RSA-227 for FY-2017: Submission #947

Louisiana
9/30/2017
General Information
Designated Agency Identification
Advocacy Center
8325 Oak Street
{Empty}
New Orleans
LA
70118-2043
http://www.advocacyla.org
{Empty}
(800) 960-7705
{Empty}
Operating Agency (if different from Designated Agency)
Advocacy Center
8325 Oak Street
{Empty}
New Orleans
70118
Louisiana
http://www.advocacyla.org
{Empty}
(800) 960-7705
{Empty}
Additional Information
David Gallegos
David Gallegos
(504) 522-2337
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
19
0
0
0
5
9
33
B. Training Activities
9
585
10/13/2016 50 attendees a) Topics Covered: CAP Overview b) Group: Job Seekers) Purpose of Training: To increase referrals d) Attendee Composition: Disability & Agency Provider <p><p>10/24/16 40 attendees <p><p>a) Topics Covered: CAP OVERVIEW & REFERRALS b) Purpose of Training: To increase Knowledge of Program c) Attendee Composition: Professionals d) Group: People First <p><p>10/27/2016 60 attendees <p><p>a) Topics Covered: Transition Advocacy b) Purpose of Training: To increase knowledge of training c) Description of Attendees: Teachers, Students, Parents 11/9/2016 d) Group Orleans Parish High School <p><p>11/15/16 135 attendees <p><p>a) Topics Covered: Advocacy Center Employment Programs b) Purpose of Training: Employment Discrimination c) Description of attendees: Professionals d) Group Louisiana APSE <p><p>1/24/2017 40 attendees <p><p>a) Topics Covered: CAP overview b) Group Cadence of Acadiana c) Description of attendees: Professionals d) Purpose Accessing CAP Services <p><p>07/14/2017 100 attendees a) Topics Covered: CAP Services and Making Referrals b) Purpose of Training: Accessing CAP Services c) Description of Attendees: Professionals, Family Members, People with Disabilities d) Group: National Disability Institute Conference in New Orleans <p><p>7/27/2017 60 attendees a) Purpose Accessing CAP Services b) Topics Covered: Role of CAP Advocates c) Group: Louisiana Rehabilitation Services d) Description of Attendees: Professionals <p><p>9/14/17 100 attendees a)Topics Covered: CAP Services b)Purpose of Training: Accessing CAP Services c)Description of Attendees: People with Blindness and Professionals d)Group: Louisiana Commission for the Blind <p><p><p><p><p><p><p><p>
C. Agency Outreach
The Advocacy Center of Louisiana (AC) places great value on diversity, and works to promote equality throughout the state. AC serves Louisianans living with disabilities, including those with language barriers in underserved and un-served communities. AC employs one bilingual Spanish speaking staff member and has a dedicated voicemail system for callers who speak Spanish. The AC reaches out to underserved and minority groups to promote civic engagement, leadership development, Social Security benefits counseling, economic asset building, and rights issues. The Advocacy Center is also a member of the National Institute of Community Inclusion&rsquo;s (ICI) &ldquo;Financial Inclusion&rdquo; initiative. The goal of this initiative is to increase engagement of working-age adults with disabilities with mainstream financial products and services. Outreach is accomplished through participation or membership in the following committees: Governor&rsquo;s Office of Disability Affairs, Employment First Initiative, ICI Financial Inclusion initiative, Latino Forum, Language Access Coalition, Louisiana Rehabilitation Council, Houma Nation Vocational Rehabilitation Services, National Disability Rights Advocacy Committee, Louisiana Rehabilitation Services, and Louisiana Association for Persons Seeking Employment First. The AC reaches out to people with disabilities across the state in a variety of ways: via its website, email, social media, via telephone, and in person at events across the state. AC recognizes the importance of connecting with underserved people with disabilities, and goes to great lengths to offer options for engaging with the agency, allowing them to choose the option that is the most comfortable and accessible for them <p><p>
D. Information Disseminated To The Public By Your Agency
0
13
0
515
3
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
CAP did not have information disseminated by an external source. <p><p>
Part II. Individual Case Services
A. Individuals served
38
43
81
81
3
B. Problem areas
42
26
41
8
1
5
0
2
C. Intervention Strategies for closed cases
0
3
18
2
19
0
42
D. Reasons for closing individuals' case files
26
4
1
3
0
1
2
2
3
0
0
0
<P><p>
E. Results achieved for individuals
11
1
2
2
4
5
2
3
12
0
<P><p>
Part III. Program Data
A. Age
1
11
19
49
1
81
B. Gender
35
46
81
C. Race/ethnicity of Individuals Served
0
1
1
34
0
43
2
0
D. Primary disabling condition of individuals served
2
5
1
0
0
1
3
1
4
7
0
0
0
1
0
1
3
0
4
9
15
2
0
7
4
7
1
0
0
1
0
1
1
0
81
E. Types of Individuals Served
32
2
40
1
2
2
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
2
Systems change is addressed through various means of advocacy. This year, CAP&rsquo;s impact on non-litigation systems change resulted in increased employment opportunities for individuals seeking to become competitively employed. As required in the program&rsquo;s terms and agreement, CAP was successful in addressing vocational rehabilitation services complaints at the earliest phase of dispute resolution. As needed, advocacy is provided at the highest level within the VR&rsquo;s due process. This includes representing clients during Administrative Reviews and Fair Hearings. The following activities are examples of CAP&rsquo;s ongoing work to address barriers to employment: <p><p>Louisiana Rehabilitation Services Fair Hearing Officers In an effort to ensure that LRS meets is obligations to provide fair and impartial hearings, in the program period the CAP met with the Louisiana Rehabilitation Services (LRS) Director to elevate the concern regarding the number of hearing officer. LRS has an obligation to maintain a minimum of three Fair Hearing Officers (FHOs). As of November 2017, LRS has yet to fill the third Fair Hearing Officer position. The Louisiana Rehabilitation Council (LRC) resolved that in FY 2016 that should the number of FHO&rsquo;s fall below three, then it would be forced to reconstitute its judicial committee. CAP will follow up with the LRC at its next quarterly meeting, scheduled for early 2018, to ensure that LRS upholds its obligation and institutional knowledge of its authority to approve and maintain a staff including three Fair Hearing Officers (FHOs). <p><p>Louisiana Rehabilitation Services&rsquo; (LRS) Budget Cuts This past year, LRS closed all orders of selection (OOS) categories due to budget cuts. This effected individuals applying for services, current LRS clients without approved employment plans as well as those with approved employment plans. Specifically those with approved plans and new applicants were placed on a waiting list.. For example, LRS informed one of AC&rsquo;s clients that due to funding issues, LRS could not pay for his approved tuition and auxiliary services. To address the systemic impact of LRS&rsquo; budget cuts, the Advocacy Center met with the LRS Director to express concerns regarding the closure of orders of selection and the negative impact on clients. The Advocacy Center requested that LRS put together information that could be shared with the general public and legislators showing the negative impact of the 63% reduction in LRS funding. In no particular order, below is the information provided by LRS outlining the potential impact of LRS&rsquo; budget cuts: Over 10,200 consumers will be negatively impacted by state and federal funding losses totaling $24.1 million. <p><p>1,830 Independent Living Part B consumers will not receive services; that number represents a 45% reduction in consumers served. <p><p>225 seniors who could maintain their independence with help
B. Litigation
0
0
0
0 <p><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Advocacy Center
No
n/a
B. Staff Employed
The Advocacy Center organizes its professional staff by teams related to each priority and goal in the agency plan. Team members specialize in areas of law across multiple programs and collaboration between teams is encouraged. No staff members are assigned solely to the CAP program. Rather, of the full time professional staff, each person spends a percentage of his or her time serving CAP clients. Each group's individual representation services parallel one of the CAP program's priorities and goals, already described in this report. During this project period the organization underwent a restructuring which eliminated some positions, created new positions, and maintained other. The two highest percentages of time charged to CAP in FY2017 were 45% and 30% by an attorney and the Program Director, respectively. Time calculations are based on actual time reported on a bi-weekly basis. When Administrative and Support staff salaries are not charged directly, they are allocated among programs in a pro-rata share of total agency staff hours worked. Professional staff included during the project period were the following: Intake Coordinator, Intake Specialist, Legislative & Systems Advocacy Specialist, Program Director, Director of External Relations, Director of Community Advocacy, Director of Policy and Planning, Staff Attorneys, Client Advocate, Director of Legal Services, Director of Litigation, Chief Information Officer, Executive Director and Chief Financial Officer. Their duties include planning, managing, supervising and performing outreach, training, individual client representation, systems advocacy, and litigation on behalf of CAP clients. Administrative Support or Clerical staff includes the Executive Assistant and Administrative Assistants. Number of person-years: Person-years" refer to the actual time that positions (both professional and clerical) were filled during the period covered by this annual report. If a position was filled throughout the year, it counts as one person-year. Positions filled for any fraction of the fiscal year should be expressed in "full-time equivalents.&rdquo; Person-years should be reported for all CAP personnel whose salaries are paid totally or partially by Section 112 funds. Identify the number of person-years staffing CAP this fiscal year. Be sure to include an explanation of the number of full-time, part-time, and vacant positions. Enter the full-time equivalent for all part-time positions. The following chart is recommended: <p><p>Type of Full-time % of year Person-<p>position equivalent position filled years<p>Professional 1.6645 100% 16<p>Full-time 1.5485 100% 15<p>Part-time 0.116 100% 1<p>Vacant 0 0 0 <p><p>Clerical 0.485"
Part VI. Case Examples
Case Examples
Trial Work Assessment <p><p>TN is living with an intellectual disability and mental illness. She was referred to CAP by the Advocacy Center&rsquo;s Supported Independent Living Advocacy Program (SILAP). Ms. TN requested that Louisiana Rehabilitation Services (LRS) help her with job training and job placement. <p><p>LRS approved Ms. TN for supported employment with the stipulation that she complete a trial work assessment. The initial trial work assessment took several months to complete because of mental health episodes, which resulted in the employment vendor being able to only complete a partial trial work assessment. The results of the assessment concluded that Ms. TN is not suited for supported employment due to not being able to complete tasks, being unable to recall simple directions with prompting from the job coach, being easily distracted, having poor stamina, and being unwilling to complete certain tasks. <p><p>The vendor agreed to conduct a second trial work assessment; however, Ms. TN refused and requested a new employment vendor conduct the trial work assessment CAP requested a placement with a different vendor and LRS approved the request with the stipulation that Ms. TN agree to complete three months of volunteer work to assess her job skills and job interests. Upon completing the three months of volunteer work, the recommendation was that Ms. TN is best suited for mobile work or enclave work settings. CAP explained the differences between supported employment and mobile/enclave work to Ms. TN.<p><p><p>To ensure that all job setting options were considered, CAP requested an interdisciplinary team (IDT) meeting with Ms. TN, LRS, Metropolitan Human Services District (including her Psychologist), her Waiver Supports Coordinator, Advocacy Center&rsquo;s SILAP Client Advocate, and TN&rsquo;s Direct Services Professional. <p><p>After several hours of discussion, Metropolitan agreed to provide job training and job placement services through the Medicaid Waiver. LRS and CAP met privately with Ms. TN and explained that Metropolitan is willing to help her find a job, however the job placement will be with others with disabilities. Ms. TN said, &ldquo;I don&rsquo;t care, I just want to work.&rdquo; Metropolitan placed Ms. TN in an indoor janitorial position and she is doing well in her current position. <p><p><p><p>Controlling Law/Policy <p><p>Ms. AB has a primary diagnosis of mental illness. She is also living with severe migraines, has chronic pain, hearing loss, an autoimmune disorder, spinal cord injury, asthma, and chronic heart disease. Ms. AB is a former Louisiana Rehabilitation Services (LRS) Counselor and holds a Ph.D. She left her job as an LRS Counselor due to allegations of poor job performance issues and ongoing absenteeism. Ms. AB secured a six-month part-time contract job as a professor at a junior college. After one month of working, she began having increased difficulty with hearing, complicated by dental pr
Certification
Approved
Kim Jones
Kim Jones
2017-12-18
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