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RSA-227 for FY-2021: Submission #1196

Maryland
09/30/2021
General Information
Designated Agency Identification
Maryland Division of Rehabilitation Services
2301 Argonne Drive
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Baltimore
Maryland
21771
410 554-9363
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1-800-638-6243
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Operating Agency (if different from Designated Agency)
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Additional Information
Thomas Laverty
Thomas Laverty
410-554-9363
tlaverty@maryland.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
314
24
0
0
60
45
443
B. Training Activities
1
18
A staff member of the Client Assistance Program presented to eighteen new staff members of the Division of Rehabilitation Services during their Quality Rehabilitation Training. This training took place remotely and CAP reviewed and discussed the legislation that established the Client Assistance Program. CAP also discussed the structure and purpose of the Client Assistance Program. CAP explained to the new counseling staff that an Advocate works on the client’s behalf in addressing the individuals concerns. The reporting requirements to RSA by the Client Assistance Program was reviewed with the new staff to provide them with an understanding of the services provided by the Client Assistance Program. Questions regarding the services provided by the Client Assistance Program were encouraged from the training participants. CAP staff attempted to answer all of the questions asked, sometimes using hypothetical situations involving client and their concerns.
C. Agency Outreach
CAP staff remotely attended all Maryland Statewide Independent Living Counseling meeting to provide outreach and information to Independent Living consumers, applicants and referral sources. No other outreach was conducted due the restrictions placed on the staff by the CoVid 19 pandemic.
D. Information Disseminated To The Public By Your Agency
0
0
0
5000
0
0
N/A
E. Information Disseminated About Your Agency By External Media Coverage
N/A
Part II. Individual Case Services
A. Individuals served
25
35
60
61
17
B. Problem areas
0
31
8
2
6
14
0
0
C. Intervention Strategies for closed cases
12
0
31
1
0
0
44
D. Reasons for closing individuals' case files
32
3
5
0
0
1
0
0
3
0
0
0
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E. Results achieved for individuals
7
0
1
1
10
14
10
1
0
0
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Part III. Program Data
A. Age
0
9
20
30
1
60
B. Gender
34
26
60
C. Race/ethnicity of Individuals Served
0
1
1
35
0
19
1
2
D. Primary disabling condition of individuals served
0
0
0
0
0
7
5
1
1
2
0
1
8
1
0
0
0
1
0
1
23
0
0
0
0
6
0
0
0
3
0
0
0
0
60
E. Types of Individuals Served
2
9
49
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
N/A
B. Litigation
0
0
0
N/A
Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Maryland Division of Rehabilitation
No
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B. Staff Employed
There were two full time permanent professional positions dedicated to the delivery of CAP services during FY 2021. Total Professional and Clerical Person years:2.0
Part VI. Case Examples
Case Examples
A 32 year old male with Major Depression and Schizotypal Personality Disorder contacted the Client Assistance Program and requested help in determining whether the Division of Rehabilitation Services would provide funding for him to attend Law School at the University Of Baltimore School Of Law. He had made the request for funding, but had not been provided an answer from the Division regarding his request. At initial contact with the Client Assistance Program, Jonathan was living in Israel. The time difference between Israel and the Eastern United States made the task of coordinating services more difficult. Jonathan indicated that classes at the law school would begin in one week. Given the lack of a decision from the Division, the ongoing Covid Pandemic, and the lack of arranged services regarding a place to live on his return to Baltimore complicated the situation further.

The Client Assistance Program contacted the Director of the Office of Field Services, with the Division, to follow up on the approval of the client’s Individualized Plan for Employment and the provision of funding for law school contained in it. CAP indicated that classes were to begin in one week, and if Jonathan was going to attend law school the decision regarding funding was needed. After review of the case, The Director agreed to provide funding for 2 trial semesters of Law School. In addition, Jonathan required help obtaining a laptop computer to participate in classes successfully, and Rental Assistance as the University of Baltimore does not have on campus housing. The Client Assistance Program was able to assist Jonathan in obtaining a timely answer from the Division regarding funding for law school. In addition, Jonathan was able to arrange funding from the Division for his housing and school supplies that would be required by him to be successful at the University.

A 46-year-old female with Bipolar Disorder, PTSD, and other limiting physical health challenges. She contacted the Client Assistance Program to ask for help in appealing the denial of funding for training from the Division of Rehabilitation Services to become a licensed Esthetician.

The client already had training as a Massage Therapist, but who could no longer handle the physical demands of the job. DORS was suggesting that she attend training to be a Nail Technician, due to some conflicting information in the Career Assessment and a Medical Functional Evaluation.

The Client Assistance program provided DORS with documentation from the School and a Salon owner that stated the client could use an accommodation of a stool while attending Esthetician training, and while employed. DORS agreed to amend the client’s IPE for Esthetician training.

Certification
Approved
Thomas Laverty
Director, Client Assistance Program
2021-12-21
OMB Notice

OMB Control Number: 1820-0528, approved for use through 07/31/2023

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 16 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is required to obtain or retain a benefit (Section 13 of the Rehabilitation Act, as amended). Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to U.S. Department of Education, Washington, D.C. 20202-4537 or email ICDocketMgr@ed.gov and reference the OMB Control Number 1820-0528. Note: Please do not return the completed form to this address.