RSA-227 for FY-2017: Submission #970

Wisconsin
9/30/2017
General Information
Designated Agency Identification
Wisconsin Client Assistance Program
2811 Agriculture Drive
PO Box 8911
Madison
WI
53708
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{Empty}
(800) 362-1290
{Empty}
Operating Agency (if different from Designated Agency)
Wisconsin Client Assistance Program
2811 Agriculture Drive
PO Box 8911
Madison
53708
Wisconsin
{Empty}
{Empty}
(800) 362-1290
{Empty}
Additional Information
Deb Henderson-Guenther
Deb Henderson-Guenther
(608) 224-5071
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
1333
2
4
4
43
6
1392
B. Training Activities
3
103
Topics: Information on the scope of services provided by CAP. Information on the types of calls CAP receives. What constitutes a CAP case. The history of the rehabilitation act. CAP's role in the VR process. <p><p>Purpose of training: new vocational rehabilitation staff orientation and reintroduction of CAP to a new VR director and staff.<p>Attendees: Wisconsin Vocational Rehabilitation Counselors, WDVR supervisors, WDVR directors and WDVR support staff. <<p>
C. Agency Outreach
Outreach has been limited due to program resources and the retirement of the CAP director in September. CAP maintains contact with both the public VR program and the Native American 121 projects. CAP staff continue to offer guidance, consultation and training on challenging cases. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
0
0
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
Not applicable. <p><p>
Part II. Individual Case Services
A. Individuals served
43
53
96
2
21
B. Problem areas
48
25
51
2
0
23
0
0
C. Intervention Strategies for closed cases
8
29
11
1
28
0
77
D. Reasons for closing individuals' case files
32
16
9
3
0
6
4
0
7
0
0
0
<P><p>
E. Results achieved for individuals
30
0
1
5
31
2
6
0
0
0
<P><p>
Part III. Program Data
A. Age
25
10
33
27
1
96
B. Gender
53
43
96
C. Race/ethnicity of Individuals Served
3
1
0
21
1
68
2
0
D. Primary disabling condition of individuals served
5
1
0
1
3
2
4
0
6
2
1
4
6
2
0
0
0
0
3
9
15
1
1
1
2
20
0
0
0
3
0
0
3
1
96
E. Types of Individuals Served
1
2
89
1
4
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
1. In April of 2016, Wisconsin DVR (WDVR) enacted an existing business policy. Prior to its' actual implementation, CAP met with WDVR management, the Deputy Secretary of the Department of Workforce Development and the Deputy Secretary of the Department Agriculture, Trade and Consumer Protection. These meetings did result in some changes to the initial policy but still incorporated significant barriers for farmers with disabilities to access services i.e. to receive any rehabilitation technology services. A public hearing was held, the state rehabilitation council and the rehabilitation services administration were all advised about CAP's concerns but nothing has impacted WDVR's decision to require all existing businesses including farmers with disabilities to be both profitable and demonstrate minimum wage or above for hours worked over the last 3 years. Meeting these requirements is being done by a review of the person's prior 3 years of taxes. <p><p>2. Funding for attendance at Think College Programs in Wisconsin continues to be an issue. WDVR has been working on a policy paper for this service for over a year. A draft policy was introduced but CAP provided input that the policy language continued to allow a wide variance whether or not WDVR would support a student's attendance at a The Think College program. The Think College Programs continue to encourage parents to approach WDVR for funding. Many of these programs are not financial aid eligible. When parents approach WDVR for funding, WDVR reviews the job goal and the curriculum and concludes that the majority of classes are independent living skills training, that the training includes a few vocational classes/experiences but that these experiences do not lead to a credential/degree related to the student's job goal. WDVR then concludes that they could provide an internship, temporary work experience, and/or on-the-job training in the local community at a lower cost. WDVR does not view the entire college experience as something they should support for students with Intellectual Disabilities. This issue could easily be resolved if RSA would allow the Think College Programs to be considered as Pre-ETS and allow DVR to count the costs of these programs in their 15% set aside. <p><p>
B. Litigation
0
0
0
Not applicable. <p><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Department of Agriculture, Trade and Consumer Protection
No
None
B. Staff Employed
Client Assistance Program Director<p>Client Assistance Program Complaint Investigator <p><p>
Part VI. Case Examples
Case Examples
1. A 70 year old male dairy farmer with multilevel scoliosis, multilevel degenerative disc disease, spondylosis and lumbar spine degeneration was advised by WDVR that the job tasks on the farm would exceed his physical abilities to safely perform the job duties even with accommodations. He was advised that WDVR would not provide him any rehabilitation technology services to maintain his farming operation. CAP requested an informal administrative review. This request also asked that WDVR authorize the Rural Rehabilitation Specialist (RRS) from the Easter Seals FARM Program to review the functional capacity evaluation, medical records and visit the client's farm to determine whether or not any assistive technology devices would allow the farmer to safely operate and maintain his dairy farm. An onsite farm visit by the RRS was conducted on 7/21/16. Several assistive technology devices (utility vehicle, bulk feed bin system with auger, skid steer, poly cart, cow mats, air ride suspension seat, drive through gates) were recommended. Following a 8/24/16 meeting with the consumer, the consumer's wife, the WDVR supervisor, the WDVR counselor, the RRS and CAP all of the assistive technology devices were approved, the IPE was amended and the services were provided. All issues resolved in the consumer's favor. 2. 46 year old male with right ankle arthroscopy, arthritis, and external rotation deformity of right ankle post ATV accident in 2000. Consumer owns and operates a construction company. Following a profitability assessment, WDVR concluded that the consumer's business was not profitable nor did he earn minimum wage or above for hours worked. Consumer was advised that WDVR could not provide any rehabilitation technology services that might allow him to maintain his business. CAP submitted an exception request pointing out the consumer's business sales had more than tripled from 2014 to 2015 showing that the business is viable. CAP also pointed out that the client shouldn't be penalized just because the tax code allows him several write-offs which lowers his net income. WDVR Workforce Development Area Director overrode the original denial, indicating that the consumer should not have been required to participate in a profitability assessment since the consumer was working with WDVR prior to the implementation of the April 1, 2016 Existing Business Policy. After a 2nd functional capacity evaluation was conducted and recommendations were made, WDVR agreed to provide the consumer a side entry skid steer and an aerial-man lift with articulating boom which would significantly eliminate the consumer's need to climb ladders, scaffoldings, planks, ramps, rooftops, etc. All issues were resolved in the consumer's favor. 3. 25 year old male with moderate to profound sensorineural hearing loss in both ears and scoliosis. Consumer is attending Gallaudet to become a clinical psychologist. The consumer reported that the WDVR training grant funds to the school wer
Certification
Approved
Deb Henderson-Guenther
Client Assistance Program-Director
2017-12-12
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