RSA-227 for FY-2017: Submission #962

South Carolina
9/30/2017
General Information
Designated Agency Identification
Department of Admin. Client Assistance Program
1205 Pendleton Street
{Empty}
Columbia
SC
29201
http://www.cap.sc.gov
{Empty}
(800) 868-0040
{Empty}
Operating Agency (if different from Designated Agency)
Department of Admin. Client Assistance Program
1205 Pendleton Street
{Empty}
Columbia
29201
{Empty}
brenda.hart@admin.sc.gov
http://www.cap.sc.gov
{Empty}
(800) 868-0040
{Empty}
Additional Information
Brenda Hart
Brenda Hart
(803) 734-0560
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
54
14
0
5
88
5
166
B. Training Activities
4
72
3 (a) The purpose of the trainings is to explain what the Client Assistance Program (CAP) is and its role in the rehabilitative process. It is stressed that CAP is fully federally funded and not a part of any of the state&rsquo;s rehabilitative agencies or entities. We inform those in attendance of CAP&rsquo;s mandate to reach out to the unserved and underserved population. Those in attendance are made aware of the law&rsquo;s requirement of the rehabilitation agencies to inform client applicants and clients of the existence of CAP and how to reach us. We stressed clients should be made aware of CAP and given a brochure at the time of application, anytime there is a reduction of services or a conflict regarding services and when the case is closed. CAP&rsquo;s role as a facilitator in the rehabilitative process is stressed. The most frequent complaints are reviewed and those in attendance are urged to use CAP to assist them with helping their clients. <p><p>3 (b) The purpose of these trainings is to help the staff at the South Carolina Vocational Rehabilitation Department (SCVRD) and the South Carolina Commission for the Blind staff (SCCB) understand they must make clients and client applicants aware of CAP per federal law to include how we can be reached. It is also an effort to foster a collaborative relationship between CAP and their organization in an effort to let them know CAP is not the enemy. <p><p>3 (c) The attendees at each of these training's are new and current counselors and staff receiving continuing education/training for their position. <p><p>
C. Agency Outreach
During the past year, CAP staff continued to take advantage of every opportunity to reach out to unserved and underserved South Carolinians in an effort to introduce them to CAP services, the Rehabilitation Act and the Americans with Disabilities Act. CAP actively pursues opportunities to partner with various groups and organizations, both public and private, throughout the state providing services to individuals in unserved and underserved populations in an effort to reach those with disabilities. The following is a list of boards; committees and groups CAP staff collaborates with. <p><p>CAP Director was a member of the following committees: 1.Attends all board meetings of the state Vocational Rehabilitation Department and the Commission for the Blind. 2.State Independent Living Council 3.Midlands Interagency Human Service Network <p><p>CAP Administrative Coordinator/Advocate is a member of the following committees and attended in CAP Director&rsquo;s absence: 1.Chair, Columbia Mayor&rsquo;s Committee on Employment of People with Disabilities 2.Assistive Technology Web Testers Project with the State Assistive Technology Program. 3.Chair, Talking Book Services Council, which provides library services to the blind and physically disabled. 4.Governor&rsquo;s Committee on Employment of People with Disabilities 5.Attends the planning meetings for Advocacy Day for Access and Independence <p><p>1. Since the departure of the CAP Director, the Administrative Coordinator continued business as usual in attending events, conferences, or speaking engagements whenever possible. 2. CAP continues to be known in the community as a strong advocate for the underserved populations and persons with disabilities, and is frequently approached to speak to various programs and consumer groups throughout the State. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
464
7
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
12
45
57
3
0
B. Problem areas
57
50
30
5
0
22
0
0
C. Intervention Strategies for closed cases
10
36
7
0
7
0
60
D. Reasons for closing individuals' case files
26
15
6
0
0
0
0
3
10
0
0
0
<P><p>
E. Results achieved for individuals
33
2
0
6
6
11
2
0
0
0
<P><p>
Part III. Program Data
A. Age
1
4
14
35
3
57
B. Gender
32
25
57
C. Race/ethnicity of Individuals Served
0
0
0
34
0
22
1
0
D. Primary disabling condition of individuals served
3
1
0
0
0
3
2
1
3
10
0
0
3
1
1
0
0
0
1
1
8
1
0
2
2
10
0
1
0
1
0
0
2
0
57
E. Types of Individuals Served
3
0
56
1
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
CAP has advocated for many tuition assistance cases this year. This is not unusual, however, CAP has noticed an unfortunate trend. It has come up several times that clients have not been made aware of VR&rsquo;s policy regarding the maximum amount that they will pay towards tuition after Financial aid has been utilized. The federal law allows VR to place a cap on amount that may be paid out after financial aid. This has caused clients to be misled to assume that VR will cover their entire tuition amount. After much discussion, the Administrative Coordinator suggested that those clients who are seeking tuition assistance be asked to sign a form stating that they were informed of the Vocational Rehabilitation Department&rsquo;s policy regarding tuition assistance. The VR Ombudsman agreed and thought this was a good idea. There was also starting discussions regarding increasing the minimum amount VR will pay as this amount has not increased over the past several years, whereas, tuition rates have. <p><p>This similar issue has arisen in regards to support for small business assistance. The same form will also be developed for use with explaining the maximum amount VR will pay in support of start-up costs for small business. <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Department of Administration
No
Department of Administration
B. Staff Employed
Denise Pensmith, Director, Full-Time, 100%, October 1, 2016-January 31, 2017 <p><p>Cindy Popenhagen, Administrative Coordinator/Advocate, Full-Time, 100% October 1, 2017-June 1, 2017 <p><p>
Part VI. Case Examples
Case Examples
<P><p>
Certification
Approved
Brenda Hart
Director of Administration
2017-10-09
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 16 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is required to obtain or retain a benefit (Section 13 of the Rehabilitation Act, as amended). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to U.S. Department of Education, Washington, D.C. 20202-4537 or email ICDocketMgr@ed.gov and reference the OMB Control Number 1820-0528. Note: Please do not return the completed form to this address.