RSA-227 for FY-2017: Submission #932

Arkansas
9/30/2017
General Information
Designated Agency Identification
Disability Rights Arkansas, Inc.
400 West Capitol Avenue
Suite 1200
Little Rock
AR
72201
(800) 482-1774
(800) 482-1174
Operating Agency (if different from Designated Agency)
Disability Rights Arkansas, Inc.
400 West Capitol Avenue
Suite 1200
Little Rock
72201
Arkansas
(800) 482-1774
(800) 482-1174
Additional Information
Thomas Nichols
Susan Pierce
(501) 296-1775
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
18
1
0
0
2
8
29
B. Training Activities
18
230
Disability Rights Arkansas (DRA) conducted six trainings at conferences that included information about rehabilitation services and the Client Assistance Program (CAP), including: <p><p>Arkansas NAACP Conference Presentation- 40 statewide members of the NAACP attended a training in which attendees were informed about DRA and its services and educated about rehabilitation services for individuals with disabilities that are available statewide to their constituents, including CAP and how it can assist rehabilitation services clients. <p><p>Department of Human Services (DHS) Division of Childcare Training Presentation- 15 state child care case managers were informed about DRA and its services and educated about transition services for children beginning at age 14, including rehabilitation services for individuals as they finish school. They were informed about the CAP program and how it can assist those receiving rehabilitation services. <p><p>Low-Income Advocates Leadership and Community Development Conference Presentation- 12 low-income advocates (professionals who work with socio-economically disadvantaged people) from across the state were educated about DRA and its services, including rehabilitation services available to people with disabilities and the ways CAP can assist these individuals. <p><p>University of Arkansas at Little Rock Bowen School of Law Presentation- 13 students in a disability law class were informed about DRA and its services, including the availability of rehabilitation services for individuals with disabilities, and how DRA's CAP program can assist those individuals as they go through the rehabilitation process and secure employment. <p><p>Central Arkansas Disability Services Presentation- a presentation about the rights of transitioning youth from school to vocational rehabilitation services, including the CAP program and how it can help them, was made to six professionals and two students who work with these youth.<p>ArkSTART Vocational Rehabilitation Presentation- ArkSTART is a program that assists professionals who work with individuals with intellectual disabilities who present with behaviors that can potentially result in them losing community services and being institutionalized. DRA provided training to approximately 20 professionals involved with ArkSTART on vocational rehabilitation (VR) services in the state, the requirements and processes of VR, and the CAP program and how it can assist clients of VR services.<p>DRA staff also visited 12 ARS field offices statewide to train approximately 130 ARS rehabilitation counselors about CAP and DRA services, including conducting a PowerPoint presentation about the P&A and CAP system, and answering questions from attendees.<p>
C. Agency Outreach
The trainings (as described above) at the Arkansas NAACP conference and the Low-Income Advocates Leadership and Community Development conference in particular targeted unserved and underserved communities, as these both drew people from around the state who work with racial minorities and socio-economically disadvantaged individuals in rural parts of the state, including the Delta region. The training for the Division of Child Care staff included one professional attendee who indicated the majority of her caseload involved Hispanic clients; since she was not previously aware of DRA, this effort successfully increased outreach to the Hispanic community. <p><p>DRA staff also visited all of the sheltered workshops holding 14c certificates in the state, including those in rural and economically disadvantaged areas. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
3561
20
0
3,561 CAP brochures were disseminated; these were given to clients at sheltered workshops across the state, and packs of brochures were given to staff at ARS field offices for dissemination to their clients. <p><p>Facebook: 3,597 followers<p>Twitter: 731 followers<p>Website hits: approximately 27,000. Note DRA could not obtain analytics for the first few months of fiscal year 2017.<p>
E. Information Disseminated About Your Agency By External Media Coverage
When DRA exhibits at conferences geared towards professionals, visitors to the exhibit are provided examples of how CAP and other DRA programs can assist their clientele, and they are encouraged to take additional brochures with them to share with their clients. DRA staff conducted outreach to Arkansas Rehabilitation Services field offices and to sheltered workshops across the state in FY2017 to distribute CAP brochures. Packets of brochures were left at these offices and facilities to be distributed by their staff to their clients. <p><p>
Part II. Individual Case Services
A. Individuals served
4
32
36
3
10
B. Problem areas
5
12
15
2
0
4
0
0
C. Intervention Strategies for closed cases
13
1
7
1
3
0
29
D. Reasons for closing individuals' case files
20
1
2
1
0
3
0
0
1
1
0
0
N/A <p><p>
E. Results achieved for individuals
2
1
1
{Empty}
11
5
1
6
0
2
In one case, DRA was unable to contact the client to determine the outcome, despite repeated attempts to contact the client. In another case, upon DRA securing a successful resolution of an issue at a residential rehabilitation program, the client withdrew on medical leave. <p><p>
Part III. Program Data
A. Age
0
11
8
16
1
36
B. Gender
15
21
36
C. Race/ethnicity of Individuals Served
1
0
0
16
0
19
0
0
D. Primary disabling condition of individuals served
2
1
0
1
0
0
0
1
1
2
0
1
0
1
0
0
1
0
0
4
10
0
1
0
2
0
0
2
0
4
1
1
0
0
36
E. Types of Individuals Served
18
1
13
2
0
2
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
Rule Promulgation- Arkansas Rehabilitation Services (ARS) allowed CAP to preview new rules they were planning to propose/promulgate regarding services they were considering limiting. CAP reviewed these proposed policies in February 2017, and alerted ARS to a number of violations of federal (CAP) regulations in each of the policy sections. This resulted in ARS withdrawing their plan to propose/promulgate new policies, and no further action has been taken with regards to making these changes in policy. <p><p>Sheltered Workshop Project- In an effort to determine the effectiveness of ARS's efforts to reach out to individuals in sheltered workshops, CAP staff visited a number of sheltered workshops across the state, and spoke with individuals receiving services about their experience with the sheltered workshops and with ARS (with a focus on younger individuals who had been receiving services from the workshops for a relatively short period of time). As a result, DRA was able to identify and assist individuals with communicating to ARS their desires to pursue services that would lead to integrated employment opportunities. While it is difficult to quantify the direct impact on the practices of ARS and of individual workshops, CAP staff are confident that both ARS and the sheltered workshops recognize the CAP program is working to ensure the intent of the Workforce Innovation and Opportunity Act (WIOA) is being implemented by the responsible entities involved. <p><p><p><p>
B. Litigation
0
0
0
N/A <p><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Disability Rights Arkansas, Inc.
No
N/A
B. Staff Employed
Professional staff who worked in CAP: 12 Clerical staff who worked in CAP: 3 All professional staff who worked in CAP were full-time employees, although no FTE's were 100% CAP. Clerical staff: two were full-time and one was part-time; no FTE's were 100% CAP Staff hours allocated to CAP: 80% professional and 20% clerical <p><p>Staff hours allocated to CAP as a percentage of all staff hours worked across all grants: 8.78%<p>
Part VI. Case Examples
Case Examples
A CAP-eligible client sought assistance from ARS to start his own business selling popcorn from a mobile trailer. ARS approved the business plan he developed; however, the client subsequently encountered difficulties with ARS providing the equipment needed for the business. Following months of contact with ARS to resolve the issue, a DRA attorney arranged for DRA and the client to meet with the ARS Assistant Chief of Field Services and the ARS district manager. A mutually agreed upon timeline was developed during this meeting, and the attorney was able to broker an amicable solution for all without having to resort to filing for due process. The client received the equipment within the agreed upon timeframe. <p><p>A CAP-eligible client receiving services in a sheltered workshop approached a DRA advocate who was visiting the workshop the client attended as part of DRA&rsquo;s outreach to all individuals receiving services in sheltered workshops across the state. This client resided in a group home managed by the same organization that operated the sheltered workshop, and the client had been attending the sheltered workshop since 1986. Upon securing the client&rsquo;s consent to refer him to ARS for services, DRA confirmed ARS staff interviewed the client and opened a case to provide the client with vocational rehabilitation services. <p><p>A CAP-eligible client who was nine years into a 10-year program to obtain her PhD in clinical psychology was informed by ARS that their policies did not permit them to provide assistance with advanced degrees, unless they are required for entry into a particular field of work, so ARS would not be providing any further assistance to the client while she completed her dissertation, which was the final requirement for the client to obtain her PhD. A DRA attorney assisted the client with appealing this decision, and argued in an administrative review that a PhD is nearly uniformly required for a professorship in psychology, which had been the client&rsquo;s goal throughout her relationship with ARS. The client subsequently received a favorable decision, with ARS agreeing to continued support for the client to obtain her PhD. <p><p>A CAP-eligible client with a mild intellectual disability expressed a desire to work in the community, and applied for services through ARS so that he might obtain a job coach to provide him with the necessary supports needed to maintain employment, since he knew he could not otherwise afford a job coach. ARS denied the client during the eligibility process, based solely on his diagnosis, with the justification that the client&rsquo;s disability was too severe for him to benefit from services. A DRA attorney appealed this denial of services, arguing that federal regulations require ARS to provide trial work experiences to an applicant prior to finding them ineligible for services based on the severity of their disability. ARS acknowledged no such process was followed in this
Certification
Approved
Susan Pierce
Director of Policy and Planning
2017-12-18
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