RSA-227 for FY-2019: Submission #1062

Kentucky
9/30/2019
General Information
Designated Agency Identification
Kentucky Client Assistance Program
500 Mero St.
4th Floor, 454CW
Frankfort
KY
40601
http://kycap.ky.gov
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(800) 633-6283
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Operating Agency (if different from Designated Agency)
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Additional Information
Cynthia E. Elliott
Cynthia E. Elliott
(502) 564-8035
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Part I. Non-case Services
A. Information and Referral Services (I&R)
12
4
0
10
60
2
88
B. Training Activities
2
60
CAP provided a training to the intake workers of the Kentucky Commission for the Deaf and Hard of Hearing to inform them about how to access our services and what services we offered. CAP was also provided with requirements to make CAP services, websites and documents accessible. CAP presented at the NDRN annual conference on the topic of Title I of the ADA, as it relates to employment and reasonable accomodation. The target audience were national CAP staff. The training was designed to provide basic ADA information and to inform CAP staff of the limits of CAP activities under Title I <p><p>
C. Agency Outreach
CAP has continued to conduct outreach in the eastern and western regions of the state, which represents the highest numbers of underserved counties. CAP's outreach plan is to meet with agencies that serve persons with disabilities and provide information at community events. CAP is also focusing on underserved categories of disabilities, such as autism. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
369
4
1
CAP has developed a presentation and script which it is in the process of being made into a Youtube video. <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
5
18
23
0
10
B. Problem areas
4
10
14
3
1
2
0
1
C. Intervention Strategies for closed cases
5
6
0
0
1
1
13
D. Reasons for closing individuals' case files
6
0
3
0
0
3
0
0
1
0
0
0
<P><p>
E. Results achieved for individuals
6
1
1
0
3
0
1
1
1
0
<P><p>
Part III. Program Data
A. Age
0
1
7
11
4
23
B. Gender
8
15
23
C. Race/ethnicity of Individuals Served
0
0
0
3
0
19
1
0
D. Primary disabling condition of individuals served
0
0
0
2
0
1
1
0
4
2
0
1
1
1
1
0
0
0
0
0
6
0
0
1
0
1
0
0
0
0
0
1
0
0
23
E. Types of Individuals Served
18
1
5
0
0
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
This fiscal year CAP identified several individuals with mental health issues, who were struggling to overcome mental health barriers to employment. CAP Consumer Ombudsman (CO)contacted JAN network seeking input and examples of reasonable accomodations in the work place. As part of the policy and planning committee of the Statewide Rehabilitation Council planning ,CO proposes to raise awareness of the challenges faced by mental health clients in obtaining successful employment outcomes and the accomodations available to them. CO met with PAIMI advisory council at P&A to help identify and address mental health employment issues and solutions. CO met with administrators of State government who plan the annual EEOC conference which focuses on inclusion and diversity and pointed out the lack of disability-related topic and presenters at the prior years conferences. This year, in 2019. the EEOC conference provided an ASL interpreter, several presenters who had disabilities and several session topics on the ADA. <p><p>
B. Litigation
1
0
0
Although CAP is not directly involved in the litigation, which is being handled through the Human Rights Commission, CAP assisted a client in filing a complaint because of the unsuccessful employment outcomes for persons with mental health issues. Client believed that his MH issues were not being approppriately accomodatd by OVR in their efforts fo help him find employment. . <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Kentucky Client Assistance Program
No
N/A
B. Staff Employed
A full time Director [Consumer Ombudsman(CO)] is an Advocate and responsible for the day-to-day operations of CAP. She also serves as community liaison. The CO is an attorney and has served in this position since 2017. She is also on the policy and procedure committee of the statewide advisory board for vocational rehabilitation (SCVR). A full time Administrative Assistant answers telephone calls and processes intakes and referrals, which are reviewed periodically to identify trends. The Assistant enters data into the CAP case managemnt stystem , reviews information for accuracy and periodically prepares reports. She also handles CAP adminstrative task including gathering and preparation of letters, forms and documents. She was selected to serve as the assistant chair of the SCVR policy and procedure committee. The current Adminstrative Assistant has been in the position since August 1, 2019, after the retirement of her predecessor. <p><p>
Part VI. Case Examples
Case Examples
CASE 1: Client is a 32 year old with severe hearing loss. OVR assisted her in the past with a Cochlear processor, which was beginning to fail and affecting her ability to perform her job. Client was provided a loaner, but was in need of a replacement. There was a delay in the approval process and client was having difficutly performing her job. CAP intervened. After numerous emails, phone calls and letters, OVR approved the replacement. However, client received the wrong Cochlear Implant. CAP intervened again and the right processor was received. Client is performing well on her job.<p><p><p>CASE 2: Client is a 34-year-old who was approved for a van modification. He was dissatisfied with the amount of his cost sharing , which was more than he could afford. CAP advised client that we could pursue mediation to argue that the lack of affordability would affect his ability to retain employment. Prior to mediation, OVR and client worked out a cost-sharing agreement. The van modification were completed . Client now has adequate transportation to get to and from work.<p>CASE 3: Client is a 38-year-old with substance abuse and mental health issues. He was not succeeding in his program and there were numerous conflicts between client and OVR. Cl After a number of consultations with client and intervention by family, client was admitted to rehabilitation. CO and counselor met with client at rehab and helped him to understand his responsibilities to ensure successful outcomes.Client agreed to do his part in the recovery process in order to improve his chances of a successful employment outcome.<p>CASE 4: Client is a 74-year-old with macular degeneration. She works from her home and needed glasses, as well as technical assistance and software to make her home office more accessible. The approval for her glasses was delayed. In-home technical assistance was approved. But, the vendor/contractor, selected by OVR. was not making progress and cancelled several appointments with client. The OVR counselor was also frustrated with the lack of progress. CAP intervened and contacted upper management and the services were expedited. Client received the services she needed.Now, her home office is functional.<p>CASE 5: Client is a 66-year-old with bipolar disorder. He has been a long-term recipient of OVR services and has had several Individualized Plans of Employment (IPE), with unsuccessful outcomes. At the recommendation of his physician, client began pursuing a career in the visual arts. He encountered considerable challenges in his attempts to attend art schools in Kentucky. Professors and administrators at the local universities were intolerant of the manifestations of his mental illness. which included pressured speech and unusual talkativeness. Client was refered by his physician to a pretigious out-of-state art school,with selective admissions policies and a rigourous curriculum, to which client applied and was accepted. OVR's most recent IPE
Certification
Approved
Cynthia E. Elliott
Consumer Ombudsman
2019-10-16
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