RSA-227 for FY-2018: Submission #1028

Wisconsin
9/30/2018
General Information
Designated Agency Identification
Wisconsin Client Assistance Program
2811 Agriculture Drive
PO Box 8911
Madison
WI
53708
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(800) 362-1290
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Operating Agency (if different from Designated Agency)
Wisconsin Client Assistance Program
2811 Agriculture Drive
PO Box 8911
Madison
53708
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{Empty}
{Empty}
(800) 362-1290
{Empty}
Additional Information
Deb Henderson Guenther
Deb Henderson Guenther
(608) 224-5071
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Part I. Non-case Services
A. Information and Referral Services (I&R)
715
2
2
3
16
5
743
B. Training Activities
4
75
Topics: Information on the scope of services provided by CAP. Information on the types of calls CAP receives. What constitutes a CAP case. The history of the rehabilitation act. CAP's role in the VR process. Purpose of the training: orientation for new vocational rehabilitation staff. Attendees: Wisconsin Vocational Rehabilitation Counselors, Vocational Specialists, Financial Specialists. <p><p>Topics covered: Appeal Process, Review of Wisconsin Statute Department of Workforce Development Chapter 75 Appeal Procedures for Persons Applying For or Receiving Vocational Rehabilitation Services, appeal parameters and limitations, overview of federal laws, regulations and State policies related to the VR program, overview of CAP and Disability Rights Wisconsin. <p><p>Purpose: Hearing and appeals training <p><p>Attendees: Adjudicated law judges, Division of Vocational Rehabilitation (DVR) Bureau Directors, and DVR Workforce Development Area Directors. <p><p>
C. Agency Outreach
Outreach has been limited due to program resources. CAP maintains contact with the Native American 121 projects, the Independent Living Centers and the State VR program as needed. CAP continues to offer guidance, consultation and training on challenging cases. Some examples of challenging case consultations: 1. A youth with disabilities living in rural Wisconsin who demonstrated challenging behaviors across all environments and is experiencing great difficulty finding community employment due to the client is well-known in the community, 2. A client who has both physical and developmental challenges living with his parents. The counselor was struggling with ethical concerns as to whether or not the client's parents were negligent in meeting his healthcare needs, 3. A client with significant mental health challenges which interfere with successfully engaging in the VR process and consistently refusing to let the VR program contact/collaborate with her community health program and/or treatment provider, 4. A client with a fixed delusion which consistently interferes with being able to maintain employment. <P><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
0
0
15
The WI. CAP does provide written information regarding CAP services, the scope of services provided by the VR agency, the VR process, VR policy, federal regulations, federal guidance, etc. as requested. <P><p>
E. Information Disseminated About Your Agency By External Media Coverage
Not applicable <P><p>
Part II. Individual Case Services
A. Individuals served
25
63
88
5
20
B. Problem areas
63
34
59
1
0
15
0
0
C. Intervention Strategies for closed cases
6
27
8
0
31
0
72
D. Reasons for closing individuals' case files
31
12
12
3
0
5
6
0
3
0
0
0
<P><p>
E. Results achieved for individuals
35
1
0
3
20
6
3
4
0
0
<P><p>
Part III. Program Data
A. Age
25
13
24
26
0
88
B. Gender
41
47
88
C. Race/ethnicity of Individuals Served
2
2
0
20
1
61
2
0
D. Primary disabling condition of individuals served
2
2
0
1
4
0
7
1
2
2
2
2
5
0
0
1
0
0
1
7
16
1
0
0
3
22
0
1
0
3
0
0
2
1
88
E. Types of Individuals Served
3
0
87
0
3
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
The Client Assistance Program Director has a designated seat on the Wisconsin Division of Vocational Rehabilitation's (DVR) Policy Academy Committee. DVR&rsquo;s Policy Academy is comprised of field representatives from each Workforce Development Area (WDAs) and DVR senior leadership. The purpose of the Policy Academy is to address and develop policy, guidance pieces and background information on topics pertinent to the practice of vocational rehabilitation in Wisconsin. Members of the Policy Academy take the information from these meetings back to their respective Workforce Development Areas (WDA) to disseminate to staff. CAP views this committee as an opportunity to apprise, discuss and address systemic issues/concerns. <p><p>
B. Litigation
0
0
0
Not applicable <P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Department of Agriculture, Trade and Consumer Protection
No
Not applicable
B. Staff Employed
1 Client Assistance Program Director- Full time<p>1 Client Assistance Program Advocate- Full time equivalent This position was vacant from 10/1/17-7/8/18. <p><p>
Part VI. Case Examples
Case Examples
A 46 year old female with left leg amputation and paralysis below the waist had been working with DVR since 2016 to try and obtain a different job closer to her home. She was commuting 17 miles 1-way from her home to her part-time job. In mid-August there were some management and personnel changes at her place of employment. These changes resulted in the client being granted a flexible schedule and additional accommodations. Since she had been unsuccessful in obtaining a different job, she chose to remain with her current employer. She was driving a 2008 modified van which she had purchased in 2008 and DVR had modified at that time. Due to normal wear and tear on the vehicle, the ramp was no longer operational. Replacing the ramp was not recommended by the mobility specialist due to the age of the vehicle. The client requested that DVR purchase and modify a replacement van. When DVR denied the request for the vehicle purchase, she contacted CAP. CAP was able to work with the client to provide DVR with the justification to support her request. The client had tried to obtain a loan from several sources but had been turned down because she had to file bankruptcy due to her identity being stolen which resulted in several thousand dollars being charged to her credit cards. This was substantiated by a police report. DVR then approved the request to both purchase and modify the van which allowed the client to maintain her current job. <p><p>23 year old male with learning disabilities had just obtained employment as an engineer. In order to maintain his employment, he was required to take the Fundamentals of Engineering exam and have a passing score. Due to his learning disabilities, he requested that DVR pay for a review/refresher course prior to taking the exam. DVR informed the client that he would first need to ask his employer to pay for the exam. Since the client had not disclosed to his employer that he has a disability, he did not want to approach his employer with this request. He then contacted CAP. CAP was able to work with the client to provide DVR with written documentation from the employee handbook that the employer does not provide tuition reimbursement unless the employee has completed 6 months of continuous service as a full-time employee prior to starting the course. DVR then agreed to fund the refresher course. <p><p>53 year old male with incomplete quadriplegia secondary to an inoperable tumor on his spine at the C6-C7 level was able to maintain his job as a salaried salesman. His employer was able to accommodate his disability by allowing him to work at home. At the time he contacted CAP, his home had a curved stairwell with 2 individual straight chair lifts which had allowed him to safely access both levels of his home. Initially, he had been able to safely transfer from 1 lift to the other but due to a decline in his mobility, he was falling and even occasionally sleeping on the first floor level couch since he knew he did no
Certification
Approved
Deb Henderson-Guenther
Client Assistance Program-Director
2018-12-28
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