RSA-227 for FY-2018: Submission #1040

Virginia
9/30/2018
General Information
Designated Agency Identification
disAbility Law Center of Virginia
1512 Willow Lawn Drive
Suite 100
Richmond
VA
23230
http://www.dlcv.org
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(800) 552-3962
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Operating Agency (if different from Designated Agency)
disAbility Law Center of Virginia
1512 Willow Lawn Drive
Suite 100
Richmond
23230
Virginia
info@dlcv.org
http://www.dlcv.org
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(800) 552-3962
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Additional Information
Colleen Miller
Robert Gray
(804) 225-2042
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Part I. Non-case Services
A. Information and Referral Services (I&R)
35
1
2
24
14
1698
1774
B. Training Activities
47
1698
Knowing Your Rights in the Sheltered Workshops <p><p>With the assistance of volunteers and our Protection and Advocacy for Individuals with Mental Illness (PAIMI) Council, dLCV educated employees at every existing 14(C) sheltered workshop on their employment rights and dLCV services available to them. dLCV discovered that the official listings of 14(C) employers were unreliable. We eventually verified 25 such employers. We then held one or more in-person presentations at 23 existing 14(C) employer locations and sent educational information to all 25. We distributed 1175 total information packets assembled with assistance with dLCV volunteers. <p><p>In all, dLCV successfully conducted at least 28 Presentations at 23 existing 14(C) employer locations, or 92% of the Sheltered Workshops and other 14(C) locations in Virginia. A total of 792 subminimum wage employees, family members, and others attended these presentations, and at least 29 requested further information or provided feedback. <p><p>School is in Session! <p><p>dLCV educated students, staff, and parents at 5 private colleges and universities across Virginia about vocational rehabilitation (VR) rights and services. The sessions covered a general overview of the agency, accessibility, and extensive education about the Client Assistance Program and how dLCV can help. Throughout the year, we reached 250 students, faculty, and staff at Randolph Macon, Roanoke College, Sweet Briar College, Hollins University, Bryant & Stratton, and Virginia Union University. <p><p>What&rsquo;s Next? <p><p>dLCV presented to 15 individuals at the Virginia Psychiatric Rehabilitation Association annual conference about VR rights, transition, and other disability related topics. Many of the attendees, who were primarily consumers of mental health services, learned they can pursue competitive employment and resources exist to do so. <p><p>Planning for Adulthood <p><p>dLCV opened a project to train 5 advocacy groups or job clubs regarding VR rights and services, benefits planning and transition rights. dLCV presented to 575 transition aged youth, parents and advocates at 5 different groups about transition rights. Groups included Amelia Street School, the Arc South of the James, I'm Determined, affiliated with the Virginia Department of Education, the Youth Leadership Academy, affiliated with the Virginia Board for People with Disabilities, and Virginia Advocates United Leading Together. <p><p>
C. Agency Outreach
dLCV hired an Outreach Coordinator to specifically connect with the Hispanic Community in FY 18. This Coordinator educated 15 individuals from two Hispanic advocacy groups, Grupo Gaviotas in Chesterfield and Grupo Caminos in Richmond, about the dLCV and CAP program. <p><p>dLCV trained 21 volunteers about CAP to be knowledgeable when conducting presentations, outreach, and distributing CAP information across the Commonwealth. Volunteers completed outreach at a total of 20 community locations. We reached 164 case managers, job coach specialists, individuals with disabilities, advocates, and disability service providers. <p><p>dLCV used our volunteer core of over 50 individuals to attend fairs, conferences and other events to reach many across the Commonwealth as well. <p><p>dLCV continues close communication with all state DARS and DBVI offices to ensure their clients understand dLCV and the CAP program. <p><p>
D. Information Disseminated To The Public By Your Agency
5
0
0
1309
18
{Empty}
dLCV promoted our agency on Richmond based Channel 6 local news multiple times during the year. dLCV was also featured in a radio talk show called &lsquo;Raising the Bar&rsquo; on 820 AM out of Chester Virginia. We provided information about CAP and other dLCV programs to approximately 15,000 listeners. <p><p><p><p>
E. Information Disseminated About Your Agency By External Media Coverage
There were 15 news articles across different media outlets about dLCV during the year. Although none specifically promoted the CAP program, they helped promote our agency as a whole. <P><p>
Part II. Individual Case Services
A. Individuals served
14
55
69
5
13
B. Problem areas
2
10
34
20
0
1
1
0
C. Intervention Strategies for closed cases
13
10
29
1
7
1
61
D. Reasons for closing individuals' case files
39
11
3
1
0
4
1
0
2
0
0
0
<P><p>
E. Results achieved for individuals
10
3
0
2
3
19
6
8
2
0
<P><p>
Part III. Program Data
A. Age
11
18
8
26
6
69
B. Gender
40
29
69
C. Race/ethnicity of Individuals Served
9
1
3
24
1
23
4
4
D. Primary disabling condition of individuals served
0
4
0
0
0
0
6
0
7
4
0
4
2
0
0
0
0
1
0
11
14
0
0
4
1
4
0
0
0
5
0
0
0
2
69
E. Types of Individuals Served
9
3
40
3
5
11
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
3
We Are Watching. <p><p>dLCV assessed incident reports we received from Social Services, Adult Protective Services (APS) Division and from the Department for Behavioral Health and Developmental Services critical incident reports related to employment and denial of VR services. We received 12 reports during the year relating to falls, injuries on the job, client on client injury, and sexual abuse. All of the reports received related to sheltered workshop programs, and created a barrier for the client to work. dLCV opened 5 service requests to address specific concerns from these 12 reports. Corrective Action Plans to resolve the concerns included fall prevention plans, referrals to VR services and OT and PT specialists, and increased staff supervision. Although none of the Plans resulted in provider policy changes, these resolutions educated the providers about dLCV's involvement in protecting the rights of individuals with disabilities in sheltered workshop programs.<p>What&rsquo;s Going On?<p>dLCV identified and investigated service delivery issues for individuals with developmental disabilities (DD) at vocational rehabilitation. We identified a need for education, training, specialized expertise working with the DD population, utilization of customized employment, as well as other adjustments in DARS service delivery. No significant increase in employability for persons with DD occurred in FY 18. However, as a result of the identification of barriers and implementation of DARS hiring new staff to specifically work with this population. Although no changes to policy and practice occured this fiscal year, to adapt to the need for education about how CAP can help educate DARS staff, dLCV initiated a new FY 19 project to provide a CAP webinar DARS staff across the Commonwealth. dLCV continues to monitor this issue and advocate for continued employment of individuals with DD.<p>Get in the Know. <p><p>dLCV investigated the adequacy of the DARS referral process for VR transition services. Clients from three DARS offices reported that the school referred them to DARS to apply for VR transition services, but DARS then referred them back to the school. We reached out to DARS in these districts and learned that they were aware that there was a lot of miscommunication regarding the referral process. dLCV shared the clients&rsquo; experiences and asked DARS to inform parents on how to apply for VR services and maintain and monitor consistent communication. dLCV is unaware of any policy changes regarding this outcome, however we implemented a new project in FY 19 to evaluate consistent information and referral practices of all DARS offices across the Commonwealth.<p>
B. Litigation
0
0
0
n/a <P><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
disAbility Law Center of Virginia
No
N/A
B. Staff Employed
dLCV utilized 36 advocates, attorneys, and support staff from all units to complete our CAP advocacy in FY 18. <p><p>As Virginia&rsquo;s protection and advocacy system, we utilize multiple funding streams to complete our advocacy projects and casework. <p><p>
Part VI. Case Examples
Case Examples
Help Me Learn. <p><p>Tabitha is a freshman at a large Virginia University and is a current Department for Aging and Rehabilitative Services (DARS) client. DARS failed to provide financial support for her education, as well as vital technology evaluation. dLCV represented Tabitha at mediation. dLCV argued that the lack of counseling and informed choice, failure to provide an appropriate IPE, and poor management of the case, led to an improper decision to deny funding. DARS conceded and agreed to pay the remaining $2500 tuition. DARS also agreed to a technology evaluation, in addition to transportation for counseling. Tabitha was able to stay in school and pursue her education. <p><p>Move Quick! <p><p>Christie needed DARS help to find a job. She contacted dLCV when she received a letter from DARS that they were going to prematurely close her case. dLCV moved swiftly and assisted Christie to stop the case closure. Within only one day, we set things straight, re-established communication and Christie&rsquo;s case stayed open. She continues to move forward to find employment, thanks to a fast intervention. <p><p>I Need Information I Can Understand. <p><p>Tomas contacted dLCV to gain services from the Department for the Blind and Vision Impaired (DBVI). We learned that DBVI was not providing services in Tomas's native language, Swahili. dLCV successfully negotiated with DBVI to provide information to him in his native language. dLCV also connected DBVI with specific interpreter service and translation service options to use to communicate with Tomas effectively. DBVI also agreed to provide a qualified interpreter in Swahili when needed. DBVI can now assist Tomas to get the training and supports he needs to be a successful. <p><p>Let&rsquo;s Get on the Same Page. <p><p>David contacted dLCV to request a new counselor. He is pursuing a specialized IT profession and is working towards certifications and trainings. David became frustrated with his DARS counselor&rsquo;s tardiness and follow through when time to pay for tests. dLCV identified the source of the communication breakdown, negotiated a compromise and communication was restored. The counselor agreed to work on her tardiness and also put in place monthly meetings via phone and enrolled the David in a specialized program. This program provides insight on trends and trainings for the IT field. David can now pursue his career! <p><p>First Home, Then Work! <p><p>dLCV worked with a Jaida in desperate need of assistive technology from DBVI. As a result of our advocacy, DBVI provided her specialized software, touch outlets to ensure safety, a talking blood pressure monitor and a glucose monitor, tactile dots to mark things, a talking watch, liquid indicator, and a case transfer to the DBVI Richmond Regional Office. Now Jaida has the necessary supports she needs to have maximum independence and safety to prepare her to pursue employment opportunities. <p><p>I Need a Jump Start. <p><p>Jennifer co
Certification
Approved
Colleen Miller
Executive Director
2018-10-30
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