RSA-227 for FY-2017: Submission #944

Illinois
9/30/2017
General Information
Designated Agency Identification
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
IL
62794-9429
http://www.dhs.state.il.us
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(888) 440-8994
Operating Agency (if different from Designated Agency)
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
62794
Illinois
Kari.Wright@illinois.gov
http://www.dhs.state.il.us
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(800) 641-3929
(888) 460-5111
Additional Information
Kari Wright
Kari Wright
(217) 557-1344
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Part I. Non-case Services
A. Information and Referral Services (I&R)
280
40
0
5
722
939
1986
B. Training Activities
25
500
<p>During this reporting period, the Illinois CAP (IL-CAP) conducted statewide outreach and training throughout the entire state. These trainings were conducted with the goal of educating the attendees about the CAP and the VR process. The trainings held at VR Offices focused on orientation of new VR counselors and training veteran VR counselors, supervisors, district managers, and VR administrators. These trainings covered the following topics: ADA and its effect on persons with disabilities in the workplace; pre-employment transition planning; access to VR services and assistive technology. These trainings were also held at Centers for Independently Living (CILs) and community based organizations. This audience included students with disabilities, their families and advocates, adults with disabilities, CIL personnel, community based organization personnel and their clients.</p><p>
C. Agency Outreach
<p>IL-CAP outreach activities included orientation for new VR counselors, university and community colleges, High School Transition programs, members of the National Federation of the Blind, and Centers for Independent Living staff. IL-CAP was also heavily involved in the coordination and presentation of the celebration on the anniversary of the Americans with Disabilities Act (ADA). IL-CAP partnered with 7 community based organizations to conduct outreach on a weekly basis to reach underserved populations and hard to serve communities. These weeky outreach efforts allowed more than 5,000 individuals from diverse community settings to received information and materials about CAP services and information about the VR process.</p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
5950
2
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<p>Illinois CAP (IL-CAP) staff remain active members on the State Rehabilitation Council (SRC) for both the general VR program and the Bureau of Blind and Visually Impaired services. Within the SRC, IL-CAP staff have representation on numerous committees including membership in the Executive Committee, Stakeholders Committee, and the Legislation &amp; State Plan Committee. In addition, IL-CAP is actively involved with the Statewide Independent Living Council (SILC) and the Illinois Employment First initiative. It is by means of these external initiatives that IL-CAP has been able to disseminate CAP information through external community based media. IL-CAP has an existing website that is utilized for on-line outreach purposes. IL-CAP regularly consults with the department Technical Services Manager to update and maintain the internal and public IL-CAP site as appropriate.</p><p>
Part II. Individual Case Services
A. Individuals served
2
66
68
0
4
B. Problem areas
4
43
28
7
1
5
0
5
C. Intervention Strategies for closed cases
30
10
17
5
2
0
64
D. Reasons for closing individuals' case files
24
9
10
6
1
5
0
0
9
0
0
0
<P><p>
E. Results achieved for individuals
55
1
0
0
1
2
1
3
1
0
<P><p>
Part III. Program Data
A. Age
3
7
17
39
2
68
B. Gender
33
35
68
C. Race/ethnicity of Individuals Served
5
2
0
28
0
26
2
5
D. Primary disabling condition of individuals served
0
1
0
0
0
3
4
1
11
7
0
1
2
0
0
1
0
0
0
5
6
0
0
0
7
4
4
0
0
11
0
0
0
0
68
E. Types of Individuals Served
60
1
0
0
1
6
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
2
<p>The IL-CAP Director meets with the Director of Illinois VR programs on a regular basis. This has allowed for systemic issues to be discussed. In addition, these issues have been submitted as comments for the State Plan.</p><p><p>IL-CAP is represented on the State Rehabilitation Council that provides recommendations to the Governor, Secretary of Department of Human Services, Director of DRS, and to the legislature on the needs and effectiveness of statewide vocational rehabilitation programs.</p><p><p>Currently, the Illinois Vocational Rehabilitation Services (VR) is experiencing a decrease in consumer referrals and this has impacted the number of new cases and new Individual Plans for Employment. At this time, it is unclear as to why this is happening. VR is aware of this issue and is actively working on improving the situation. IL-CAP is working with the State Rehabilitation Council on specific goals and appropriate steps to increase public awareness about the services available to individuals with disabilities and how to access them.</p><p>
B. Litigation
0
0
0
<p>IL-CAP did not have any systemic litigation involving individual representation. However, IL CAP was successful in resolving disputes by means of alternative methods. These methods included informal meetings, negotiations, and mediation to successfully represent it's clients.</p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Illinois Division of Rehabilitation Services (DRS)
No
N/A
B. Staff Employed
<p>All IL CAP positions are full-time. Positions are as follows:</p><p><p>4 Professional Full-time 100% - 1 CAP Manager, 3 Advocates</p><p><p>1 Clerical Full-time 100% - Office Assistant</p><p>
Part VI. Case Examples
Case Examples
<p>Case Example 1:</p><p><p>A mother wanted her daughter to have a job coach and, according to the mother, VR refused the daughter a coach. The mother also alleged that VR had not provided any services to her daughter. After the IL-CAP Advocate&rsquo;s review of the case file, it was found that VR did provide supportive employment services to several different agencies over the last 10- 15 years for this client. Part of the services provided was a job coach. The IL-CAP Advocate explained to the mother that there is a limit to job coaching according to the Administrative Rule. However, the mother insisted that VR was not being truthful in the case file. The IL-CAP Advocate provided the mother with the name of the agencies that the daughter had worked at, yet the mother responded that the daughter never worked for these agencies. The IL-CAP Advocate informed the mother that if she could produce documentation from all the agencies listed affirming her allegation that her daughter was never employed by them and VR services were not provided then she would represent the client at a hearing. To date the mother has not contacted nor has she responded to the Advocate&rsquo;s follow-up calls.</p><p><p>Case Example 2:</p><p><p>The client reported to the Advocate that she had met with her Rehabilitation Counselor (RC) and together they amended her IPE for the upcoming fall/spring term. However, the amendment involved the client&rsquo;s decision to change colleges/programs. The client decided to move back home and attend Joliet Junior College (JJC). The client had been accepted into the JJC evening nursing program which would accomplish her goal of becoming an RN. The client reported that she and the RC completed the amended plan but the RC later phoned the client stating that the Rehabilitation Services Supervisor (RSS) had problems with the plan and would not approve it. CAP reviewed the client&rsquo;s case file and noted there was no indication that the RSS had a problem with the amended IPE. CAP followed up with the RC and RSS to determine where the communication breakdown occurred. Apparently the RC took the RSS concerns with the IPE to mean that, although already signed by the RC and client, it was not approved. Per the RSS that was not the case. Although the RSS expressed to the RC disapproval of the items on the IPE, the RSS fully understood that once signed by the client and RC the IPE is in full effect. CAP contacted the client to confirm that she had a signed IPE in her possession and made the client aware that DRS would honor the IPE as amended as it was signed by the RC and client. Issue of the IPE was resolved.</p><p><p>Case Example 3:</p><p><p>A customer called alleging that VR refused to help him start his own business. He wanted to be a skating instructor. After reviewing his case file, the IL-CAP Advocate found that VR sent the customer a letter informing him of the documents they would need before providing a determination on whether the VR progra
Certification
Approved
Kari Wright
CAP Manager
2017-12-29
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