RSA-227 for FY-2018: Submission #1016

Nebraska
9/30/2018
General Information
Designated Agency Identification
Nebraska VR (Vocational Rehabilitation)
301 Centennial Mall South-6th Floor
Box 94987
Lincoln
NE
68509
http://vr.nebraska.gov
(877) 637-3422
(877) 637-3422
Operating Agency (if different from Designated Agency)
Nebraska VR (Vocational Rehabilitation)
301 Centennial Mall South-6th Floor
Box 94987
Lincoln
68509
Nebraska
lindy.foley@nebraska.gov
http://vr.nebraska.gov
(877) 637-3422
(877) 637-3422
Additional Information
Jerry Bryan
Jerry Bryan
(402) 417-3412
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
32
0
0
7
583
49
671
B. Training Activities
17
246
Nebraska VR offices across the state; CAP/Hotline process & purpose, VR's responsibility; VR Staff and new staff. <p><p>Nebraska Commission for the Blind and Visually Impaired (NCBVI); CAP/Hotline process & purpose, NCBVI's responsibility; NCBVI Staff and new staff. <p><p>NCBVI Center; CAP/Hotline process & purpose, Center Clients. <p><p>Omaha Tribe VR; CAP/Hotline process & purpose; Omaha Tribe VR staff. <p><p>Brain Injury Resource Facilitators; CAP/Hotline process & purpose; Brain Injury Facilitators <p><p>Nebraska Department of Corrections Work Release Center; CAP/Hotline process & purpose; Correctional staff/Inmates. <p><p>Veteran & Family Task Force; CAP/Hotline process & purpose; Members of Task Force. <p><p>
C. Agency Outreach
Every year CAP obtains a copy of the Nebraska VR and Nebraska Commission for the Blind and Visually Impaired's Outreach Plans. CAP takes this information and reaches out to these agencies, providing them information about the CAP/Hotline. Minority Outreach involved 65 letters mailed For unserved/underserved: Letters/Emails to over 100 agencies. CAP continues to work with the Traumatic Brain Injury Advisory Council, the Deaf and Hard of Hearing Committee and the State Independent Living Council. <P><p>
D. Information Disseminated To The Public By Your Agency
0
5
2
1500
1
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
4
23
27
0
4
B. Problem areas
0
16
16
1
2
1
1
0
C. Intervention Strategies for closed cases
1
14
4
1
1
0
21
D. Reasons for closing individuals' case files
11
2
6
0
0
2
0
0
0
0
0
0
<P><p>
E. Results achieved for individuals
4
3
1
0
1
8
2
0
0
0
<P><p>
Part III. Program Data
A. Age
0
1
8
15
3
27
B. Gender
10
17
27
C. Race/ethnicity of Individuals Served
2
1
1
1
0
22
0
0
D. Primary disabling condition of individuals served
2
0
1
0
1
2
0
0
2
0
1
0
3
0
0
0
0
0
1
1
4
0
0
3
3
0
0
0
0
1
0
0
1
1
27
E. Types of Individuals Served
6
2
17
1
1
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
2
CAP discovered the back portion of the General VR application needed to provide better explanation of the client&rsquo;s/applicant&rsquo;s rights. The application presented the information in a smaller print, making it difficult to read and provided limited information regarding who could help the client/applicant develop an IPE plan, how a client/applicant can expect to be treated by General VR staff and how to access records from General VR. General VR agreed to these changes and revised the back portion of the application titled Understanding Your Rights as an Applicant". By making these changes, the client/applicant can now clearly read their rights better due to larger print, understand who can help them create an IPE plan, how to access records from VR and a set of clear expectations as how they should be treated by General VR staff. <P><p>Previously, CAP had discovered General VR&rsquo;s Order of Selection notification letters did not contain the Client Assistance Program information and the full appeal process procedure. CAP felt this information needed to be included and suggested a revision letter to include the CAP and full appeal information. General VR made changes to this directive and revised the OOS notification letters. The client now has access to this information in case they disagree and want a formal review concerning eligibility or priority group decision. <P><p>CAP now has a video available to increase awareness of CAP and how to access its services. As a result of this video, CAP has seen a decrease in complaints in this area and has made the appeal process less cumbersome. <P><p>"
B. Litigation
0
0
0
Nebraska CAP reported no litigation activities were conducted during FFY 2018. <P><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Nebraska VR
No
There are no contracting agency
B. Staff Employed
Nebraska's CAP consists of one Program Director and one Program Specialist to assist the CAP Director. The CAP Director position is 100% of the year filled at 1.0 FTE. The Program Specialist position is 100% of the year filled at .75 FTE. <p><p>
Part VI. Case Examples
Case Examples
Initial complaint, client called indicating he was owed money for the vending machine program through the Nebraska Business Enterprise Program (NBE). Client reported he retired and has not received pay-out for merchandise and property. Client is complaining about the length of time it has taken to receive his money and is requesting help to re-establish communication. Outcome: Client stated recently he retired from Nebraska Business Enterprise Program and is currently waiting for payment of a coin machine, change in the vending machine along with stocked merchandise. Client reports it had been some time now and has not received payment owed to him. I was able to contact NBE Program Specialist, who indicated he completed working on an inventory list and submitted for payment. Staff also indicated this process usually takes approximately six weeks to complete, however he was able to complete it in a little over thirty days. Payment was made to the client, however; was not satisfied with the amount. Client requested NBE to re-calculate the figures again with additional information he was able to provide. Based off this new information, additional payments were made to the client to resolve his discrepancies with payments owed. Client is happy with this new total and feels he has resolved his concerns. Client has no further issues. All issues resolved in individual's favor. <p><p>Client called needing CAP to advocate for services with the League of Human Dignity. Client reports she is seeking paratransit transportation services and has not received a response in over a month. Client reports she was told she would be denied, however; this decision contradicts federal guidelines from the Department of Transportation policy. Outcome: Made contact with the Supervisor of the League of Human Dignity. I did inform her of the client&rsquo;s concerns at which time she indicated originally, the client was told she would be denied as this is a service they do not offer to the blind community. League of Human Dignity, reconsidered its previous decision and agreed to send the client for an evaluation at Madonna for paratransit transportation services. The Client was given temporary access to paratransit transportation services awaiting the evaluation for a 21-day period. The client did receive a favorable evaluation from Madonna and was approved by The League of Human Dignity to receive permanent paratransit transportation services status. Client reports her issue have been fully resolved and has no other concerns. All issues resolved in individual's favor.<p>
Certification
Approved
Lindy Foley
Nebraska VR Director
2018-11-19
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