RSA-227 for FY-2017: Submission #948

Maryland
9/30/2017
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
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Baltimore
MD
21218
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(800) 638-6243
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Operating Agency (if different from Designated Agency)
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
{Empty}
Baltimore
21218
{Empty}
cap.dors@maryland.gov
{Empty}
(800) 638-6243
{Empty}
Additional Information
Thomas Laverty
Thomas Laverty
(410) 554-9363
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Part I. Non-case Services
A. Information and Referral Services (I&R)
414
28
0
2
201
29
674
B. Training Activities
3
36
The Maryland Client Assistance Program participated in the Division of Rehabilitation Services&rsquo; Quality Rehabilitation Training on three occasions. Information presented to the new Rehabilitation Specialist for the Division during this training included the structure and purpose of the Client Assistance Program as well as the statistics associated with the end of year reporting by CAP. In addition the staff of the Client Assistance Program attempted to answer all of the new counselor&rsquo;s questions regarding the Client Assistance Program. The new counselors and the CAP staff worked through several hypothetical situations involving clients and the concerns they raised about services through the Division that helped the new counselors develop a better understanding of how the Client Assistance Program works. <p><p>CAP attended the one Public meeting conducted by the Division of Rehabilitation Services to inform and gather public input into the Per-Employment Transitioning Services now being provided by the Maryland Division of Rehabilitation Services. CAP attended nine meetings of the Statewide Independent Living Council, and the Independent Living Partners as a member of the Council and to assist in the development and improvement of the SILC, and periodically discussed CAP information and provided advocacy related input. <p><p>The Director of the Maryland Client Assistance Program presented information to the Maryland State Rehabilitation Council (MSRC) regarding the CAP FY 2016 Annual Report, as well as systemic advocacy issues identified. This presentation addressed approximately 25 individuals/council members and meeting attendees. <p><p>
C. Agency Outreach
Describe the agency's outreach efforts to previously un-served or underserved individuals including minority communities. CAP attended all scheduled MSILC meetings to provide outreach to IL consumers, applicants, and referral sources. CAP participated in the all DORS Public Meetings for purposes of outreach to attendees. CAP presented information about the Division of Rehabilitation Services and the Client Assistance Program to 12 individuals attending the Work Readiness Program at the Division&rsquo;s Workforce and Technology Center. Additionally CAP presented this same information to 50 individuals at National Rehabilitation Hospital in the District of Columbia. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
5000
0
0
Other (specify below) The CAP Director has an active role on the Maryland State Rehabilitation Council (MSRC). As a Council member the CAP Director serves on one subcommittee, the Policy and Planning subcommittee. The CAP Director is the Committee Chair of the MSRC Policy and Planning committee. The CAP Director and CAP Advocate serves on the Maryland Division of Rehabilitation Services Policy Review Committee. This committee reviews and develops policy and procedures for the Division based on Federal and State regulations and policy guidance. This participation in the Policy Review Committee facilitates CAP input into the policy development process and allows CAP to endeavors to represent the individuals seeking rehabilitation services through the Maryland Division of Rehabilitation Services. A Client Assistance Program advocate is a member of the Division&rsquo;s Quality Assurance Review Committee. The reviews completed by this committee are intended to serve the following five functions, evaluate measurable and achievable standards, monitor policy compliance and ensure statewide consistency with statutory requirements of federal and state policy, ensure consumers receive information necessary to make an informed choice regarding an employment goal and services required to reach their goal, identify statewide, regional , district, and individual training needs and policy issues, and identify exemplary rehabilitation practices and outcomes. In addition a CAP advocate is a member of the Division of Rehabilitation Services Cultural Diversity Committee. This committee is intended to increase the cultural awareness of the staff of the Division of Rehabilitation Services. <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <p><p>
Part II. Individual Case Services
A. Individuals served
18
98
116
1
26
B. Problem areas
0
46
25
16
8
21
1
16
C. Intervention Strategies for closed cases
9
6
70
4
1
1
91
D. Reasons for closing individuals' case files
64
5
10
0
0
6
0
1
5
0
0
0
<P><p>
E. Results achieved for individuals
13
6
0
5
17
34
14
2
0
0
<P><p>
Part III. Program Data
A. Age
7
25
17
63
4
116
B. Gender
67
49
116
C. Race/ethnicity of Individuals Served
4
1
1
56
0
49
1
4
D. Primary disabling condition of individuals served
1
4
0
2
1
3
9
0
2
1
0
1
8
2
0
2
0
1
2
9
39
1
1
2
2
18
1
0
0
4
0
0
0
0
116
E. Types of Individuals Served
14
15
85
1
1
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation Services
No
N/A
B. Staff Employed
Provide a description of all CAP positions (see instructions) Person-Years Professional: There were two (2) full-time permanent professional positions dedicated to the delivery of CAP services during FY 2016. Total Professional Person Years: 2.0 <p><p>Clerical: 0, CAP received no clerical support during FY 2016. <p><p>Total Professional and Clerical Person Years: 2.0 <p><p>
Part VI. Case Examples
Case Examples
The Client Assistance Program was contacted by a 65 year old female and asked for help in requesting that the Division of Rehabilitation Services keep her case record open and provide the services she needed to find suitable employment. She explained that she has been working as a masseuse at a local casino which required her to stand on her feet and complete massages that were causing her a great deal of physical discomfort. She would like the Division to help her obtain the training and skills needed to perform more medically based lymphatic drainage massages. She indicated in order to obtain this training she would need help updating her computer equipment as well as funding to help pay for the course work she could not obtain through the local community college. CAP contacted the Division of Rehabilitation Services regarding the individuals concerns and an appointment was scheduled with the Division staff and the client to discuss her concerns regarding her case closure and her needs for additional services from the Division. The results of this meeting included an agreement with the Division of Rehabilitation Services to keep this individual&rsquo;s case open and to amend her Individualized Plan for Employment and provide the necessary services needed for her to obtain her stated vocational goal. <p><p>The Client Assistance Program was contacted by a 33 year old female who asked for help in developing better communication with the Division of Rehabilitation and her counselor. She indicated that she was having a difficult time in explaining her desire to find employment where her limited English language skills would not be an impediment. CAP met with this individual and discussed her concerns and her needs and what information she wished to communicate to her counselor. She explained that given her hearing disability and her learning disability she did not believe that she would be able to learn English adequately enough to find employment in an English only speaking environment. We discussed the possibility of obtaining employment in a business where Spanish was the primary language used. We also discussed what positions might be available within these businesses and how she could use her transferrable skills in these positions. CAP contacted the individual&rsquo;s vocational counselor regarding the information that had been developed during this meeting. The client and her vocational counselor met to review this information and to develop a placement plan taking into consideration the client&rsquo;s limited English skills. <p><p>A 64 year old male contacted the Client Assistance Program and asked for help in requesting that the Division of Rehabilitation Services keep her case record open and obtain the diagnostic information needed to make an eligibility decision. In a review of his case record with the Division of Rehabilitation Services the Client Assistance Program found that this individual&rsquo;s case r
Certification
Approved
Thomas Laverty
Director
2017-11-20
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