RSA-227 for FY-2017: Submission #942

Iowa
9/30/2017
General Information
Designated Agency Identification
Iowa Client Assistance Program
DHR, Office of Persons with Disabilities
Lucas State Office Bldg.
Des Moines
IA
50319
(800) 652-4298
(800) 652-4298
Operating Agency (if different from Designated Agency)
Iowa Client Assistance Program
DHR, Office of Persons with Disabilities
Lucas State Office Bldg.
Des Moines
50319
{Empty}
page.eastin@iowa.gov
(800) 652-4298
(800) 652-4298
Additional Information
Page Eastin
Page Eastin
(800) 652-4298
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
4
3
0
18
336
0
361
B. Training Activities
17
337
10/6/16 Topics: WIOA Changes to VR & CAP Overview Purpose: Inform staff of WIOA changes and CAP services Description of Attendees: VR Staff <p><p>10/10/16 Topics: Overview of VR and CAP services Purpose: To inform community partners of VR and CAP services Description: Community providers <p><p>10/27/16 Topics: WIOA Changes to VR & CAP Overview Purpose: Inform staff of WIOA changes and CAP services Description: VR Staff <p><p>12/6/16 Topics: CAP Overview Purpose: Inform partners of CAP services and role Description: SRC members <p><p>12/7/16 Topics: CAP Overview Purpose: Inform partners of CAP services and role Description: Independent Living staff <p><p>12/15/16 Topics: CAP, WIOA, VR Purpose: Inform providers of WIOA, CAP and VR Description: Community providers <p><p>1/10/17 Topics: WIOA Changes to VR & CAP Overview Purpose: Inform staff of WIOA changes and CAP services Description: VR Staff <p><p>3/14/17 Topics: CAP Cases Overview Purpose: Inform partners of CAP cases and role within SRC Description: SRC members <p><p>6/6/17 Topics: CAP Cases Overview Purpose: Inform partners of CAP cases and role within SRC Description: SRC members <p><p>6/26/17 Topics: Competitive Integrated Employment & WIOA Purpose: To inform providers about Employment 1st, VR and WIOA Description: Community providers and professionals <p><p>7/11/7 Topics: Overview of WIOA, VR and CAP services Purpose: To inform community partners of WIOA, VR and CAP services Description: Community providers <p><p>7/19/17 Topics: ADA Title I Purpose: To inform advocates of the employment rights of individuals with disabilities Description: Community providers <p><p>8/7/17 Topics: ADA Title I Purpose: To inform advocates of the employment rights of individuals with disabilities Description: Community providers <p><p>9/2/17 Topics: CAP, WIOA, VR Purpose: Inform providers of WIOA, CAP and VR Description: Community providers <p><p>9/13/17 Topics: CAP Cases Overview Purpose: Inform partners of CAP cases and role within SRC Description: SRC members <p><p>9/20/17 Topics: WIOA, VR and CAP services Purpose: To inform individuals of their rights Description: persons with disabilities <p><p>9/27/17 Topics: Overview of CAP services Purpose: Inform staff of CAP services Description of Attendees: VR Staff <p><p>
C. Agency Outreach
CAP provided written materials in Spanish as well as English. CAP published a blog focused on disability and employment with specific focus on minority rehabilitation. CAP provided outreach specifically to the following communities: Deaf, African American, Asian and Pacific Islanders and Latinos. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
3
8700
4
0
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
CAP information was published in an Employment 1st: A Family Perspective publication. CAP information was featured in the Iowa Able Foundation monthly newsletter. CAP information was featured in the UCED resource directory Iowa Compass. <p><p>
Part II. Individual Case Services
A. Individuals served
6
24
30
0
5
B. Problem areas
4
7
8
3
1
13
0
0
C. Intervention Strategies for closed cases
7
3
12
0
3
0
25
D. Reasons for closing individuals' case files
22
1
0
0
0
0
0
1
1
0
0
0
<P><p>
E. Results achieved for individuals
2
1
2
1
11
1
3
2
2
0
<P><p>
Part III. Program Data
A. Age
1
7
9
13
0
30
B. Gender
15
15
30
C. Race/ethnicity of Individuals Served
1
0
0
4
0
24
0
0
D. Primary disabling condition of individuals served
0
0
0
0
1
0
1
0
7
0
0
2
2
0
0
0
0
0
0
3
7
0
0
0
2
1
0
0
0
4
0
0
0
0
30
E. Types of Individuals Served
4
1
25
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
4
Career Counseling & Information and Referral IVRS (Iowa General) opted to rely on case managers to provide the career counseling and information and referral services required under Section 511. CAP identified that case managers are not employment specialists trained in the provision of counseling services and advocated in partnership with several other disability advocacy groups for qualified counselors to provide the staff. Ultimately, IVRS contracted with the Iowa Coalition for Integration and Employment to provide the services. <p><p>Post-Secondary Training CAP identified that IVRS (Iowa General) was paying just 40% of the lowest in-state tuition rate for VR clients receiving post-secondary training. CAP identified the federal regulations that were being violated and the IVRS Administrator sought clarification from RSA which ultimately resulted in a policy change. <p><p>Referral vs Application for VR services IVRS (Iowa General) had an influx of referrals from sheltered workshop (CRP) providers due to the implementation of Section 511 under WIOA. IVRS implemented a practice that requires guardian signature at referral. CAP identified that referral is different than application and IVRS ultimately changed the policy so that guardian signature is preferred at referral but only required at application. <p><p>Peer-Mentoring, Self-Advocacy and Self-Determination Training CAP initiated a workgroup comprised of advocates and directors of the centers for independent living to address the gap in services for self-advocacy and self-determination training and peer-mentoring in Iowa. CAP contacted People First of Washington who graciously shared their curriculum Making Your Own Greatness. Independent Living Center staff agreed to provide this service to Iowans. <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Iowa Dept. Human Rights Office of Persons with Disabilities
No
N/A
B. Staff Employed
CAP Director: 1.0 Supporting Staff Executive Officer 3: .04 Secretary: .07 Administrative Intern 1: .16 Administrative Intern 2: .08 There is one full time equivalent employee (CAP Director) and 3 supporting staff positions, none of which are full-time. The Administrative Interns are not employed at the same time. <p><p>
Part VI. Case Examples
Case Examples
C.R. is a youth who was employed in a sheltered workshop but wanted to work in the community. She has a guardian who lives out of state and is difficult to access. C.R. wanted to work in the community and earn a living wage so she was referred to VR. VR refused to process her application because she the guardian had not signed it. VR requires client and guardian (when applicable) to sign the application for services as well as a VR counselor. This allows the agency to control the start clock for processing application and determining eligibility. Because C.R.&rsquo;s guardian was not accessible, she had to wait a significant amount of time before VR would provide services. Ultimately, CAP was able to get the guardian&rsquo;s signature and C.R. began receiving VR services. <p><p>S.C. is a woman who has a psychiatric disability. Due to the nature of her disability she needed a service animal in order to work in the community. S.C. and her counselor submitted a request for funding to the area supervisor who failed to make a decision for 10 months. CAP got involved and the administrator granted the request because the supervisor had failed to do so. CAP requested that the service animal be purchased under Other Goods and Services and the Administrator agreed. S.C. got her service dog and became employed. Following this case, the VR agency implemented a policy that states, &ldquo;&Iacute;VRS does not purchase service animals&rdquo;. CAP is now working to address this issue as it arbitrarily places a categorical limit on a service that some individuals may need. <p><p>
Certification
Approved
Page Eastin
CAP Director
2017-10-25
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