RSA-227 for FY-2019: Submission #1064

Maryland
9/30/2019
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
{Empty}
Baltimore
MD
21218
{Empty}
(800) 638-6243
{Empty}
Operating Agency (if different from Designated Agency)
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
{Empty}
Baltimore
21218
{Empty}
cap.dors@maryland.gov
{Empty}
(800) 638-6243
{Empty}
Additional Information
Thomas Laverty
Thomas Laverty
(410) 554-9363
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
526
133
0
0
174
13
846
B. Training Activities
4
90
CAP staff presented twice during the year to the new staff of the Maryland Division of Rehabilitation Services during their Quality Rehabilitation Training and Regional Staff meeting. During these trainings CAP reviewed and discussed the legislation that established the Client Assistance Program. CAP also discussed the purpose and structure of the Client Assistance Program and the need to work on the Clients behalf in addressing the individuals concerns. The reporting by the Client Assistance Program to RSA was reviewed with the Division&rsquo;s staff to provide them with an understanding of the services provided by CAP. The CAP staff encouraged questions from the counseling staff of the Division and attempted to answer all of their questions, sometimes using hypothetical situations involving client and their concerns. The Director of the Client Assistance Program presented the information from the CAP annual report to the members of the Maryland State Rehabilitation Council. This presentation included explanation of the information contained in the sections of the report. The Director was also asked to co-present at the National Disability Rights Network&rsquo;s annual training conference. This training focused on the individualization of services to individuals with Mental Illness. <p><p>
C. Agency Outreach
CAP staff attended all Maryland State Independent Living Council meetings to provide outreach and information to Independent Living consumers, applicants and referral sources. This information included changes and proposed changed made to the policy and procedures of the Maryland Division of Rehabilitation Services. CAP staff also presented information on the services provided by the Maryland Division of Rehabilitation Services and the Client Assistance Program to the Work Readiness Program participants at the Workforce and Technology Center. This information included how these individuals can obtain information on informed choice, their rights and the appeal process through the Client Assistance Program. In last year 227 Report, CAP indicated that the focus of outreach for the coming year would be on individuals making the transition from schools to competitive employment. This outreach focus will continue into the new year as well as a focus on the development of effective strategies to implement this outreach. <P><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
4200
0
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <P><p>
Part II. Individual Case Services
A. Individuals served
4
66
70
1
14
B. Problem areas
0
17
25
6
9
14
0
0
C. Intervention Strategies for closed cases
11
0
39
2
5
0
57
D. Reasons for closing individuals' case files
41
5
9
0
0
0
0
0
2
0
0
0
<P><p>
E. Results achieved for individuals
10
6
3
1
19
10
8
0
0
0
<P><p>
Part III. Program Data
A. Age
3
21
20
26
0
70
B. Gender
34
36
70
C. Race/ethnicity of Individuals Served
0
0
1
34
0
32
2
1
D. Primary disabling condition of individuals served
0
1
0
0
2
4
3
0
3
1
0
3
13
0
0
1
0
0
0
4
15
2
0
0
0
9
0
0
0
7
0
0
0
2
70
E. Types of Individuals Served
9
10
51
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
The Director of the Client Assistance has discussed the difficulty that deaf individuals have in successfully attending their local Community Colleges with the Administrative Staff of the Division of Rehabilitation Services. Individuals transitioning from the Maryland School for the Deaf have no or limited experience in learning in a hearing environment. They also find it quite difficult to participate in general activities of the Community College environment. The Division&rsquo;s policy states that the first two years of post-secondary education will only be funded at Community College rates. This policy makes it difficult for many deaf individuals as they cannot afford the extra cost associated with attending a University for the Deaf. The policy of the Division remains unchanged, but the effort to make change in this policy will continue. <P><p>
B. Litigation
0
0
0
n/a <P><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation Services
No
N/A
B. Staff Employed
There were (2) full-time permanent professional postions dedicated to the delivery of CAP services during FY 2019. Total Professional and Clerical Person Years: 2.0 <P><p>
Part VI. Case Examples
Case Examples
The Client Assistance Program was contacted by 50-year-old African American male who is receiving services from the Maryland Division of Rehabilitation. He explained that he was found eligible for the services through the program due the functional limitations resulting from blindness. His Individualized Plan for Employment with the Division has an employment goal of Computer and Information System Manager. The Division has been providing funding for him to complete his Undergraduate Degree. Following the completion of his Bachelor&rsquo;s Degree he was encouraged by the faculty at the University to continue his schooling and obtain a Graduate Degree due to the academic abilities he had demonstrated while attending classes. This individual discussed the information and encouragement he had received from the University with his Vocational Specialist and ask the Division for financial assistance to attend graduate school. He stated that the Division told him that he was employable with his current skills and that they would not assist him with funding to attend graduate school in the area of Human Computer Interaction. The Client Assistance Program helped this individual try to resolve this funding issue by negotiating with the Division staff. When this course of action did not prove fruitful he chose to pursue the formal appeal process and contacted the Division in writing that he wished to appeal the funding denial. The Attorney for the Client Assistance Program contacted this Individual to prepare his case for Hearing at the Maryland Office of Administrative Hearings. During the scheduled Pre-Hearing Conference, the Division and this individual agreed to participate in mediation before proceeding to hearing. The Mediation Conference resulted in an agreement that stated that the Division would provide funding for the first year of the Human Computer Interaction Masters program including tuition, fees and books. <p><p>The Client Assistance Program was contacted by a client of the Division of Rehabilitation Services regarding the closure of his case file with the Division. With the consent of this individual his case with the Division was reviewed and his Vocational Specialist was contacted regarding his concerns and the status of his case. CAP was informed that the individual&rsquo;s case with the Division was being reviewed by the Division&rsquo;s Director of the Office of Blindness and Vision Services. This review was prompted by the individual&rsquo;s formal appeal of the closure of his case with the Division. The Client Assistance Program was notified by the Maryland Office of Administrative Hearings that a telephone prehearing conference had been scheduled to address his individual&rsquo;s appeal. The CAP Attorney was informed of the Prehearing Conference and provided with information regarding the Individual&rsquo;s case with the Division. At the scheduled prehearing conference, the involved parties agreed to participate i
Certification
Approved
Thomas Laverty
Director, Client Assistance Program
2019-12-20
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