RSA-227 for FY-2016: Submission #905

South Carolina
9/30/2016
General Information
Designated Agency Identification
Department of Admin. Client Assistance Program
1205 Pendleton Street
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Columbia
SC
29201
http://www.cap.sc.gov
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(800) 868-0040
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Operating Agency (if different from Designated Agency)
Department of Admin. Client Assistance Program
1205 Pendleton Street
{Empty}
Columbia
29201
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http://www.cap.sc.gov
{Empty}
(800) 868-0040
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Additional Information
Denise Pensmith
Denise Pensmith
(803) 734-0285
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Part I. Non-case Services
A. Information and Referral Services (I&R)
61
23
0
2
163
14
263
B. Training Activities
11
207
3 (a) The purpose of the trainings is to explain what the Client Assistance Program (CAP) is and its role in the rehabilitative process. It is stressed that CAP is fully federally funded and not a part of any of the states rehabilitative agencies or entities. We inform those in attendance of CAPs mandate to reach out to the unserved and underserved population. Those in attendance are made aware of the laws requirement of the rehabilitation agencies to inform client applicants and clients of the existence of CAP and how to reach us. We stressed clients should be made aware of CAP and given a brochure at the time of application, anytime there is a reduction of services or a conflict regarding services and when the case is closed. CAPs role as a facilitator in the rehabilitative process is stressed. The most frequent complaints are reviewed and those in attendance are urged to use CAP to assist them with helping their clients. <p><p>3 (b) The purpose of these trainings is to help the staff at the South Carolina Vocational Rehabilitation Department (SCVRD) and the South Carolina Commission for the Blind staff (SCCB) understand they must make clients and client applicants aware of CAP per federal law to include how we can be reached. It is also an effort to foster a collaborative relationship between CAP and their organization in an effort to let them know CAP is not the enemy. <p><p>3 (c) The attendees at each of these trainings are new and current counselors and staff receiving continuing education/training for their position. <p><p>
C. Agency Outreach
During the past year, CAP staff continued to take advantage of every opportunity to reach out to unserved and underserved South Carolinians in an effort to introduce them to CAP services, the Rehabilitation Act and the Americans with Disabilities Act. CAP actively pursues opportunities to partner with various groups and organizations, both public and private, throughout the state providing services to individuals in unserved and underserved populations. The following is a list of boards; committees and groups CAP staff collaborates with. CAP Director is a member of the following committees: 1. Assistive Technology Program Advisory Council 2. Attends all board meetings of the state Vocational Rehabilitation Department and the Commission for the Blind. 3. State Independent Living Council 4. Vocational Rehabilitation Business Advisory Council and Business Computer Applications 5. Chair, Governors Committee on Employment of People with Disabilities CAP community outreach includes our Governors Committee on Employment of People with Disabilities (GCEPD) coordinating efforts with the Vocational Rehabilitation Department (VR) for the annual GCEPD awards luncheon. The GCEPD is made up of members from the VR, the Commission for the Blind, and statewide Mayors Committees on People with Disabilities. The awards are presented to small, medium and large size employers leading the way in providing employment opportunities for individuals with disabilities. CAP speaks with mayors throughout SC about the importance of starting local committees in their communities. 6. Midlands Interagency Human Service Network 7. Alianza, Hispanic NISH 8. Attends the planning meetings for Advocacy Day for Access and Independence <p><p>CAP Administrative Coordinator/Advocate is a member of the following committees: 1. Chair, Columbia Mayors Committee on Employment of People with Disabilities 2. Assistive Technology Web Testers Project with the State Assistive Technology Program. 3. Chair, Talking Book Services Council, which provides library services to the blind and physically disabled. 4. Governors Committee on Employment of People with Disabilities <p><p>CAP continues to be known in the community as a strong advocate for the underserved populations and persons with disabilities, and is frequently approached to speak to various programs and consumer groups throughout the State. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
855
11
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<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
8
112
120
15
12
B. Problem areas
120
101
84
32
0
19
4
0
C. Intervention Strategies for closed cases
36
49
14
0
24
1
124
D. Reasons for closing individuals' case files
52
26
3
0
0
4
6
7
26
0
0
{Empty}
<P><p>
E. Results achieved for individuals
56
10
3
4
20
22
9
0
0
{Empty}
<P><p>
Part III. Program Data
A. Age
9
11
28
66
6
120
B. Gender
68
52
120
C. Race/ethnicity of Individuals Served
0
0
0
54
0
44
6
16
D. Primary disabling condition of individuals served
5
5
0
1
0
8
1
2
4
14
1
2
3
7
1
5
2
0
0
1
19
1
0
7
5
11
0
2
0
4
0
2
7
0
120
E. Types of Individuals Served
33
0
109
4
12
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
There have been problems as VR has increased its efforts to reach more transition students. Counselors open cases but do not provide services. Often there seems to be a lack of communication. We encountered many instances where clients believed VR would pay college tuition, books, and transportation simply because they had been deemed eligible for VR services. Some counselors focus on students in self-contained classes exclusively while completely missing students in the general population with disabilities who could benefit from VRs services. <p><p>I am constantly looking for events to reach individuals working with high school students and young adults. I attended several events hosted by the local independent living center. I have been able to meet and talk to many high school counselors and others working specifically with transition students. Many are aware of rehabilitation services in general. Most of them are not familiar with CAP. It has been expressed to me at many of these events how thankful they were to know where they could direct young people having problems with the rehabilitative process. <p><p>I visit the high schools. I talk to the high school counselors. I talk to them about CAP and the vocational rehabilitation services available to their students. We talk about disabilities and who might be able to benefit from VR services. I encourage them to let the VR counselor know if there is a student in the general population that might be able to benefit from VR services. I encourage them to utilize all resources available to help their students which includes CAP. <p><p>I also have been working on felicitating a relationship with the libraries across the state. Teens needing access to computers who dont have a computer at home visit libraries. I stop by the local libraries to talk to them about carrying CAP brochures as well as opportunities to speak at events they host. <p><p>I have been cultivating a relationship with the local homeless shelter called Transitions. They have a program geared towards young adults between the ages of 18 to 24. I speak at their events and staff trainings to make sure the youth they work with are exposed to the rehabilitative services they might be able to benefit from. <p><p>The above activities are bearing fruit. VR adjusted their training of new transition counselors to address the issue of counselors only providing services to students in self-contained classes once I was able to provide feedback from high schools across the state. <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Department of Administration
No
n/a
B. Staff Employed
Denise Pensmith, Director Full-Time, 100% Cindy Popenhagen, Administrative Coordinator, Full-Time, 100% <p><p>
Part VI. Case Examples
Case Examples
1.A 22 year old Vocational Rehabilitation Department (VR) client diagnosed with carcinoid cancer contacted CAP for assistance. She had been told by her counselor VR would provide her with enough financial assistance to cover her tuition for the current semester. She did not take out any student loans based on the information given to her by her counselor. VR later refused to provide the full amount citing their financial needs assessment results. They refused to grant an exception to policy when requested by her counselor. Client services refused to budge even though CAP and the counselor argued the client deserved the exception because of her inability to retain her scholarships which were directly related to her disability. CAP and the client decided to request a Fair Hearing. Prior to a hearing date, VR offered to amend the clients IPE to include maintenance. VR would provide transportation for the client to Colorado to see her specialist in the form of airline ticket. They would pay for her hotel accommodations while there, the cost of oxygen for the flight as well as the cost of the treatments not covered by her insurance. The client must make these trips to Colorado to see the specialist every six months. With this relief, the client and her parents were able to meet the other financial obligation. <p><p>2.CAP cases are sometimes complicated when individuals other than the clients are involved. One case in particular illustrated this point. Initial contact was made by the clients mother. It was her belief Vocational Rehabilitation (VR) was refusing the necessary financial assistance to her son so that he could attend the Texas School for the Deaf located in Austin. She believed the training he could obtain there held the key to him to obtaining employment. Direct communication with the 25 year old client revealed he simply wanted to work. The client held a welders certificate. There had been a few problems with the interpreter during the training, but he had obtained his certificate. VR had assisted him with obtaining employment at a small business as a welder. He worked there for just over a year until the 1000 year flood in South Carolina. The business suffered severe damage and was unable to continue to employ him. The client and his counselor had been working to identify other potential employers and job opportunities because he simply wanted to work. VR refused to pay for additional training citing the client had the training needed to reach the vocational goal he had chosen and was recorded on his IPE. The client, his counselor and the job coach was able to locate a new job for the client who was very pleased. He simply wanted to work. <p><p>
Certification
Approved
Denise Pensmith
Director
2016-12-19
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