RSA-227 for FY-2016: Submission #882

Georgia
9/30/2016
General Information
Designated Agency Identification
Martin & Jones
123 N. McDonough St.
{Empty}
Decatur
GA
30030
http://www.georgiacap.com
(800) 822-9727
(800) 822-9727
Operating Agency (if different from Designated Agency)
Martin & Jones
123 N. McDonough St.
{Empty}
Decatur
30030
{Empty}
ssappeals@gmail.com
http://www.georgiacap.com
(800) 822-9727
(800) 822-9727
Additional Information
Charles L. Martin
Ashley Carraway
(404) 373-2040
{Empty}
Part I. Non-case Services
A. Information and Referral Services (I&R)
923
6
0
5
0
31
965
B. Training Activities
4
88
<p>(a) Topics covered- cap services, types of clients, types of complaints and results (Jan and April 2015); ethics training, customer service, )</p><p><p>(b) Purpose of the training- Inform src of cap assistance to clients and other information and referral;)</p><p><p>(c) Description of the attendees - src board members; GVRA representatives, cap, other presenters</p><p>
C. Agency Outreach
<p>CAP continues to distribute CAP brochures and information to organizations representing minorities to make them aware of CAP and the services provided by VR.</p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
115
0
{Empty}
<P><p>
E. Information Disseminated About Your Agency By External Media Coverage
<P><p>
Part II. Individual Case Services
A. Individuals served
54
96
150
5
56
B. Problem areas
72
25
75
2
0
24
0
43
C. Intervention Strategies for closed cases
30
8
4
0
0
0
42
D. Reasons for closing individuals' case files
37
0
3
0
0
2
0
0
0
0
0
{Empty}
<P><p>
E. Results achieved for individuals
29
2
0
0
4
4
1
2
0
{Empty}
<P><p>
Part III. Program Data
A. Age
1
24
50
65
10
150
B. Gender
90
60
150
C. Race/ethnicity of Individuals Served
3
1
3
75
0
71
0
153
D. Primary disabling condition of individuals served
1
0
1
1
0
0
0
0
20
8
0
0
8
3
1
0
5
0
5
1
21
0
0
0
21
14
0
2
0
28
1
0
1
8
150
E. Types of Individuals Served
24
0
93
0
41
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
<P><p>
B. Litigation
0
0
0
<P><p>
Part V. Agency Information
A. Designated Agency
External-all other private agencies
Martin and Jones
No
none
B. Staff Employed
<p>Number of Person Years&mdash;2 and 1/2 professional, and 1/2 clerical.</p><p><p>The Georgia CAP staff consists of the Director, Assistant Director, a Counselor/Advocate, and a part-time administrative assistant. The Georgia CAP has available legal representation. Charles Martin, previously the CAP attorney, has served as the CAP Director since 1997. The Assistant Director, Ashley Carraway, was previously an attorney and litigation manager, and carries an active CAP caseload. The Counselor/Advocate, Jennifer Page was a vocational rehabilitation counselor before becoming a CAP counselor.</p><p>
Part VI. Case Examples
Case Examples
<p>Client 1 called CAP to discuss his job training issues. The client had been assigned supported employment and was having a difficult time speaking with his coach. He completed his training via the computer, but had not received his payment for the hours completed. CAP opened a case on him and spoke with his VR counselor. Client was able to receive his payment and move toward his goal of gaining employment.</p><p><p>Client 2 felt he was underemployed in his position at a major grocery store. Client felt that he was being retaliated against because he made a complaint against the store. His disability was being ignored and he needed an accommodation. CAP opened a case and referred the client back to VR. Counselor was willing to assist the client in finding new employment, but also requesting the accommodation at the grocery store.</p><p><p>Client 3 reached out to CAP because she felt her counselor was not responding to her. The client had gone through the program to become a peer counselor, but also wanted to be a photographer. CAP contacted VR and they were trying to find placement for her as a peer counselor and stated they were not aware of the photography. VR agreed to bring the client in to discuss her goals and possibly changing her work plan goal.</p><p><p>Client 4 needed CAP to assist her with VR purchasing her books in her post-secondary program. The client had PELL grant that covered tuition and fees, but not books. CAP contacted VR to see if they would assist client and they requested a copy of her scheduled classes and prices of books. Client was able to provide the necessary documentation.</p><p><p>Client 5 felt that VR was not providing her the assistance she hoped to receive. CAP opened a case to get communication between the client and counselor reestablished. A meeting was set for each agency and the client to meet. The client is working toward her goal of gainful employment.</p><p><p>Client 6 wanted to be considered for post-secondary training. He stated he could not get assistance from VR and that he needed an advocate. CAP was able to assist by requesting the client receive a vocational evaluation from the agency. After the completion of the evaluation, we could move toward the services and work goal. VR agreed to this plan for the client to proceed.</p><p><p>Client 7 and VR had a relationship that was worsening. Client called CAP for help. CAP suggested an in-person meeting of all concerned, and client agreed. CAP did extensive preparation with client to diffuse the negative emotions that were so extensive and affecting that the success of the meeting was quite unlikely otherwise. The meeting was held, a good working relationship was established, and the case proceeded as it should.</p><p><p>Client 8 contacted CAP because she was not getting her calls to VR returned. CAP explained that before it could contact VR in her behalf, it would have to have a release signed by her. CAP also explained a quicker option: T
Certification
Approved
Charles L. Martin
CAP Director
2016-12-21
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