RSA-227 for FY-2017: Submission #983

Oklahoma
9/30/2017
General Information
Designated Agency Identification
Oklahoma Office of Disability Concerns
1111 N. Lee, suite 500
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Oklahoma City
OK
73103
http://www.ok.gov/odc
{Empty}
(800) 522-8224
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Operating Agency (if different from Designated Agency)
Oklahoma Office of Disability Concerns
1111 N. Lee, suite 500
{Empty}
Oklahoma City
73103
Oklahoma
William.Ginn@odc.ok.gov
http://www.ok.gov/odc
{Empty}
(800) 522-8224
{Empty}
Additional Information
William Ginn
William Ginn
(405) 522-6702
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
43
2
3
5
8
0
61
B. Training Activities
44
1265
10/20/16 Client Assistance Program training to 20 college students in Tulsa 11/15/16 Life skills training to 30 senior citizens 11/29/16 Disability awareness training to 50 individuals 12/19/16 Discussed CAP with 15 Visual Services employees in Tulsa 01/31/17 Disability awareness training to law enforcement (Enid) 02/23/17 Disability awareness training to law enforcement (Pauls Valley) 03/08/17 Trained on CAP to 17 new DRS employees 03/21/17 Disability awareness training to boy scouts 03/28/17 Disability awareness training to law enforcement (Muskogee) 03/30/17 Disability awareness training to law enforcement (Poteau) 04/04/17 Disability awareness training to law enforcement (Ardmore) 04/11/17 Disability awareness training to law enforcement (Stillwater) 04/13/17 Disability awareness training to state employees in Tulsa 04/20/17 Disability awareness training to law enforcement (Durant) 05/25/17 Service dog training to Librarians Association in Norman 06/09/17 Trained 15 new DRS employees on CAP <p><p><p><p>
C. Agency Outreach
11/30/16 Arranged for CAP brochure to be translated into Spanish and placed on the website for the Office of Disability Concerns 12/11/17 Met with DRS Director Noel Tyler to discuss trends with DRS clients who have contacted CAP 02/06/17 Attended a public meeting on new DRS policy and expressed CAP position 02/16/17 Distributed copies of the Disability Primer to Oklahoma state legislators as part of the Policy and Legislative Committee of the Oklahoma Rehabilitation Council (ORC) 04/10/17 Met with Executive Committee of the ORC 05/04/17 Distributed information and talked with transition-age youth at the annual Tech Now awards ceremony 05/18/17 Reported to the ORC on progress of the Policy and Legislative Committee 06/06/17 Met with representative of Dale Rogers Training Center which contracts transition services with DRS clients 07/13/17 Participated in planning for a job fair for the Federal Aviation Administration 07/21/17 Reported on the CAP program to the State Independent Living Council 07/26/17 Attended a meeting of the nine Tribal VR organizations in Oklahoma 08/18/17 Reported on progress of the P&L Committee to the ORC at quarterly meeting 09/12/17 Attended a policy meeting for DRS 09/27/17 Attended a meeting of the nine Tribal VR organizations in Oklahoma <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
1
1052
14
5
CAP has produced a booklet entitled Your Road to Employment" to inform people who are looking for a job in general and clients of the DRS program on things they can do to advance towards their employment goals. This booklet has been placed on the website of the Office of Disability Concerns where it can be easily reviewed or copied. CAP has also produced four brochures about transition youth and IEP's school-age children with intentions to attend college. One of the brochures was targeting parents of transition-age youth. The Client Assistance Program worked with our intern and two other employees to produce a video about the CAP program which was posted to YouTube and Facebook. The video identifies the CAP program and takes the viewer into a simulated CAP meeting where a client's employment needs are discussed with an individual acting the role of a DRS counselor. The purpose of this video is to inform the public about the CAP program by demonstrating client advocacy. CAP has also produced several editions of "A Tip of the Hat from CAP" which are articles on how to better utilize DRS services for clients. "A Tip of the Hat from CAP" is published on the website of the Office of Disability Concerns. <p><p>"
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
7
47
54
2
7
B. Problem areas
10
32
41
4
0
8
0
2
C. Intervention Strategies for closed cases
36
6
12
2
0
0
56
D. Reasons for closing individuals' case files
24
11
12
0
0
0
4
2
3
0
0
0
<P><p>
E. Results achieved for individuals
7
0
1
0
34
2
2
6
1
3
1. DRS closed client's case due to verbal abuse of VR counselor. Client was invited to re-apply, write a business plan, and provide marketing predictions for a thermography business. Client did not cooperate, so CAP case was closed as well. 2. Client's request could not be accommodated because DRS is on a wait-list basis for all eligibility levels. Client decided to relocate to Great Britain. Case closed 3. Client was unhappy with DRS services, unhappy with CAP services, unhappy with job coach. He did not get a job, and it's my opinion that he is the reason he did not get a job -- oppositional, poor job readiness. <p><p>
Part III. Program Data
A. Age
1
7
17
26
3
54
B. Gender
28
26
54
C. Race/ethnicity of Individuals Served
2
4
0
13
0
31
4
0
D. Primary disabling condition of individuals served
1
1
0
1
0
2
2
0
4
4
1
0
2
0
1
1
0
1
2
0
5
0
0
0
4
16
0
0
0
2
1
0
0
3
54
E. Types of Individuals Served
5
1
49
0
0
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
On January 11, 2017 I had the opportunity to meet with the Director of the Department of Rehabilitation Services in my office. I discussed with her that the number one CAP complaint that I receive is that the DRS counselor does not return phone calls and emails. I shared that the director of the agency where I work has an agency policy that staff will return phone calls within 48 hours. This makes for good customer service and satisfied clients. <p><p>
B. Litigation
0
0
0
I have not litigated a consumer case with DRS for this fiscal year. I have a policy to stay with a case and settle client concerns without litigation if possible. CAP in Oklahoma does contract with an attorney and has the ability to bring cases to a Fair Hearing. This fiscal year I have contacted our attorney on one case but eventually settled the case by going to higher administration in DRS. <p><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Oklahoma Office of Disability Concerns
No
n/a
B. Staff Employed
The Client Assistance Program in Oklahoma has one full-time, permanent employee. We also have a temporary state employee who has been working with CAP since January of this year. In June of this year we took on a non-paid intern who will leave our agency at the end of this year. <p><p>
Part VI. Case Examples
Case Examples
At the beginning of this fiscal year I began working a case which did not involve the Oklahoma Department of Rehabilitation Services (DRS) although my CAP client did have an open case with DRS. This client who was deaf had recently begun attending a four-year college in Oklahoma and had made a request for accommodations to the Disability Coordinator of the university. The school had offered interpreter services, but the client who had another disability in addition to deafness asked to be accommodated in another way. The client was asking for CART which gives them a written version of all spoken words in the class which the client claimed met both their disabilities. I had the opportunity to actually meet the client and the disability coordinator at the school to advocate in person. But much more importantly, I worked with the client through a series of emails on how to advocate for themselves. I felt this was very important because the client was going into Deaf Education and would need good self-advocacy skills throughout their career. This client did receive the accommodation they asked for and needed and had an opportunity to do some of their own self-advocacy with coaching from CAP. A little later in the fiscal year I had another client. This transition-age youth in the public schools was involved in a work/study arrangement in the school paid for by DRS. The client did not get paid for the entire time they worked because the school did not get their contract information into DRS in time. The school blamed DRS, and DRS blamed the school, but the client was left holding the bag. In the process of advocating for this client I contacted the DRS Field Coordinator and the person in DRS who is in charge of transition services. My client did receive full payment for the times and days she worked in the work/study program. I must also give credit to a diligent mother who helped to train her daughter in good self-advocacy. <p><p>
Certification
Approved
Oklahoma Office of Disability Concerns
Client Assistance Program Director
2017-12-08
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