RSA-227 for FY-2017: Submission #954

Montana
9/30/2017
General Information
Designated Agency Identification
Disability Rights Montana
1022 Chestnut Street
{Empty}
Helena
MT
59601
(800) 245-4743
(800) 245-4743
Operating Agency (if different from Designated Agency)
Disability Rights Montana
1022 Chestnut Street
{Empty}
Helena
59601
{Empty}
(800) 245-4743
(800) 245-4743
Additional Information
Bernadette Franks-Ongoy
Kathy Hampton
(406) 449-2344
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
8
0
0
0
2
10
20
B. Training Activities
7
267
<p>2-1-17 Family Outreach Presentation to their staff about P&amp;A and our programs. Presentation about all of the programs at Disability Rights Montana, explaining what each one did.</p><p><p>2-3-17 PLUK Special Education Training; a training was presented on IDEA and 504 to Parent&rsquo;s training center, parents, and providers.</p><p>
C. Agency Outreach
<p>19 - Legislative updates were sent to an average of 650 people. These updates included topics and bills being discussed and voted on at the Legislature during that week. At the end of the Legislative Session, a Wrap Up was provided to the recipients.</p><p><p>CAP brochures were sent out to 6,587 people who had been receiving services with VR, encouraging them to contact CAP if they were having difficulties with VR.</p><p>
D. Information Disseminated To The Public By Your Agency
1
0
0
2
5
3
<p>19 weekly - Legislative updates were sent to an average of 650 people. These updates included topics and bills being discussed and voted on at the Legislature during that week. At the end of the Legislative Session, a Wrap Up was provided to the recipients.</p><p><p>CAP brochures were sent out to 6,587 people who had been receiving services with VR, encouraging them to contact CAP if they were having difficulties with VR.</p><p><p>CAP Vocational Rehabilitation Process, red books given to all new VR clients and applicants throughout the state. Over 2000 disseminated.</p><p><p>Disability Rights Montana had 896,258 hits on our website.</p><p>
E. Information Disseminated About Your Agency By External Media Coverage
<p>Vocational Rehabilitation Services gives their clients information about the Client Assistance Program, their rights and how to contact the CAP Program.</p><p><p>Staff attorney was guest on HCTV talking about Special Education, procedures and transition services.</p><p>
Part II. Individual Case Services
A. Individuals served
29
37
66
3
21
B. Problem areas
1
16
38
2
0
2
0
9
C. Intervention Strategies for closed cases
26
0
10
7
3
0
48
D. Reasons for closing individuals' case files
19
7
5
2
0
12
2
1
0
0
0
0
<P><p>
E. Results achieved for individuals
1
1
1
0
0
12
4
2
1
23
<p>1- VR was appropriate for closing case, client failed her classes and wanted VR to pay for them again.</p><p><p>1- Client wanted VR to purchase him a car, he failed to stay in touch with CAP</p><p><p>4- Client wanted help in going from a lower Priority to a Priority 1 category. They failed to get the medical information needed to help their case.</p><p><p>1- Client did not participate in the VR program, just wanted a job. He passed away.</p><p><p>6- Client failed to stay in touch with CAP.</p><p><p>1- Client's husband accused a doctor that VR sent her to, of malpractice.</p><p><p>1- Explained Order of Selection to VR client.</p><p><p>3- Client failed to stay in touch with VR, then OOS came and they were put on a waiting list.</p><p><p>1- Client was being denied interpretive services, forced to quit job to work with CPS.</p><p><p>1- Client working with a Tribal VR who was not providing Pre-Ets services.</p><p><p>1- Worked with client and VR to provide promissed equipment so client could start his business.</p><p><p>1- Having trouble with VR in providing an interpreter.</p><p>
Part III. Program Data
A. Age
6
7
16
33
4
66
B. Gender
34
32
66
C. Race/ethnicity of Individuals Served
1
8
0
0
0
56
0
1
D. Primary disabling condition of individuals served
6
0
0
0
0
0
0
0
2
3
0
0
5
3
0
0
0
0
0
1
25
0
0
0
3
8
0
0
0
1
0
0
1
8
66
E. Types of Individuals Served
50
7
6
0
4
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
<p>The Vocational Rehabilitation Program in Montana has largely fallen apart. Due to extreme budget shortfalls and its failure to predict an increase in applications due to its outreach to schools, it was forced to close the last of its categories of eligibility in March of 2017. At the end of the fiscal year, the program had a deficit of $9 million.</p><p><p>As a result of this budget shortfall, the program received intense scrutiny by the Director of the Montana Department of Public Health and Human Services, which houses the VR program. For months, every plan amendment or expenditure over $500 had to be individually reviewed by the Director. In the midst of this new review, top level supervisors of the program were placed on administrative leave pending internal investigations.</p><p><p>As members of the VR council, we have insisted upon explanations of the cause of the deficit, as well as information about lapses in service that have occurred with our clients. Although when identified, these problems are fixed, we worry greatly about the large group of clients who have not contacted the CAP and thus have not had advocacy to ensure that they receive the services to which they are entitled. We also worry greatly about attrition on the waiting list for services as the time since the March 2017 closure of all categories stretches on. The Department still has provided no date by which they plan to open any of the categories of eligibility.</p><p>
B. Litigation
0
0
0
<p>NA</p><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Disability Rights Montana
No
NA
B. Staff Employed
<p><br><br><br><br><br><br><br><br></p><p><table dir=LTR" width="514" border="1" bordercolor="000000" cellspacing="1"><thead><tr><th width="26%" height="26" colspan="1">Provide a description of all CAP positions (duties and person-years)</th><th width="20%" height="26" colspan="1"></th><th width="28%" height="26" colspan="1"></th><th width="26%" height="26" colspan="1"></th></tr></thead><tbody><tr><td width="26%" height="26" colspan="1"></td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Type of Position</td><td width="20%" height="26" colspan="1">FTE</td><td width="28%" height="26" colspan="1">% of year filled</td><td width="26%" height="26" colspan="1">Person-years</td></tr><p><tr><td width="26%" height="26" colspan="1">Professional</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Full-time</td><td width="20%" height="26" colspan="1">0.93</td><td width="28%" height="26" colspan="1">100</td><td width="26%" height="26" colspan="1">7</td></tr><p><tr><td width="26%" height="26" colspan="1">Part-time</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Vacant</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Clerical</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Full-time</td><td width="20%" height="26" colspan="1">0.2</td><td width="28%" height="26" colspan="1">100</td><td width="26%" height="26" colspan="1">3</td></tr><p><tr><td width="26%" height="26" colspan="1">Part-time</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p><tr><td width="26%" height="26" colspan="1">Vacant</td><td width="20%" height="26" colspan="1"></td><td width="28%" height="26" colspan="1"></td><td width="26%" height="26" colspan="1"></td></tr><p></tr><p></tbody></table><p>"
Part VI. Case Examples
Case Examples
<p>A Native American client of VR with an open case was required to complete court-mandated Drug Court, to address his alcohol addiction. While he was completing that treament, his case was closed by VR, which claimed that he had failed to move forward. He contacted CAP, which represented him in an administrative review. We argued that his focus on his court mandated treatment was integral to his ultimate success for his work goal. VR reversed its decision and re-opened his case. He is now enrolled in college and doing well in school, His work goal is to get his Master's degree in addiction counseling.</p><p><p>Montana VR is in an Order of Selection in all 3 Priorities. When OOS was implemented it caught a lot of VR recipients off guard and they challenged their case closures. CAP requested many case files to determine whether VR had met their internal timelines for services and had put these clients on waiting lists for services. We found three cases where VR was mistaken and the client should have been found eligible given their timelines.</p><p><p>We also assisted another young man who was enrolled in college with excellent grades. Over the summer, VR alleged that he had failed to stay in contact with VR. When it came time to pay his fall tuition, his VR counselor closed his case. CAP took his appeal and argued successfully that as the client had clearly demonstrated that he would be successful in his goal because of his good grades, it was very likely that he would eventually meet his work goal. The lack of contact was not ideal, but he had complied with every other aspect of his plan. VR re-opened his case and he is scheduled to graduate this Spring.</p><p>
Certification
Approved
Disability Rights Montana
Bernadette Franks-Ongoy, Executive Director
2017-10-23
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

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