RSA-227 for FY-2018: Submission #1003

Illinois
9/30/2018
General Information
Designated Agency Identification
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
IL
62794-9429
http://www.dhs.state.il.us
{Empty}
(888) 440-8994
Operating Agency (if different from Designated Agency)
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
62794
Illinois
{Empty}
http://www.dhs.state.il.us
{Empty}
(888) 440-8994
Additional Information
Kari Wright
Kari Wright
(217) 557-5233
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
232
14
0
0
395
275
916
B. Training Activities
18
270
<p>The Illinois Client Assistance Program presented at each of the Division of Rehabilitation Services&rsquo; New Employee Orientations. CAP has now been permanently added to the agenda of presenters for these Orientations. Those in attendance include new Vocational Rehabilitation Counselors, Rehabilitation Case Coordinators, Rehabilitation Services Supervisors, and Division Administrators. Information provided by CAP at these orientation sessions focus on the purpose of CAP and a description of the services provided. We also use this opportunity to reinforce to DRS staff that we are not an adversary but rather a partner in the process as we share a common goal of helping disabled individuals acquire the services they need to gain competitive integrated employment so that they can live as independently as possible. In addition to meeting and training new staff, we continue relationship building with veteran VR staff and office Administrators statewide via informative CAP information sessions.</p><p><p>The Illinois CAP Director presented to the following professional groups regarding the scope of CAP services: <b>Illinois Network of Centers for Independent Living Board</b>. This Board serves as the statewide association for Illinois&rsquo; 22 Centers for Independent Living; and the <b>Interagency Committee on Employees with Disabilities</b> (ICED). By statute, ICED promotes affirmative action efforts in state agencies to employ people with disabilities and to recommend, where appropriate, means of strengthening such programs.</p><p><p>CAP conducted training with the goal of educating attendees about CAP services, VR process, and self-advocacy. Attendees included adults, disabled high school aged students, their families and advocates. CAP also educated CIL personnel, community based organization personnel, and the Chief Examiner for Civil Service Commission for the City of Alton.</p><p>
C. Agency Outreach
<p>Illinois CAP seeks to identify events in areas populated by those that have been unserved and/or underserved, including minority and rural populations. During this reporting period CAP exhibited at several events held throughout the State. This allows us access to these targeted populations. The events were as follows: Springfield School District 186's Disability to Possibility event which targeted disabled youth and their families; Champaign County Mental Health Board&rsquo;s 2018 Disability Resource Expo; Will-Grundy 2018 Transition Conference; Mayor&rsquo;s Office for People with Disabilities Chicago Access Event; and the Decatur Special Needs Resource Fair. These events brought in a large number of attendees from a variety of backgrounds (age, disability, ethnic, etc.) from all over the State.</p><p><p>CAP worked with the Literacy Works Director of Community Literacy to coordinate a Partner Spotlight that highlighted VR resources available to their diverse community of disabled adult students, living in the Chicago area, that want to work. The attendees consisted of educators and tutors that wanted to know more about Vocational Rehabilitation services, how to refer their students, and how program concerns/complaints can be addressed. This event was also open to the public. In addition to assisting with coordinating this event, the CAP Director also participated as a Panel Representative to educate attendees in regard to the scope of CAP services.</p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
1099
7
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<p>The Illinois Client Assistance Program information is available on the Illinois Department of Human Services, Division of Rehabilitation Services webpage. This webpage explains our purpose, who can receive services, services offered, how they are provided, and contact information. The Description of CAP&rsquo;s scope of services and contact information is featured in three Disability Resource Guides published this year for Champaign County, Will-Grundy County, and Cook County (Chicago). The CAP program description and contact information is available on the State of Illinois Service Provider Identification &amp; Exploration Resource (SPIDER). SPIDER is a public-facing website and serves a key resource for human service provider staff, other state agencies, city and county human services personnel, non-profit service organizations, and a variety of behavioral health and insurance organizations. Our program and contact information is also available on the following websites: International Center for Disability Resources on the Internet (ICDRI), AbleData Tools and Technologies to Enhance Life, Great Lakes ADA Resource Guide, and the Sauk Valley Community College Community Services On-line Directory .</p><p>
Part II. Individual Case Services
A. Individuals served
4
43
47
0
7
B. Problem areas
9
27
22
10
0
2
1
2
C. Intervention Strategies for closed cases
13
15
12
7
0
0
47
D. Reasons for closing individuals' case files
21
2
5
4
1
7
0
0
7
0
0
0
<P><p>
E. Results achieved for individuals
26
1
0
1
3
8
1
1
0
2
<p>10. Other:</p><p><p>1. Issue related to WIOA regulations for Subminimum Wage/Customer Counseling and Employer Information - counseling session arranged.</p><p><p>2. Found employment at Goodwill</p><p>
Part III. Program Data
A. Age
0
12
11
21
3
47
B. Gender
22
25
47
C. Race/ethnicity of Individuals Served
4
0
0
14
0
27
0
2
D. Primary disabling condition of individuals served
2
0
0
0
1
2
4
1
8
2
1
1
1
0
0
0
0
0
1
4
8
0
0
0
1
6
1
0
0
3
0
0
0
0
47
E. Types of Individuals Served
26
0
20
1
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
2
<p>The Illinois CAP Director meets regularly with the Director of the Illinois VR programs. This has allowed for systemic issues to be discussed.</p><p><p>Illinois CAP is represented on the State Rehabilitation Council that provides recommendations to the Governor, Secretary of the Department of Human Services, Director of Division of Rehabilitation Services, and to the legislature on the needs and effectiveness of statewide vocational rehabilitation programs. The CAP Director will be taking on the role of Committee Chair for the SRC&rsquo;s State Plan Committee. This is an excellent opportunity for CAP to have greater involvement in the development of the State plan.</p><p><p>CAP provided input on the need for uniform application of the VR program by the DRS counselors. CAP gave input on the development of a procedural tool that was developed to provide a guideline to counselors (new and old) from a client&rsquo;s referral to closure of the client&rsquo;s case. I am happy to report that during this reporting period VR released this tool that had been long in the making. We look forward to observing and providing further input on whether this tool achieves the desired outcome of providing improved and consistent service to the customer.</p><p><p>Currently, CAP is represented on a newly formed SRC Sub-Committee that will focus on increasing the number of youth and youth services being provided by DRS. The outlook for the future is that most of the increase in customers will be coming from the school systems and young adults.</p><p><p>During this reporting period, CAP had the opportunity to address a systemic issue that impacted minor youth participating in the VR Secondary Transitional Experience Program (STEP) in a particular area of the State. A VR employee contacted CAP to make us aware that the IPEs completed in his office for STEP cases were being signed by minors without the signature of a parent or guardian as required in the Administrative Rules. Although he brought this to the attention of his Leadership, the employee did not feel that they were being responsive as it was conveyed to this employee that the parent/guardian signing the Consent for Services was enough. CAP intervened by reaching out to Leadership to ensure that this office was following the policy. As a result of CAP&rsquo;s intervention office staff were reminded, by Office Management through written correspondence, that while the consent and release give the parent&rsquo;s permission for DRS to interact with the minor student without the parent's presence and their approval for minor to be involved in the program, it does <u>not</u> allow the minor to sign any documents without the parent's signature. Staff were informed that they should not flag IPE's that contain only the student's signature rather than sending it home for the parents to sign. CAP has not received any further complaints regarding this matter.</p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Illinois Department of Human Services
No
The answer selected was NO" but the system is still requiring an entry be made."
B. Staff Employed
<p>All Illinois CAP positions are full-time. Positions are as follows:</p><p><p>4 Professional full-time 100% - 1 CAP Manager, 3 Advocates</p><p><p>1 Clerical full-time 100% - Office Assistant</p><p>
Part VI. Case Examples
Case Examples
<p>Case Example 1</p><p><p>Client contacted CAP requesting assistance with her appeal of DRS&rsquo; decision to close her case. Client reported receiving a notification letter but did not remember the reason for closure of her case. Client stated she wanted DRS to help her get back to work and assist her in obtaining a driver&rsquo;s license. However, her counselor had retired and the client had not communicated with any other DRS staff. To determine issues surrounding the client&rsquo;s case closure, CAP assisted the client in contacting the appropriate DRS office. We spoke with the Office Supervisor and determined that the client&rsquo;s case was closed because DRS did not hear back from the client after sending the notification letter in November regarding case closure. The letter provided the client 10-days to respond and when there was no response within the allotted time, the client&rsquo;s case was closed. The Client reported being in/out of the hospital during that timeframe and her case manager from the Youth Services had been responsible for following up on the client&rsquo;s personal obligations. CAP advocated for DRS to reopen the client&rsquo;s case or open a new case since the previous counselor had retired. DRS agreed to take a new referral and open a new case. CAP facilitated client&rsquo;s new referral with the VR Coordinator. The client expressed pleasure with this interaction and no longer required CAP&rsquo;s involvement.</p><p><p>Case Example 2</p><p><p>CAP was contacted by Human Resources (HR) personnel from a Public Library. The HR person reported that the client was employed by the Library and was receiving subminimum wages. However, the library recently became aware that the client must be provided with career counseling under current WIOA mandates in order for the Library to continue paying minimum wage. HR requested information on how to provide client with required counseling. CAP provided HR with information and referred to the appropriate DRS office for further assistance. However, after attempting to reach the contact person at the DRS office, HR contacted CAP once again reporting that the contact person would be out of the office for a prolonged period of time and without the career counseling requirement being fulfilled, the Library would have to remove the client from the payroll. HR requested CAP provide someone who could meet with the client as soon as possible. Due to CAP&rsquo;s intervention, arrangements were made to provide the client with career counseling 48-hours after CAP received call from HR personnel. CAP was able to resolve the client&rsquo;s issue providing information and assistance in locating appropriate resources to meet the client&rsquo;s needs, and in meeting the need of the employer on obtaining further information on meeting WIOA requirements for the future.</p><p><p>Case Example 3</p><p><p>Client&rsquo;s Parent/POA contacted CAP requesting assistant with obtaining VR services for client. Client&rsqu
Certification
Approved
Kari Wright
CAP Manager
2018-12-26
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