RSA-227 for FY-2016: Submission #889

Kentucky
9/30/2016
General Information
Designated Agency Identification
Kentucky Client Assistance Program
275 E. Main Street
2nd Floor
Frankfort
KY
40621
http://kycap.ky.gov
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(800) 633-6283
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Operating Agency (if different from Designated Agency)
Kentucky Client Assistance Program
275 E. Main Street
2nd Floor
Frankfort
40621
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vanessa.jones@ky.gov
http://kycap.ky.gov
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(800) 633-6283
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Additional Information
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Vanessa jones
(502) 564-8035
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Part I. Non-case Services
A. Information and Referral Services (I&R)
7
3
0
3
34
0
47
B. Training Activities
2
85
During the fiscal year the KyCAP program coordinator made presentations to approximately 85 individuals. She presented information on the KyCAP program and the VR program to 50 various service providers; county officials; businesses; and community members in one rural Ky county during a community meeting. She also presented information on self-advocacy to 35 individuals who are hard of hearing during the Hearing Loss Association monthly meeting. <p><p>
C. Agency Outreach
During the fiscal year the KyCAP program coordinator focused outreach to Ky high schools to reach transition aged youth in order to share information on VR programs and the services related to the WIOA regulations. <p><p>She then focused on all community members in Ky counties that want to be more self-sufficient; learn valuable skills; and learn about local resources in their community and surrounding counties. She partnered with Bluegrass Community Action Agency and I Am..Magazine and to begin a 6 month class in one rural Ky county. The class will allow participants to hear various speakers on a variety of topics, such as healthcare, nutrition, mental health, fitness, transportation and etc. We began the first class in November with 2 participants and will continue this class monthly until April with a graduation in May. <p><p>Also, due to Ky OVR and OFB moving up in order of selection and only serving priority category one at this time. She focused greatly on community outreach in order to obtain various community resources from eventually all 120 Ky counties to share with clients; staff and all persons who call or search program websites for information and resources. She attended various community resource fairs; as well as, career and college fairs across Ky. Then while traveling to various meetings across the state she also stopped at local businesses; agencies; and colleges to get information on jobs; services provided; transition and college information to add to the CAP resources library. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
177
4
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N/A <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <p><p>
Part II. Individual Case Services
A. Individuals served
8
19
27
0
8
B. Problem areas
0
13
21
2
7
5
0
0
C. Intervention Strategies for closed cases
2
7
9
0
0
1
19
D. Reasons for closing individuals' case files
9
1
5
0
0
2
1
0
1
0
0
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N/A <p><p>
E. Results achieved for individuals
1
0
0
0
12
0
1
5
0
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N/A <p><p>
Part III. Program Data
A. Age
2
4
11
9
1
27
B. Gender
10
17
27
C. Race/ethnicity of Individuals Served
0
0
0
6
0
21
0
0
D. Primary disabling condition of individuals served
1
0
0
0
0
0
0
0
2
0
0
0
0
3
0
1
1
0
0
0
9
0
0
0
2
6
0
0
0
2
0
0
0
0
27
E. Types of Individuals Served
2
7
18
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A <p><p>
B. Litigation
0
1
0
N/A - no systemic activities came out of the one litigation case. <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Education and Workforce Development Cabinet
No
N/A
B. Staff Employed
KyCAP services were provided by one (1) full time staff - the interim director/program coordinator <p><p>
Part VI. Case Examples
Case Examples
<b><u>CASE 1:</u></b> Client is 50 years of age with disability of back impairments. She called the KyCAP office regarding services that were provided but not authorized for by OVR although her counselor agreed that everything would be handled by them once insurance paid. However, it was not and client received a bill for services. And when she contacted her counselor, she was told she was no longer there; the authorization had not been done and she (client) was responsible for payment. After review of the case file, CAP staff found an email from previous counselor discussing this service and adding it to her IPE - it just had not been completed and amended before counselor resigned from her position; therefore, the OVR Branch manager agreed with our findings and clients bill was authorized and paid for by OVR. <p><p><b><u>CASE 2:</u></b> Client is 32 years of age with neurological disorders related to thyroid disease. She called the KyCAP office regarding services related to her self-employment and business plan, but specifically about the vendors being used to purchase her professional business equipment and supplies. After review of the case file; clients self-employment and business plan; visiting her potential business location and researching equipment vendors; CAP staff requested a reconsideration of vendor choices to branch manager. Between them they found that there was confusion with the vendor.VR was told the vendor would not accept their authorizations but client was told they would. After discussion with all parties the confusion was resolved and clients case moved forward with OVR supporting her self-employment and business plan and the vendors of her choice. <p><p><b><u>CASE 3:</u></b> Client is 49 years of age with disability of Acquired Brain Injury. He called the KyCAP office due to communication issues with his OVR counselor and the services with is supported employment provider. After KyCAP staff reviewed case file she decided to request a meeting with all parties involved in his case. It was determined at this meeting that client was having multiple difficulties and many things going on. The team decided to take some steps back and client agreed. First step was for client to have some assessments and counseling. During this time, client would call all parties several times a week with the same concerns, so it was suggested he keep a recorder or notebook to help him with reminders. Second step was to get him back in supported employment for job search. Once all of this was completed and along with his family support, client is now successfully employed and enjoys his job. <p><p>
Certification
Approved
Vanessa Jones
Program Coordinator
2016-12-12
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