RSA-227 for FY-2016: Submission #891

Maryland
9/30/2016
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
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Baltimore
MD
21218
http://www.dors.state.md.us
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(800) 638-6243
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Operating Agency (if different from Designated Agency)
Maryland Division of Rehabilitation Services -DORS
2301 Argonne DR
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Baltimore
21218
Maryland
cap.dors@maryland.gov
http://www.dors.state.md.us
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(800) 638-6243
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Additional Information
Thomas Laverty
Thomas Laverty
(410) 554-9363
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Part I. Non-case Services
A. Information and Referral Services (I&R)
363
68
0
0
228
34
693
B. Training Activities
2
40
The Maryland Client Assistance Program participated in the Division of Rehabilitation Services Quality Rehabilitation Training on two occasions. Information presented to the new Rehabilitation Specialist for the Division during this training included the structure and purpose of the Client Assistance Program. In addition the staff of the Client Assistance Program attempted to answer all of the new counselors questions regarding the Client Assistance Program. The new counselors and the CAP staff worked through several hypothetical situations involving clients that helped the counselors develop a better understanding of how the Client Assistance Program works. <p><p>CAP attended the six Public meetings conducted by the Division of Rehabilitation Services to gather public input into the development to the Comprehensive Statewide Needs Assessment. The Client Assistance Program was able to discuss the services CAP provides to individuals with Disabilities in Maryland during these meeting. CAP attended nine meetings of the Statewide Independent Living Council, and the Independent Living Partners as a member of the Council and to assist in the development and improvement of the SILC, and periodically discussed CAP information and provided advocacy related input. <p><p>The Director of the Maryland Client Assistance Program presented information to the Maryland State Rehabilitation Council (MSRC) regarding the CAP FY 2015 Annual Report, as well as systemic advocacy issues identified. This presentation addressed approximately 25 individuals/council members and meeting attendees. <p><p>
C. Agency Outreach
Describe the agencys outreach efforts to previously un-served or underserved individuals including minority communities. CAP attended all scheduled MSILC meetings to provide outreach to IL consumers, applicants, and referral sources. CAP participated in the all DORS Public Meetings for purposes of outreach to attendees. CAP presented information about the Division of Rehabilitation Services and the Client Assistance Program to 11 individuals at the Amputee Support Group at Good Samaritan Hospital in Baltimore City <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
0
1
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The CAP Director has an active role on the Maryland State Rehabilitation Council (MSRC). As a Council member the CAP Director serves on two subcommittees, the Public Relations and Quality Assurance subcommittee, and the Policy and Planning subcommittee. The CAP Director is the Committee Chair of the MSRC Policy and Planning committee. The CAP Director and CAP Advocate serves on the Maryland Division of Rehabilitation Services Policy Review Committee. This committee reviews and develops policy and procedures for the Division based on Federal and State regulations and policy guidance. This participation in the Policy Review Committee facilitates CAP input into the policy development process and allows CAP to endeavors to represent the individuals seeking rehabilitation services through the Maryland Division of Rehabilitation Services. A Client Assistance Program advocate is a member of the Divisions Quality Assurance Review Committee. The reviews completed by this committee are intended to serve the following five functions, evaluate measurable and achievable standards, monitor policy compliance and ensure statewide consistency with statutory requirements of federal and state policy, ensure consumers receive information necessary to make an informed choice regarding an employment goal and services required to reach their goal, identify statewide, regional , district, and individual training needs and policy issues, and identify exemplary rehabilitation practices and outcomes. In addition a CAP advocate is a member of the Division of Rehabilitation Services Cultural Diversity Committee. This committee is intended to increase the cultural awareness of the staff of the Division of Rehabilitation Services. <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
25
87
112
0
18
B. Problem areas
0
34
38
25
3
12
0
0
C. Intervention Strategies for closed cases
7
0
79
0
7
1
94
D. Reasons for closing individuals' case files
67
3
9
0
0
2
2
0
4
0
0
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<P><p>
E. Results achieved for individuals
20
2
7
3
0
31
10
0
0
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<P><p>
Part III. Program Data
A. Age
7
23
26
50
6
112
B. Gender
59
53
112
C. Race/ethnicity of Individuals Served
6
0
3
50
0
50
2
1
D. Primary disabling condition of individuals served
1
5
2
2
1
2
7
0
4
1
1
2
14
5
0
1
0
2
2
7
23
0
1
1
3
19
0
0
0
4
0
0
0
2
112
E. Types of Individuals Served
13
13
85
1
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A <p><p>
B. Litigation
0
0
0
N/A <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation Services
No
N/A
B. Staff Employed
Person-Years Professional: There were two (2) full-time permanent professional positions dedicated to the delivery of CAP services during FY 2016. Total Professional Person Years: 2.0 <p><p>Clerical: 0, CAP received no clerical support during FY 2016. <p><p>Total Professional and Clerical Person Years: 2.0 <p><p>
Part VI. Case Examples
Case Examples
The Client Assistance Program was contacted by a young male client of the Maryland Division of Rehabilitation Services who requested help in asking the Division to continue with the funding they were providing to him while he attended school. He explained that he had been informed by his counselor that the funding he had been receiving would not continue as the Division had already provided all the funding that had been agreed too. CAP reviewed this individuals case record with the Division and found that his vocational counselor had requested approval from supervision to continued funding for school. The counselor was advised by supervision that the Division would not be funding the upcoming semester due to the individual only attending school part-time. CAPs review of this clients case file with the Division showed that attending school part time was not inconsistent with his functional limitations. The individual had attended several semesters previously part time with the Divisions approval. CAP contacted the Divisions Regional Director and outlined the concerns regarding the Divisions denial of funding raised from their review to the individuals case record with the Division. CAP asked the Regional Director to review this individuals file and consider a continuation of the funding that was being provided for school. The Division changed it decision and agreed to continue providing funding to assist this individual complete their college studies. <p><p>A nineteen year old female contacted the Client Assistance Program and asked for help in requesting the Division of Rehabilitation Services complete her Individualized Plan for Employment so the assistive technology that she needs to function adequately in school could be provided. She told CAP that she had completed her draft Individualized Plan for Employment some time ago but that this plan had not been approved. CAP reviewed the young ladys case file with the Division and found that she had been determined eligible for services and classified as being most significantly disabled. The Division had completed the necessary evaluations to agree to a vocational goal and the services need to reach that goal. CAP contacted the Clients vocational counselor regarding the delay in the approval of her Individualized Plan for Employment. CAP was advised that the Division was waiting for additional information from the Community College that the Client was attending. CAP followed-up with the Clients Vocational Counselor to discuss the need for this information in the approval of the Clients IPE as there did not seem to be a correlation between this information and the approval of the IPE. The individuals Vocational Counselor did not follow-up with the Client Assistance Program. However, CAPs review of the Clients case files with the Division showed that the Clients IPE had been approved been approved by the Division. <p><p>The Maryland Client Assistance Program was contac
Certification
Approved
Thomas Laverty
Director
2016-12-22
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