RSA-227 for FY-2016: Submission #874

Alabama
9/30/2016
General Information
Designated Agency Identification
Alabama Department of Rehabilitation Services
602 S. Lawrence Street
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Montgomery AL
AL
36104
(800) 441-7607
(800) 441-7607
Operating Agency (if different from Designated Agency)
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Additional Information
Rachel L. Hughes
Rachel L. Hughes
(334) 263-2749
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Part I. Non-case Services
A. Information and Referral Services (I&R)
60
0
0
0
35
1045
1140
B. Training Activities
19
1028
The purpose of training is to provide awareness of CAP services. The topics discussed include what to do if you are unable to get in touch with your VR counselor, how to advocate for the services you need, and what to do if VR will not listen to your concerns. Most of the attendees were consumers of VR. Some were parents of children receiving services. A few attendees did not receive services from VR or Independent Living but could benefit if they applied for services. <p><p>
C. Agency Outreach
There are two areas I focused my attention this year. I continue to talk with parents and consumers who are involved in programs which serve people with severe disabilities. Another area are for people in the community that are unaware that they or their child could be receiving some type of service. Contact information was provided so that they could get in touch with the organization. <p><p>
D. Information Disseminated To The Public By Your Agency
0
0
0
500
6
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N/A <p><p>
E. Information Disseminated About Your Agency By External Media Coverage
N/A <p><p>
Part II. Individual Case Services
A. Individuals served
4
43
47
0
13
B. Problem areas
3
22
23
0
0
0
1
2
C. Intervention Strategies for closed cases
19
16
12
0
0
0
47
D. Reasons for closing individuals' case files
24
7
4
2
0
3
0
0
7
0
0
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N/A <p><p>
E. Results achieved for individuals
10
2
2
3
4
13
11
2
0
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N/A <p><p>
Part III. Program Data
A. Age
1
14
8
23
1
47
B. Gender
17
30
47
C. Race/ethnicity of Individuals Served
1
0
0
18
26
2
0
0
D. Primary disabling condition of individuals served
2
4
0
1
1
1
4
0
5
1
0
1
2
2
0
0
0
1
0
0
5
0
0
0
7
5
0
1
0
2
1
0
0
1
47
E. Types of Individuals Served
40
0
1
1
1
4
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A <p><p>
B. Litigation
0
0
0
N/A <p><p>
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Alabama Department of Rehabilitation Services
No
Alabama Department of Rehabilitation Services
B. Staff Employed
1 Full time Director/Advocate and 1 Full time assistant 9/12 months - Part time 3/12 months. <p><p>
Part VI. Case Examples
Case Examples
CASE 1 This is a self-employment case. When I opened the case, the consumer had met with a counselor several times as well as her supervisor. The VRC had given the consumer misinformation about how VR could assist with sponsoring a self-employment case. The consumer had gone out and purchased some services to begin developing the plan. At this point, the consumer spent money he did not have in his pocket and wanted VR to reimburse him for the money spent. He had completed a business plan and had turned it in but it hadnt been approved. The Alabama Department of Rehabilitation Services (ADRS) at that time had a policy on Self-Employment but was in the process of changing the plan. The consumer wanted a guide of some kind to help him know what the process of getting support by ADRS and the amount they would be able to sponsor him. In the meantime, the VRC moved over to another unit. The VRC kept the case but had a new supervisor. With the help of a new supervisor, a new plan was written and finally accepted by the consumer. Unfortunately, the consumer did not feel comfortable with the VRC and asked that he receive a new counselor. A request was made by CAP and a new VRC was granted within the same unit of the supervisor. The consumer presented 3 additional updates to the existing business plan. Finally, after reviewing the last submitted plan several VR partners and the person in charge of self-employment agreed to the plan and it was submitted to the general Assistant Commissioner. With his approval, it was then referred to SCORE which helps people with self-employment. The consumer, CAP director, VRC, VR supervisor, person who assists with self-employment plans, and a retired business man from SCORE met to devise a plan. It was at this meeting that VR showed the consumer the self-employment tiers and how much assistance he could receive in start-up funds. Unfortunately, because of bad credit the consumer was unable to get any business loans. This consumer is a SSDI recipient and because the consumer had already put money into his business upon speaking with the first VRC, CAP director advocated for VR to pay for the full amount of what he was asking to start his business. The Assistant Commissioner agreed based on the information present that VR would financually support the business plan in full. At the time of closure, CAP Director assisted consumer in filling out an application for Passenger Motor Carrier with the Alabama Public Service Commission. The Assistant Commissioner was called upon to testify that VR would be financially supporting the consumer to start the business. At the end of the year, the consumer had not yet heard back from the Alabama Public Service Commission regarding the granting of this business. In the meantime, another person took over the self-employment program and developed a business protocol for future VR self-employment prospects with the assistance of the CAP Director, SCORE, and Assistant Commissioner
Certification
Approved
State of Alabama Client Assistance Program
SACAP Director/Advocate
2016-12-07
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