RSA-227 for FY-2017: Submission #950

Michigan
9/30/2017
General Information
Designated Agency Identification
Michigan Protection & Advocacy Service Inc.
4095 Legacy Parkway
Suite 500
Lansing
MI
48911
http://www.mpas.org
(800) 288-5923
(800) 288-5923
Operating Agency (if different from Designated Agency)
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Additional Information
Brian Sabourin
Brian Sabourin
(517) 487-1755
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Part I. Non-case Services
A. Information and Referral Services (I&R)
86
2
0
4
7
55
154
B. Training Activities
12
226
During FY 17 the Employment Team conducted 12 trainings to 226 administrators and staff of the Michigan VR agencies and Centers for Independent Living organizations. The purpose of these trainings was to provide the participants information about MPAS services and activities, including CAP. The 12 presentations took place at: <p><p>Disability Network, Traverse City Disability Network, Southwest Michigan Disability Network Wayne County Disability Network, Kent County Disability Network, Muskegon Bureau of Services for Blind Persons, Combined District meeting Bureau of Services for Blind Persons, Grand Rapids office Michigan Rehabilitation Services, Mid-Michigan District Michigan Rehabilitation Services, Oakland District Michigan Rehabilitation Services, Marquette District Michigan Rehabilitation Services Macomb District Michigan Rehabilitation Services, West Central District <p><p>
C. Agency Outreach
In conjunction with other funders, MPAS staff members also conducted nine outreach presentations that included information about the CAP program. The 815 attendees who attended these presentations included adults and children living in poverty - including adults, children, veterans, and members of Native American communities. <p><p>MPAS staff conducted an outreach presentation at the MSU College of Law Recruitment Fair. The event served to recruit interns and find possible assistance to help the MPAS legal team, as well as provide information about MPAS/CAP, disability rights, and the mission. There were 29 Law School students in attendance. MPAS staff provided outreach information to two Drop in Centers in Wayne County. The objective of the outreach was to provide information about MPAS services and with talk to individuals who wish to gain integrated and competitive employment. 30 people were in attendance. <p><p>MPAS Social Media Report FY17<p>FacebookFY17<p>Likes1,872237 new &ldquo;likes&rdquo; since FY16<p>MPAS Website Report FY17 (All agency website, includes CAP program information.)<p>Users26,477<p>New Users72.23%<p>Returning Users10,158<p>Sessions36,635<p>Pageviews91,498<p>
D. Information Disseminated To The Public By Your Agency
0
0
0
9240
0
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
Media Activities: <p><p>October 10, 2016, Lansing State Journal &ldquo;Sweatshops' or a needed choice? Michigan debates the future of jobs for workers with disabilities.&rdquo; <p><p>http://www.lansingstatejournal.com/story/opinion/columnists/judy-putnam/2016/10/07/sweatshops-needed-choice-michigan-debates-future-jobs-workers-disabilities/91315440/ <p><p>
Part II. Individual Case Services
A. Individuals served
35
61
96
6
25
B. Problem areas
0
59
32
5
0
5
0
1
C. Intervention Strategies for closed cases
14
43
17
1
1
1
77
D. Reasons for closing individuals' case files
43
7
9
2
0
9
0
0
7
0
0
0
<P><p>
E. Results achieved for individuals
25
0
0
1
15
28
7
1
0
0
<P><p>
Part III. Program Data
A. Age
3
12
22
55
4
96
B. Gender
52
44
96
C. Race/ethnicity of Individuals Served
4
2
1
40
0
44
1
8
D. Primary disabling condition of individuals served
2
1
1
0
1
0
4
0
7
2
0
5
7
2
0
1
2
0
0
3
27
1
1
4
4
13
1
0
0
6
0
0
1
0
96
E. Types of Individuals Served
13
0
80
0
3
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
3
MPAS continues to participate on the Michigan Council for Rehabilitation Services (MCRS). MCRS advises both the Bureau of Services for Blind Persons (BSBP) and Michigan Rehabilitation Services (MRS) in development of the state plan and completion of the federally required needs assessment. MCRS also assists with customer satisfaction surveys, training on employment opportunities, and completion of the required annual report on the status of VR services in Michigan. Being involved with MCRS and other committees and workgroups, MPAS helps provide advice and express the concerns of people with disabilities, including beneficiaries of Social Security. With MPAS assistance, the MCRS developed and provided recommendations to the Governor on a proposed framework and effective implementation of Michigan&rsquo;s Employment First mandate. MPAS also actively participates on the MRS Policy Cadre. The Cadre is designed to have MRS staff and its partners provide input to the state agencies concerning policy and procedures impacting individuals that are involved in the vocational rehabilitation service systems. In FY 2017, the Cadre reviewed and developed policies on a new application process, interpreter services, and hearing aids. In FY 18 the Cadre will continue to review policies regarding pre-employment transition services and supported employment. MPAS has also established a regular bi-annual meeting with the MRS Director. MPAS continues to gather and provide data to MRS on district office issues of concerns, such as IPE implementation, and communication problems between the client and counselor. MPAS also drew upon this information to provide comments to RSA during its program review. <p><p>
B. Litigation
0
0
0
n/a <p><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Michigan Protection & Advocacy Service, Inc.
No
n/a
B. Staff Employed
In 2017 CAP had a total of 4.0 FTE's broken down as follows: Admin/IS/HR/Finance (15% 0.60) Support Staff (17% 0.65) Advocate (49% 2.00) Attorney (3% 0.10) Director (16% 0.65) Executive (de minimis) <p><p><p><p>
Part VI. Case Examples
Case Examples
Client had contacted CAP to investigate why Michigan Rehabilitation Services (MRS) was delaying the provision of needed vehicle modifications. The client's current vehicle was over 16 years old and replacement parts were no longer available. During our investigation, the CAP Advocate discovered that the counselor had sent the modification request to the MRS Lansing Administration offices several times, but the Lansing office repeatedly sent the request back to the counselor asking for additional information. With the CAP Advocate&rsquo;s intervention, all information was provided to the Lansing office, the modification request was approved and the client received the appropriate vehicle modifications. <p><p>Client had contacted CAP to investigate communication issues she was having with her MRS counselor. Client reported that she had requested a copy of her Individualized Plan for Employment (IPE) and had not received a copy. She also reported that her counselor was not providing bus passes in a timely manner and she had not received funds for professional clothing. During our investigation, the CAP Advocate spoke with the client&rsquo;s MRS counselor who stated that the client&rsquo;s bus pass had been sent in the mail. Due to it being the end of the fiscal year for MRS, there were no funds available for professional clothing. She also stated that once the new fiscal year started and the funds were made available to their office, they would be made available to the client to purchase clothing for work. CAP Director contacted MRS Administration regarding information given to the client about unavailable funds. CAP Director was told by MRS Administration that this information was incorrect and funds were available. MRS Counselor was informed by MRS Administration that funds were available and client should be given funds to purchase the needed professional clothing. Client received funds to purchase clothing. <p><p>Two clients contacted CAP after learning MRS determined it would not issue payment for their last semesters of college. MPAS attorney advised both clients to file an administrative appeal. MPAS investigated further, attempting to negotiate with the Attorney General's (AG) office, and represented the clients in their pre-hearing conference calls with the Administrative Law Judge (ALJ). It wasn't until the ALJ implied she would rule in both clients favor against the motion for dismissal, that the AG's office was willing to have a discussion on the substantive issues. MPAS facilitated a settlement with MRS, by which MRS assisted in providing financial support for both client&rsquo;s last semesters.<p>Client contacted CAP to investigate why he was experiencing a delay in receiving services from Michigan Rehabilitation Service (MRS). Client had requested that MRS assist him with opening his own welding shop. In November of 2015, the Detroit Fort Street MRS office moved and the client had lost contact with his counselor for four
Certification
Approved
Elmer L. Cerano
Executive Director
2017-12-12
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