RSA-227 for FY-2018: Submission #1007

Maryland
9/30/2018
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
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Baltimore
MD
21218
{Empty}
(800) 638-6243
{Empty}
Operating Agency (if different from Designated Agency)
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
{Empty}
Baltimore
21218
{Empty}
cap.dors@maryland.gov
{Empty}
(800) 638-6243
{Empty}
Additional Information
Thomas Laverty
Thomas Laverty
(410) 554-9363
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
497
84
0
0
232
40
853
B. Training Activities
5
80
CAP presented to the staff of Disabilities Rights Maryland. This presentation included information on the structure of the Maryland Client Assistance Program with in the Maryland State Division of Rehabilitation Services. CAP also discussed how referrals to the Client Assistance Program are processed and needed advocacy services are provided. The staff of Disabilities Rights Maryland had a number of questions regarding the changes in vocational services provided to individuals given the changes in the Rehabilitation Act. One area of concern centered around advocacy services provided to transitioning youth and individuals with Developmental Disabilities currently receiving services in community based programs. In addition, CAP staff presented numerous times to the new staff of the Maryland Division of Rehabilitation Services during their Quality Rehabilitation Training. During these trainings CAP outlined the legislation that established the Client Assistance Program. CAP also discussed the purpose and structure of the program and the need to work on the Clients behalf. The reporting by the Client Assistance Program to RSA was reviewed with the Division&rsquo;s staff to provide them with an understanding of the services provided by CAP. The CAP staff encouraged questions from the counseling staff of the Division and attempted to answer, sometimes using hypothetical situations involving client and their concerns, all of these questions. The Director of the Client Assistance Program presented the information from the CAP annual report to the members of the Maryland State Rehabilitation Council. This presentation included explanation of the information contained in the sections of the report. <P><p>
C. Agency Outreach
A Client Assistance Program staff member presented information on the Pre-Employment Transitioning services provided by the Division of Rehabilitation Services and the Client Assistance Program to 10 parents of individuals participating in the Boys Scouts of America who will be transitioning from Middle School to High School. CAP staff attended all Maryland State Independent Living Council meetings to provide outreach and information to Independent Living consumers, applicants and referral sources. This information included changes and proposed changed made to the policy and procedures of the Maryland Division of Rehabilitation Services. CAP staff also presented information on the services provided by the Maryland Division of Rehabilitation Services and the Client Assistance Program to the Work Readiness Program participants at the Workforce and Technology Center. This information included how these individuals can obtain information on informed choice, their rights and the appeal process through the Client Assistance Program. The focus of these outreach efforts is on individuals making a transition from training programs in schools and sheltered workshops to competitive integrated employment. The effects of these outreach efforts is unknown as the impact of the Division of Rehabilitation Services policies regarding order of selection and competitive integrated employment have not been determined. <P><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
4200
0
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
n/a <P><p>
Part II. Individual Case Services
A. Individuals served
25
29
54
0
4
B. Problem areas
0
18
15
4
5
11
0
0
C. Intervention Strategies for closed cases
0
0
43
4
3
0
50
D. Reasons for closing individuals' case files
37
3
7
0
0
0
0
0
3
0
0
0
n/a <P><p>
E. Results achieved for individuals
5
3
3
1
13
17
8
0
0
0
<P><p>
Part III. Program Data
A. Age
1
11
17
22
3
54
B. Gender
26
28
54
C. Race/ethnicity of Individuals Served
0
0
3
23
0
27
1
0
D. Primary disabling condition of individuals served
0
1
0
0
0
2
5
0
3
0
0
0
7
2
0
0
0
0
0
6
15
1
3
1
2
6
0
0
0
0
0
0
0
0
54
E. Types of Individuals Served
3
7
43
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
n/a <P><p>
B. Litigation
0
0
0
n/a <P><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation Services
No
n/a
B. Staff Employed
There were two (2) full-time permanent professional positions dedicated to the delivery of CAP services during FY 2018. Total Professional Person Years: 2.0 Clerical: 0, CAP received no clerical support during FY 2018. Total Professional and Clerical Person Years: 2.0 <P><p>
Part VI. Case Examples
Case Examples
The Client Assistance Program was contacted by a young female client of the Maryland Division of Rehabilitation Services and asked for help in resolving a problem she was having with the Division regarding funding for student housing. She explained to CAP that her functional limitations make it difficult if not impossible for her to be successful in her college courses if she is required to commute to school from home. The Client Assistance Program reviewed her case file with the Division and found that her medical diagnoses did result in severe functional limitations. CAP asked her to contact her treating Physician and ask for documentation outlining these limitations. The client obtained documentation from her Physician that stated &ldquo;it is medically necessary that she be provided accommodations that lessens exposures to triggers (on campus housing, handicap parking, electric bicycle).&rdquo; This medical information was provided to the Division of Rehabilitation. After receiving this information, the Division agreed to provide funding for this individual for on campus housing. <p><p>A client of the Maryland Division of Rehabilitation Services contacted the Client Assistance Program and asked for help in appealing the denial of funding from the Division to assist him with the cost of graduate training in Social Work. CAP reviewed his case file with the Division and learned that this individual was classified as an individual with a most significant disability and that his Individualized Plan for Employment had an approved vocational goal of Social Worker. This individual had stated to the Division that he wished to work with individuals that were dealing with substance abuse problems. CAP assisted this individual with submitting a formal appeals request to address the denial of funding for school. He was also referred to CAP&rsquo;s legal services provider. CAP and the Division agreed to mediation in an effort to avoid going to trial. Mediation resulted in an agreement that included the Division helping with funding the cost associated with the individual obtaining a graduate degree in Social Work. This agreement occurred after a review of the requirements of and the skills and education needed for an individual to find employment in the client&rsquo;s preferred area. <p><p>The Client Assistance Program was contacted by the mother of a client of the Maryland Division of Rehabilitation Services and asked for help in appealing the closure of her daughter&rsquo;s case file with the Division. She indicated the Division had closed her daughter&rsquo;s case without providing the services that had been outlined and agreed to on her Individualized Plan for Employment. The Client Assistance Program reviewed the Division&rsquo;s case file for this individual. The Individual had an employment goal of Food Preparation and Serving Related Workers on their Individualized Plan for Employment. This plan also included the Division provi
Certification
Approved
Thomas Laverty
Director
2018-12-10
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