the client&rsquo;s family paid the $5,000 tuition. In September the client and the parent approached MRS about providing funding support for the client. Client and parent did not get a response from the counselor for several weeks. Client and parent contacted CAP at the end of November out of frustration. CAP contacted the counselor and the site manager to try to resolve the is
Certification
Approved
Michelle Roberts
Executive Director
2019-12-17
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 16 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is required to obtain or retain a benefit (Section 13 of the Rehabilitation Act, as amended). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to U.S. Department of Education, Washington, D.C. 20202-4537 or email ICDocketMgr@ed.gov and reference the OMB Control Number 1820-0528. Note: Please do not return the completed form to this address.