RSA-227 for FY-2019: Submission #1056

Guam
9/30/2019
General Information
Designated Agency Identification
EDMUND CRUZ
PO BOX 23474 GMF
GUAM MAIL FACILITY
BARRIGADA
GU
96929
{Empty}
(671) 646-4227
(671) 646-4227
Operating Agency (if different from Designated Agency)
EDMUND CRUZ
PO BOX 23474 GMF
GUAM MAIL FACILITY
BARRIGADA
96929
{Empty}
gcap671@gmail.com
{Empty}
(671) 646-4227
(671) 646-4227
Additional Information
EDMUND CRUZ
EDMUND CRUZ
(671) 646-4227
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
267
18
0
11
2
115
413
B. Training Activities
6
325
3a. <p><p>The Guam Client Assistance Program presented a popular and high demand Appeals Training, Advocacy and Information Service for all individuals with disabilities across Guam: <p><p>PARENTS TRAINING, JFK HIGH SCHOOL March 13, 2019 5-9 PM DVR APPEALS PROCESS This training program provides information to the Division of Special Education students who have concerns regarding the PRE-EMPLOYMENT TRANSITION PROCESS and how to access review or appeal of decisions made by the Vocational Rehabilitation Counselors. This training program will be done annually in a collaborative agreement with the Guam Special Education (SPED) staff. This training was attended by at least 75 people; students with disability, parents, educators, and Community Rehabilitation providers held Saturday, April 13, 2019 at the Guam Department of Education (GDOE) Conference TRANSITION CONFERENCE April 13, 2019, GDOE CONFERENCE ROOM in TIYAN GUAM which can actually accommodate 200 person. The 2019 Department of Education Transition Conference is another venue for the Guam Client Assistance Program to do outreach to the public. Again the Appeals Process also provides training about the processes of reviews and promotes self advocacy for people with disability accessing DVR. We have about 110 people attended this conference with sponsorship from the Parents Empowering Parents (PEP) - a Guam parent training center which have a contract with Hawaii Parent Information Center. The Guam Client Assistance Program is well applauded because its provides raw and no-holds barred situational approach to break barriers with DVR.<p>NATIONAL DISABILITY EMPLOYMENT MONTH CONFERENCE OCTOBER 18, 2018, LOTTE HOTEL (FISCAL YEAR 19) The conference focused ongoing collaboration between employers and DVR and explored additional partnerships with Community Rehabilitation Providers such as Flame Tree organization, Pacific Human Resources Service, I CAN,and Pacific Abilities that must be created, resources that must be tapped, and new employment issues facing clients. Abilities. Participants were mostly employers and persons with disabilities who expressed their tremendous appreciation for all the transformative nature of training experience well after the conference ended. . <p><p>
C. Agency Outreach
The Guam Client Assistance Program legal back up center is the Guam Legal Services Disability Law Center -the Protection and Advocacy Center (P&A) designated agency for Guam which house the Protection and Advocacy for Individual Rights (PAIR). The Guam Client Assistance Program referred clients to GLS Disability Law Center PAIR Program for clients whose cases are not in the scope of CAP services such as housing, immigration, childcare, divorce proceedings, medical referral, and public benefits applications. The PABSS program is also another P& A Program that provide assistance to Social Security beneficiaries who are Ticket to Work eligible, but the Guam Client Assistance Program has majority of clients from the Division of Vocational Rehabilitation who also accessed our Information and Referral Services ( I & R). The Guam Client Assistance Program is committed to supporting the growth and development of MICRONESIAN RESOURCE CENTER ONE STOP CENTER, an organization founded to ensure that immigrants from the Freely Associated States of Micronesia such as Palau, Chuuk, Yap, Ponhpei, Kosrae and Marshall Islands who have a disability and making Guam its home, are provided with services. The Guam Client Assistance Director has contact with the group and long before it expanded as a non profit organization was a technical consultant related to disability issues. <p><p>The Guam Client Assistance Program is also doing outreach to MICRONESIA LEGAL SERVICES and provide them the CAP brochures since they have just open their new office on Guam and recipient of Legal Services Society grants nd the Department of Justice Domestic Violence grant which was transferred from Guam Legal Services in 2018. <p><p><p><p>
D. Information Disseminated To The Public By Your Agency
3
4
2
1000
8
1
6.The Guam Client Assistance Program subscribed to e-Directory, a digital and online directory assistance beginning the fiscal year 2019. <P><p>
E. Information Disseminated About Your Agency By External Media Coverage
We distributed CAP brochures to the Society of Human Resources Annual Conference (SHRM) at the Dusit Thani Hotel on August 2019 attended by 200 participants <p><p>We advertised the CAP program in the PACIFIC ISLAND TIMES. a monthly local publication distributed island wide that features local happenings, cultures, and entertainment. <p><p>We also distributed brochures during the Guam System for Assistive Technology on March 2019 at the Agana Shopping Center, Autism Community Together (ACT) on April 2019. At least a thousand brochures were distributed to the public during these events and all other island events for outreach purposes.. <p><p>
Part II. Individual Case Services
A. Individuals served
23
16
39
8
11
B. Problem areas
230
7
6
5
0
8
4
0
C. Intervention Strategies for closed cases
2
1
3
2
3
0
11
D. Reasons for closing individuals' case files
7
4
2
1
0
1
0
4
0
0
0
0
The Guam Client Assistance Program was approached by several individuals to initiate a class action lawsuit by a person who are blind against the Division of Vocational Rehabilitation because all of DVR office are not equipped with Braille. Because of the frivolous lawsuit, CAP referred them to Guam Legal Services Disability Law Center but the complaints did not prosper for some reasons. <P><p>
E. Results achieved for individuals
6
8
3
2
3
2
6
1
1
0
NONE. <P><p>
Part III. Program Data
A. Age
3
7
18
10
1
39
B. Gender
14
25
39
C. Race/ethnicity of Individuals Served
0
0
14
0
22
1
2
0
D. Primary disabling condition of individuals served
1
2
0
0
1
3
4
1
3
2
1
2
1
0
0
2
0
0
2
3
4
0
0
0
1
2
1
1
0
2
0
0
0
0
39
E. Types of Individuals Served
14
0
0
6
8
4
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
3
A. NON-LITIGATION SYSTEMIC ACTIVITIES: <p><p>1. POLICY REFORM OF THE NEW ADMINISTRATION <p><p>For the first several months of the Fiscal Year 2019, the Guam Client Assistance Program worked with the newly appointed Director of the Department of the Integrated Services for Individuals with Disabilities (DISID) which is the designated agency that administers the Guam Division of Vocational Rehabilitation (DVR) on a consultative basis. The Guam Client Assistance Program advised and assisted the new Director regarding policy reform that she intent to implement to improve the performance of the agency. The Guam Client Assistance Program assisted the new Director to understand CAP and the relationship with DVR. The new Director wants to participate during the due process hearings for familiarization. At least a dozen clients were seen by the new Director with the help of the Guam Client Assistance Program but not not on due process hearings but routine inquiries about housing, public benefits and other services.<p>2. GUAM STATE REHABILITATION COUNCIL <p><p>The Guam Client Assistance Program rising concerns that the Guam State Rehabilitation Council membership as the Council is not fully constituted due to resignations of the Chairperson and Vice Chairperson last fall, and the expiration of memberships and needing at least 14 individuals with disabilities. The new Director of the Department of Integrated Services for Individual with Disabilities (DISID) which is the Designated State Agency for the federally funded Division of Vocational Rehabilitation (DVR), Phyllss Leon Guerrero promised to lead the recruitment campaign to include under represented groups such as the Deaf and Hard of Hearing (DHH), the Lupus Society of Guam. and the Spina Bifida organization, both are local non-profit groups.<p><p>3.BROCHURE ON TAX INCENTIVES FOR GUAM EMPLOYERS EMPLOYING CLIENTS OF DVR. <p><p>The Guam Client Assistance Program is working with the new Director of DISID to develop a brochure to provide detailed information on federal and Guam tax tax incentives for employers who hire persons with disabilities who are clients of DVR, and will also identifies resources to assist with locating potential employees and making reasonable accommodations. The Guam Client Assistance Program will work with DISID/DVR and multi stakeholders of non-profit organizations, Government of Guam agencies, and private companies to reach out for employment opportunities. <p><p>
B. Litigation
0
0
0
My years of working with the Guam Client Assistance Program, I recall that I have only three cases that have been very near to court litigation, however we have a INAFA MAOLEK Mediation/Alternative Dispute organization that we tapped into whenever we have a threatening client and the system works always. <p><p>For the Fiscal Year 2019, the Guam Client Assistance Program does not have a systemic litigation activities involving an individual representation, however we assisted a math teacher who was terminated by the Guam Department of Education filed a complaint with the US Civil Rights Office in Washington alleging racial discrimination because of his Chinese ancestry. In October 2019, the U.S. District Court in Guam determined that his case was without merit and his case was DISMISSED. <p><p><p><p><p><p>
Part V. Agency Information
A. Designated Agency
External-other nonprofit agency
PARENTS-AGENCIES NETWORKING INC. (PAN INC.)
Yes
PARENTS-AGENCIES NETWORKING INC. (PAN INC.)
B. Staff Employed
Since its establishment in 1987, Parents-Agencies Networking (PAN INC.) has worked to fulfill a dual mandate: to promote assistance for parents with increase access to legal assistance and bringing the diverse skills and resources of Guam's diverse communities. PAN Inc. is the administering non-profit agency for the Guam Client Assistance Program since April 1, 1992 when it wast redesignated from the MARIANAS ASSOCIATION OF RETARDED CITIZENS" (MARC)which is offensive sounding in the modern world rebrand itself as the PROTECTION AND ADVOCACY OF THE MARIANAS (PAM)<p>The Guam Client Assistance Program received $59,477.00 for the Fiscal Year 2019 formula grants from the U.S. Department of Education Office of Special Education and Rehabilitative Services (OSERS), Rehabilitation Services Administration (RSA)<p>and received no other local grants. In the drawing board for the fiscal year 2020, we will rebrand and seek other funding in the future<p>The Guam Client Assistance Program is staffed by one (1) Full Time employee, EDMUND CRUZ who is the Program Director and has trained as a Paralegal and Advocate and has been in his current position for more than twenty years and ANGELITO MANALAC as a Part-Time Office Receptionist for the Guam Client Assistance program for two years now and worked at peak hours in the morning for 4 hours daily, whose salary is funded Section 112 of the Rehabilitation Act of 1973, as amended by the Workforce Improvement Opportunity Act of 2014 (WIOA). <p><p>The Guam Client Assistance Program is a mission driven program responsive to the needs of its clients and applicants of the federally funded vocational rehabilitation services provided by the the Designated State Unit of the Division of Vocational Rehabilitation (DVR). We are an advocacy program dedicated to providing and expanding access to effective delivery of assistance in the Territory of Guam.<p>"
Part VI. Case Examples
Case Examples
(1) Mariana O. is an individual with attention Deficit Hyperactive Disorder (ADHD) who requested that the Guam Division of Vocational Rehabilitation (DVR), provide her with Assstive Technology devices to pursue a career in Hotel/Restaurant Management in an off island university (BEACON COLLEGE, Florida). After months of waiting for her AT devices and unsuccessful attempts to resolve her problems informally with her VR Couselor, Mariana filed a complaint with the Guam Client Assistance Program citing that DVR has failed to meet her needs and the slow procurement process by the Government of Guam violates the Rehabilitation Act as amended by the WIOA in 2014 and requires a corrective action.After the Guam Client Assistance Program discussion with the Acting VR Administrator advising them to expedite delivery of AT devices, the Guam Division of Vocational Rehabilitation agreed to bring its policy into conformity with the law. <p><p><p><p>(2) SB R.. is a person with Autism who graduated a year ago at SSHS and has waited almost a year to be called by he Guam Division of Vocational Rehabilitation (DVR) to develop his Individualized Plan for Employment as a Graphic Artist, The father contacted the Guam Client Assistance Program inquiring whether the Guam DVR has a waiting list of clients and CAP explain to him that Guam is not in the Order of Selection (OOS). Because of high turnover of staff especially Vocational Rehabilitation Counselors, processing new referrals and applicants were slow resulting in the backlog of cases and existing current job openings and need for VR Administrator, Supervisor and VR Counselors<p>(3.) Evelyn D.<p>This case challenges the refusal of DISID, Guam Division of Vocation Rehabilitation to follow its mandate to maximize the employability of persons with disabilities. Although the federal rehabilitation Act , as amended requires the Guam Division of Vocational Rehabilitation to help persons with disabilities reach their highest level of achievement, she was denied further vocational rehabilitation training to pursue a career goal of becoming an Administrative Assistant and she was employable. The VR Counselor also stated that if she failed in her training, the severity of her illness will show that she cannot benefit for VR services. Case is still pending with CAP representation.<p>
Certification
Approved
EDMUND CRUZ
GUAM CAP PROGRAM DIRECTOR
2019-12-28
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