RSA-227 for FY-2016: Submission #885

Iowa
9/30/2016
General Information
Designated Agency Identification
Iowa Client Assistance Program
DHR, Office of Persons with Disabilities
Lucas State Office Bldg.
Des Moines
IA
50319
(800) 652-4298
(800) 652-4298
Operating Agency (if different from Designated Agency)
Iowa Client Assistance Program
DHR, Office of Persons with Disabilities
Lucas State Office Bldg.
Des Moines
50319
Iowa
page.eastin@iowa.gov
(800) 652-4298
(800) 652-4298
Additional Information
Page Eastin
Page Eastin
(800) 652-4298
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
16
2
0
6
45
0
69
B. Training Activities
26
901
Training Activities <p><p>Topics Covered: a.CAP b.WIOA c.Section 511 d.ADA Title I e.Centers for Independent Living f.Working with Veterans g.VR services overview b.Purpose of trainings: a.Increase understanding of CAPs role in WIOA, VR, and CILs b.Increase capacity for outreach to unserved and underserved populations c.Increase and improve collaboration under WIOA d.Increase understanding of Section 511 e.Increase understanding of ADA Title I f.Improve collaboration for agencies serving veterans with disabilities- how to partner with VR c.Description of Attendees: a.SRC members b.Olmstead Consumer Taskforce members c.Workforce partners d.VR staff e.Employers f.CRPs g.NDRN attendees h.Case managers/Managed Care Organizations i.Youth receiving services from VR j.CILs k.Community partners <p><p>
C. Agency Outreach
Agency Outreach<p>Prior to the beginning of FFY 16, I realized that to conduct any sort of effective outreach I would need to build capacity. I aimed my training and outreach efforts towards groups of professionals to help increase their knowledge about WIOA and in turn invite them to participate in outreach. I did webinars, in-person trainings, and attended meetings to talk about WIOA, specifically individuals with disabilities and how to ensure that they are connected to and receiving quality VR services. CAP partnered with PABSS to provide outreach to individuals employed at subminimum wage and referred individuals who were interested in working in the community to VR for services. <p><p>CAP created a FAQ guide for college students and instructors relating to reasonable accommodations in school and in employment settings. This was in response to a barrage of complaints that instructors were not educated about reasonable accommodations, specifically for individuals who are blind and visually impaired. <p><p>
D. Information Disseminated To The Public By Your Agency
0
1
0
450
3
{Empty}
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
CAP was featured in a community organizations monthly newsletter. 2 videos providing information to the Deaf community were published on You Tube. The CAP white paper on Employment First was dispersed by multiple agencies and included in an Employment First Guidebook available to case managers and professionals statewide. <p><p>
Part II. Individual Case Services
A. Individuals served
10
19
29
0
6
B. Problem areas
8
6
11
4
0
2
0
0
C. Intervention Strategies for closed cases
2
6
15
0
0
0
23
D. Reasons for closing individuals' case files
14
2
3
2
0
1
0
0
1
0
0
{Empty}
<P><p>
E. Results achieved for individuals
2
1
1
0
12
4
2
1
0
{Empty}
<P><p>
Part III. Program Data
A. Age
1
5
7
16
0
29
B. Gender
12
17
29
C. Race/ethnicity of Individuals Served
1
1
0
1
0
20
0
0
D. Primary disabling condition of individuals served
0
0
0
0
0
0
2
0
6
0
0
1
1
1
0
0
0
0
0
1
10
0
0
1
2
2
0
0
0
2
0
0
0
0
29
E. Types of Individuals Served
2
0
21
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
2
CAP filed a formal complaint with the Iowa Public Information Board, which found that the Iowa Commission for the Blind violated the states open meeting law. The complaint was filed after the Commission went on record making derogatory and discriminatory comments about individuals with secondary disabilities in addition to blindness. This resulted in a public acknowledgement of wrong-doing by the Commission and formal training on meeting laws for the Commission. CAP published a white paper on Employment First as a response to a statewide lack of effort to assist individuals in transitioning from sheltered employment to competitive integrated employment. This resulted in increased efforts from community partners including the Olmstead Consumer Taskforce, CILs, and the Department for the Blind VR program. CAP reviewed and provided input into the SPIL (no recommendations from CAP were incorporated into the revision), the General VR agency policies (many recommendations were incorporated), and the VR agency for the blind (many recommendations were incorporporated). <p><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-other public agency
Iowa Department of Human Rights, Office of Persons with Disabilities
No
N/A
B. Staff Employed
CAP Director: 1.0 Supporting Staff Executive Officer 3: .04 Secretary: .07 Administrative Intern 1: .16 Administrative Intern 2: .08 There is one full time equivalent employee (CAP Director) and 3 supporting staff positions, none of which are full-time. The Administrative Interns are not employed at the same time. <p><p>
Part VI. Case Examples
Case Examples
Example 1: Client was born and raised in Iowa and had moved out of state to attend post-secondary training. Client was receiving tuition assistance from Iowas General VR agency and also needed personal assistance. She was receiving waiver services from the state where she was residing, but did not have enough supports to allow her to attend her program of study. A VR file was opened in the state where she is living and counselors from the two states worked together to create an outline of services to ensure that the clients needs were met without duplicating services and maximizing funding and resources available to the client. The collaboration between states was initiated by CAP who shared the TAC from RSA about serving dual-eligible clients. <p><p>Example 2: Client with untreated mental illness applied for services and initially VR staff said he needed to take medication to manage his disability. CAP argued that managing his disability could be done with interventions other than medication as the client wished. CAP advocated that part of the rehabilitation process was to assist individuals with understanding their disability and selecting the services that will best help them obtain employment. Once the individual was found eligible for VR services and a plan was developed, the CRPs were reluctant to serve him citing the severity of his untreated mental illness. CAP argued that Iowa is an Employment First state and that everyone is capable of employment with the right supports. After much advocating, the VR agency and CRP agreed and provided customized employment services. <p><p>
Certification
Approved
Page Eastin
CAP Director
2016-12-14
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