RSA-227 for FY-2017: Submission #949

Maine
9/30/2017
General Information
Designated Agency Identification
Bureau of Rehabilitation Services
150 State House Station
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Augusta
ME
04330
http://www.maine.gov
(888) 755-0023
(888) 755-0023
Operating Agency (if different from Designated Agency)
Bureau of Rehabilitation Services
150 State House Station
{Empty}
Augusta
04330
{Empty}
http://www.maine.gov
(888) 755-0023
(888) 755-0023
Additional Information
Kathy Despres
Kathy Despres
(207) 377-7055
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
141
9
0
0
38
141
329
B. Training Activities
11
79
Our presentations centered around what VR /IL can do for a client. Our goal is for the people to walk away with a better understanding of how VR can help them and how the CAP can help them with the bumps they encounter with VR. <p><p>This year we specifically targeted case managers of people with intellectual disabilities. We&rsquo;d been hearing complaints that the ID population in Maine was not maximizing the services that VR could offer. We also talked with Community Rehabilitation Providers, job coaches and students studying rehabilitation. We really enjoyed getting together with the other CAPs in New England to share how/what we do in Maine. <p><p><p><p>
C. Agency Outreach
This year we specifically targeting case managers of people with intellectual disabilities and for people who are deaf and heard of hearing. We did many CAP Dog and Pony" shows for case managers serving these various populations. <p><p>"
D. Information Disseminated To The Public By Your Agency
0
0
0
84
2
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
DVR and DBVI are very good about getting the CAP information in to the hands of the clients they serve. Our information goes out with every application, IPE and closure letter. The CAP contact information is in every Career Center and we get frequent calls from clients that have been refereed by their VRC. <p><p>
Part II. Individual Case Services
A. Individuals served
32
77
109
4
38
B. Problem areas
109
78
59
10
1
48
1
2
C. Intervention Strategies for closed cases
25
18
26
2
0
0
71
D. Reasons for closing individuals' case files
47
4
11
0
0
1
0
0
8
0
0
0
<P><p>
E. Results achieved for individuals
26
3
3
0
23
5
9
2
0
0
<P><p>
Part III. Program Data
A. Age
4
11
30
58
6
109
B. Gender
45
64
109
C. Race/ethnicity of Individuals Served
2
0
1
4
0
100
1
1
D. Primary disabling condition of individuals served
9
2
0
1
1
9
6
0
1
3
0
3
1
1
0
1
0
0
3
7
35
1
2
3
3
4
0
0
0
6
0
0
0
7
109
E. Types of Individuals Served
12
1
95
1
5
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
5
The Maine CAP has worked on a &ldquo;potentially eligible&rdquo; procedural directive, referral and how they come into DBVI, how to provide better customer service for the consumers of VR and how data is passed from VR to the SRC&rsquo;s. We has also worked on the issue of CRP&rsquo;s in Maine who are not taking clients, closing there door and areas with no CRP&rsquo;s at all. <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-all other private agencies
C.A.R.E.S. Inc.
Yes
Bureau of Rehabiliation Services
B. Staff Employed
The CAP-Maine employs 2.2 FTE 1. Program Director 1.0 FTE 2. Advocate 1.0 FTE 3. Executive Director .2 FTE <p><p>We have had no vacancies within the last year in any of our positions. <p><p>
Part VI. Case Examples
Case Examples
Sam and his Case Manager contacted the CAP after waiting over three months for a referral from his VR Counselor to a Community Rehabilitation Provider for job development services. CAP staff reviewed the VR file and determined that the VRC had agreed to refer Sam in late September, as evidenced by case notes and the signed Individual Plan for Employment. When Sam did not hear from the CRP, he and his Case Manager made multiple attempts to connect with the VRC but were unsuccessful. When Sam and his VRC spoke in December, the VRC agreed that the referral would be completed that day. Unfortunately, the referral did not get completed. At this point, the VRC was unavailable for several weeks due to a medical leave. CAP staff discussed the issue with the Case Work Supervisor, who agreed to complete the referral, so Sam could begin job development. The Case Work Supervisor completed the referral immediately and agreed to monitor the case as Sam lost faith in his Counselors ability to follow through with the services he required. Eventually, the case was transferred to another Counselor.<p>Crowley contacted the CAP after learning services with his Community Rehabilitation Provider were in jeopardy due to a dispute with Vocational Rehabilitation over payment to the CRP. The CRP indicated to him that if he and VR could not resolve the payment issue than he would be unable to continue providing services to Crowley. After review of the case, it was determined that VR would move forward with corrected payment to the CRP. Job development services were not interrupted and Crowley and the CRP continued their search for successful employment.<p>Dean lives rurally and was assigned a VRC that did primarily a transition caseload because of the travel convenience of the agency. Dean wanted to start a small business, the VRC being unfamiliar with the small business protocols sent Dean's case down a wrong path which was not discovered until the VRC retired. With the CAP&rsquo;s intervention we were able to help get Dean&rsquo;s case back on track while also looking at the Small Business Plan protocol, how the PCard in the State is used, along with the how the many transfers of a case within VR can take a toll on the consumer. <p><p>Castiel is a person with an acquired brain injury whose case had stalled because according to his mother and guardian VR &ldquo;had no idea what to do with him&rdquo;, there was discussion of closing his case with DVR. The case was indeed stalled, there was discussion of the case being closed but there were also communication problems and a lack of understanding about long term supports. The CAP became involved and reestablished effective communication between the client and DVR. When all the parties were talking we were able to develop an IPE and work on getting the much needed LTS in place for the client. <p><p>
Certification
Approved
Kathy Despres
Program Director
2017-12-13
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