RSA-227 for FY-2016: Submission #877

Arizona
9/30/2016
General Information
Designated Agency Identification
Arizona Center for Disability Law
5025 East Washington Street
Suite 202
Phoenix
AZ
85034
(800) 927-2260
(800) 927-2260
Operating Agency (if different from Designated Agency)
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Additional Information
John Gutierrez
John Gutierrez
(602) 274-6287
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Part I. Non-case Services
A. Information and Referral Services (I&R)
100
13
3
74
15
36
241
B. Training Activities
7
177
1.January 28, 2016 Title: Client Assistance Program and VR Rights a) Topics Covered: Client Assistance Program, Vocational Rehabilitation, Rehabilitation Act 501; b) Purpose of the training: To educate Vocational Rehabilitation Counselors of the CAP Program; c) Description of the trainees: 6 VR Counselors <p><p>2.February 12, 2016 Title: Your Rights as an Applicant or Client of Vocational Rehabilitation a)Topics Covered: VR Program and CAP b)Purpose of the training: Provide information on the services available to VR clients c)Description of the trainees: 14 VR clients, family members, counselors and potential VR clients <p><p>3.April 30, 2016 Title: Your Rights as an Applicant or Client of Vocational Rehabilitation a)Topics Covered: VR Program and CAP b)Purpose of the training: Provide information on the services available to VR clients c)Description of the trainees: 25 VR clients, family members, counselors and potential VR clients <p><p>4.May 2, 2016 Title: Client Assistance Program and VR Rights a)Topics Covered: Client Assistance Program, Vocational Rehabilitation, Rehabilitation Act 501 b)Purpose of the training: To educate Vocational Rehabilitation Counselors of the CAP Program c)Description of the trainees: 15 VR Counselors and VR staff <p><p>5.May 17, 2016 Title: Your Rights as an Applicant or Client of Vocational Rehabilitation a)Topics Covered: VR Program and CAP b)Purpose of the training: Provide information on the services available to VR clients c)Description of the trainees: 12 VR clients and potential VR clients <p><p>6.June 10, 2016 Title: Client Assistance Program and VR Rights a)Topics Covered: Client Assistance Program, Vocational Rehabilitation, Rehabilitation Act 501 b)Purpose of the training: To educate Vocational Rehabilitation Counselors of the CAP Program c)Description of the trainees: 85 VR Counselors and VR staff <p><p>7.September 17, 2016 Title: Your Rights as an Applicant or Client of Vocational Rehabilitation a)Topics Covered: VR Program and CAP b)Purpose of the training: Provide information on the services available to VR clients c)Description of the trainees: 20 VR clients and potential VR clients <p><p>
C. Agency Outreach
On October 17, 2015, a CAP Advocate provided information at a vendor table at the Sierra VisAbility Day in Sierra Vista, AZ, a rural area in Arizona. 25 individuals were provided information on CAP and ACDL services. <p><p>On February 12, 2016, CAP attended and provided information at a vendor table at the 5th Annual African American Conference on Disabilities in Phoenix, AZ. This conference was attended by approximately 235 individuals. At the Conference, a CAP Advocate also provided a presentation entitled, Your Rights as an Applicant or Client of VR. <p><p>On March 3, 2016, several Center staff provided information at a vendor table at the Native American Disability Summit held in Phoenix, AZ. Approximately 100 individuals were provided information on CAP and ACDL services. <p><p>In August 2016, the Centers Executive Director traveled to several un-served, underserved areas in Arizona: Bullhead City and Flagstaff. The trainings on laws that apply to persons with disabilities were held in conjunction with public forums regarding our priorities for FY 17, including CAP. 19 individuals attended these two trainings. <p><p>On September 17, 2016, a CAP Advocate presented at the Latino Summit & Resource Fair. The presentation was entitled, Your Rights as an Applicant or Client of VR. 20 individuals attended the presentation. <p><p>Short-Team Assistance Team <p><p>The Center utilizes a centralized intake system known as the Short-Term Assistance Team (STAT). STAT staff initially receives all requests for assistance, including CAP issues. Our STAT is staffed by trained advocates under the direction and supervision of the Director of Information and Referral (I&R). CAP Advocates have provided training to STAT staff so they can provide callers with information and referral assistance, a brief service, or short-term technical assistance at the time of their initial call to the Center. Annually, CAP Advocates conduct training sessions for the STAT to acquaint them with new issues relating to the CAP program which will, in turn, assist them in conducting initial interviews. Once STAT staff has conducted these initial interviews, cases are assigned to CAP Advocates for further advocacy services. <p><p>Center Self-Advocacy Guides <p><p>The Center disseminates 19 Self-Advocacy Guides on topics related to vocational rehabilitation rights and Title I of the Americans with Disabilities Act. CAP callers can view or download the guides from the Centers website. The guides are available on the Centers website 24 hours a day, seven days a week, thus facilitating outreach to our clients statewide. The majority of our callers indicated that they have access to our website and prefer obtaining copies of our materials via the internet rather than through the mail. <p><p>In Fiscal Year 2016, Center staff added an additional guide entitled, Information on How Vocational Rehabilitation Determines Priority Category Placement for Order of Section (OSS).
D. Information Disseminated To The Public By Your Agency
0
0
0
3103
20
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1) 10/17/2015 Booth/Table, Sierra VisAbility Day, Sierra Vista, AZ. 25 people attended. 2) 10/26-27/15 Booth/Table, &quot;Evidence Based Conference, Phoenix, AZ. 100 people attended. 3) 1/21/2016 Booth/Table, Vail Transition Open House, Vail, AZ. 40 people attended. 4)2/10/2016 Booth/Table, Law School Public Interest Career Fair, Phoenix, AZ. 200 people attended. 5)2/12/2016 Booth/Table, 5th Annual African American Conference on Disabilities, Phoenix, AZ. 235 people attended. 6)3/17/2016 Booth/Table, Native American Disability Summit, Phoenix, AZ. 100 people attended. 7)3/31/2016 Booth/Table, Working with Students with Challenging Behaviors, Phoenix, AZ. 50 people attended. 8)3/31/2016 Booth/Table, I Want to Vote, Phoenix, AZ. 34 people attended. 9)4/6/2016 Booth/Table, 2016 Tempe/Mesa Transition Expo, Tempe, AZ. 100 people attended. 10)4/29/2016 Booth/Table, Health & Wellness Fair, Phoenix, AZ 66 people attended. 11)4/30/2016 Booth/Table, Disability Resource & Transition Expo Tucson, AZ. 200 people attended. 12)5/3/2016 Booth/Table, Working with Students with Challenging Behaviors, Flagstaff, AZ. 72 people attended. 13)5/13/2016 Booth/Table, Rays of Hope Conference, Phoenix, AZ. 300 people attended. 14)6/3/2016 Booth/Table, Overview of ACDL, Tempe, AZ. 30people attended. 15)7/7-9/2016 Booth/Table,53rd Biennial National Association for the Deaf Conference, Phoenix, AZ. 500 people attended. 16)7/12/2016 Booth/Table, Rev Up the Vote, Phoenix, AZ. 13 people attended. 17)7/27/2016 Booth/Table, All Votes Matter (HAVA), Phoenix, AZ. 250 people attended. 18)8/18-19/2016 Booth/Table, Special Education and Section 504 Law, Tucson, AZ. 150 people attended. 19)9/26/2016 Booth/Table, Glendale Union High School District - Next Step Program, Glendale, AZ 75 people attended. 20)9/28/2016 Booth/Table, City of Phoenix 50th Street Light Rail Station Announcement: Plans for New Light Rail Station near Ability360; Phoenix, AZ. 7 people attended. <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <p><p>
Part II. Individual Case Services
A. Individuals served
38
84
122
2
56
B. Problem areas
0
25
65
14
8
10
2
0
C. Intervention Strategies for closed cases
33
1
32
1
1
0
68
D. Reasons for closing individuals' case files
37
18
1
1
0
4
0
0
4
3
0
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E. Results achieved for individuals
31
0
2
1
15
12
4
2
0
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<P><p>
Part III. Program Data
A. Age
1
23
27
60
11
122
B. Gender
71
51
122
C. Race/ethnicity of Individuals Served
20
1
1
13
0
84
3
0
D. Primary disabling condition of individuals served
2
4
0
1
0
7
4
0
6
7
1
4
11
5
0
1
0
4
1
7
32
0
0
6
6
8
0
1
0
1
1
1
0
1
122
E. Types of Individuals Served
12
10
101
2
1
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
7
Lack of Client Informed Choice <p><p>CAP Advocates have noted that Vocational Rehabilitation (VR) Counselors do not provide their clients with Informed Choice for any of the services available from VR. These services may include the selection of the employment outcome, the rehabilitation services that the client will be provided, and information explaining how best for a client to be able to make a determination on what services to utilize. CAP Advocates have participated in meetings where Counselors automatically assign clients to specific providers regardless of the service, without ever offering the clients a choice. CAP Advocates will often ask new clients if they were given a choice in the service they were provided; overwhelmingly, clients tell us that they are not given any type of choice. <p><p>CAP Advocates have also learned from co-presenting with VR Counselors that they themselves are not always aware that VR clients have a choice in services related to their VR plan. VR Counselors not providing clients with a choice in the services to be provided continues to be one of the most persistent problems. <p><p>CAP Advocates have discussed this lack of choice for services with Rehabilitation Services Administration (RSA). RSA agreed with CAP and, therefore, we are working on a strategic plan which would give a full explanation to Counselors in order for Counselors to be able to determine the true meaning of Client Informed Choice. A CAP Advocate from the Arizona Center for Disability Law (ACDL) volunteered to be part of this strategic planning committee. The CAP Advocate explained to RSA that clients must be provided with informed choice with any of the services described in the Individualized Plan for Employment (IPE). This committee is working on finalizing a document that will be provided to all of the VR Counselors, with a full explanation on Client Informed Choice. <p><p>Sweeping Changes in the Administration of the VR program <p><p>Unfortunately, there have been some rather detrimental staffing changes in the VR program in the last year. The Administrator that was terminated was the only Administrator to raise the VR rehabilitation rate. The rate rose last year to a record 54%. A new state Administration, which governs the VR program, is making widespread changes to the VR program. For example, the new Administration has made significant changes to the VR policy manual. <p><p>CAP Advocates met with the new VR Administrator to discuss the VR policy changes. The CAP Coordinator also sent a written request to the new VR Administrator asking why the policy manual was changed without following the mandate of the Rehabilitation Act. According to the Rehabilitation Act, policy changes need to be discussed with the State Rehabilitation Council (the SRC), CAP, and a public forum convened before changes are made. <p><p>Following our meeting, the new VR Administrator has agreed to work with CAP to resolve some of the current issues
B. Litigation
0
0
0
There were no systemic litigation activities to report this fiscal year. <p><p>
Part V. Agency Information
A. Designated Agency
External-Protection and Advocacy agency
Arizona Center for Disability Law
No
N/A
B. Staff Employed
Arizona Center for Disability Law<p>For the fiscal year ended 09/30/2016 Type of PositionFTE% of year filledPerson Years Professional<p>Full-time1.78100%1.78<p>Part-time<p>Vacant<p>Total Professional1.78100%1.78<p>Clerical<p>Full-time0.64100%0.64<p>Part-time<p>Vacant<p>Total Clerical0.64100%0.64<p>Total - Professional & Clerical2.42100%2.42 <p><p><p><p><p><p>
Part VI. Case Examples
Case Examples
The case of J.M. <p><p>When the CAP Advocate first worked with J.M., he was a transition student just completing high school in preparation to obtain VR services. At a meeting with the CAP Advocate in attendance, J.M. informed the VR Supervisor that he was interested in becoming an auto mechanic. At that time, the VR Supervisor informed J.M. that he should research the different mechanic schools and choose the one he thought would be the most appropriate for him. <p><p>J.M. lived in a rural community and therefore chose a school in another city. The reason J.M. chose this particular school was because it was a technical school with a smaller teacher to student ratio, which was more appropriate due to this clients learning disabilities. <p><p>The VR Supervisor wrote an Individualized Plan for Employment (IPE) for J.M. with the Vocational Goal of Automotive Service Technicians and Mechanics in December 2013. The IPE included the school of J.M.s choice which was located in another city, along with all the services he would require to complete the school. <p><p>J.M. was ready to start school in August of 2014. At that time, the VR Supervisor decided that she was not going to honor the IPE. The CAP Advocate became involved to determine if there was justification for denying the IPE. The VR Supervisor stated that since there was a school in J.M.s area that offered auto mechanics classes, that would be sufficient for J.M. to complete and find employment in the auto mechanics field. <p><p>The CAP Advocate had multiple meetings in fiscal years 2015 and 2016 with various staff of VRs Administration and explained that the IPE was written, approved, and therefore needed to be honored. VRs Administration finally agreed with the CAP Advocate in January 2016, and Administration directed the Supervisor to honor J.M.s IPE and allow him to attend the school of his choice, as per the already agreed to and signed IPE. <p><p>The CAP Advocate spoke with J.M. and he shared that he is more than &frac34; of the way through his classes, has a 4.0 grade average, and has already been offered a position as a mechanic when he graduates in May 2017. <p><p>The case of R.H. <p><p>CAP Advocate represented client R.H. in a mediation with Vocational Rehabilitation (VR) over their decision to close his case. VR claimed R.H. had obtained a job in his chosen employment field and had maintained it successfully for over 90 days. R.H. disagreed with this decision and requested assistance from CAP in his appeal. R.H.s identified employment goal on his Individualized Plan for Employment (IPE) was Sales and Related Worker. R.H. had a long employment history of doing sales work for a national business services company. Due to complications of his disability, R.H. lost that job and spent several years recovering. He came to VR for assistance with finding employment where his sales experience could once again be used. VR provided him with dental services, car repairs, and
Certification
Approved
J.J. Rico
Executive Director
2016-11-10
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