RSA-227 for FY-2016: Submission #887

Illinois
9/30/2016
General Information
Designated Agency Identification
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
IL
62794-9429
http://www.dhs.state.il.us
(800) 641-3929
(800) 641-3929
Operating Agency (if different from Designated Agency)
Illinois Department of Human Services
Division of Rehabilitation Services
100 S. Grand Ave. East - P.O. Box 19429
Springfield
62794
Illinois
http://www.dhs.state.il.us
(800) 641-3929
(800) 641-3929
Additional Information
Francisco Alvarado
Leslie Jenkins
(866) 480-0833
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Part I. Non-case Services
A. Information and Referral Services (I&R)
254
1
0
3
518
40
816
B. Training Activities
20
204
On February 19, 2016 CAP provided a presentation at John A. Logan College for deaf students and staff. Ten individuals attended. The purpose of the training was to provide information regarding the scope of CAP services available to customers of the Department of Human Services (DHS) -Division of Rehabilitation Services (DRS), Vocational Rehabilitation (VR) and Home Services Programs (HSP). Also during the months of June 2016 through August 2016 CAP advocates visited 25 of the 44 DRS offices throughout Illinois providing information about CAP to the office staff. The purpose of these presentations was to develop better communication, and a greater understanding of CAPs role in advocating for individuals with disabilities. <p><p>
C. Agency Outreach
none <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
0
24
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<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
Information about CAP is also disseminated through its services to individuals with disabilities who are receiving services or are applying for services through the Division of Rehabilitation Services (DRS) Home Services Program (HSP). The HSP counselors provide customers with information regarding CAP and its contact information. CAP also makes contacts through the Centers for Independent Living (CIL). <p><p>
Part II. Individual Case Services
A. Individuals served
6
58
64
0
2
B. Problem areas
11
26
35
8
9
0
1
0
C. Intervention Strategies for closed cases
11
8
17
7
12
3
62
D. Reasons for closing individuals' case files
20
4
11
6
4
7
0
1
2
0
0
{Empty}
Other reasons for closing cases included: case inactive, client requested DRS close the case, release of information form not returned <p><p>
E. Results achieved for individuals
51
1
0
0
0
4
1
2
3
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Other results achieved included: client lost the hearing, client requested services outside the scope of the VR program <p><p>
Part III. Program Data
A. Age
3
15
14
31
1
64
B. Gender
29
35
64
C. Race/ethnicity of Individuals Served
2
2
1
16
26
17
0
0
D. Primary disabling condition of individuals served
2
2
0
1
0
5
1
0
14
3
2
1
6
1
2
0
0
0
0
4
7
1
0
0
2
2
0
0
0
1
0
1
1
5
64
E. Types of Individuals Served
55
1
3
1
0
4
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
1
CAP continues to be represented on the State Rehabilitation Council (SRC) that acts in an advisory capacity for the Governor, Secretary of IDHS, Director of DRS and the legislature on the needs and effectiveness of statewide vocational rehabilitation programs. <p><p>
B. Litigation
4
1
4
In August of 2016 CAPs legal vendor for the metropolitan Chicago area, LAF, filed a pre-hearing summary in support of the position that a merit based stipend is not a comparable benefit. LAF represented the VR customer at the hearing providing evidence and the customers testimony to the hearing officer. The case is awaiting a written decision. <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Illinois Division of Rehabilitation Services (DRS)
No
N/A
B. Staff Employed
CAP/HSP currently staffs five (5) positions that include the hotline operator, three advocates, and an interim program manager. The three advocates split their time between CAP and HSP; essentially providing CAP 1.5 full time advocate, .5 FTE phone operator, and .5 FTE program manager. The advocates are housed in different locations throughout the state in order to provide CAP coverage in the northern, central, and southern regions. A request has been made for two additional advocates and to fill the administrative assistant position that is also currently vacant. <p><p>
Part VI. Case Examples
Case Examples
The most interesting case during the past fiscal year involves a Vocational Rehabilitation customer who was receiving services including rental assistance while enrolled in classes towards his medical degree. However, DRS denied his request for rental assistance for the 2015-1016 school year despite having previously received such assistance for several years. Instead, DRS offered to assist with his travel cost from his parents home. The customer appealed and contacted CAP for assistance. CAP attempted to resolve the issue by speaking with the customers Counselor at the local DRS office. However, CAP found the counselor to be uncooperative. Therefore, the case was referred to CAPs legal vendor in the metropolitan Chicago area, LAF. LAF accepted the case and requested an Informal Resolution Conference. At this conference, LAF and DRS agreed that due to the customers vision impairment, and the fact the he would be traveling at night after completing his medical rotations, that rental assistance close to his campus was an appropriate exception to general policy. DRS and the customer settled the matter without need of a hearing. <p><p>
Certification
Approved
Leslie Jenkins
CAP Advocate
2016-12-01
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