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RSA-227 for FY-2021: Submission #1182

Georgia
09/30/2021
General Information
Designated Agency Identification
Martin & Jones
123 N McDonough St.
{Empty}
Decatur
GA
30030
http://www.georgiacap.com
404-373-2040
800-822-9727
800-822-9727
Operating Agency (if different from Designated Agency)
Martin & Jones
123 N McDonough St.
{Empty}
Decatur
30030
GA
jpage@georgiacap.com
http://georgiacap.com
404-373-2040
800-822-9727
800-822-9727
Additional Information
Jennifer M. Page
Jennifer M. Page
404-373-2040
jpage@georgiacap.com
Part I. Non-case Services
A. Information and Referral Services (I&R)
752
11
0
8
32
372
1175
B. Training Activities
3
237
Presentations
CAP was a panelist at the Georgia Council of the Blind’s 2020 Virtual Convention for their VR Transition/Youth Talk (November 2020). The VR process and services were discussed to a group of students, parents and other professionals to prepare students for choices they will have after high school.

CAP presented a breakout session at the 2020 TASH Conference - Virtual Edition titled “Ways to Exercise Your Power: Vocational Rehabilitation, Due Process & Advocacy” (December 2020). The topics discussed were how to go through the VR process, while advocating for yourself. Those in attendance were advocates, leaders and subject matter experts.

CAP presented at the SRC quarterly meeting and discussed the services we can provide, information from the RSA 227 report, access to our website and directing the SRC to our social media pages for community information and resources (February 2021). Those in attendance were council members and VR presenters.


Trainings
CAP attended a SRC Executive Committee via Microsoft Teams (October 2020).

CAP attended a SILC Board meeting (October 2020).

CAP attended the quarterly SRC meeting via Zoom (October 2020).

CAP attended the NCSRC call via Zoom (October 2020).

CAP attended the GVRS Board meeting via Zoom (November 2020).

CAP had a meeting with the National Employment Team (NET) Business Relations Consultant about CAP services in Georgia (November 2020).

CAP attended the webinar “COVID-19: Apps for Independence and Safety” hosted by The Center for Inclusive Design and Innovation. Topics included: a new project focusing on delivering accessible messages about COVID-19 to people with disabilities, their families, and caregivers (November 2020).

CAP attended a NCSRC meeting via Zoom (December 2020).

CAP attended a SRC Executive Committee meeting discussing the Closure of Priority Categories (December 2020).

CAP attended a meeting with the SRC Executive Committee and GVRA Leadership to discuss the closure of Priority Categories (December 2020).

CAP attended 2020 TASH Conference - Virtual Edition. Some breakout sessions attended include: “Great Expectations: Vision and Planning for Transition to Adulthood”; “Self-Advocates Influencing Change and Speaking Up” and “Everything You Need to Know about Vocational Rehabilitation Services” (December 2020).

CAP attended a pre-recorded Webinar that covered Pre-Employment Transition Services Flexibility Regarding the Use of Federal Vocational Rehabilitation Funds hosted by George Washington University, the National TechnicalAssistance Center on Transition (NTAC:C) and Vocational Rehabilitation Technical Assistance Center Quality Management (VRTAC-QM). The discussion covered the use of federal funding on Pre-Employment Transition Services (December 2020).

CAP attended GVRA’s Virtual Public Hearing Order of Selection Implementation via Zoom (December 2020).

CAP attended a pre-recorded Webinar “Triumphant Telecommuting” hosted by the VR Development Group. Topics included: exploring the challenges of telecommuting; learning how to set a productive and ergonomic home office environment and managing your time wisely with tips from the pros (December 2020).

CAP attended a pre-recorded webinar “Serving Veterans with Mental Health Issues” hosted by Project E3. Topics included: veterans coping with serious mental illness; understanding veterans from the perspective of a veteran; system collaborators and community partners that can assist veterans with disabilities and how transferable skills can be applied to employment opportunities (December 2020).

CAP attended the GVRS Board meeting via Zoom (January 2021).

CAP had a quarterly meeting with GAO on systemic issues in the disability community via Zoom (January 2021).

CAP attended the webinar “Making Social Media Accessible for People with Disabilities” hosted by The Center for Inclusive Design and Innovation. Topics included: the impact of using social media to reach a variety of audiences within the disability community and how to make shared information more accessible on frequently used platforms such as Facebook, Twitter, Snapchat, Twitter, Instagram & TikTok to reach the largest number of people (January 2021).

CAP attended a pre-recorded webinar “Using Innovative and Alternative Approaches for De-Escalating Individuals in Crisis Situation” hosted by The Mental Health & Developmental Disabilities National Training Center. Topics included: strategies for working with individuals with intellectual and developmental disabilities and disadvantaged and underserved populations who are experiencing a crisis situation; alternatives to police involvement; promoting client-centered communications; scene safety; de-escalation strategies; rapport building and the role of self in crisis intervention. (January 2021).

CAP attended the Statewide Independent Living Council of Georgia’s Winter Board Meeting via Zoom (January 2021).

CAP attended the Disability Innovation Fund--Career Advancement Initiative Model Demonstration Project, Assistance Living Number 84.421C (January 2021).

CAP attended the Employment First Council quarterly meeting via Zoom (February 2021).

CAP attended the SRC quarterly meeting via Zoom (February 2021).

CAP attended the NCSRC meeting via Zoom that covered “Structuring Our Meetings and What Information Should We have for Conducting Successful SRC Meetings” (February 2021).

CAP attended VR’s First Quarter Policy Committee Meeting (February 2021).

CAP attended the webinar “Cultivating Resilience” hosted by The National Clearinghouse of Rehabilitation Training Materials. Topics included: resilience; how we can proactively cultivate it in our lives and ten healthy practices by Becky Andrews, a licensed clinical mental health counselor and owner of Resilient Solutions, Inc. (February 2021).

CAP attended the Statewide Independent Living Council, “Day at the Capitol” via Zoom (February 2021).

CAP attended the webinar "Self Care for Rehabilitation Professionals'' hosted by the Florida Rehabilitation Association. Topics included: PPEs, HIPAA compliant platforms, accessibility, ethical telehealth practices, tips for working with clients during the pandemic, etc. (February 2021).

CAP attended a pre-recorded webinar "2021 Lunch & Learn Debut - Digital Accessibility" hosted by the Pennsylvania Rehabilitation Association. Topics included: What does the online document and web experience look like for a person who uses assistive technology if it is not accessible; how can you make your electronic communications/website more accessible; and awareness-raising examples (February 2021).

CAP attended the webinar “Covid-19:Resources for Mental Health Professionals” hosted by the Florida Rehabilitation Association (February 2021).

CAP attended the webinar “Professional Ethics in Interesting Times:Foundations and Beyond” hosted by the Florida Rehabilitation Association (February 2021).

CAP attended the webinar “Stigma as Trauma:Recommendations for Considering and Addressing Stigmas a Source of Trauma” hosted by the Florida Rehabilitation Association (February 2021).

CAP attended the GVRS Board meeting via Zoom (March 2021).

CAP attended a Zoom meeting with the VR Director and SRC Executive Committee to discuss the VR program, priority category and VR staff (March 2021).

CAP attended a SRC Executive Committee Zoom meeting to prepare for the next SRC Council meeting (March 2021).

CAP attended the webinar “Healing and Transforming Racial Trauma in the Counseling Field” sponsored by the University of Florida Counseling and Wellness Center (March 2021).

CAP attended 4th Quarter VR/CAP Meeting via Zoom (April 2021).

CAP had a quarterly meeting with GAO on systemic issues in the disability community via Zoom (April 2021).

CAP attended VR’s Second Quarter Policy Committee Meeting (April 2021).

CAP attended the webinar “Sexuality, Aging & Disability with Dr. Cheryl Cohen Greene” hosted by The University of Colorado, Colorado Springs’ Gerontology Center (April 2021).

CAP attended the SRC quarterly meeting via Zoom (April 2021).

CAP attended the Statewide Independent Living Council of Georgia’s Spring Quarterly Board Meeting via Zoom (April 2021).

CAP attended the webinar “Unpacking Assumptions: Equitable Approaches to Re-Engaging Students and Youth in Education and VR Services” hosted by NTACT (April 2021).

CAP attended a live YouTube event “Perspectives on Our Teens’ Mental Wellness” hosted by the Georgia Campaign for Adolescent Power & Potential (April 2021).

CAP attended the GVRS Board meeting via Zoom (May 2021).

CAP attended the GVRS Board meeting via Zoom (July 2021).

CAP had a quarterly meeting with GAO on systemic issues in the disability community via Zoom (July 2021).

CAP attended a pre-recorded webinar “Now, More Than Ever: The Ethical Practice of Rehabilitation Professional Self Care” hosted by the Center for Innovative Training in Vocational Rehabilitation and The George Washington University Center for Rehabilitation Counseling Research and Education (July 2021).

CAP attended a pre-recorded webinar “VR and CAP Moving Forward Together: Effective Collaboration Strategies” hosted by the National Disability Rights Network (September 2021).

C. Agency Outreach
CAP attended and was a presenter at Telic Empowerment’s Virtual Disability Resource Fair (April 2021).

CAP participated in a conference call with representatives from Georgia Military College’s Stone Mountain campus to discuss CAP services and the process for VR clients to receive financial support for Post-Secondary Training (June 2021).
D. Information Disseminated To The Public By Your Agency
0
0
0
159
2
0
Outreach via email to Georgia’s Colleges, Universities & Technical Schools (October 2020).

CAP participated in Oconee Fall Line Technical College’s Virtual Resource Fair on Facebook (November 2020).

Outreach via email to Georgia’s Colleges, Universities & Technical Schools (February 2021).

CAP attended and was a presenter at Telic Empowerment’s Virtual Disability Resource Fair (April 2021).

Outreach via email to Georgia’s Colleges, Universities & Technical Schools (June 2021).

CAP disseminated our informational brochure in an email blast twice this fiscal year to Georgia Colleges and Universities. These brochures are shared with the Disability Coordinators Offices to share with students who are current clients of the DSU and those who may be interested in services. CAP explains that anyone who needs braille or large print brochures can contact our office and we will mail them to the office or the client. Our website is user friendly to all of our viewers and we encourage feedback if a client has any issues navigating our site.
E. Information Disseminated About Your Agency By External Media Coverage
CAP is gaining viewership over our Social Media platforms. We have 632 followers and growing due to postings on virtual education classes being offered by other agencies that are of interest to the disability community. That information is shared by viewers to other platforms, giving CAP more online traffic to our CAP website.
Part II. Individual Case Services
A. Individuals served
20
178
198
198
13
B. Problem areas
87
50
55
5
1
81
0
0
C. Intervention Strategies for closed cases
149
0
40
0
0
0
189
D. Reasons for closing individuals' case files
176
5
4
0
0
4
0
0
0
0
0
0
{Empty}
E. Results achieved for individuals
60
4
2
1
20
30
4
68
0
0
{Empty}
Part III. Program Data
A. Age
11
28
51
89
19
198
B. Gender
122
76
198
C. Race/ethnicity of Individuals Served
4
3
0
115
0
64
0
12
D. Primary disabling condition of individuals served
2
3
1
1
2
3
15
2
39
13
2
3
6
0
1
1
0
0
4
6
31
4
1
17
6
8
0
2
0
9
0
1
0
15
198
E. Types of Individuals Served
9
9
99
5
10
66
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
CAP participated in VR's policy review and update committee, but the recommended changes have not been approved and implemented by leadership for public hearing. The committee was composed of VR staff and other agencies that work directly with VR clients. Since the changes have not been approved, it cannot be counted as a change in policy pr practice.
B. Litigation
0
0
0
The CAP attorney did not participate in any ALJ hearings during fiscal year 2020. The CAP attorney consults on cases when asked by CAP staff for assistance and he provides guidance and counseling to CAP staff.
Part V. Agency Information
A. Designated Agency
External-all other private agencies
Martin & Jones
No
None
B. Staff Employed
The Georgia CAP staff is consistent of the CAP Director, who also does case management as a Counselor/Advocate, a CRC Counselor/Advocate that does case management full-time, a part-time administrative assistant, and the CAP attorney who is available as needed for non-litigation and litigation issues. Jennifer M. Page serves as the CAP Director, who has worked for CAP since January 2006, but previously served as a Vocational Rehabilitation Counselor. Ms. Page maintains the daily operations of CAP, deals with issues with the DSU and clients, and supervises CAP staff. The CRC Counselor/Advocate, Stephanie Woods worked previously as a Service Area Manager for GVRA before joining CAP in February 2019. She does daily case management, CAP social media, outreach and maintaining the CAP website.
Part VI. Case Examples
Case Examples
Client contacted CAP for assistance appealing Notice of Change concerning assignment of Priority Category/placement on VR waitlist. CAP assisted with the submission of additional psychoeducational and medical evaluations/records to advocate for re-determination to Priority Category 1 based on client’s functional limitations and services needed to improve his independent living, successfully participate in post-secondary training and prepare for employment. Client’s Priority Category was re-determined, he was removed from the waitlist and his Individualized Plan for Employment was written to include comprehensive training at The Louisiana Center for the Blind.

Client contacted CAP for assistance re-establishing communication with VR and updating his Individualized Plan for Employment with new providers for comprehensive blindness training. CAP advocated for a change in client’s service provider(s) due to lack of skill gain resulting from breaks in service and recurring scheduling issues. Assistance was provided to client & his VR Counselor with completing application for Blind, Inc.

Client contacted CAP for assistance with obtaining an update on her ramp application from her local independent living center. CAP assisted in obtaining an update for the client and provided alternative funding resources in an effort to more quickly meet her independent living needs.

Client contacted CAP for assistance receiving reimbursement for Summer term of post-secondary training. CAP assisted the client in getting her case into compliance, ensuring her Individualized Plan for Employment was amended and with request for Policy Exception as authorization was not generated prior to term start.

Client contacted CAP after appealing Notice of Change for successful closure as she was in need of assistance advocating for further services, specifically a new vehicle modification. CAP provided guidance on VR’s Informal Administrative Review process, Policy Section 498 - Vehicle Modifications as the client presently had a modified vehicle which VR supported during her current case and on cost sharing. CAP aided the client in making her request and in updating the client's financial needs assessment on file to include disability-related expenses.

Client contacted CAP for assistance with Total & Permanent Disability Discharge of student loans. Referral was made to Nelnet for aid in applying for TPD discharge.

Client contacted CAP regarding discrimination occuring at her place of employment and for help obtaining alternative employment. Referrals were made to Atlanta EEOC Office, Georgia Vocational Rehabilitation Agency and Bobby Dodd Institute as they were providing long-term follow along services under waiver.

Client contacted CAP regarding a complaint concerning her Social Security Rep Payee, misuse of funds and fraud. Referral was made to The Georgia Advocacy Office’s Representative Payee Review Program.

Client contacted CAP for monetary assistance with her disability-related expenses, specifically her prescriptions. Referrals were made to Good Pill Pharmacy and GoodRx.

CAP was contacted by a client for assistance receiving recommended assistive technology from VR to maintain their employment. CAP advocated for AT devices recommended by the Center for Visually Impaired and VR’s Assistive Technology Team. Follow-up services were provided to ensure authorization completion, purchase, delivery and setup of equipment.

CAP was contacted by a client for assistance with their VR case, specifically funding for Fall ‘20 post-secondary training, accommodations/assistive work technology and orientation/mobility training. CAP aided the client in identifying the counselor assigned to their case, creation of their Individualized Plan for Employment and receipt of primary and support services for PST.

CAP was contacted by a client for assistance with in-home medical services. Referrals were made to Aging & Disability Resource Connection and the Georgia Department of Human Services’ Division of Aging Services.

Client contacted CAP regarding accommodations needed to perform the essential functions of her job. Referral was made to the Job Accommodation Network and employer’s Human Resources Department.

CAP was contacted by a client following their admittance into a Georgia Inclusive Post-Secondary Education Program regarding how Vocational Rehabilitation could possibly assist them financially. Explanation of VR process and services was provided along with contact information for the client's local VR Office so an application/intake appointment could be obtained.

Client called CAP For a self-employment case. The Informal Administrative Review reviewed all of the information and the client had an existing business and per VR policy, they can assist with certain supplies. Client wanted new tires on his already purchased dump truck. Client stated he would go to work in his field of expertise because he really wanted to provide for his family immediately.

Client felt she had no choice but to call CAP. She is newly blind after having a long career and has a limited amount of vision left, but she wants to learn as much with accommodations to assist her. She was having a delay in receiving her equipment. Client was assigned a new counselor and received her equipment after CAP intervened on her behalf.

Client needed her hearing aids to be paid for and called CAP because she wanted VR to assist her. CAP informed the client that she needed to see how much Medicaid would cover and VR could assess their cost, if any. The client decided she wanted to close her case because she stated she was not ready to be employed due to the pandemic and she would try to pay for the hearing aids with her Medicaid coverage.

Client wanted VR to assist her with getting a job in social services because she has a Master’s degree in Social Work. Client works at Goodwill after being out of her chosen career field for many years. She did not appeal the Notice of Change denying VR assisting her with returning to Social Work. Client has a mental illness of impulse control, which makes it difficult to support that goal. Client is unwilling to accept this decision.

Client called on behalf of her son who wanted to work specifically with lumber called CAP because he needed assistance finding a job in this field. Client had to be referred to an employment specialist to begin the search for a job in this field.

Client needed CAP assistance with a certain type of brailler because he stated the one he had did not work for him and even with training, he was not proficient. CAP checked with AWT and the deputy director of blind services. VR had done their due diligence trying to locate the type of brailler he had in high school, but it was no longer being sold. Client was disappointed, but AWT was going to see what other device could work better for him.

Client called CAP because he believed his IPE had to pay his full tuition, but did not take into account he was not an in-state student. He moved to Georgia and then applied for VR services. Client receives PELL grant and VR paid for tuition, fees and books. Client did not understand comparable benefits and did not want to work with CAP any further.

Client did not believe he should be in priority category 2 and called CAP for assistance. After CAP sent the release to VR, he received a call from the district manager who re-evaluated the client. The client is blind and he checked another box under functional limitations. Client case was moving forward.

Client called CAP because she wants VR to pay for her to become a master cosmetologist at a school that is not currently a provider. Client has physical limitations, so VR did a vocational evaluation. Client also wants to have her own hair product line and be self-employed. CAP explained she has to finish cosmetology school before self-employment can be addressed. Client is willing to wait to attend the school of her choice.

Client is attending school in the Midwest for graduate school. He called CAP because he wanted VR to pay more in tuition. The client went to school out-of-state, but VR informed him of the comparable benefits. He stated there was not a program in Georgia he could get into. CAP evaluated the case and found the DSU had handled the case properly.

Client called because he was upset because he was on his fourth counselor and his issues had not been resolved. Client needed glasses and a job. CAP was able to identify his counselor and his plan was developed.

Client was working at job, but he was not sure why his VR case had to close. CAP explained to him that this was a successful outcome and it was on his IPE that his case would close if no issues occurred. CAP explained to him that if anything changed he could come back for VR or CAP services.

Client called CAP for a copy of the VR handbook because she wanted to know her rights. CAP wanted more information to better assist her. Client wanted to know how fast she could go to work. CAP explained the process and stated once she was in a priority category, she and her counselor would develop her IPE. Client was satisfied to know more about this process.

Client called because she had not worked in a while and wanted to know why VR was sending her for a work evaluation. CAP explained that it was for her benefit since she had been out of the workforce for many years. After her first day, she called and stated she understood because it was a tough day. She was glad she decided to go and not quit.
Certification
Approved
Jennifer M. Page
CAP Director
2021-11-16
OMB Notice

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