RSA-227 for FY-2017: Submission #946

Kentucky
9/30/2017
General Information
Designated Agency Identification
Kentucky Client Assistance Program
300 Sower Blvd. 4CSW20
4th Floor
Frankfort
KY
40601
http://kycap.ky.gov
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(800) 633-6283
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Operating Agency (if different from Designated Agency)
Kentucky Client Assistance Program
300 Sower Blvd. 4CSW20
4th Floor
Frankfort
40601
Kentucky
cynthia.elliott@ky.gov
http://kycap.ky.gov
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(800) 633-6283
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Additional Information
Cynthia E. Elliott
Cynthia E. Elliott
(502) 564-8035
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Part I. Non-case Services
A. Information and Referral Services (I&R)
8
2
0
15
9
1
35
B. Training Activities
1
5
Met with Director and new Vocational counselors at the Carl D. Perkins Vocational Training Center. Gave a general overview of CAP program, process and plans going forward, under new administration. Asked and answered questions regarding process, mission and priorities. Distributed newly designed CAP brochures. Toured facility and met instructors and students. <p><p>
C. Agency Outreach
1. The Carl D. Perkins Center is located in Thelma, Kentucky in Eastern region of Kentucky, which is an underserved community in the Appalachian mountains. It is a distance from the main office of CAP. Traditionally the region has been underserved because of its remote location and concerns about outside influences, unfamiliar with its unique needs. CAP will visit agencies and attend relevant events, to promote CAP message and presence, as well as do needs assessments. CAP has upgraded its database to capture county-by-county statistics. CAP will use these statistics to develop PR and PSA in area.<p>2. Met with Protection & Advocacy Executive Director to discuss partnering on related issues including subminimum wage issues in sheltered employment. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
125
1
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N/A <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <p><p>
Part II. Individual Case Services
A. Individuals served
9
8
17
0
7
B. Problem areas
0
8
14
5
6
0
0
0
C. Intervention Strategies for closed cases
1
5
1
0
0
0
7
D. Reasons for closing individuals' case files
4
2
4
0
0
1
0
0
0
0
0
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<P><p>
E. Results achieved for individuals
2
0
0
{Empty}
6
1
0
2
0
0
<P><p>
Part III. Program Data
A. Age
1
1
4
9
2
17
B. Gender
4
13
17
C. Race/ethnicity of Individuals Served
0
0
0
2
0
14
0
1
D. Primary disabling condition of individuals served
1
0
0
0
0
1
0
0
1
0
0
0
0
1
0
0
0
0
1
0
4
0
0
0
1
6
0
0
0
1
0
0
0
0
17
E. Types of Individuals Served
2
0
15
0
0
1
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A <p><p>
B. Litigation
0
0
0
N/A <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Education and Workforce Development Cabinet
No
N/A
B. Staff Employed
Previous Director retired in July 2015. The Program Coordinator served as Interim Director and assumed dual role of Director and staff support, from July 2015 to December 2016, before leaving the agency. <p><p>An Administrative Assistant III was hired and served as sole staff person from December 2016, until August 2017, when a Consumer Ombudsman was hired in August 2017, to fill the role and responsibilities of the previous Director position. CAP is now fully staffed by the Consumer Ombudsman and Administrative Assistant III . <p><p>
Part VI. Case Examples
Case Examples
<ol><p><li><p><p>Consumer was denied services due to Order Of Selection . CAP requested reconsideration of his category designation. Consumer is currently receiving services for modification of his van.</p><p></li><p><li><p><p>Issues with Individualized Plan for Employment (IPE). OVR has been involved with Consumer since high school. The goals have been to assist Consumer in training and supports needed. Consumer was dissatisfied with some of the training and services denied by OVR. OVR questioned whether college and remedial classes should be paid for by OVR because of consumer's low GPA. CAP agreed with OVR. An administrative hearing was requested. As a result, OVR agreed to provide tuition assistance. Consumer is a junior in college and scheduled to graduate in 2019</p><p></li><p><li><p><p>OVR denied Consumer&rsquo;s request to support her goal of self-employment, because OVR determined she was marketable with her college degree. With CAP intervention, OVR agreed to support Consumer&rsquo;s self-employment goals. OVR agreed to pay $8000.00 based upon Consumer&rsquo;s business plan and feasibility study. Consumer requested an exception and increase due to unforeseen cost, which was granted.</b></p><p></li><p><li><p><p>Consumer was seeking employment and training in area, which OVR deemed too dangerous. CAP requested an Informal Administrative Review. The Reviewer found in the consumer&rsquo;s favor, based upon &ldquo;informed choice&rdquo;. An IPE was prepared. OVR has been assisting consumer with training and assistive technology. </p><p></li><p><li><p><p>Consumer came to CAP due to dissatisfaction with services from OFB. He was seeking services to assist him to become employable. CAP intervened and Consumer is currently part of a Person Centered Planning (PCP) and a team of providers, including CAP, are assisting with Consumer needs, e.g. housing, training, personal skills. The team meets periodically to develop consumer's PFP (Personal Futures Planning sessions) using a trained facilitator. Currently, the last goal noted was to assist consumer in obtaining a GED.</p><p>
Certification
Approved
Cynthia E. Elliott
Consumer Ombudsman
2017-12-01
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