RSA-227 for FY-2020: Submission #1164

Kentucky
09/30/2020
General Information
Designated Agency Identification
Kentucky Client Assistance Program
500 Mero Street
4th Floor
Frankfort
KY
40601
http://kycap.ky.gov
502-564-2618
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800-633-6283
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Operating Agency (if different from Designated Agency)
Department of Public Advocacy
5 Mill Creek Park
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Frankfort
40601
KY
jeff.edwards@ky.gov
http://kycap.ky.gov
502-564-8006
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800-633-6283
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Additional Information
Jacob Fouts
Jacob Fouts
502-564-2618
jacob.fouts@ky.gov
Part I. Non-case Services
A. Information and Referral Services (I&R)
12
1
0
16
10
1
40
B. Training Activities
0
0
N/A
C. Agency Outreach
CAP has continued to reach out t unserved and underserved communities through meetings with organizations and distributing literature.
D. Information Disseminated To The Public By Your Agency
0
0
0
126
0
0
These were brochures that gives a small synopsis of what this program is about, such as the mission statement and provides all the services offered by the program.
E. Information Disseminated About Your Agency By External Media Coverage
N/A
Part II. Individual Case Services
A. Individuals served
0
8
8
0
0
B. Problem areas
0
5
4
0
0
1
0
0
C. Intervention Strategies for closed cases
2
2
3
0
0
0
7
D. Reasons for closing individuals' case files
0
1
0
0
0
2
1
0
2
0
1
0
{Empty}
E. Results achieved for individuals
3
0
0
0
0
0
2
2
0
0
{Empty}
Part III. Program Data
A. Age
0
0
1
5
2
8
B. Gender
3
5
8
C. Race/ethnicity of Individuals Served
0
0
0
3
0
5
0
0
D. Primary disabling condition of individuals served
0
0
0
1
0
0
1
0
3
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
2
0
0
0
0
0
0
0
0
8
E. Types of Individuals Served
6
0
1
0
0
0
Part IV. Systemic Activities and Litigation
A. Non-Litigation Systemic Activities
0
Several individuals who were deaf and hard of hearing complained about the service or lacks of service and inability of Deaf counselors to adequately communicate and or provide services. Some had given up hope and refused to return to VR services. CAP intervened, and the VR administration was contacted and improved services and communication was provided to clients who were deaf and hard of hearing.
B. Litigation
0
0
0
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Part V. Agency Information
A. Designated Agency
Internal to the State VR agency
Kentucky Client Assistance Program
Yes
Only part of FY 20 was contracted to the Dept. of Public Advocacy
B. Staff Employed
A full time Director [Consumer Ombudsman(CO)] is an Advocate and responsible for the day-to-day operations of CAP. She also serves as community liaison. The CO is an attorney and has served in this position since 2017. She is also on the policy and procedure committee of the statewide advisory board for vocational rehabilitation (SCVR). A full time Administrative Assistant answers telephone calls and processes intakes and referrals, which are reviewed periodically to identify trends. The Assistant enters data into the CAP case management system , reviews information for accuracy and periodically prepares reports. She also handles CAP administrative task including gathering and preparation of letters, forms and documents. She was selected to serve as the assistant chair of the SCVR policy and procedure committee. The current Administrative Assistant has been in the position since August 1, 2019, after the retirement of her predecessor.

In July/August, the Director left the position and the operations of this program were contracted out to the Department of Public Advocacy. The entirety of the program is being re-designated to the Department of Public Advocacy in FY 2021.
Part VI. Case Examples
Case Examples
MJ is 61 years old black man from Eastern Kentucky, an underserved area of Kentucky. He met the eligibility requirements for Office of Vocational Rehabilitation (OVR) services, because he has significant barriers to gainful employment, due to multiple mental and physical disabilities. His disabilities includes a lumbar disc disease (degeneration of lumbar or lumbosacral intervertebral) and arthritis, which limits his ability to engage in physical labor. He also has intellectual and learning disabilities.
In 2014, MJ sought OVR services to obtain a GED. He was told by OVR that obtaining a GED was not a realistic goal because of his low IQ. In 2015, OVR agreed to assist MJ with his GED, which he completed in 2019. OVR provided several accommodations, including rehabilitation technology e.g. Smart pen, subject notebook, computer software, text help read and write, and Dragon Naturally Speaking.
MJ reached out for supports from OVR to obtain post-secondary education, in the field of Computer Technology. OVR denied this request, indicating that a recently conducted vocational assessment does not support this type of career goal. OVR also claimed that MJ does not want to use his education to gain suitable employment. MJ has repeatedly denied this.
OVR has stated that if MJ attended college on his own for one semester, and is in good academic standing, without OVR support, OVR would be willing to support him regarding post-secondary education. However, MJ needed OVR support to achieve success. This is the mandate of OVR services.
On February 19, 2020, OVR referred MJ for a vocational assessment to determine strengths, weaknesses, aptitude and interests, as well as to help identify appropriate vocational choices while considering the restrictions of his disability. Based upon the assessment, it was concluded that, “MJ demonstrated sufficient aptitude (among other things) associated with occupations classified in the Technology/ Skilled…”
MJ’s position that OVR should provide supports, without him having to prove himself for one semester. CAP filed a request for mediation.
The parties decided that MJ needed to meet with an OVR client counselor to discuss amending his IEP before OVR could consider his support services requests.
MJ and CAP staff met with OVR counselor on May 20, 2020
It was agreed that MJ’s IPE needed to be amended from laborer goal to IT goal.
The parties met again on May
With the assistance of CAP Johnson proposed an IPE.
The parties met on May 27, 2020. Per the meeting OVR agreed to changing MJ’s current job goal from Janitorial to Computer Services Assistant. Although this job goal could be obtained with a GED. OVR has agreed to additional training to enhance Johnson’s employability and enhance skills.
OVR needed the following information to draft the amendment to his current Individualized Plan for Employment:
-Copy of the admission letter for the training program along with any prerequisites needed for admission.
-Copy of the Student Aid Report (SAR) from FAFSA
-Copy of the degree requirements for the training program
-Information on your enrollment with the Disabilities Services Center and any information they may need to assist with accommodations.
Once OVR received the information, it prepared the amendment that detailed services OVR would provide to assist MJ in obtaining employment.
MJ enrollment process at Bluegrass Community and Technical College (BCTC), and was accepted in the Associates degree program in Computer Technology program at BCTC. His major is in the Programming Track for Software Developing.
Certification
Approved
Beth Roark
Executive Director
2021-01-15
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