ED/OSERS/RSA
Rehabilitation Services Administration
ED

Published September 4, 2014.   Print   Print preview   Export to MS Word   Export to Excel  

State Plan for the State Vocational Rehabilitation Services Program and
State Plan Supplement for the State Supported Employment Services Program
Utah State Office of Rehabilitation State Plan for Fiscal Year 2014 (submitted FY 2013)

Preprint - Section 1: State Certifications

1.1 The Utah State Office of Rehabilitation (USOR) is authorized to submit this State Plan under Title I of the Rehabilitation Act of 1973, as amended [1] and its supplement under Title VI, Part B, of the Rehabilitation Act [2].

1.2 As a condition for the receipt of federal funds under Title I, Part B, of the Rehabilitation Act for the provision of vocational rehabilitation services, the Utah State Office of Education (USOE) [3] agrees to operate and administer the State Vocational Rehabilitation Services Program in accordance with the provisions of this State Plan [4], the Rehabilitation Act, and all applicable regulations [5], policies and procedures established by the secretary. Funds made available under Section 111 of the Rehabilitation Act are used solely for the provision of vocational rehabilitation services under Title I of the Rehabilitation Act and the administration of the State Plan for the vocational rehabilitation services program.

1.3 As a condition for the receipt of federal funds under Title VI, Part B, of the Rehabilitation Act for supported employment services, the designated state agency agrees to operate and administer the State Supported Employment Services Program in accordance with the provisions of the supplement to this State Plan [6], the Rehabilitation Act and all applicable regulations [7], policies and procedures established by the secretary. Funds made available under Title VI, Part B, are used solely for the provision of supported employment services and the administration of the supplement to the Title I State Plan. Yes

1.4 The designated state agency and/or the designated state unit has the authority under state law to perform the functions of the state regarding this State Plan and its supplement. Yes

1.5 The state legally may carry out each provision of the State Plan and its supplement. Yes

1.6 All provisions of the State Plan and its supplement are consistent with state law. Yes

1.7 The (enter title of state officer below) Yes

Executive Director of the Utah State Office of Rehabilitation

... has the authority under state law to receive, hold and disburse federal funds made available under this State Plan and its supplement.

1.8 The (enter title of state officer below)... Yes

Executive Director of the Utah State Office of Rehabilitation

... has the authority to submit this State Plan for vocational rehabilitation services and the State Plan supplement for supported employment services.

1.9 The agency that submits this State Plan and its supplement has adopted or otherwise formally approved the plan and its supplement. Yes

State Plan Certified By

As the authorized signatory identified above, I hereby certify that I will sign, date and retain in the files of the designated state agency/designated state unit Section 1 of the Preprint, and separate Certification of Lobbying forms (Form ED-80-0013; available at http://www.ed.gov/fund/grant/apply/appforms/ed80-013.pdf) for both the vocational rehabilitation and supported employment programs.

Signed?Yes

Name of SignatoryDonald Uchida

Title of SignatoryExecutive Director, USOR

Date Signed (mm/dd/yyyy)06/28/2013

Assurances Certified By

At the request of RSA, the designated state agency and/or the designated state unit provide the following assurance(s), in addition to those contained within Section 2 through 8 below, in connection with the approval of the State Plan for FY 2014No

Section 1 Footnotes

[1] Public Law 93 112, as amended by Public Laws 93 516, 95 602, 98 221, 99 506, 100-630, 102-569, 103-073, and 105-220.

[2] Unless otherwise stated, "Rehabilitation Act" means the Rehabilitation Act of 1973, as amended.

[3] All references in this plan to "designated state agency" or to "the state agency" relate to the agency identified in this paragraph.

[4] No funds under Title I of the Rehabilitation Act may be awarded without an approved State Plan in accordance with Section 101(a) of the Rehabilitation Act and 34 CFR part 361.

[5] Applicable regulations include the Education Department General Administrative Regulations (EDGAR) in 34 CFR Parts 74, 76, 77, 79, 80, 81, 82, 85 and 86 and the State Vocational Rehabilitation Services Program regulations in 34 CFR Part 361.

[6] No funds under Title VI, Part B, of the Rehabilitation Act may be awarded without an approved supplement to the Title I State Plan in accordance with Section 625(a) of the Rehabilitation Act.

[7] Applicable regulations include the EDGAR citations in footnote 5, 34 CFR Part 361, and 34 CFR Part 363.

Preprint - Section 2: Public Comment on State Plan Policies and Proceduress

2.1 Public participation requirements. (Section 101(a)(16)(A) of the Rehabilitation Act; 34 CFR 361.10(d), .20(a), (b), (d); and 363.11(g)(9))

(a) Conduct of public meetings.

The designated state agency, prior to the adoption of any substantive policies or procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan, including making any substantive amendments to the policies and procedures, conducts public meetings throughout the state to provide the public, including individuals with disabilities, an opportunity to comment on the policies or procedures.

(b) Notice requirements.

The designated state agency, prior to conducting the public meetings, provides appropriate and sufficient notice throughout the state of the meetings in accordance with state law governing public meetings or, in the absence of state law governing public meetings, procedures developed by the state agency in consultation with the State Rehabilitation Council, if the agency has a council.

(c) Special consultation requirements.

The state agency actively consults with the director of the Client Assistance Program, the State Rehabilitation Council, if the agency has a council and, as appropriate, Indian tribes, tribal organizations and native Hawaiian organizations on its policies and procedures governing the provision of vocational rehabilitation services under the State Plan and supported employment services under the supplement to the State Plan.

Preprint - Section 3: Submission of the State Plan and its Supplement

3.1 Submission and revisions of the State Plan and its supplement. (Sections 101(a)(1), (23) and 625(a)(1) of the Rehabilitation Act; Section 501 of the Workforce Investment Act; 34 CFR 76.140; 361.10(e), (f), and (g); and 363.10)

(a) The state submits to the commissioner of the Rehabilitation Services Administration the State Plan and its supplement on the same date that the state submits either a State Plan under Section 112 of the Workforce Investment Act of 1998 or a state unified plan under Section 501 of that Rehabilitation Act.

(b) The state submits only those policies, procedures or descriptions required under this State Plan and its supplement that have not been previously submitted to and approved by the commissioner.

(c) The state submits to the commissioner, at such time and in such manner as the commissioner determines to be appropriate, reports containing annual updates of the information relating to the:

  1. comprehensive system of personnel development;
  2. assessments, estimates, goals and priorities, and reports of progress;
  3. innovation and expansion activities; and
  4. other updates of information required under Title I, Part B, or Title VI, Part B, of the Rehabilitation Act that are requested by the commissioner.

(d) The State Plan and its supplement are in effect subject to the submission of modifications the state determines to be necessary or the commissioner requires based on a change in state policy, a change in federal law, including regulations, an interpretation of the Rehabilitation Act by a federal court or the highest court of the state, or a finding by the commissioner of state noncompliance with the requirements of the Rehabilitation Act, 34 CFR 361 or 34 CFR 363.

3.2 Supported Employment State Plan supplement. (Sections 101(a)(22) and 625(a) of the Rehabilitation Act; 34 CFR 361.34 and 363.10)

(a) The state has an acceptable plan for carrying out Part B, of Title VI of the Rehabilitation Act that provides for the use of funds under that part to supplement funds made available under Part B, of Title I of the Rehabilitation Act for the cost of services leading to supported employment.

(b) The Supported Employment State Plan, including any needed annual revisions, is submitted as a supplement to the State Plan.

Preprint - Section 4: Administration of the State Plan

4.1 Designated state agency and designated state unit. (Section 101(a)(2) of the Rehabilitation Act; 34 CFR 361.13(a) and (b))

(a) Designated state agency.

  1. There is a state agency designated as the sole state agency to administer the State Plan or to supervise its administration in a political subdivision of the state by a sole local agency.

  1. The designated state agency is a state agency that is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and includes a vocational rehabilitation unit as provided in paragraph (b) of this section (Option B was selected/Option A was not selected)

  1. In American Samoa, the designated state agency is the governor.

(b) Designated state unit.

  1. If the designated state agency is not primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities, in accordance with subparagraph 4.1(a)(2)(B) of this section, the state agency includes a vocational rehabilitation bureau, division or unit that:

  1. is primarily concerned with vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities and is responsible for the administration of the designated state agency's vocational rehabilitation program under the State Plan;
  2. has a full-time director;
  3. has a staff, at least 90 percent of whom are employed full-time on the rehabilitation work of the organizational unit; and
  4. is located at an organizational level and has an organizational status within the designated state agency comparable to that of other major organizational units of the designated state agency.

  1. The name of the designated state vocational rehabilitation unit is
Utah State Office of Rehabilitation

4.2 State independent commission or State Rehabilitation Council. (Sections 101(a)(21) and 105 of the Rehabilitation Act; 34 CFR 361.16 and .17)

The State Plan must contain one of the following assurances.

(a) The designated state agency is an independent state commission that

  1. is responsible under state law for operating or overseeing the operation of the vocational rehabilitation program in the state and is primarily concerned with the vocational rehabilitation or vocational and other rehabilitation of individuals with disabilities in accordance with subparagraph 4.1(a)(2)(A) of this section.
  1. is consumer controlled by persons who:
    1. are individuals with physical or mental impairments that substantially limit major life activities; and
    2. represent individuals with a broad range of disabilities, unless the designated state unit under the direction of the commission is the state agency for individuals who are blind;
  1. includes family members, advocates or other representatives of individuals with mental impairments; and
  1. undertakes the functions set forth in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4).

(b) The state has established a State Rehabilitation Council that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17

(c) If the designated state unit has a State Rehabilitation Council, Attachment 4.2(c) provides a summary of the input provided by the council consistent with the provisions identified in subparagraph (b)(3) of this section; the response of the designated state unit to the input and recommendations; and, explanations for the rejection of any input or any recommendation.

(Option B was selected)

4.3 Consultations regarding the administration of the State Plan. (Section 101(a)(16)(B) of the Rehabilitation Act; 34 CFR 361.21)

The designated state agency takes into account, in connection with matters of general policy arising in the administration of the plan and its supplement, the views of:

(a) individuals and groups of individuals who are recipients of vocational rehabilitation services or, as appropriate, the individuals' representatives;
(b) personnel working in programs that provide vocational rehabilitation services to individuals with disabilities;
(c) providers of vocational rehabilitation services to individuals with disabilities;
(d) the director of the Client Assistance Program; and
(e) the State Rehabilitation Council, if the state has a council.

4.4 Nonfederal share. (Sections 7(14) and 101(a)(3) of the Rehabilitation Act; 34 CFR 80.24 and 361.60)

The nonfederal share of the cost of carrying out this State Plan is 21.3 percent and is provided through the financial participation by the state or, if the state elects, by the state and local agencies.

4.5 Local administration. (Sections 7(24) and 101(a)(2)(A) of the Rehabilitation Act; 34 CFR 361.5(b)(47) and .15)

The State Plan provides for the administration of the plan by a local agency. No

If "Yes", the designated state agency:

(a) ensures that each local agency is under the supervision of the designated state unit with the sole local agency, as that term is defined in Section 7(24) of the Rehabilitation Act and 34 CFR 361.5(b)(47), responsible for the administration of the vocational rehabilitation program within the political subdivision that it serves; and
(b) develops methods that each local agency will use to administer the vocational rehabilitation program in accordance with the State Plan.

4.6 Shared funding and administration of joint programs. (Section 101(a)(2)(A)(ii) of the Rehabilitation Act; 34 CFR 361.27)

The State Plan provides for the state agency to share funding and administrative responsibility with another state agency or local public agency to carry out a joint program to provide services to individuals with disabilities. No

If "Yes", the designated state agency submits to the commissioner for approval a plan that describes its shared funding and administrative arrangement. The plan must include:

(a) a description of the nature and scope of the joint program;
(b) the services to be provided under the joint program;
(c) the respective roles of each participating agency in the administration and provision of services; and
(d) the share of the costs to be assumed by each agency.

4.7 Statewideness and waivers of statewideness. (Section 101(a)(4) of the Rehabilitation Act; 34 CFR 361.25, .26, and .60(b)(3)(i) and (ii))

This agency is not requesting a waiver of statewideness.

(a) Services provided under the State Plan are available in all political subdivisions of the state.
(b) The state unit may provide services in one or more political subdivisions of the state that increase services or expand the scope of services that are available statewide under this State Plan if the:

  1. nonfederal share of the cost of these services is met from funds provided by a local public agency, including funds contributed to a local public agency by a private agency, organization or individual;

  1. services are likely to promote the vocational rehabilitation of substantially larger numbers of individuals with disabilities or of individuals with disabilities with particular types of impairments; and

  1. state, for purposes other than the establishment of a community rehabilitation program or the construction of a particular facility for community rehabilitation program purposes, requests in Attachment 4.7(b)(3) a waiver of the statewideness requirement in accordance with the following requirements:

  1. identification of the types of services to be provided;

  1. written assurance from the local public agency that it will make available to the state unit the nonfederal share of funds;

  1. written assurance that state unit approval will be obtained for each proposed service before it is put into effect; and

  1. written assurance that all other State Plan requirements, including a state's order of selection, will apply to all services approved under the waiver.

(c) Contributions, consistent with the requirements of 34 CFR 361.60(b)(3)(ii), by private entities of earmarked funds for particular geographic areas within the state may be used as part of the nonfederal share without the state requesting a waiver of the statewideness requirement provided that the state notifies the commissioner that it cannot provide the full nonfederal share without using the earmarked funds.

4.8 Cooperation, collaboration and coordination. (Sections 101(a)(11), (24)(B), and 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 361.22, .23, .24, and .31, and 363.11(e))

(a) Cooperative agreements with other components of statewide work force investment system.

The designated state agency or the designated state unit has cooperative agreements with other entities that are components of the statewide work force investment system and replicates those agreements at the local level between individual offices of the designated state unit and local entities carrying out the One-Stop service delivery system or other activities through the statewide work force investment system.

(b) Cooperation and coordination with other agencies and entities.

Attachment 4.8(b) (1)-(4) describes the designated state agency's:

  1. cooperation with and use of the services and facilities of the federal, state, and local agencies and programs, including programs carried out by the undersecretary for Rural Development of the United States Department of Agriculture and state use contracting programs, to the extent that those agencies and programs are not carrying out activities through the statewide work force investment system;

  1. coordination, in accordance with the requirements of paragraph 4.8(c) of this section, with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services;

  1. establishment of cooperative agreements with private nonprofit vocational rehabilitation service providers, in accordance with the requirements of paragraph 5.10(b) of the State Plan; and,

  1. efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan.

(c) Coordination with education officials.

  1. Attachment 4.8(b)(2) describes the plans, policies and procedures for coordination between the designated state agency and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the designated state agency.

  1. The State Plan description must:

  1. provide for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting or if the designated state unit is operating on an order of selection before each eligible student able to be served under the order leaves the school setting; and

  1. include information on a formal interagency agreement with the state educational agency that, at a minimum, provides for:

  1. consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to postschool activities, including vocational rehabilitation services;

  1. transition planning by personnel of the designated state agency and the educational agency for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act;

  1. roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services; and

  1. procedures for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services.

(d) Coordination with statewide independent living council and independent living centers.

The designated state unit, the Statewide Independent Living Council established under Section 705 of the Rehabilitation Act and 34 CFR 364, and the independent living centers described in Part C of Title VII of the Rehabilitation Act and 34 CFR 366 have developed working relationships and coordinate their activities.

(e) Cooperative agreement with recipients of grants for services to American Indians.

  1. There is in the state a recipient(s) of a grant under Part C of Title I of the Rehabilitation Act for the provision of vocational rehabilitation services for American Indians who are individuals with disabilities residing on or near federal and state reservations. No

  1. If "Yes", the designated state agency has entered into a formal cooperative agreement that meets the following requirements with each grant recipient in the state that receives funds under Part C of Title I of the Rehabilitation Act:

  1. strategies for interagency referral and information sharing that will assist in eligibility determinations and the development of individualized plans for employment;

  1. procedures for ensuring that American Indians who are individuals with disabilities and are living near a reservation or tribal service area are provided vocational rehabilitation services; and

  1. provisions for sharing resources in cooperative studies and assessments, joint training activities, and other collaborative activities designed to improve the provision of services to American Indians who are individuals with disabilities.

4.9 Methods of administration. (Section 101(a)(6) of the Rehabilitation Act; 34 CFR 361.12, .19 and .51(a) and (b))

(a) In general.

The state agency employs methods of administration, including procedures to ensure accurate data collection and financial accountability, found by the commissioner to be necessary for the proper and efficient administration of the plan and for carrying out all the functions for which the state is responsible under the plan and 34 CFR 361.

(b) Employment of individuals with disabilities.

The designated state agency and entities carrying out community rehabilitation programs in the state, who are in receipt of assistance under Part B, of Title I of the Rehabilitation Act and this State Plan, take affirmative action to employ and advance in employment qualified individuals with disabilities covered under and on the same terms and conditions as set forth in Section 503 of the Rehabilitation Act.

(c) Facilities.

Any facility used in connection with the delivery of services assisted under this State Plan meets program accessibility requirements consistent with the provisions, as applicable, of the Architectural Barriers Rehabilitation Act of 1968, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act of 1990 and the regulations implementing these laws.

4.10 Comprehensive system of personnel development. (Section 101(a)(7) of the Rehabilitation Act; 34 CFR 361.18)

Attachment 4.10 describes the designated state agency's procedures and activities to establish and maintain a comprehensive system of personnel development designed to ensure an adequate supply of qualified state rehabilitation professional and paraprofessional personnel for the designated state unit. The description includes the following:

(a) Data system on personnel and personnel development.

Development and maintenance of a system for collecting and analyzing on an annual basis data on qualified personnel needs and personnel development with respect to:

  1. Qualified personnel needs.

  1. The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category;

  1. The number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category; and

  1. Projections of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in five years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors.

  1. Personnel development.

  1. A list of the institutions of higher education in the state that are preparing vocational rehabilitation professionals, by type of program;

  1. The number of students enrolled at each of those institutions, broken down by type of program; and

  1. The number of students who graduated during the prior year from each of those institutions with certification or licensure, or with the credentials for certification or licensure, broken down by the personnel category for which they have received, or have the credentials to receive, certification or licensure.

(b) Plan for recruitment, preparation and retention of qualified personnel.

Development, updating on an annual basis, and implementation of a plan to address the current and projected needs for qualified personnel based on the data collection and analysis system described in paragraph (a) of this subsection and that provides for the coordination and facilitation of efforts between the designated state unit and institutions of higher education and professional associations to recruit, prepare and retain personnel who are qualified in accordance with paragraph (c) of this subsection, including personnel from minority backgrounds and personnel who are individuals with disabilities.

(c) Personnel standards.

Policies and procedures for the establishment and maintenance of personnel standards to ensure that designated state unit professional and paraprofessional personnel are appropriately and adequately prepared and trained, including:

  1. standards that are consistent with any national- or state-approved or recognized certification, licensing, registration, or, in the absence of these requirements, other comparable requirements (including state personnel requirements) that apply to the profession or discipline in which such personnel are providing vocational rehabilitation services.

  1. To the extent that existing standards are not based on the highest requirements in the state applicable to a particular profession or discipline, the steps the state is currently taking and the steps the state plans to take in accordance with the written plan to retrain or hire personnel within the designated state unit to meet standards that are based on the highest requirements in the state, including measures to notify designated state unit personnel, the institutions of higher education identified in subparagraph (a)(2), and other public agencies of these steps and the time lines for taking each step.

  1. The written plan required by subparagraph (c)(2) describes the following:

  1. specific strategies for retraining, recruiting and hiring personnel;

  1. the specific time period by which all state unit personnel will meet the standards required by subparagraph (c)(1);

  1. procedures for evaluating the designated state unit's progress in hiring or retraining personnel to meet applicable personnel standards within the established time period; and

  1. the identification of initial minimum qualifications that the designated state unit will require of newly hired personnel when the state unit is unable to hire new personnel who meet the established personnel standards and the identification of a plan for training such individuals to meet the applicable standards within the time period established for all state unit personnel to meet the established personnel standards.

(d) Staff development.

Policies, procedures and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training. The narrative describes the following:

  1. A system of staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement and rehabilitation technology.

  1. Procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources.

(e) Personnel to address individual communication needs.

Availability of personnel within the designated state unit or obtaining the services of other individuals who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals.

(f) Coordination of personnel development under the Individuals with Disabilities Education Act.

Procedures and activities to coordinate the designated state unit's comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act.

4.11. Statewide assessment; annual estimates; annual state goals and priorities; strategies; and progress reports.

(Sections 101(a)(15), 105(c)(2) and 625(b)(2) of the Rehabilitation Act; 34 CFR 361.17(h)(2), .29, and 363.11(b))

(a) Comprehensive statewide assessment.

  1. Attachment 4.11(a) documents the results of a comprehensive, statewide assessment, jointly conducted every three years by the designated state unit and the State Rehabilitation Council (if the state has such a council). The assessment describes:

  1. the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  1. individuals with the most significant disabilities, including their need for supported employment services;

  1. individuals with disabilities who are minorities and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program carried out under this State Plan; and

  1. individuals with disabilities served through other components of the statewide work force investment system.

  1. The need to establish, develop or improve community rehabilitation programs within the state.

  1. For any year in which the state updates the assessments, the designated state unit submits to the commissioner a report containing information regarding updates to the assessments.

(b) Annual estimates.

Attachment 4.11(b) identifies on an annual basis state estimates of the:

  1. number of individuals in the state who are eligible for services under the plan;

  1. number of eligible individuals who will receive services provided with funds provided under Part B of Title I of the Rehabilitation Act and under Part B of Title VI of the Rehabilitation Act, including, if the designated state agency uses an order of selection in accordance with subparagraph 5.3(b)(2) of this State Plan, estimates of the number of individuals to be served under each priority category within the order; and

  1. costs of the services described in subparagraph (b)(1), including, if the designated state agency uses an order of selection, the service costs for each priority category within the order.

(c) Goals and priorities.

  1. Attachment 4.11(c)(1) identifies the goals and priorities of the state that are jointly developed or revised, as applicable, with and agreed to by the State Rehabilitation Council, if the agency has a council, in carrying out the vocational rehabilitation and supported employment programs.

  1. The designated state agency submits to the commissioner a report containing information regarding any revisions in the goals and priorities for any year the state revises the goals and priorities.

  1. Order of selection.
    If the state agency implements an order of selection, consistent with subparagraph 5.3(b)(2) of the State Plan, Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order; and

  1. identifies the service and outcome goals, and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Goals and plans for distribution of Title VI, Part B, funds.
    Attachment 4.11(c)(4) specifies, consistent with subsection 6.4 of the State Plan supplement, the state's goals and priorities with respect to the distribution of funds received under Section 622 of the Rehabilitation Act for the provision of supported employment services.

(d) Strategies.

  1. Attachment 4.11(d) describes the strategies, including:

  1. the methods to be used to expand and improve services to individuals with disabilities, including how a broad range of assistive technology services and assistive technology devices will be provided to those individuals at each stage of the rehabilitation process and how those services and devices will be provided to individuals with disabilities on a statewide basis;

  1. outreach procedures to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities in accordance with subsection 6.6 of the State Plan supplement, and individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program;

  1. as applicable, the plan of the state for establishing, developing or improving community rehabilitation programs;

  1. strategies to improve the performance of the state with respect to the evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. strategies for assisting other components of the statewide work force investment system in assisting individuals with disabilities.

  1. Attachment 4.11 (d) describes how the designated state agency uses these strategies to:

  1. address the needs identified in the assessment conducted under paragraph 4.11(a) and achieve the goals and priorities identified in the State Plan attachments under paragraph 4.11(c);

  1. support the innovation and expansion activities identified in subparagraph 4.12(a)(1) and (2) of the plan; and

  1. overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

(e) Evaluation and reports of progress.

  1. The designated state unit and the State Rehabilitation Council, if the state unit has a council, jointly submits to the commissioner an annual report on the results of an evaluation of the effectiveness of the vocational rehabilitation program and the progress made in improving the effectiveness of the program from the previous year.

  1. Attachment 4.11(e)(2):

  1. provides an evaluation of the extent to which the goals identified in Attachment 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3) were achieved;

  1. identifies the strategies that contributed to the achievement of the goals and priorities;

  1. describes the factors that impeded their achievement, to the extent they were not achieved;

  1. assesses the performance of the state on the standards and indicators established pursuant to Section 106 of the Rehabilitation Act; and

  1. provides a report consistent with paragraph 4.12(c) of the plan on how the funds reserved for innovation and expansion activities were utilized in the preceding year.

4.12 Innovation and expansion. (Section 101(a)(18) of the Rehabilitation Act; 34 CFR 361.35)

(a) The designated state agency reserves and uses a portion of the funds allotted to the state under Section 110 of the Rehabilitation Act for the:

  1. development and implementation of innovative approaches to expand and improve the provision of vocational rehabilitation services to individuals with disabilities under this State Plan, particularly individuals with the most significant disabilities, consistent with the findings of the statewide assessment identified in Attachment 4.11(a) and goals and priorities of the state identified in Attachments 4.11(c)(1) and, if applicable, Attachment 4.11(c)(3); and

  1. support of the funding for the State Rehabilitation Council, if the state has such a council, consistent with the resource plan prepared under Section 105(d)(1) of the Rehabilitation Act and 34 CFR 361.17(i), and the funding of the Statewide Independent Living Council, consistent with the resource plan prepared under Section 705(e)(1) of the Rehabilitation Act and 34 CFR 364.21(i).

(b) Attachment 4.11 (d) describes how the reserved funds identified in subparagraph 4.12(a)(1) and (2) will be utilized.
(c) Attachment 4.11(e)(2) describes how the reserved funds were utilized in the preceding year.

4.13 Reports. (Section 101(a)(10) of the Rehabilitation Act; 34 CFR 361.40)

(a) The designated state unit submits reports in the form and level of detail and at the time required by the commissioner regarding applicants for and eligible individuals receiving services under the State Plan.
(b) Information submitted in the reports provides a complete count, unless sampling techniques are used, of the applicants and eligible individuals in a manner that permits the greatest possible cross-classification of data and protects the confidentiality of the identity of each individual.

Preprint - Section 5: Administration of the Provision of Vocational Rehabilitation Services

5.1 Information and referral services. (Sections 101(a)(5)(D) and (20) of the Rehabilitation Act; 34 CFR 361.37)

The designated state agency has implemented an information and referral system that is adequate to ensure that individuals with disabilities, including individuals who do not meet the agency's order of selection criteria for receiving vocational rehabilitation services if the agency is operating on an order of selection, are provided accurate vocational rehabilitation information and guidance, including counseling and referral for job placement, using appropriate modes of communication, to assist such individuals in preparing for, securing, retaining or regaining employment, and are referred to other appropriate federal and state programs, including other components of the statewide work force investment system in the state.

5.2 Residency. (Section 101(a)(12) of the Rehabilitation Act; 34 CFR 361.42(c)(1))

The designated state unit imposes no duration of residence requirement as part of determining an individual's eligibility for vocational rehabilitation services or that excludes from services under the plan any individual who is present in the state.

5.3 Ability to serve all eligible individuals; order of selection for services. (Sections 12(d) and 101(a)(5) of the Rehabilitation Act; 34 CFR 361.36)

(a) The designated state unit is able to provide the full range of services listed in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, as appropriate, to all eligible individuals with disabilities in the state who apply for services. Yes

(b) If No:

  1. Individuals with the most significant disabilities, in accordance with criteria established by the state, are selected first for vocational rehabilitation services before other individuals with disabilities.

  1. Attachment 4.11(c)(3):

  1. shows the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services;

  1. provides a justification for the order of selection; and

  1. identifies the state's service and outcome goals and the time within which these goals may be achieved for individuals in each priority category within the order.

  1. Eligible individuals who do not meet the order of selection criteria have access to the services provided through the designated state unit's information and referral system established under Section 101(a)(20) of the Rehabilitation Act, 34 CFR 361.37, and subsection 5.1 of this State Plan.

5.4 Availability of comparable services and benefits. (Sections 101(a)(8) and 103(a) of the Rehabilitation Act; 34 CFR 361.53)

(a) Prior to providing any vocational rehabilitation services, except those services identified in paragraph (b), to an eligible individual or to members of the individual's family, the state unit determines whether comparable services and benefits exist under any other program and whether those services and benefits are available to the individual.
(b) The following services are exempt from a determination of the availability of comparable services and benefits:

  1. assessment for determining eligibility and vocational rehabilitation needs by qualified personnel, including, if appropriate, an assessment by personnel skilled in rehabilitation technology;

  1. counseling and guidance, including information and support services to assist an individual in exercising informed choice consistent with the provisions of Section 102(d) of the Rehabilitation Act;

  1. referral and other services to secure needed services from other agencies, including other components of the statewide work force investment system, through agreements developed under Section 101(a)(11) of the Rehabilitation Act, if such services are not available under this State Plan;

  1. job-related services, including job search and placement assistance, job retention services, follow-up services, and follow-along services;

  1. rehabilitation technology, including telecommunications, sensory and other technological aids and devices; and

  1. post-employment services consisting of the services listed under subparagraphs (1) through (5) of this paragraph.

(c) The requirements of paragraph (a) of this section do not apply if the determination of the availability of comparable services and benefits under any other program would interrupt or delay:

  1. progress of the individual toward achieving the employment outcome identified in the individualized plan for employment;

  1. an immediate job placement; or

  1. provision of vocational rehabilitation services to any individual who is determined to be at extreme medical risk, based on medical evidence provided by an appropriate qualified medical professional.

(d) The governor in consultation with the designated state vocational rehabilitation agency and other appropriate agencies ensures that an interagency agreement or other mechanism for interagency coordination that meets the requirements of Section 101(a)(8)(B)(i)-(iv) of the Rehabilitation Act takes effect between the designated state unit and any appropriate public entity, including the state Medicaid program, a public institution of higher education, and a component of the statewide work force investment system to ensure the provision of the vocational rehabilitation services identified in Section 103(a) of the Rehabilitation Act and 34 CFR 361.48, other than the services identified in paragraph (b) of this section, that are included in the individualized plan for employment of an eligible individual, including the provision of those vocational rehabilitation services during the pendency of any dispute that may arise in the implementation of the interagency agreement or other mechanism for interagency coordination.

5.5 Individualized plan for employment. (Section 101(a)(9) of the Rehabilitation Act; 34 CFR 361.45 and .46)

(a) An individualized plan for employment meeting the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and implemented in a timely manner for each individual determined to be eligible for vocational rehabilitation services, except if the state has implemented an order of selection, and is developed and implemented for each individual to whom the designated state unit is able to provide vocational rehabilitation services.
(b) Services to an eligible individual are provided in accordance with the provisions of the individualized plan for employment.

5.6 Opportunity to make informed choices regarding the selection of services and providers. (Sections 101(a)(19) and 102(d) of the Rehabilitation Act; 34 CFR 361.52)

Applicants and eligible individuals or, as appropriate, their representatives are provided information and support services to assist in exercising informed choice throughout the rehabilitation process, consistent with the provisions of Section 102(d) of the Rehabilitation Act and 34 CFR 361.52.

5.7 Services to American Indians. (Section 101(a)(13) of the Rehabilitation Act; 34 CFR 361.30)

The designated state unit provides vocational rehabilitation services to American Indians who are individuals with disabilities residing in the state to the same extent as the designated state agency provides such services to other significant populations of individuals with disabilities residing in the state.

5.8 Annual review of individuals in extended employment or other employment under special certificate provisions of the fair labor standards act of 1938. (Section 101(a)(14) of the Rehabilitation Act; 34 CFR 361.55)

(a) The designated state unit conducts an annual review and reevaluation of the status of each individual with a disability served under this State Plan:

  1. who has achieved an employment outcome in which the individual is compensated in accordance with Section 14(c) of the Fair Labor Standards Act (29 U.S.C. 214(c)); or

  1. whose record of services is closed while the individual is in extended employment on the basis that the individual is unable to achieve an employment outcome in an integrated setting or that the individual made an informed choice to remain in extended employment.

(b) The designated state unit carries out the annual review and reevaluation for two years after the individual's record of services is closed (and thereafter if requested by the individual or, if appropriate, the individual's representative) to determine the interests, priorities and needs of the individual with respect to competitive employment or training for competitive employment.
(c) The designated state unit makes maximum efforts, including the identification and provision of vocational rehabilitation services, reasonable accommodations and other necessary support services, to assist the individuals described in paragraph (a) in engaging in competitive employment.
(d) The individual with a disability or, if appropriate, the individual's representative has input into the review and reevaluation and, through signed acknowledgement, attests that the review and reevaluation have been conducted.

5.9 Use of Title I funds for construction of facilities. (Sections 101(a)(17) and 103(b)(2)(A) of the Rehabilitation Act; 34 CFR 361.49(a)(1), .61 and .62(b))

If the state elects to construct, under special circumstances, facilities for community rehabilitation programs, the following requirements are met:

(a) The federal share of the cost of construction for facilities for a fiscal year does not exceed an amount equal to 10 percent of the state's allotment under Section 110 of the Rehabilitation Act for that fiscal year.
(b) The provisions of Section 306 of the Rehabilitation Act that were in effect prior to the enactment of the Rehabilitation Act Amendments of 1998 apply to such construction.
(c) There is compliance with the requirements in 34 CFR 361.62(b) that ensure the use of the construction authority will not reduce the efforts of the designated state agency in providing other vocational rehabilitation services other than the establishment of facilities for community rehabilitation programs.

5.10 Contracts and cooperative agreements. (Section 101(a)(24) of the Rehabilitation Act; 34 CFR 361.31 and .32)

(a) Contracts with for-profit organizations.

The designated state agency has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by the designated state agency that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

(b) Cooperative agreements with private nonprofit organizations.

Attachment 4.8(b)(3) describes the manner in which the designated state agency establishes cooperative agreements with private nonprofit vocational rehabilitation service providers.

Preprint - Section 6: Program Administration

Section 6: Program Administration

6.1 Designated state agency. (Section 625(b)(1) of the Rehabilitation Act; 34 CFR 363.11(a))

The designated state agency for vocational rehabilitation services identified in paragraph 1.2 of the Title I State Plan is the state agency designated to administer the State Supported Employment Services Program authorized under Title VI, Part B, of the Rehabilitation Act.

6.2 Statewide assessment of supported employment services needs. (Section 625(b)(2) of the Rehabilitation Act; 34 CFR 363.11(b))

Attachment 4.11(a) describes the results of the comprehensive, statewide needs assessment conducted under Section 101(a)(15)(a)(1) of the Rehabilitation Act and subparagraph 4.11(a)(1) of the Title I State Plan with respect to the rehabilitation needs of individuals with most significant disabilities and their need for supported employment services, including needs related to coordination.

6.3 Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

Attachment 6.3 describes the quality, scope and extent of supported employment services to be provided to individuals with the most significant disabilities who are eligible to receive supported employment services. The description also addresses the timing of the transition to extended services to be provided by relevant state agencies, private nonprofit organizations or other sources following the cessation of supported employment service provided by the designated state agency.

6.4 Goals and plans for distribution of Title VI, Part B, funds. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(d) and .20)

Attachment 4.11(c)(4) identifies the state's goals and plans with respect to the distribution of funds received under Section 622 of the Rehabilitation Act.

6.5 Evidence of collaboration with respect to supported employment services and extended services. (Sections 625(b)(4) and (5) of the Rehabilitation Act; 34 CFR 363.11(e))

Attachment 4.8(b)(4) describes the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities to assist in the provision of supported employment services and other public or nonprofit agencies or organizations within the state, employers, natural supports, and other entities with respect to the provision of extended services.

6.6 Minority outreach. (34 CFR 363.11(f))

Attachment 4.11(d) includes a description of the designated state agency's outreach procedures for identifying and serving individuals with the most significant disabilities who are minorities.

6.7 Reports. (Sections 625(b)(8) and 626 of the Rehabilitation Act; 34 CFR 363.11(h) and .52)

The designated state agency submits reports in such form and in accordance with such procedures as the commissioner may require and collects the information required by Section 101(a)(10) of the Rehabilitation Act separately for individuals receiving supported employment services under Part B, of Title VI and individuals receiving supported employment services under Title I of the Rehabilitation Act.

Preprint - Section 7: Financial Administration

7.1 Five percent limitation on administrative costs. (Section 625(b)(7) of the Rehabilitation Act; 34 CFR 363.11(g)(8))

The designated state agency expends no more than five percent of the state's allotment under Section 622 of the Rehabilitation Act for administrative costs in carrying out the State Supported Employment Services Program.

7.2 Use of funds in providing services. (Sections 623 and 625(b)(6)(A) and (D) of the Rehabilitation Act; 34 CFR 363.6(c)(2)(iv), .11(g)(1) and (4))

(a) Funds made available under Title VI, Part B, of the Rehabilitation Act are used by the designated state agency only to provide supported employment services to individuals with the most significant disabilities who are eligible to receive such services.
(b) Funds provided under Title VI, Part B, are used only to supplement and not supplant the funds provided under Title I, Part B, of the Rehabilitation Act, in providing supported employment services specified in the individualized plan for employment.
(c) Funds provided under Part B of Title VI or Title I of the Rehabilitation Act are not used to provide extended services to individuals who are eligible under Part B of Title VI or Title I of the Rehabilitation Act.

Preprint - Section 8: Provision of Supported Employment Services

8.1 Scope of supported employment services. (Sections 7(36) and 625(b)(6)(F) and (G) of the Rehabilitation Act; 34 CFR 361.5(b)(54), 363.11(g)(6) and (7))

(a) Supported employment services are those services as defined in Section 7(36) of the Rehabilitation Act and 34 CFR 361.5(b)(54).
(b) To the extent job skills training is provided, the training is provided on-site.
(c) Supported employment services include placement in an integrated setting for the maximum number of hours possible based on the unique strengths, resources, priorities, concerns, abilities, capabilities, interests and informed choice of individuals with the most significant disabilities.

8.2 Comprehensive assessments of individuals with significant disabilities. (Sections 7(2)(B) and 625(b)(6)(B); 34 CFR 361.5(b)(6)(ii) and 363.11(g)(2))

The comprehensive assessment of individuals with significant disabilities conducted under Section 102(b)(1) of the Rehabilitation Act and funded under Title I of the Rehabilitation Act includes consideration of supported employment as an appropriate employment outcome.

8.3 Individualized plan for employment. (Sections 102(b)(3)(F) and 625(b)(6)(C) and (E) of the Rehabilitation Act; 34 CFR 361.46(b) and 363.11(g)(3) and (5))

(a) An individualized plan for employment that meets the requirements of Section 102(b) of the Rehabilitation Act and 34 CFR 361.45 and .46 is developed and updated using funds under Title I.
(b) The individualized plan for employment:

  1. specifies the supported employment services to be provided;

  1. describes the expected extended services needed; and

  1. identifies the source of extended services, including natural supports, or, to the extent that it is not possible to identify the source of extended services at the time the individualized plan for employment plan is developed, a statement describing the basis for concluding that there is a reasonable expectation that sources will become available.

(c) Services provided under an individualized plan for employment are coordinated with services provided under other individualized plans established under other federal or state programs.

Attachment 4.2(c) Input of State Rehabilitation Council

Required annually by all agencies except those agencies that are independent consumer-controlled commissions.

Identify the Input provided by the state rehabilitation council, including recommendations from the council's annual report, the review and analysis of consumer satisfaction, and other council reports. Be sure to also include:

  • the Designated state unit's response to the input and recommendations; and
  • explanations for the designated state unit's rejection of any input or recommendation of the council.

ATTACHMENT 4.2 (c)

Summary of Input and Recommendations of the State Rehabilitation Council; Response of the Designated State Unit; and Explanations for Rejection of Input or Recommendations

The Utah State Office of Rehabilitation (USOR) maintains a State Rehabilitation Council (SRC) that meets the criteria set forth in Section 105 of the Rehabilitation Act, 34 CFR 361.17. The designated state unit jointly with the SRC develops, agrees to and reviews annually state goals and priorities and jointly submits to the commissioner annual reports of progress in accordance with the provisions of Section 101(a)(15) of the Rehabilitation Act, 34 CFR 361.29 and subsection 4.11 of this State Plan. The SRC meets 10 times per year. USOR regularly consults with the State Rehabilitation Council regarding the development, implementation and revision of state policies and procedures of general applicability pertaining to the provision of vocational rehabilitation services. USOR includes in the State Plan and in any revision to the State Plan a summary of input provided by the State Rehabilitation Council, including recommendations from the annual report of the council described in Section 105(c)(5) of the Rehabilitation Act and 34 CFR 361.17(h)(5) the review and analysis of consumer satisfaction described in Section 105(c)(4) of the Rehabilitation Act and 34 CFR 361.17(h)(4), and other reports prepared by the council and the response of the designated state unit to the input and recommendations, including explanations for rejecting any input or recommendation; and transmits to the council: (A) all plans, reports and other information required under 34 CFR 361 to be submitted to the commissioner; (B) all policies and information on all practices and procedures of general applicability provided to or used by rehabilitation personnel in carrying out this State Plan and its supplement; and (C) copies of due process hearing decisions issued under 34 CFR 361.57, which are transmitted in such a manner as to ensure that the identity of the participants in the hearings is kept confidential.

The following is a summary of the SRC’s recommendations made from April 2012 until April 2013 and USOR’s response and actions taken in regards to these recommendations.

SRC RECOMMENDATION 1:

The SRC received a presentation on USOR’s “Transformation” efforts which are designed to transform DRS into an agency that is client centered rather than process focused. Goals surrounding this effort were shared such as empowerment of staff and redefinition of key jobs. The SRC expressed their support of the effort and activities discussed.

USOR RESPONSE TO RECOMMENDATION 1:

USOR continues its “Transformational” efforts. Jobs have been redefined and new performance plans developed. The SRC has been presented with updates and reports as activities are completed. As an example the SRC expressed its support at a later meeting for steps USOR has designed in an effort to balance staff work demands so that counselors can provide better client support.

SRC RECOMMENDATION 2:

The SRC held its meeting in Blanding, Utah where they received a presentation about the Navajo 121 project (which crosses into Utah in southeastern Utah) and efforts to improve the partnership between this project and USOR. The SRC expressed a commitment to support USOR’s efforts to increase collaboration between the programs and to improve the quality of services provided as well as increasing outreach to other 121 programs. The SRC includes a member who is a representative from this 121 project.

USOR REPONSE TO RECOMMENDATION 2:

Efforts continue to improve this relationship and additional meetings have been held. A formal Memorandum of Understanding (MOU) is in place with the Navajo 121 and one has been developed (currently a draft) with the Ute Mountain Ute 121 program. The SRC will be asked to give final approval to this MOU which includes adding a representative to SRC from this additional 121 at the next SRC meeting.

SRC RECOMMENDATION 3:

SRC was presented with the plan for the Comprehensive Statewide Needs Assessment (CSNA) and provided feedback on wording and design through special committee and general comment.

USOR REPONSE TO RECOMMENDATION 3:

USOR incorporated as much feedback as possible in the development of the CSNA.

SRC RECOMMENDATION 4:

The SRC received a presentation about the “COURIER” Project which is designed to do outreach and referral for transition aged youth, including those outside the Special Education system such as students with 504 plans or special health care needs. The SRC voiced its support of the program including its intent and design.

USOR REPONSE TO RECOMMENDATION 4:

The COURIER Project contracts and agreements have been completed and the program has started outreach activities.

SRC RECOMMENDATION 5:

The SRC was presented with a draft of the building block proposal USOR would like to submit to the Utah State Legislature January 2013. The SRC supported the proposed building blocks as described.

USOR REPONSE TO RECOMMENDATION 5:

USOR proceeded with the building block presentation to the State Legislature as supported by the SRC.

SRC RECOMMENDATION 6:

The SRC received a presentation of a new design for delivering Self-Employment guidance and services to clients. Policy will not change but rather the team and staff members who will provide expertise and support. The SRC expressed support for the new staff design called the SET team.

USOR REPONSE TO RECOMMENDATION 6:

USOR has moved forward with the staff design changes and continues to evaluate the effectiveness of the new staff and the supports they provide.

SRC RECOMMENDATION 7:

The SRC received a presentation of a new “Client Based Toolbox” which is the outcome of a DRS “Horizons” task force. It is a large document which includes tips and training for counselors in the area of case management. The SRC was very supportive of the distribution of this document to all counselors and recommended that hard copies be available in the districts as well as considering some parts of the document for inclusion on the SRC website.

USOR REPONSE TO RECOMMENDATION 7:

The USOR has made the document available to all counselors both in electronic format and at least one hard copy in every office. The SRC continues to discuss what might be appropriate for inclusion on their webpage and the DRS is in the process of reorganizing and reformatting the document for inclusion on the DRS staff website.

SRC RECOMMENDATION 8:

The SRC received a presentation on some preliminary results of the CSNA. The SRC made a few recommendations to be considered for the next CSNA including:

(1) IL centers need to be recognized in future designs as a provider of life skills training.

(2) Topics to be considered as part of the next survey should include VR counseling and guidance as a service need and asking clients questions about how they feel they are adjusting to their disability.

USOR REPONSE TO RECOMMENDATION 8:

USOR will make sure that both of these recommendations are discussed in detail as part of the design of the next required CSNA.

This screen was last updated on Jun 12 2013 4:51PM by Stacey Cummings

Attachment 4.7(b)(3) Request for Waiver of Statewideness

This agency has not requested a waiver of statewideness.

This screen was last updated on May 26 2009 11:27AM by sautwalkerk

Attachment 4.8(b)(1) Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

Describe interagency cooperation with and utilization of the services and facilities of agencies and programs that are not carrying out activities through the statewide workforce investment system with respect to

  • Federal, state, and local agencies and programs;
  • if applicable, Programs carried out by the Under Secretary for Rural Development of the United States Department of Agriculture; and
  • if applicable, state use contracting programs.

ATTACHMENT 4.8(b)(1)

Cooperative Agreements with Agencies Not Carrying Out Activities Under the Statewide Workforce Investment System

The Utah State Office of Rehabilitation (USOR) has developed and maintains cooperative agreements where necessary with federal and state agencies not carrying out activities through the statewide work force investment system. USOR maintains a cooperative agreement with “AgrAbility”, a program carried out under the authority of the Undersecretary for Rural Development of the United States Department of Agriculture which includes a fee for service arrangment. Additionally USOR maintains cooperative agreements with the Utah Department of Workforce Services (DWS), Utah State Office of Education (USOE), Utah System of Higher Education (USHE), Utah Department of Health and Human Services (DHHS), Utah Department of Community and Culture (UDCC), and the Utah Governor’s Office of Economic Development (GOED).

As required by Utah State legislation USOR has developed a MOU and coordinated plan with DWS and DSPD (Utah’s DD agency) to carry out services related to employment for persons with significant disabilities.

Additionally, USOR maintains cooperative agreements with all local public education school districts, the Veterans Administration (VA), local mental health organizations, and other entities involved in workforce development services.

USOR also participates in the statewide workforce investment system through participation in statewide and local workforce investment boards.

In addition, as part of its strategic plan beginning in FY 2014 USOR is working to improve relationships with Native American Tribes who’s boundaries cross into Utah. USOR will also maintain a liaison relationship with the Utah Office of Ethnic Affairs (UOEA) as well as individual minority groups in an effort to educate the office staff about VR programs and services, to coordinate activities with 121 programs which extend into Utah, and in an effort to establish referral sources within these communities. Details about these outreach activities can be found in later attachments which outline the new 3 year state plan goals, strategies, and activities planned by USOR.

This screen was last updated on Jun 21 2013 1:35PM by Stacey Cummings

Attachment 4.8(b)(2) Coordination with Education Officials

  • Describe the designated state unit's plans, policies, and procedures for coordination with education officials to facilitate the transition of students with disabilities from school to the receipt of vocational rehabilitation services, including provisions for the development and approval of an individualized plan for employment before each student determined to be eligible for vocational rehabilitation services leaves the school setting or, if the designated state unit is operating on an order of selection, before each eligible student able to be served under the order leaves the school setting.
  • Provide information on the formal interagency agreement with the state educational agency with respect to
    • consultation and technical assistance to assist educational agencies in planning for the transition of students with disabilities from school to post-school activities, including VR services;
    • transition planning by personnel of the designated state agency and educational agency that facilitates the development and completion of their individualized education programs;
    • roles and responsibilities, including financial responsibilities, of each agency, including provisions for determining state lead agencies and qualified personnel responsible for transition services;
    • procedures for outreach to and identification of students with disabilities who need transition services.

ATTACHMENT 4.8(b)(2)

Coordination with Education Officials

The Utah State Office of Rehabilitation (USOR) has long established plans, policies, and procedures for coordination between USOR and education officials responsible for the public education of students with disabilities that are designed to facilitate the transition of the students who are individuals with disabilities from the receipt of educational services in school to the receipt of vocational rehabilitation services under the responsibility of the Utah State Office of Rehabilitation. USOR is structurally positioned within the Utah State Office Of Education (USOE) under the authority of the State Board of Education, as such functional relationships exist between administrative staff of both offices.

USOR maintains cooperative agreements with each of the 41 local school districts that include provisions for the development and approval of an individualized plan for employment in accordance with 34 CFR 361.45 as early as possible during the transition planning process but, at the latest, before each student determined to be eligible for vocational rehabilitation services leaves the school setting. USOR has assigned transition liaisons with each local school district who serve on transition roundtables with special educators and administrators, provide outreach to students and parents, and provide VR orientations to students. Every high school in Utah has a transition counselor who is assigned to cover referrals and questions from that school.

USOR maintains a cooperative agreement with the USOE Department of Education program. This agreement was modified and expanded in January of 2013 to provide improved guidance for both agencies and to clarify expectations on both sides. The agreement defines terms, defines financial responsibilities and states in writing the commitments made by both sides. Similar to past agreements it provides for consultation and technical assistance to assist USOE and local districts in planning for the transition of students with disabilities from school to post school activities, including vocational rehabilitation services. The cooperative agreement also provides for joint transition planning coordination by USOR and USOE staff for students with disabilities that facilitates the development and completion of their individualized education programs under Section 614(d) of the Individuals with Disabilities Education Act, and specifies the roles and responsibilities, including financial responsibilities, of each agency, includes provisions for determining state lead agencies and qualified personnel responsible for transition services; and describes procedures developed for outreach to students with disabilities as early as possible during the transition planning process and identification of students with disabilities who need transition services. A representative of USOE Special Education sits on the State Rehabilitation Council, and a representative from USOR sits on the Utah Special Education Advisory Panel providing consultation and assistance.

Additionally, USOR is represented on local school district transition councils where they exist, the statewide transition council, and the Workforce, Education and Economic Development Alliance (WEEDA) committee which bridges collaborative efforts between the USOE, DWS, USOR, GOED, and Higher Education.

This screen was last updated on Jun 28 2013 2:53PM by Stacey Cummings

Attachment 4.8(b)(3) Cooperative Agreements with Private Nonprofit Organizations

Describe the manner in which the designated state agency establishes cooperative agreements with private non-profit vocational rehabilitation service providers.

ATTACHMENT 4.8(b)(3)

Cooperative Agreements with Private Nonprofit Organizations

USOR has the authority to enter into contracts with for-profit organizations for the purpose of providing, as vocational rehabilitation services, on-the-job training and related programs for individuals with disabilities under Part A of Title VI of the Rehabilitation Act, upon the determination by USOR that for-profit organizations are better qualified to provide vocational rehabilitation services than nonprofit agencies and organizations.

USOR has established fee-for-service agreements with private non-profit entities providing vocational rehabilitation services throughout Utah in accordance with the requirements of 5.10(b) of this state plan. Entities providing services include, but are not limited to: The Parent Center, Deseret Industries, Turn Community Services, the Brain Injury Association of Utah, Homeless Veteran’s Fellowship and Columbus Community Center. USOR also maintains vendor relationships with other agencies providing supported job based employment services that include a fee for service agreement and participation in job coach training activities. As of January 2011 provision of Supported Employment services and Supported Job Based Training services are provided on an outcome payment system. USOR continues efforts to identify and make arrangements, where appropriate, to expand the availability of Community Rehabilitation Programs (CRP) offering supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of this state plan. In the past 2 years USOR has signficantly increased the flexibility and design of job coaching services to allow counselors to design a specialized set of services unique for each individual. Service types and categories are expanded as needed and minor changes are made as USOR and its vendors adapt to this new payment system. It is hoped that this increased flexibility and expanded range of service types encourages more CRPs to become vendors in order to increase choices available to USOR counselors.

Through a cooperative relationship between USOR and the Division of Services for People with Disabilities (DSPD), supported employment services was expanded to a targeted population through Utah House Bill 45 in 2009. This bill provided on going funding for extended supported employment services to a targeted number of individuals who had previously been on a waiting list for DSPD SE funding. Although discontinued at one time this funding has been restored and USOR continues to work with DSPD to identify eligible individuals based on the priorities set in the cooperative agreement to be served by these reserved funds.

This screen was last updated on Jun 28 2013 2:54PM by Stacey Cummings

Attachment 4.8(b)(4) Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

Describe the efforts of the designated state agency to identify and make arrangements, including entering into cooperative agreements, with other state agencies and other appropriate entities in order to provide the following services to individuals with the most significant disabilities:

  • supported employment services; and
  • extended services.

ATTACHMENT 4.8(b)(4)

Arrangements and Cooperative Agreements for the Provision of Supported Employment Services

USOR has established fee-for-service agreements with entities providing supported employment services throughout Utah in accordance with the requirements of the state plan. Two years ago USOR began paying all providers under an ’outcome’ payment method. These entities include Ability and Choice Services, Columbus Community Center, Performance LLC, Turn Community Services, Dixie Advantages, Family Matters, Optimus Services, Oasis House, Miles Employment Service for the Deaf, DDI Vantage, RISE Inc., Danville Employment Services, Choices Supported Employment, Alpine Transition and Employment, Phoenix Services, Chrysalis Utah, Alliance House, Pioneer Adult Rehab Center, Enable Industries, Valley Services, Covenant Employment Services and other agencies providing supported job based employment services. USOR has continued to revise their payment system to give more SE/SJBT choices to consumers and their counselors, allowing them to customize a set of services from a provider(s) unique to the needs a a particular client. USOR continues efforts to identify and make arrangements, where appropriate, with other supported employment entities. These efforts are coordinated by the USOR Supported Employment Specialist who conducts efforts to identify and make arrangements, including entering into cooperative agreements, with other state agencies and entities with respect to the provision of supported employment and extended services for individuals with the most significant disabilities, in accordance with the requirements of subsection 6.5 of the supplement to this State Plan. USOR has recently formed a committee of staff members to provide ongoing input and suggestions regarding the provision of services, the policies around SE/SJBE, and approval of service providers. More information about the duties of this new committee can be found in the attachment which describes state strategies.

Through a cooperative relationship between USOR and the Division of Services for People with Disabilities (DSPD), supported employment services have been expanded to a targeted population through the provision of long term funding from the Utah State Legislature. These funds are available to provide long term services for up to 175 individuals per year. These funds are designed to support individuals who have previously been on a waiting list for DSPD SE funding. The money is now designated as ongoing funding.

This screen was last updated on Jun 28 2013 2:55PM by Stacey Cummings

Attachment 4.10 Comprehensive System of Personnel Development

Data System on Personnel and Personnel Development

Attachment 4.10

Comprehensive System of Personnel Development

This attachment describes the Utah State Office of Rehabilitations (USOR) policies, procedures, and activities which ensure an adequate supply of qualified professionals and paraprofessionals to provide vocational rehabilitation services statewide. These policies and procedures were developed in coordination with the State Rehabilitation Council.

(a) Data system on personnel and personnel development. The USOR has developed and maintains a computerized record system for personnel needs, resources, and training. The computerized personnel needs data system is maintained by the USOR Training Coordinator and provides annual analysis of: (1) Qualified personnel needs. (A) The number of personnel who are employed by the state agency in the provision of vocational rehabilitation services in relation to the number of individuals served, broken down by personnel category. At the writing of this document the system includes 109 Vocational Rehabilitation Counselors (VRC) and 25 Supervising Counselors (SC) within the Division of Rehabilitation Services (DRS), and 7 VRC within the Division of Services for the Blind and Visually Impaired (DSBVI). Both divisions combined to serve 30,583 individual during FY 2012 for a counselor/consumer ratio of 1:217. Also included in the database from DRS are 10 District Directors, 4 Field Service Directors (one more than last year), and 1 Case Service Director, 14 Vocational Evaluators (VE), 18 Rehabilitation Technicians (RT)(5 more than last year), 65 Office Specialists (OS), 9 Choose to Work Employment Specialists (CTW)(one more than last year), and a DSBVI VR Case Service Director all of whom work in support of the VR program.

(b) The following is a breakdown of the number of personnel currently needed by the state agency to provide vocational rehabilitation services, broken down by personnel category and a projection of the number of personnel, broken down by personnel category, who will be needed by the state agency to provide vocational rehabilitation services in the state in 5 years based on projections of the number of individuals to be served, including individuals with significant disabilities, the number of personnel expected to retire or leave the field, and other relevant factors (see projections below). In 2008 USOR adopted a plan to reduce turnover. Due in large part to that program turnover dropped significantly from 2008 to 2010. More recently however turnover has steadily been rising from year to year. For example, since October 1, 2012 USOR has already trained 19 new counselors and 2 more new counselors are scheduled for training in the next 30 days. If turnover continues at this pace an estimate of yearly turnover at this point would be about 25 counselors per year which is significantly higher than just a few years ago. If turnover stays steady and if two additional counselors are added per year for possible agency expansion and in order to maintain current service ratios (the USOR formula is one counselor and one-half time secretary for each 20,000 individuals in the general population and USOR tries to add counselors when approved by the State legislature) the USOR will need a total of 125 new counselors and 20 supervising counselors over the next 5 years. The USOR replaced just 2 District Directors in the past year (down from 4 a year ago) and 10 supervising counselors (up slightly), however some of those were based on reassignment and promotion. Based on past history it is estimated that there might be 25 supervisor openings and 5 district director openings over the next 5 years.

 

Row Job Title Total positions Current vacancies Projected vacancies over the next 5 years
1 Counselor 109 3 125
2 Supervising Counselor 25 4 25
3 District Director 10 0 5
4 0 0 0
5 0 0 0
6 0 0 0
7 0 0 0
8 0 0 0
9 0 0 0
10 0 0 0

 

Utah only has one Master’s Program in the field of Vocational Rehabilitation within the state located at Utah State University. This program prepares MS degree, CRC eligible VR counselors. The program also contains a very small doctoral program. The Executive director of USOR and the USOR Human Resource Developer/Trainer sit on the USU advisory council. The program empahsizes degrees given through distance education and contains mostly individuals already employed by public VR agencies across the country. Due to this makeup of students only a small on-campus class, usually 5 or 6 students, are available each year to recruit as new hires for USOR vacancies.

 

Row Institutions Students enrolled Employees sponsored by agency and/or RSA Graduates sponsored by agency and/or RSA Graduates from the previous year
1 Utah State University 86 9 3 15
2 0 0 0 0
3 0 0 0 0
4 0 0 0 0
5 0 0 0 0

 

Plan for Recruitment, Preparation and Retention of Qualified Personnel

During FFY 2008 USOR implemented a comprehensive recruitment program designed to make USOR more attractive as an employer, cut turnover by retaining current qualified staff, and increase the number of qualified applicants for Vocational Rehabilitation Counselor vacancies. This effort, and subsequent efforts resulted in a significant drop in staff turnover through 2010. Unfortunately due to multiple circumstances the turnover rate has once again been increasing. USOR continues to offer flexible schedules, an incentive program which gives Administrative Leave for above average performance, generous educational assistance, and a competitive starting salary. In addition, in 2010 USOR was able to provide a one-time payment/bonus to those who obtained the new state licensure to help offset the costs of that licensure and reward those who obtained it. USOR is hopeful that additional payments or a step increase will eventually be approved related to licensure but currently staff receive a one-time bonus only. As indicated in a previous attachment USOR has trained 19 new counselors since October 1, 2012 compared to 19 in an 18 month period cited in last year’s report. 2 additional counselors are scheduled for training in the next 30 days and there are 3 current counselor openings which will be added to this year’s total training (at a minimum). Although turnover continues to rise USOR has still seen an increase in the skill and expertise level of those applying for vacant positions. USOR seems to be hiring some individuals who meet CSPD at hire and has hired several with counseling degrees and previous experience. In addition USOR seems to be receiving more applicants from out of state for both counselor positions and counselor supervisor positions. It is hoped that that turnover rates will again stabilize but as in previous years estimates for staff needed in the next 5 years were done with a ‘worst case scenario’ mentality. USOR actively recruits at all colleges and universities in Utah to attract both undergraduates and potential graduate students. The USOR is also building relationships with other out of state colleges. For example, approximately 5 current USOR staff are attending the CORE accredited program at Virginia Commonwealth University.

USOR actively recruits to fill Vocational Rehabilitation Counselor positions throughout the year by participating in university and college career fairs and by presenting at on-campus classes at the Utah State University Rehabilitation Counselor Education (RCE) program. Additionally, USOR has developed and maintained a recruitment brochure that details the benefits of employment within the state agency and introduces potential applicants to careers in VR. USOR also works with the USOE Human Resources Office to increase the distribution of recruitment announcements nationwide. USOR staff serves on the Advisory Board for the USU RCE program, and work closely with the University of Northern Colorado Technical Assistance and Continuing Education program in efforts to attract graduates and increase the number of students engaged in these training programs. USOR staff is very active in the state chapter of the National Rehabilitation Association (NRA) and USOR uses that relationship to recruit qualified professionals and to further develop the qualifications of agency staff through additional training, support, and career development. For example, monthly ‘brown bag training seminars’ are presented through the USOR video training system and co-sponsored by NRA. These coordinated efforts are designed to recruit, prepare, and retain personnel who are qualified, including personnel from minority backgrounds and personnel who are individuals with disabilities.

 

Personnel Standards

USOR has established hiring preferences and personnel policies and procedures for the establishment and maintenance of personnel standards to ensure that USOR professional and paraprofessional personnel are appropriately and adequately prepared and trained. In January, 2010 the State of Utah began issuing a new State Licensure for Vocational Rehabilitation Counselors. This new State Licensure necessitated a change in our agency CSPD standard to make sure that Utah VR counselors adhere to the highest standard existing in Utah. As the Utah requirement gives 5 years from the date of hire for staff to meet CSPD It is anticipated that all current staff will meet the CSPD expectation by June 18, 2017. The policies and procedures related to CSPD are described below:

(1) CSPD Standard

The USOR has established the following policy to ensure that professionals providing services are appropriately and adequately trained consistent with or prepared to meet the Utah State Licensing Requirement that applies to the area in which such personnel are providing vocational rehabilitation services. The purpose of this policy is to ensure that all Rehabilitation Counselors, Supervising Counselors, Vocational Evaluators and District Directors employed by USOR meet the Comprehensive System of Personnel Development (CSPD) standard required in law, federal regulations, and the state plan. This standard is designed to guarantee that Rehabilitation Counselors are appropriately and adequately prepared and trained to provide quality effective vocational rehabilitation services. The USOR CSPD standard requires that those employees identified above meet one of the following criteria:

(1) Hold a Utah State Licensure in Vocational Rehabilitation Counseling or

(2) Meet the criteria to obtain a Utah State Licensure in Vocational Rehabilitation Counseling which includes holding a Master’s degree in Rehabilitation Counseling or related field as outlined in the Utah State licensing regulations, obtaining 4000 hours of supervised experience under a Licensed Vocational Rehabilitation Counselor and having taken and passed the CRC exam (national certification exam) Employees who hold a Master’s degree in an approved counseling field will be considered to have met the CSPD if they have completed the required 4000 hours of supervised work under the supervision of an LVRC and have completed and passed the CRC national exam.

Plan for all staff to meet new CSPD standard:

Although the USOR standard is consistent with Utah state standards, the Utah state licensure is new, and the standard has been recently revised. The grandfathering clause which allowed an acceptance of a variety of degrees as well as experience in lieu of the CRC has expired and the list related degrees accepted is now smaller and the CRC is required. This, combined with the fact that USOR must sometimes underfill counseling positions due to a lack of applicants meeting the standard at hire means that not all USOR staff meet CSPD at this time.

CSPD status is tracked for counselors, supervising counselors, vocational evaluators, and district directors. In addition, the CSPD database contains information on various area directors, administrators and program specialists such as Choose to Work staff within DRS that are expected to meet and maintain the CSPD standard. As of this date (June, 2013) the database contains information on 176 staff members, 141 of which meet the standard (either licensed or eligible to be licensed). 131 of those listed have the Utah State LVRC license. 35 staff are not considered to yet meet the standard and are working on their 5 year plans as described above to meet CSPD. Each of those 35 staff members has a plan in place to meet the standard within 5 years of hire (or 6 years in special cases where the standard changed mid plan, see below). As indicated earlier all current staff are expected to meet the CSPD requirement on or before June 1, 2018.

All counseling and vocational evaluation staff who were hired before January 1, 2010 and have a signed CSPD plan already on file using the prior CSPD standard will be expected to complete the terms of that initial agreement but have also been given an additional 12 months beyond the initial expected date of completion to complete the added requirements of the new CSPD standard which includes taking and passing the national certification exam (CRC).

Counselors and evaluators hired since January 1, 2010 wrote a CSPD plan based on the new CSPD standard and will have 5 years from their date of hire to complete the requirements as outlined above to meet the standard. Those counselors who do not meet CSPD upon hire and will require additional graduate level education are expected to successfully complete at least one graduate level class and to apply for admission into a graduate program during their probationary period with the agency (first 12 months of hire).

(3) Strategies, timelines, monitoring and qualifications.

(A) The USOR makes every effort to recruit and hire individuals who meet the USOR’s CSPD standard as outlined above, and supports the training of existing employees who do not meet the CSPD standard. The USOR offers ongoing educational assistance for those needing additional education to meet the CSPD standard. The USOR also offers a pay increase when counselors successfully obtain national certification (CRC).

For those employees hired without a Master’s degree in a counseling field, USOR will assist with funding for graduate level education. A graduate degree specific to Rehabilitation Counseling is preferred by the USOR and is considered to be directly related to the job requirements of a Vocational Rehabilitation Counselor. For this reason employees who choose to attend a CORE accredited Master’s degree program will be eligible for 100% educational reimbursement of tuition and books. The CORE accredited program chosen must be eligible to grant an RSA scholarship to offset the costs of tuition, fees, and books. All employees attending these programs must apply for the RSA scholarship. In the rare instance where an approved graduate program may have exhausted all available scholarship monies for a given semester, employees will be eligible to request from the USOR 100% reimbursement of tuition, fees, and books. Reimbursement requests must be submitted prior to the beginning of each semester. These requests must be accompanied by a letter of scholarship denial which states that the reason for such denial was due to lack of available funding from the approved graduate program. Employees completing required internship and practicum experience from a CORE accredited program will be accommodated by the USOR at the employee’s request.

For those employee’s who choose to attend a Master’s degree program in a counseling field which meets the requirements for a related degree under the rules for obtaining a Utah State VRC license will be eligible for standard educational reimbursement of 50% of tuition, fees, and books, up to the rate of a comparable public program. Comparable public programs are considered to be those found at the University of Utah. All such coursework must be directly related to the employee’s job requirements. Employees must be accepted and matriculated into a graduate program in a related counseling discipline.

All requests for USOR educational benefits will be considered contingent upon available funding and employees will be notified of approval prior to enrollment for each semester. All related educational expenses and time required to complete any graduate program will be the responsibility of the employee.

In some cases employees who currently meet the CSPD standard may choose to pursue an additional advanced degree program. Educational benefits outlined in the Human Resources Guide will apply in these instances.

While it is the intention of the USOR to establish and maintain funding necessary to allow all employees to meet the CSPD requirements, exceptional and unforeseen circumstances may arise that prohibit such funding. Should funding become unavailable, the employee will be allowed an adjusted time frame to accomplish the standard when such funding becomes available. The USOR establishes priorities of funding for CSPD requirements as follows:

(1) Priority One: Employees in a supervisory position and employees hired under the expectation of meeting the standard as indicated in their letter of hire.

(2) Priority Two: All other employees.

Counseling staff who obtain the CRC certification will be refunded 50% of the test fee, and will receive a 5% selective salary increase to offset the costs of maintaining the certification (unless they are in longevity). Individuals in longevity who obtain certification will receive a one time bonus. Counselors must continue to maintain CRC certification or they will lose the salary increase.

The USOR has instituted a hiring preference in order to encourage the hiring of staff who already meets the CSPD standard.

Hiring preference is as follows:

(1) Individuals who hold the Utah State Licensure for Vocational Rehabilitation Counselors.

(2) Individuals who meet the USOR CSPD standard but have not yet obtained State Licensure.

(3) Individuals enrolled in a Commission on Rehabilitation Education (CORE) accredited program to obtain a Master’s degree in Rehabilitation Counseling.

(4) Individuals who hold a Master’s degree in an approved counseling field as outlined in the state licensing law.

(5) Individuals who hold a Bachelor’s degree in a related social service field such as counseling, psychology, social work, etc. and who have three or more years of counseling employment experience.

(6) Individuals who hold a Bachelor’s degree in a related social service field with less than three years of counseling experience (are hired as a Rehabilitation Counselor Trainee).

All new counselors receive a notification attached to their letter of hire indicating their current CSPD standing and the requirements they must meet within their first year of hire, and subsequent 5 years of hire to meet the standard. The letter is signed by the USOR Executive Director and must be signed by the prospective employee prior to acceptance of the position. Direct supervisors are required to track the progress of the employee in meeting the CSPD standard and the requirement to meet CSPD is included in the counselor’s performance plan and evaluation.

All Rehabilitation Counselors who do not meet the standard as outlined above are required to meet the standard within five (5) years of their date of hire (6 years in some cases, see earlier explanation). Counselors who do not have a Master’s degree in an approved counseling field upon hire will be required to enter a Master’s program, and obtain the needed degree and national certification to meet the five (5) year deadline. Staff who do not make adequate progress within the timelines described may be terminated. It is anticipated that all current staff should meet the CSPD standard by June 1, 2018.

Progress of the USOR as a whole is monitored through the data system. Staff employed as Rehabilitation Counselors, Supervising Counselors, Vocational Evaluation and District Directors must meet the CSPD standards and are tracked through this system. New employees hired who do not meet the standard at hire will be monitored by both supervisory staff and training staff.

Each new counselor hired must complete a USOR Qualification of Personnel Standard form. For those staff who meet the standard at the time of their hire and for those who will meet the standard within five (5) years of hire with additional work experience and national certification (those hired with an a Master’s degrees in an approved counseling field), no additional documentation is required except verification of passing the CRC exam and/or verification of State licensure. For those counselors who need additional education in order to meet the standard, sections will be added to their performance plans with the heading of Professional Development. These sections must include a plan describing how the counselor will meet the standard, by obtaining the required Master’s degree and National Certification, within five (5) years of the date of hire. These plans shall be submitted to the USOR Training Coordinator with the USOR Qualification of Personnel Standard form within thirty (30) days of hire, and must be signed by the employee, the supervisor, and the District Director. Minimum requirements for the first year of the plan for those staff who do not hold a Master’s degree in an approved counseling field will include completing the application process for an approved graduate program and satisfactory completion of two (2) semester hours of coursework required in the approved program. Satisfactory completion means courses are completed in a timely manner at a performance level to meet the graduate school requirements. Progress sufficient to meet the CSPD plan requirements will be monitored in each subsequent year as set forth in the employee’s Performance Plan.

The Performance Plan will be reviewed as required by the supervisor. If an employee has not satisfactorily completed all activities outlined for the year of review, they will receive an unsatisfactory rating in the Professional Development section and be placed on corrective action. A corrective action plan will be written with short term goals established to remediate the lack of progress toward their CSPD plan. The corrective action plan will establish three (3) and six (6) month reviews. If the corrective action is not successful, disciplinary action will result which may include termination based upon non-compliance with USOR agency policy. Normal supervisory review procedures will apply and be available to the employee. New employees who do not make the outlined progress in the first year of probationary status will be terminated from the agency in probationary status with no recourse for the employee.

 

Staff Development

USOR has established policies, procedures, and activities to ensure that all personnel employed by the designated state unit receive appropriate and adequate training in terms staff development for professionals and paraprofessionals within the designated state unit, particularly with respect to assessment, vocational counseling, job placement, rehabilitation technology; and procedures for the acquisition and dissemination to designated state unit professionals and paraprofessionals significant knowledge from research and other sources. These training opportunities and activities include:

(1) The USOR Human Resource Development Program provides for attendance at workshops, conferences, formal course work at institutions of higher education, as well as agency developed and conducted training sessions. Training is offered in the areas of counseling; informed choice; medical, psychological, and vocational assessment; assistive technology; culturally sensitive practices; job placement and development; ethics; proposed reauthorization, as well as other topics relevant to Rehabilitation Counselors. Specialized topics from the last 6 months include client financial fitness, the Affordable Care Act, Ticket to Work, job development, job interviewing skills, and client work readiness. Later this year trainings are scheduled about 911 system changes including a new service purchase coding system and a review of the changes to the DSM. The USOR provides these monthly in-service trainings via high definition video conferencing to offices throughout Utah, as well as by web-streaming training content. The USOR has consistently exceeded the required training hours required to maintain national certification and has also provided counselors with the training hours required to maintain state licensure this past year.

(2) The USOR has established procedures for the acquisition and dissemination to professionals and paraprofessionals significant knowledge from research and other sources. These procedures include providing training opportunities, encouraging professional memberships in organizations which offer professional journals, as well as having a close relationship with the Utah State University Rehabilitation Counselor Education program, and the Region 8 TACE center. Additionally USOR has established a cooperative relationship with the National Clearinghouse On Rehabilitation Materials at Utah State University.

 

The USOR has worked to ensure the availability of personnel who are able to communicate in the native language of applicants or eligible individuals who have limited English speaking ability or in appropriate modes of communication with applicants or eligible individuals. The USOR has established Spanish speaking caseloads that are staffed by professionals who are fluent in Spanish. USOR also maintains a caseload where the counselor must speak Navajo and the director of that area must also speak Navajo. Most USOR materials including brochures and preprinted materials from the case management system are available in Spanish. Additionally USOR has established a number of deaf and hard of hearing caseloads statewide that are staffed by professionals fluent in American Sign Language. Applicants are tested prior to selection for these positions and receive a pay increase for these skills. USOR can provide interpretation through staff members, through Interpretype machines, and through outside staff services purchased per state contract.

 

The USOR has established procedures and activities to coordinate the comprehensive system of personnel development with personnel development under the Individuals with Disabilities Education Act. These include maintaining the cooperative agreement between the Utah State Office of Rehabilitation with the Utah State Office of Special Education for a project of systematic transition for Utah’s youth with disabilities. This agreement is described in more detail in a previous section.

This screen was last updated on Jun 28 2013 2:58PM by Stacey Cummings

Attachment 4.11(a) Statewide Assessment

Provide an assessment of the rehabilitation needs of individuals with disabilities residing within the state, particularly the vocational rehabilitation services needs of:

  • individuals with most significant disabilities, including their need for supported employment services;
  • individuals with disabilities who are minorities;
  • individuals with disabilities who have been unserved or underserved by the vocational rehabilitation program; and
  • individuals with disabilities served through other components of the statewide workforce investment system.

Identify the need to establish, develop, or improve community rehabilitation programs within the state.

ATTACHMENT 4.11(a)

Statewide Assessment

(a) Comprehensive Statewide Assessment of Rehabilitation Needs

The Utah State Office of Rehabilitation (USOR), in cooperation with the State Rehabilitation Council (SRC), conducts a comprehensive statewide needs assessment every three years to identify the rehabilitation needs of those individuals residing in Utah with disabilities. The latest assessment began last fall (2012) and was completed in April of 2013. USOR contracted with the Center for Public Policy and Administration, located at the University of Utah, to conduct this assessment and it follows the model of the last assessment. The executive summary of the assessment is included at the end of this section. The entire report can be found under the publications link at www.usor.utah.gov. This study surveyed Vocational Rehabilitation (VR) clients, counselors and partners to identify needs and to assess the current VR system’s capacity to meet identified service needs. USOR chose to replicate the design of the assessment done three years ago to help measure the impact of activities conducted over the last three years. Because the assessment found fewer areas where there was a large gap between needs with a high priority and the ability to provide and/or purchase that service USOR is confident that the activities for the last three years have increased counselor skills and knowledge as well as system capacity. As a result of this latest assessment USOR has developed goals and strategies to meet identified needs from area of ‘service capacity gaps’ and ‘unserved/underserved populations’. In addition to these two areas USOR has developed goals related to other internal assessments and areas for improvement. USOR has developed a three year plan with goals and focused activities planned for each year. Goals are identified later in this State Plan in attachment 4.11(c) (1) and specific strategies and activities are identified in attachment 4.11 (d).

The needs of individuals with disabilities in Utah identified by the assessment that USOR will focus on for the next three years are:

Need for Service vs. Availability/Capacity Gaps

(1) Improving self-advocacy skills

(2) Obtaining life skills training such money and time-management, or getting along with people

(3) Finding and paying for a place to live

Needs related to unserved/underserved populations

(1) Increased outreach and service provision individuals with substance abuse related disabilities

(2) Increased outreach and service provision to transition aged youth and individuals with developmental disabilities

(3) Increased outreach and service provision to ethnic and racial minority groups

Executive Summary, CSNA Report

EXECUTIVE SUMMARY

Prepared for the

Utah State Office of Rehabilitation by Cathy Chambless, PhD, MPA Sara McCormick, MPA Malia McIlvenna, MPP May 8, 2013

CSNA

COMPREHENSIVE STATEWIDE NEEDS ASSESSMENT OF INDIVIDUALS WITH DISABILITIES IN UTAH

EXECUTIVE SUMMARY

The Center for Public Policy & Administration conducted a comprehensive assessment of the rehabilitation needs of individuals with disabilities in Utah at the request of the Utah State Office of Rehabilitation. The purpose of the study is to provide information for development of a three year vocational rehabilitation state plan. The needs assessment and state plan are requirements of the federal Rehabilitation Act. Seven research questions guided the study:

1. What are population estimates and characteristics of individuals with disabilities in Utah?

2. What are estimates and characteristics of individuals who receive Social Security disability benefits (SSDI

and SSI) in the State?

3. How do the processes and outcomes of Utah Vocational Rehabilitation (VR) services compare with other peer states? What are the anomalies and are these of concern?

4. What do vocational rehabilitation clients perceive as their unmet needs and barriers to successful outcomes?

5. What do rehabilitation providers perceive as unmet needs and barriers to successful outcomes for their clients? How do providers’ perceptions of needs and barriers compare with the clients’ perceptions?

6. What individuals with disabilities appear to be unserved or underserved by VR services? What are the unmet service needs of these groups?

7. What are barriers and special service needs of individuals with disabilities from racial and ethnic minority

populations?

POPULATION ESTIMATES AND SOCIAL SECURITY DATA

Analysis of U.S. Census American Community Survey data shows Utah has a lower percentage (9%) than the nation as a whole (12%) of people who state they have a disability according to the 2008?2010 American Community Survey. In Utah the proportion of males and females with disabilities is nearly equal; while nationwide there is a slightly larger proportion of females with disabilities than males (0.95 to 1). According to Census data the employment rate of individuals with disabilities in Utah (44%) is significantly higher than in the U.S. (36%).

According to USOR, the agency served 28,537 clients in 2010. This is 12% of Utah’s disability population using the American Community Survey definition of disability. Looking at all USOR clients, 55% are male, 45% are female. This is in contrast to Utah’s disabled population which is evenly split with 50% male and 50% female.

A smaller percentage of Utah’s population receives SSDI and SSI benefits than nationally. In 2010 approximately

2.8% of Utahns received SSDI compared to 4.5% nationally, and 1.0% received SSI compared to 2.6% nationally.

VOCATIONAL REHABILITATION PROGRAM PERFORMANCE

An analysis of vocational rehabilitation caseload data shows how Utah’s program compares with six peer states (Colorado, Kansas, Louisiana, Mississippi, Oklahoma, and West Virginia). In terms of types of disability, Utah has the highest percentage of psychosocial impairments and lowest percentages of clients with visual, communicative, and other mental impairments compared with the six peer states. Among the peer states Utah had the median “successful employment” rate in FY 2010 ? 67% of all individuals whose cases were closed in FY 2010 after

receiving services were employed but this is still well above the national average employment rate of 51%.

During the same year, Utah had the highest successful employment rate (71%) for transition?age clients (16?24 years of age) compared to the peer states. The Utah Vocational Rehabilitation program had the highest successful employment rate for clients with cognitive impairments (69%), and mental and emotional disabilities (66%) compared to the peer states.

The Utah vocational rehabilitation program was able to accomplish this excellent performance despite having a lower than average staff size (269 in 2010) compared with its peer states. Additionally, Utah’s staff size as a percentage of cases closed (5.2%) is second lowest (behind Kansas at 4.0%) of peer states and below the national average for combined agencies (6.3%).

CONSUMER SURVEY

The purpose of the consumer survey was to assess what vocational rehabilitation clients perceive as their unmet needs and barriers to successful employment outcomes. In October 2012, surveys were sent to 3,730 individuals in Status 10. These individuals had been determined eligible for the program but had not begun receiving services under an Individual Plan for Employment (IPE). Completed surveys were received from 318 respondents which represented an 8.5% response rate. The survey asked individuals to check which services they needed from a list of 31 items. The survey then asked open?ended questions for individuals to list barriers they have in becoming successfully employed, and other service needs not listed elsewhere. Administrative data obtained from USOR

included age, gender, race, ethnicity, education level, significance of disability designation, SSDI and SSI, TANF, and GA status at application, and primary disability. Survey data were matched with the administrative data in order to analyze the survey results by demographic indicators.

Respondents were representative of the overall Status 10 population in gender, age, and racial status. However, there were several characteristics of the respondents that differed statistically from the Status 10 population. There were fewer Hispanic?Latino survey respondents compared to the overall Status 10 population. This difference was significant at the .05 level, with 12% of the population classified as Hispanic/Latino and only 5% of the respondents. The respondents were slightly more educated than the overall Status 10 population, and individuals with primary disabilities of mental and cognitive responded less than their proportion in the Status 10 group. Individuals identified as having most significant disability were more likely to have responded. Also, respondents were significantly more likely to be receiving SSDI or GA at application than the overall Status 10 group.

SERVICES NEEDED – CONSUMER SURVEY

The following list of needs is the top ten service needs identified by USOR clients in 2012.

1. Locating employers with suitable job openings (76%)

2. Paying for a school or training program, including books or tools (74%)

3. Learning what jobs are available (69%)

4. Choosing a suitable job (67%)

5. Learning what programs and/or benefits they are eligible for such as Social Security or health care benefits (66%)

6. Understanding how work will impact benefits (62%)

7. Understanding health benefits and finding providers (59%)

8. Job coaching including short term on-the-job training or help with problems on the job (57%)

9. Choosing a school or training program (57%)

10. Writing a resume and preparing for job interview (55)

The service need responses were analyzed by subgroups to see if consumers with certain characteristics differed from the other consumer respondents. The characteristics examined were most significant disability status, transition age (16to24 years old), and primary disability. Subgroup comparisons were made using a ChiSquare statistical test to determine whether differences between the measures were statistically significant. The results of the ChiSquare tests are reported for the variables that have significant difference at a 95% confidence level. Significant results are reported as a p value of less than .05.

The following need areas were higher for individuals coded as most significantly disabled (statistical significance levels are noted).

• Writing a resume and preparing for a job interview (p<.01)

• Job coaching (p<.05)

• A wheelchair, scooter, or other mobility device (p<.05)

It was also found that fewer individuals coded as most significantly disabled needed assistance with finding and paying for a place to live (ChiSquare p<.05).

The older age group (25 and older) indicated they needed help significantly more than younger respondents in two areas:

• Obtaining prescription drugs (p=<.01)

• Assistance with car maintenance, repairs or gasoline (p=<.05)

The younger age group (16?24) indicated they needed help significantly more than older respondents in one area:

• Finding and paying for a place to live (p<.01)

The following service needs are those that showed differences that were significantly higher than expected or lower for the specific primary disability.

• Pursuing self employment – Physical (higher)Choosing a school or training program – Sensory (lower)

• Paying for school or training program – Sensory (lower)

• Improving self advocacy skills – Cognitive and Mental (higher)

• Understanding health benefits and finding providers – Physical (higher); Sensory (lower)

• Obtaining mental health and substance abuse counseling – Mental (higher)

• Assistance with car maintenance, repairs or gas – Physical and Mental (higher)

• Visual aids – Sensory and Physical (higher)

• Hearing devices – Sensory (higher)

• Wheelchair, scooter or other mobility device – Physical (higher)

INDIVIDUALS WITH MOST SIGNIFICANT DISABILITIES

The service needs expressed by individuals coded as most significantly disabled were compared with the needs of the remaining consumers. Individuals who were coded as most significantly disabled expressed higher frequency of needs in the areas of: writing a resume and preparing for a job interview (p<.01); job coaching (p<.05); and a wheelchair, scooter, or other mobility device (p<.05). In contrast, consumers coded as most significantly disabled had lower needs for finding and paying for a place to live (p<.05). The rank order of the needs list was very similar between groups.

TRANSITION AGE CONSUMERS

The needs of transition age consumers (16?24 years old) were compared with respondents 25 years and older. Results of the ChiSquare analysis found three services in which age groups differed significantly in the degree they felt they needed help. The older age group (25 and older) indicated they needed help significantly more than younger respondents in two areas: obtaining prescription drugs (p=.01); and assistance with car maintenance, repairs or gasoline (p=.05). The younger age group (16?24) indicated they needed help significantly more than older respondents in finding and paying for a place to live (p<.01).

PRIMARY DISABILITY

Respondents identified as having mental disability comprised 42% of the total, physical 30%, cognitive 23%, and sensory 6% of the total number of respondents (n=318 ). The following service needs are those that showed differences that were significantly higher or lower for the specific primary disability. ChiSquare tests are reported in Table 4.13.

• Pursuing self employment – Physical (higher)

• Choosing a school or training program – Sensory (lower)

• Paying for school or training program – Sensory (lower)

• Improving self advocacy skills – Cognitive and Mental (higher)

• Understanding health benefits and finding providers – Physical (higher); Sensory (lower)

• Obtaining mental health and substance abuse counseling – Mental (higher)

• Assistance with car maintenance, repairs or gas – Physical and Mental (higher)

• Visual aids – Sensory and Physical (higher)

• Hearing devices – Sensory (higher)

• Wheelchair, scooter or other mobility device – Physical (higher)

BARRIERS TO EMPLOYMENT

Consumers listed barriers to employment in response to an open?ended question: “What are the top three factors that cause you the most difficulty in becoming successfully employed?” Their responses were grouped into 34 different categories. The following categories represent the most common barriers expressed:

• Physical limitations and health concerns (33% of respondents)

• Mental health issues including bipolar, depression, anxiety, ADD/ADHD, depression (28%)

• Transportation issues including those related to employment such as cannot take bus, do not have car, no driver license (23%)

• Lack of education or skills training, including computer (20%)

• Soft skills training needed including interpersonal/social skills, interview skills, money and time management; decision making (18%)

• Cognitive issues (13%)

PROVIDER SURVEYS

Three groups of service providers were surveyed to assess their perceptions of rehabilitation needs of the individuals they serve: Utah State Office of Rehabilitation employees (n=123), Department of Workforce Services’ (DWS) employees (n=81), and employees of other community agencies serving people with disabilities (n=62). The third group, referred to as All Other Providers, included employees of Veterans Administration Vocational Rehabilitation, Deseret Industries, the Worker’s Compensation Fund of Utah, and the Division of Services for People with Disabilities. The invitation email was also sent to members of the Utah Association of Community Services, and the Utah Behavioral Health Network, which represent community providers of day, habilitation, mental health, and rehabilitation services for people with disabilities. These organizations were encouraged to forward the invitation email to their members. Surveys were conducted during September 2012 and December

31, 2012; a total of 266 responses were received from all groups.

Providers were asked to rate on a 4 point scale the level of clients’ needs for each of 31 different services. A mean score for each need rating was calculated and then ranked from the largest mean as number 1 rank to the smallest mean as number 31. The rankings were compared across the three provider groups (USOR, DWS, and All Other Providers).

Then questions were asked about the availability of each service for the same list of needs, also using a 4 point scale. A mean for the availability rating was calculated and then ranked from largest mean (i.e., most available) as number 1 to least available as 31. The level of need for the service was defined as “demand” for a service and the level of availability was defined as “supply” of the service in the community. The differences between demand and supply rankings were also compared across provider groups. If the demand for a service is much larger than the supply, this is an issue that needs attention. For this survey, researchers chose to use a difference of 10 or more points between demand and supply to indicate an area that deserves further consideration.

SERVICES IDENTIFIED BY PROVIDERS

Of the list of 31 service needs on the survey, the top ten (upper third) identified by USOR employees of their clients were:

1. Learning what jobs are available

2. Choosing a suitable job

3. Assessing client’s interests and abilities

4. Locating employers with suitable job openings

5. Writing a resume and preparing for a job interview

6. Understanding their health benefits and finding providers

7. Improving self advocacy skills

8. Learning what programs and/or benefits they are eligible for (such as Social Security and health care)

9. Paying for a school or training program including books or tools

10. Understanding how work will impact benefits

The rankings of DWS employees were compared with those of USOR. There was only one need which showed significant difference between USOR and DWS. Improving self advocacy skills was ranked number 7 by USOR, while DWS ranked it number 22.

AVAILABILITY OF SERVICES

Provider ratings of service availability resulted in three service needs identified by USOR with a gap of 10 or greater between demand and supply. This is a marked change from the prior needs assessment survey in 2009 for which USOR rankings showed twice as many service needs (i.e., 6) with a 10?or?more point gap. The researchers divide

the rankings into upper third, middle third, and lower third to differentiate the highest from the medium from the lowest requested needs.

Only one of the needs identified by USOR this time was in the upper third group of services:

• Improving self advocacy skills (Demand rank 7, Supply rank 22)

Two other needs with a 10 point or greater gap was in the middle third of rankings:

• Obtaining life skills training such as money and time management, or getting along with people (Demand rank 13, Supply rank 23)

• Finding and paying for a place to live (Demand rank 17, Supply rank 29)

Department of Workforce Services rankings displayed three service needs with more than a 10 point gap between demand and supply. Two of the needs were in the middle third, and one was in the lower third of the rankings:

• Finding and paying for a place to live (Demand rank 11, Supply rank 21)

• Maintaining or repairing a home (Demand rank 15, Supply rank 25)

• Environmental controls (enable hands free control of lighting, heating and air conditioning, and other devices within the home or office) (Demand rank 8, Supply rank 28)

The All Other Providers group had two service needs that showed a 10 point or greater gap between demand and supply. This could be shortage of capacity, lack of training, or difficulty in accessing the services. Both needs were in the upper third of the All Other Providers rankings:

• Locating employers with suitable job openings. (Demand rank 4, Supply rank 16)

• Understanding their health benefits and finding providers. (Demand rank 5, Supply rank 12)

BARR IERS PERCEIVED BY PROVIDERS COMPARED WITH CONSUMERS

The survey asked providers an open-ended question: “What are the top three barriers that prevent your clients from achieving successful outcomes?” The barriers listed by providers were coded into the same 34 categories as the consumer barriers. See the complete report for a comparison between the top ten rankings of consumers with the top ten rankings of providers.

UNSERVED AND UNDERSERVED GROUPS AS IDENTIFIED BY PROVIDERS

The providers were asked to identify groups that may be unserved or underserved by the rehabilitation system. The largest number of responses (16% of all responses) listed people with mental illness and substance abuse as unserved or underserved groups. Tied for second rank were students in transition from high school, and individuals with developmental disabilities (9% each). Racial and ethnic minorities were listed in fourth place with 8%. Individuals who are homeless were tied for fifth place with individuals who are not aware of vocational rehabilitation services at 7%.

RACIAL AND ETHNIC MINORITIES

An analysis was done to compare the responses of consumers who indicated they were racial and ethnic minorities with responses of non-minority consumers. The percentages of minority consumers indicating “I need help” are higher than non?minorities in all 31 need areas. The higher need for services was statistically significant for this group in seven areas:

• Understanding how work will impact benefits

• Writing a resume and preparing for a job interview

• Maintaining or repairing a home

• Assessing my interests and abilities

• Finding and paying for a place to live

• Assistance with car maintenance, repairs or gasoline

CONCLUSION

The purpose of this comprehensive needs assessment is to call attention to perceptions and concerns of individuals who are most involved in receiving and providing rehabilitation services. This attention can then be directed toward remediation of these concerns through Utah’s next three-year Vocational Rehabilitation State Plan.

This screen was last updated on Jun 28 2013 3:03PM by Stacey Cummings

Attachment 4.11(b) Annual Estimates

* According to the 2010 American Community Survey there were approximately 233,917 civilian noninstitutionalized persons with a disability in Utah. Of those individuals, approximately 51,359 are thought to be employed. This leaves approximately 72,500 individuals either classified as unemployed or not in the labor force that potentially could be eligible for VR services in Utah.

Utah VR’s growth rate in number served stayed fairly steady from 2007 to 2009 at about 5%, however the growth rate doubled to 11% from 2009 to 2010. From 2010 to 2011 the growth rate in number served dropped to 6% and further slowed to under 2% from 2011 to 2012. In order to try to balance these significantly different figures USOR has decided to take an average of the last three years which would be an estimated 6%. If this projection holds true USOR would serve 32,417 consumers by the end of 2013 and 34,362 consumers in FY 2014.

* Using these same percentage increase estimates, of the 32,417 individuals served in 2013 it is expected that 32,177 will be served under Part B of Title 1 of the Act and 240 will be served under Part B of Title VI of the Act (Supported Employment Program). As USOR is not on an Order of Selection (OOS) there is no identification of eligible individuals receiving services under any such OOS priority category.

* Starting with actual expenditures for 2012 and applying the same percentage increases listed earlier (6% per year) it is expected that USOR will spend $27,651,776 toward case service expenditures in FY 2013 and $29,310,822 in FY 2014.

Category Title I or Title VI Estimated Funds Estimated Number to be Served Average Cost of Services
0
Totals   $0 0

This screen was last updated on Jun 25 2013 11:59AM by Stacey Cummings

Attachment 4.11(c)(1) State Goals and Priorities

The goals and priorities are based on the comprehensive statewide assessment, on requirements related to the performance standards and indicators, and on other information about the state agency. (See section 101(a)(15)(C) of the Act.) This attachment should be updated when there are material changes in the information that require the description to be amended.

  • Identify if the goals and priorities were jointly developed and agreed to by the state VR agency and the State Rehabilitation Council, if the state has a council.
  • Identify if the state VR agency and the State Rehabilitation Council, if the state has such a council, jointly reviewed the goals and priorities and jointly agreed to any revisions.
  • Identify the goals and priorities in carrying out the vocational rehabilitation and supported employment programs.
  • Ensure that the goals and priorities are based on an analysis of the following areas:
    • the most recent comprehensive statewide assessment, including any updates;
    • the performance of the state on standards and indicators; and
    • other available information on the operation and effectiveness of the VR program, including any reports received from the State Rehabilitation Council and findings and recommendations from monitoring activities conducted under section 107.

ATTACHMENT 4.11 (c)(1)

Goals and Priorities

(1) Based on the results of the 2013 Comprehensive Statewide Assessment of Rehabilitation Needs and the performance of USOR in the past year, USOR met with the State Rehabilitation Council to jointly review the results, recommendations, and to jointly establish goals and priorities for program improvement. In collaboration with the State Rehabilitation Council, the following goals and priorities have been established:

RSA PERFORMANCE INDICATOR FFY12 Performance/ FFY13 GOAL

1.1 Change in Employment Outcomes 3427/3430

1.2 Percent of Employment Outcomes 58%/ 65%

1.3 Competitive Employment Outcomes 95%/94%

1.4 Significance of Disability 98.7% / 98%

1.5 Earnings Ratio .58/.60

1.6 Self Support 67.5%/67%

2.1 Minority Served Ratio .93/1.00

In addition, USOR has identified the following goals related to both the most recent Statewide Comprehensive Assessment (see attachment 4.11 (a) and other internal evaluations in coordination with the State Rehabilitation Council. Goals beginning with the number 1 will be the focus of the first year of the three year plan (October 2013 to September 2014), those numbered 2 will be the focus in year 2 (October 2014 to September 2015) and those beginning with the number 3 will be the focus in the year 3 (October 2015 to September 2016).

Goal 1.1: Assist clients to develop self-advocacy skills

Goal 1.2: Increase the number of individuals served who are transition age and/or have developmental disabilities.

Goal 1.3 USOR will establish a culture of client-centeredness, world-class transformational rehabilitation services, and highest level professionalism

Goal 2.1: Assist clients with developing life skills such as money and time management and getting along with people

Goal 2.2: Increase the number of individuals served from ethnic and racial minority populations

Goal 2.3: USOR will review and revise policies and procedures regarding the support of clients seeking a goal of self-employment in order to facilitate the provision of appropriate services and assist clients to obtain appropriate employment

Goal 3.1: Assist clients with finding and paying for a place to live

Goal 3.2: Increase the number of individuals served with substance abuse related disabilities

Goal 3.3: USOR will revise and improve the service delivery model for SE/SJBT services

This screen was last updated on Jun 27 2013 5:22PM by Stacey Cummings

Attachment 4.11(c)(3) Order of Selection

  • Identify the order to be followed in selecting eligible individuals to be provided vocational rehabilitation services.
  • Identify the justification for the order.
  • Identify the service and outcome goals.
  • Identify the time within which these goals may be achieved for individuals in each priority category within the order.
  • Describe how individuals with the most significant disabilities are selected for services before all other individuals with disabilities.

This agency is not implementing an Order of Selection.

This screen was last updated on May 26 2009 11:28AM by sautwalkerk

Attachment 4.11(c)(4) Goals and Plans for Distribution of Title VI, Part B Funds

Specify the state's goals and priorities with respect to the distribution of funds received under section 622 of the Act for the provision of supported employment services.

ATTACHMENT 4.11 (c)(4) Goals and Plans for Distribution of Title VI, Part B Funds (4) The goals and plans for distribution of Title VI, Part B funds are based on the Utah State Office of Rehabilitation (USOR) comprehensive assessment which includes analysis of supported employment, providers, consumers and VR counselors who use supported employment. USOR, in conjunction with the Utah Division of Services for People with Disabilities and the Utah State Legislature successfully piloted a program designed under House Bill 31, the Supported Employment Pilot Program for the Provision of Services for People with Disabilities beginning in 2006. This pilot was successful and was funded long term only to be de-funded in the economic crisis. Funding has recently been restored and increased and beginning July 1, 2011 an additional 175 individuals were eligible to receive assistance with long term support through DSPD (175 - 200 total). As USOR had hoped SE services/numbers have increased likely due at least in part to this project. For example the number of 26 closures coded in FY2011 as SE was just 38 compared to 59 closures in FY2012. USOR has set a goal of 240 served for FY 2013 and USOR is hopeful the number of SE successful closures will again increase in 2013. The USOR has already distributed FFY 2013 funding received under section 622 of the Act for supported employment services identified in the IPEs of individuals who have been determined eligible for services under the policies of Title VI, Part B regardless of their inclusion in the project mentioned above. As indicated above, USOR has seen an increase in the demand for SE service and USOR has always been able to distribute all funds allocated under Title VI and has never returned unspent funds to RSA. Goal 3.3 listed in the 3 year plan is specifically designed to continue to assess and improve the provision of SE services and appropriate distribution of funds.

This screen was last updated on Jun 27 2013 5:23PM by Stacey Cummings

Attachment 4.11(d) State's Strategies

This attachment should include required strategies and how the agency will use these strategies to achieve its goals and priorities, support innovation and expansion activities, and overcome any barriers to accessing the vocational rehabilitation and the supported employment programs. (See sections 101(a)(15)(D) and (18)(B) of the Act and Section 427 of the General Education Provisions Act (GEPA)).

Describe the methods to be used to expand and improve services to individuals with disabilities.

ATTACHMENT 4.11 (d)

Strategies for FFY 2014 through FFY 2016

As outlined in Attachment 4.11 (c) the USOR has chosen in its Strategic Plan for FY 2014 to FY 2016 to focus on 3 specific need vs. resources gaps identified in the last Statewide Needs Assessment (CSNA) (see 4.11 (a). USOR has also chosen to add 3 additional goals/strategies related to increasing outreach and service to those populations identified as unserved/underserved by providers surveyed in the CSNA and 3 additional goals related to other assessments and agency issues identified USOR. Several activities are related to the innovation and expansion activities identified in 4.11 (e). The entire Strategic Plan is outlined by year below.

(1) Strategies were developed with the goals of increasing staff knowledge and skills, increasing capacity in relation to needed resources, and increasing access to and knowledge of existing programs and available resources. The USOR is committed to a cycle of continuous evaluation and improvement and will evaluate these strategies over the 3 years looking to expand, revise and improve this plan where appropriate.

(A) Methods to be used, including activity descriptions are included as part of each strategy listed below. Several of these activities will expand/have expanded and improve access to services for individuals with disabilities, including the provision of assistive technology to individuals at each stage of the process;

(B) Several activities focus on increasing procedures to identify and serve individuals with disabilities and minorities and those with the most significant disabilities including those who may have been unserved or underserved by the vocational rehabilitation program;

(C) Goal 3.3 and several activities are designed to increase the availability, success and scope of Supported Job Based Training (SJBT) and Supported Employment (SE) services, and community rehabilitation programs are often providers of those services;

(D) All strategies are designed with the intent of improving the performance of the USOR staff in terms of federal evaluation standards and performance indicators established pursuant to Section 106 of the Rehabilitation Act. For example, strategies are designed to increase service to and success of minority populations (S and O 2.1) and improve services to individuals seeking assistance with self-employment goals to increase successful job outcomes (S and O 1.1).

(E) Strategies include reference to collaboration and cooperation with other components of the workforce investment system in order to improve the service by all agencies in assisting individuals with disabilities.

(2) The USOR will use the developed strategies listed specifically below to:

(A) Address need/resource gaps identified by the CSNA (see 4.11 (a) ) and these strategies are designed to help the USOR reach the goals identified in Attachment 4.11

(B) Support the innovation and expansion activities identified in subparagraph 4.11 (e). For example strategies are related to serving individuals who are transitioning from high school (including the COURIER program and increase in social media listed in 4.11 (e), and strategies to increase client skills in money management (including projects like the Self-Reliance Pilot listed in 4.11 (e)

(C) Overcome any identified barriers relating to equitable access to and participation of individuals with disabilities in the State Vocational Rehabilitation Services Program and State Supported Employment Services Program.

YEAR ONE

Goal 1.1: Assist clients to develop self-advocacy skills*

*Note: This need was identified in the last needs assessment and a goal plus strategies and activities related to it were developed and listed in the previous state plan. However, since it was a goal scheduled for year 3 of the 3 year plan, related activities did not begin until earlier this year. As a result, USOR has included some of those previously listed activities in the plan for the next 3 years because they are currently in progress and will likely carry over into the next fiscal year.

Strategy 1.1 (A): Increase counselor skill and materials to help them teach clients self-advocacy.

Activity A.1: Form a USOR Horizons group to (1) Contact Disability Law Center, Division of Services for Persons with Disabilities, Office of Education partners and others to identify tools and curricula being used by others, (2) Survey counselors to find tools and techniques used successfully now within the USOR to develop client self-advocacy skills and (3) Contact regional TACE center or other federal partners to ask for training resources and technical assistance related to teaching clients self- advocacy .

Activity A.2: Evaluate tools identified and expand use and availability of those determined to be most useful

Activity A.3: Design and implement two pilot projects within VR (one targeted to transition aged youth and one targeted to general client base) using VR staff to teach self –advocacy skills to clients.

Strategy 1.2 (B): Increase counselor knowledge about other resources to help clients learn self-advocacy skills

Activity B.1: Contact Independent Living Centers, Disability Law Center, Division of Services for Persons with Disabilities, Office of Education partners and CRPs to identify programs that might be appropriate for vocational rehabilitation client participation

Activity B.2: Disseminate information about available programs

Activity B.3: Evaluate opportunities to partner with other agencies to expand or adapt opportunities for vocational rehabilitation clients to learn self-advocacy skills.

Goal 1.2: Increase outreach, partnerships and counselor skills in order in increase the number of individuals served by USOR who are transition age and/or have developmental disabilities.

Strategy 1.2 (A): Increase outreach to individuals who are transition aged youth and/or who have developmental disabilities

Activity A.1: Increase the availability of information about services through expansion of social media.

Activity A.2: Develop a specific web page to outreach to transition age youth including targeted information for students, parents, and teachers as well as counselor liaison assignments for each school

Activity A.3: Increase counselor involvement in schools by increasing involvement at IEP meetings as well as providing job club interventions and in-person trainings in the schools for youth and families

Activity A.4: Utah’s new COURIER program (Child Outreach – Utah’s Referral, Information and Education Resource) will provide targeted outreach services to students with special health care needs, students in special education, and students served under Section 504.

Strategy 1.2 (B): Improve and expand partnerships with agencies that serve individuals that are transition aged youth and/or have developmental disabilities

Activity B.1: Amend USOR/USOE Interagency Agreements at both the state and local level to be more descriptive and comprehensive about the expectations on both sides.

Activity B.2: Identify at least 2 programs serving this population and increase partnerships at a local level with VR counselors. Examples include PEERS Connections (youth with autism), SWEET (provides work experiences), WhyTry Youth program, and others.

Activity B.3: Continue partnership with DSPD called the Supported Work Incentive (SWI) designed to provide long term supports for individuals with developmental disabilities who are on the DSPD wait list who would not otherwise receive Supported Employment Service and assist DSPD with record keeping and legislative efforts to possibly increase funding.

Activity B.4: Expand presence in the community of Transition Counselors by supporting travel to conferences and providing booth space and outreach materials as needed.

Strategy 1.2 (C): Improve counselor skills to better serve individuals who are transition aged youth and/or have developmental disabilities.

Activity C.1: Provide statewide training at least twice per year for all agency Transition Counselors and those serving individuals with Developmental Disabilities. Topics will be designed to improve counselor skills and assure consistency in the types of services provided across the state.

Activity C.2: Form a USOR Transition Council which will have representation from across the state, will meet at least 4 times per year and will provide ideas to evaluate and improve services to the Transition/DD population.

Activity C.3: Add resources for counselors serving transition aged youth on the webpage described above (Strategy 1.2, (A).

Activity C.4: Hold at least one Transition Counselor Conference per year to provide opportunity for discussion, training and goal planning with local education officials.

Goal 1.3: USOR will establish a culture of client-centeredness, world-class transformational rehabilitation services, and highest level professionalism

Strategy 1.3 (A): USOR/DRS will gather information about core principles, patterns, attitudes, approaches, vision and values consistent with this culture which have been identified over the past 3 years in various leadership meetings and trainings

Activity A.1: USOR will form a study group to compile information about core principles, patterns, attitudes, approaches, vision and values as described above

Activity A.2: The study group will compile this information into a single guidance document known as the ‘blue book’

Activity A.3: Opportunity will be given for staff and the SRC to contribute to this document

Strategy 1.3 (B) USOR will use the document for the training of staff about USOR expectations and to facilitate enculturation of the identified core principles, patterns, attitudes, approaches, vision and values.

YEAR TWO

Goal 2.1: Assist clients with developing life skills such as money and time management and getting along with people

Strategy 2.1 (A) Expand the availability of and counselor access to life skills training for clients by increasing capacity and removing any barriers to access

Activity A.1 Evaluate results from current service providers by analyzing who is using the service and asking if results are successful. Activity A: Evaluate outcomes and cost of pilot group *Pending

Activity A.2: If feedback is positive regarding current vendors DRS will identify additional vendors willing to provide similar services.

Strategy 2.1 (B): Identify additional resources which offer life skills training

Activity B.1: Survey partners such as DWS and DSPD about possible resources

Activity B.2: Evaluate use of service category entitled “Disability Adjustment and Life Skills Restoration Services to see if services are meeting need and/or resources need to be expanded

Activity B.3: Continue to approve any additional vendors as appropriate

Goal 2.2: Increase the number of individuals served from ethnic and racial minority populations

Strategy 2.2 (A) Increase outreach to and partnerships with Native American Tribes within Utah

Activity A.1: Finalize the Memorandum of Understanding (MOU) with the Ute Mountain Ute Tribal 121 Program by October 1, 2014 and begin providing technical assistance, outreach and training, and on-going coordination of client services (per the MOU).

Activity A.2: Work to coordinate a basic VR presentation to the chairs and/or chiefs of the Paiute, Navajo, Goshute, Northern Shoshone, and Ute tribes of Utah

Activity A.3: Schedule follow-up presentations to the tribal councils, Indian health, welfare, and employment services to promote VR services for Native Americans with disabilities.

Activity A.4 Assign an agency liaison to each Native American tribe and/or band to provide outreach and referral, cement relationships and remove barriers to assure that all potentially eligible individuals can access VR services.

Strategy 2.2 (B) Increase outreach to and improve relationships with to individuals in the Asian community

*note: USOR included a similar goal/strategy in the last three year plan along with activities targeting two other minority groups. Despite documented attempts outreach appears to have been least successful with this group compared to the other two and USOR believes there is continued need for improvement. USOR has therefore decided to include similar activities in the plan for the upcoming three years with the goal of continued improvement

Activity B.1: Identify 2 additional groups with relationships to the Asian population in Utah

Activity B.2: reassign a liaison to meet with and offer education to these two groups

Activity B.3: Assign a liaison to coordinate referrals from these groups if appropriate

Activity B.4: Assign liaison to work with contacts to develop training for counselors if appropriate

Goal 2.3: USOR will review and revise policies and procedures regarding the support of clients seeking a goal of self-employment in order to facilitate the provision of appropriate services and assist clients to obtain appropriate employment

Strategy 2.3 (A): USOR will develop a new model of service provision using Self-Employment Teams (SET) to deliver services related to self-employment

Activity A.1: USOR will establish a study group to review existing policies and develop the new model. The group will establish expected pathways, clear roles, responsibilities, and expectations of the Self Employment Team that consists of the Client, VR Counselor, Self-employment Specialist, and Self-Employment Benefit Specialist.

Activity A.2: The study group will develop tools, documents, and a desk reference for VR Counselors that will help them work with clients with a self-employment goal, including how to determine and triage a client’s appropriateness for self-employment exploration, help shape client expectations, timelines, and policy understanding.

Activity A.3: The group will, with input from administrative staff and the SRC, rewrite the USOR Self-Employment Client Service Policy to better fit the SET model and provide clarity in roles, responsibilities, procedures, and processes.

Activity A.4: The group will design a Self-Employment training curriculum for all VR Counselors statewide designed to achieve consistency and understanding of the policy, roles, responsibilities, and processes.

YEAR THREE

Goal 3.1: Assist clients with finding and paying for a place to live

Strategy 3.1 (A) Increase counselor knowledge of resources available to clients to help them locate affordable housing and assist them with housing expenses

Activity A.1: Identify available resources in the community to help clients locate affordable housing and assist them in paying for housing expenses

Activity A.2: Present at least one training to all counselors about available resources in their area

Activity A.3: Assign an agency liaison to obtain information from other agencies about available housing resources and add the information on the USOR/DRS staff website and public website

Goal 3.2: Increase the number of individuals served with substance abuse related disabilities.

Strategy 3.2 (A): Increase collaboration between outside agencies and individuals who serve individuals with substance abuse disabilities and VR

Activity A.1: Identify at least 10 treatment centers which treat individuals with substance abuse disabilities

Activity A.2: Assign a liaison to each treatment center to provide training and accept direct referrals from the treatment center

Strategy 3.2 (B): Increase counselor knowledge and skills regarding serving individuals with substance abuse disabilities

Activity A.1: Review and revise (if appropriate) DRS policies to provide clear guidance about the appropriate referral of and services provided to individuals with substance abuse disabilities

Activity A.2: Send at least 10 counselors to the University of Utah Drug and Alcohol Treatment School

Activity A.3: Train all counselors (1 to 2 distance trainings) about the policies described above and other relevant information. The counselors who attended the U of U School will be expected to take a role in creating and delivering the training

Goal 3.3: USOR will revise and improve the service delivery model for SE/SJBT services.

Strategy 3.1 (A) USOR will form a committee with counselors and administrative representation to review and revise the service delivery model for SE/SJBT service

Activity A.1: The committee will review existing practices including seeking input from counselors and providers.

Activity A.2: The committee will provide recommendations about changes and or additions to the model to improve customer choices and successful outcomes.

Activity A.3: The committee will help to revise policies as appropriate and create training for counselors and outreach to providers to explain any changes to the model.

 

Identify how a broad range of assistive technology services and assistive technology devices will be provided to individuals with disabilities at each stage of the rehabilitation process; and describe how assistive technology services and devices will be provided to individuals with disabilities on a statewide basis.

USOR continues to make sure that individuals with disabilities are provided appropriate Assistive Technology. USOR recently completed a study to assess counselor knowledge about referral for AT assessments and recommendations and is doing follow up training and clarification where needed to improve service delivery. Some of the goals and activities listed (such as those related to financial planning) may involve the provision of AT services. USOR also has successfully advocated many years now for one time funds from the state legislature to provide Independent Living with money for AT because USOR believes clients who receive such technology and become more independent at home are more likely to eventually become clients of the VR system and decide to seek employment.

 

Identify what outreach procedures will be used to identify and serve individuals with disabilities who are minorities, including those with the most significant disabilities; and what outreach procedures will be used to identify and serve individuals with disabilities who have been unserved or underserved by the VR program.

Several of the goals/activities above are specific to outreach and service to individuals who are minorities and who have been identified as unserved or underserved. Several activities are also targeted toward individuals with the most significant disabilities, in particular activities related to improving and expanding the provision of SE and SJBT services.

 

If applicable, identify plans for establishing, developing, or improving community rehabilitation programs within the state.

Some of the goals/activities described above are designed to develop and improve provision of SJBT/SE services within the state including those provided by CRPs. CRPs will also likely play a role in the provision of life skills training and possibly teaching clients self-advocacy skills.

 

Describe strategies to improve the performance of the state with respect to the evaluation standards and performance indicators.

All strategies are related to improving the performance of the state related to standards and indicators. Expanding services, meeting needs, outreach, training and many others are related to improving performace on 1.1 as well as many others. All goals are created with the idea of better service from counselors, more appropriate service provision for clients and outreach to appropriate populations with the goal of creating successful employment outcomes for individuals with disabilities.

 

Describe strategies for assisting other components of the statewide workforce investment system in assisting individuals with disabilities.

Many strategies above reach out to other agencies and partners to share information, provide training, combine resources and avoid duplication of services.

 

Describe how the agency's strategies will be used to:

  • achieve goals and priorities identified in Attachment 4.11(c)(1);
  • support innovation and expansion activities; and
  • overcome identified barriers relating to equitable access to and participation of individuals with disabilities in the state Vocational Rehabilitation Services Program and the state Supported Employment Services Program.

There is a description above about how strategies are related to goals in previous attachments and how some goals relate to I and E activities/programs. There are also specific strategies and supporting activities related to equitable access and multiple goals related to barriers identified and needs identified in the comprehensive needs assessment.

 

This screen was last updated on Jun 27 2013 5:30PM by Stacey Cummings

Attachment 4.11(e)(2) Evaluation and Reports of Progress

Vocational Rehabilitation (VR) and Supported Employment (SE) Goals

USOR believes it has made great progress toward meeting the goals set forth last year re: standards and indicators and over the past 3 years. Below is a description of goals vs performance for performance goals FY 2012. Following that information is a final report on the progress of USOR toward meeting its 3 year goals and strategies related to the 2010 CSNA. The new 3 year plan related to the latest CSNA was outlined in a previous attachment.

Report on goals re: standards and indicators FY 2012:

FFY12 Goals and FFY 12 actual performance

1.1 Change in Employment Outcomes Goal 3488 Actual performance 3430 did not meet goal

1.2 Percent of Employment Outcomes goal 65% Actual performance 65% met goal

1.3 Competitive Employment Outcomes Goal 94% Actual performance 95% exceeded goal

1.4 Significance of Disability Goal 98% Actual performance 98.7 exceeded goal

1.5 Earnings Ratio Goal .60 Actual performance .58 did not meet goal

1.6 Self Support Goal 65% Actual 67.5% exceeded goal

Final report on goals/strategies from 3 year plan:

YEAR ONE

Need 1.1: Locating employers with suitable job openings

Goal 1.1: Assist clients and counselors in locating employers

Strategy 1/Goal 1.1: Increase knowledge of staff and clients by improving system of access to known job announcement/opportunities

Activity A: Create web page for job announcements from the USOR Business Relations Specialist and others *This website has been developed and is in a testing phase. It is anticipated that this website will be brought online for counselor use within the next 30 to 60 days. **This site is now in use for all counselors. As an example of the volume of announcements on this site from November 21, 2011 to June 10, 2012 a total of 15,684 job openings were posted on this staff intranet site.***Site continues to be improved, currently working on way for partner agencies to access some openings

Activity B: Find way to make accessible to vendors providing job search assistance and interested clients * The web designer is creating a ‘backdoor’ access for those vendors who are thought to be appropriate to access the USOR page of job announcements. **For now all job listings are emailed to anyone (partners) who is interested but does not have access to the staff site as a group email.***New group management system by Google may make access possible, exploring permissions needed by other agencies for staff to access

Activity C: Improve the agency case management system (Integrated Rehabilitation Information System or IRIS) by creating a list of clients sorted by job goal to help counselors more easily match opportunities and openings with the job goals of clients * Completed. Counselors can now print a report that lists the job goal of each client with the client name and contact information. It is alphabetized and grouped by job title. **Report is being used by counselors and employer outreach specialists to target activities and efforts.***Report still available, considering possibly automated way to match job goals with list of available openings

Activity D: Evaluate existing links to job websites in IRIS and determine which are most useful, including appropriate links to the Department of Workforce Services * The DRS within UOSR commissioned a group of staff members to identify the most useful weblinks for counselors to assist them in locating job opportunities for clients. This group, made up of counselors and an employment relations specialist, is in the process of surveying counselors and gathering responses. They will use results to create a list of recommended weblinks which will then be placed into the DRS case management system. It is anticipated that this list should be submitted in the next 3 to 6 months. **The list/report is finalized and the process of replacing links in IRIS with the recommended links should be done in the next 60 days.***Links have been categorized and added to the case management system (IRIS) for counselors to use

Strategy 2/Goal 1.1: Evaluate new OJT outreach program and make improvements

Activity A: Survey counselors on impact of program and areas where improvement is needed * Counseling staff was surveyed at the beginning of the year about the OJT program and the performance of the OJT specialists. Most counselors felt that they had learned enough in the last year to pursue OJT placements themselves without the ongoing help of specialists. **USOR has created a single position with responsibility to help counselors statewide develop OJT opportunities. This individual provides ongoing training and consultation and develops materials that counselors can use to pursue OJT opportunities for their clients.***USOR has half-time statewide specialist charged with training each district (10 in all) at least once per year and providing at least one yearly statewide training in addition to being available for one-on-one consultation related to OJT.

Activity B: Evaluate success after one year in terms of production and efficiency and make improvements * DRS has monitored and will continue to monitor the use of OJT opportunities for clients within the program. DRS has decided to eliminate the OJT specialist positions after the trial phase and hire a part time statewide trainer/educator to help counselors maintain their knowledge and use of these opportunities. **Hired as described above***See update above

Activity C: Increase collaboration w/ specialist and counselors to focus efforts on greatest areas of needs (based on survey results from A) * DRS is using survey results to realign positions and answer the needs of counselors in relationship to OJT opportunities.***See above, current description

Need 1.2: Obtaining life skills training such as money and time management and getting along with people

Goal 1.2: Expand availability of and access to life skills training for clients by increasing capacity and removing any barriers to access

Strategy 1/Goal 1.2: Evaluate results from current pilot teaching interpersonal skills and resolving work behavior issues (piloted in Downtown District with corrections population in group setting at this time) and determine transferability * This pilot was delayed several months while a formal agreement was signed due to some staff turnover. The agreement is now finalized and the pilot group began meeting the last week in June, 2011. Results from initial evaluation should be available in approximately 6 months. **Project was delayed, results from initial group being evaluated now. ***Formal project agreement has finally been signed (was delayed due to provider staffing issues), results of latest participants will be evaluated in 6 months

Activity A: Evaluate outcomes and cost of pilot group *Pending

Activity B: Make decisions about improvement/expansion *Pending

Activity C: Identify additional vendors willing to provide similar services* Pending **USOR has recently approved a new vendor to provide life skills training related to helping clients manage their money and make smart financial decisions as well as planning for the future.***USOR has two pilot projects now related to teaching these skills, Financial Fitness and Self-Reliance. This will continue to be an area of focus in the next 3 years, these two projects will be evaluated and expanded or adapted as necessary to meet client ongoing need

Strategy 2: Identify additional resources which offer life skills training

Activity A: Survey staff about anyone they use or know of to provide this training * DRS had a group discussion with counseling supervisors and other staff about the need for these services and possible resources. **Ongoing, one new vendor identified as described above. ***Now 2 new vendors, evaluation ongoing

Activity B: Survey partners such as DWS and DSPD about possible resources * DRS decided not to do a formal survey yet but did look at providers and what they are providing for others

***Latest CSNA shows other vendors have limited options as well so USOR will focus on expanding programs and providers

Activity C: Evaluate existing programs and look for areas where successful programs might be duplicated * In process. Based on the information discovered through the activities described above DRS has developed a new service category entitled “Disability Adjustment and Life Skills Restoration Services” and established a fee and guidelines for this service. DRS is currently approving a handful of providers to make this service available to clients/counselors. DRS will evaluate the use of this service at the specific providers one year after the establishment of this service category (established September, 2010) ** Category now permanent part of SE/SJBT service options and additional providers added. ***Service category continues, use scheduled for evaluation

Activity D: Evaluate ability of counselors to access these services and remove any barriers discovered. * Will occur as part of evaluation in September 2011. **In place now

Activity E: Approve any additional vendors as appropriate *Ongoing **Numbers continue to increase as described above.

Need 1.3: Increased knowledge of minority community about availability of VR services

Goal 1.3: Increase knowledge of minority community about availability of VR services

Strategy 1/Goal 1.3: Improve relationships with minority advocacy groups and increase referrals from these groups

Activity A: Identify 2 groups with relationships to the Asian population in Utah including the Chamber of Commerce group representing the Asian population in Utah *Counselor has made contact with Salt Lake Office of Asian Association, still seeking second contact point **Liaison has been identified and has with several other staff members attended functions hosted by the Asian Association as well as touring their facilities in Salt Lake City.

Activity B: Assign a liaison to meet with and offer education to these two groups * Completed **has begun and is ongoing

Activity C: Assign a liaison to coordinate referrals from these groups if appropriate *Pending **Done, liaison is supervising counselor***Counselor was transferred but new liaison has been assigned, is waiting for response from Asian Association to reestablish relationship

Activity D: Assign liaison to work with contacts to develop training for counselors (to be presented through the video system) on serving individuals from the Asian population *Pending **Developing now, some activities on site completed***still pending, part of next 3 year plan

Need 1.4: Increased services to youth in transition and coordination with other agencies serving the youth population

Goal 1.4: Develop relationships with other agencies serving youth to increase the percentage of youth served by the vocational rehabilitation program

Strategy 1/Goal 1.4: Improve relationship with Job Corp organization to increase number of youth served *Done

Activity A: Meet with Job Corp leadership to assess need and develop goals *Done

Activity B: Design a streamlined referral process for individuals with disabilities served by Job Corp who may be appropriate for vocational rehabilitation services *Done

Activity C: Assign one or two caseloads/counselors to serve referrals from Job Corp *Done **Now have a full time counselor assigned to serve Job Corp at their offices several days a week.***Added another counselor from second office service other location half time

YEAR TWO

Need 2.1 and 2.2: Finding a Suitable Job

Goal 2.1: Increase clients knowledge of their own interests, abilities and opportunities related to obtaining employment

Strategy 1/Goal 2.1: Increase availability of and knowledge about computerized assessment tools which measure interests and abilities

Activity A: Identify computer resources available to clients/counselors to measure interests and abilities *DRS Horizons group was formed to determine the most accessible and useful interest/ability tests available to all through the web

Activity B: Test resources to determine easiest and most reliable assessments *Done in part by Horizons group, will be evaluated by counselors once listed in case management system **have been reviewed and suggested, other activities ongoing

Activity C: Train counselors on these assessments and provide AT if needed to access *Pending **Some completed, rest ongoing***reevaluating options, considering changes and additions

Activity D: Assure availability of these assessments to counselors and clients *Pending **Some completed, rest ongoing

Strategy 2/Goal 2.1: Increase efficiency between DRS Vocational Evaluation Unit and Case Service staff including improving collaboration and coordination between evaluation and counseling staff to improve access, efficiency and availability

Activity A: Assess current practices of Evaluation Unit and Case Service *Done through Horizons chartered group. Made recommendations in formal report.

Activity B: Develop recommendations to improve efficiency and availability *Done in report, discussed in regional and state meetings and with Vocational Evaluation staff

Activity C: Implement recommendations and evaluate * Many recommendations implemented, for example the assignment of specific evaluator liaisons to individual offices and a streamlined referral process. The Vocational Evaluation Unit plans to hold focus groups in the next year to get feedback on new procedures and look for additional ways to improve coordination. **Relationships continue to improve, good feedback on specific liasion assignments, recently used suggestions to improve referral process and vocational evaluators now sending information directly into client’s electronic file.***liaison assignments meeting with positive feedback, will continue

Goal 2.2: Increase availability and success of specialized job placement services

Strategy 1/Goal 2.2: Evaluate current pilot change to milestone payment for SE/SJBT providers after one year and expand milestone payment program if deemed appropriate

Activity A: Interview providers using new payment program *completed by Director of Case Service

Activity B: Interview providers using old system about interest in new program * completed by Director of Case Service

Activity C: Evaluate outcomes of 15 to 20 clients under new system compared to 15 to 20 clients under old system in terms of cost, placement quality indicators (wage, benefits and hours per week), and job retention) * study completed with approx.. 48 consumers, outcome summary available on request.

Activity D: Add additional providers to milestone program if found to be more successful, or end pilot if found not to be more successful. *As a result of the pilot’s success and at the request of multiple providers all providers are now being paid on a milestone/outcome system. The initial study of the differences in the outcomes of the two methods did not show any significant differences between the payment systems. DRS plans on repeating this study in a year after there have been more participants in order to make a more meaningful study. **Outcome payment method continues with some small adjustments recommended by providers and counselors after first several months of use, details available on request.

***Minor changes continue, new group will review over next 3 years and recommend improvements to new process

Need 2.3 and 2.4: Assistance in writing a resume and preparing for a job interview

Goal 2.3: Improve counselor knowledge about assisting clients in resume writing and interview skill building

Strategy 1/ Goal 2.3: Train counselors on helping clients to build successful resumes

Activity A: Identify web resources to help clients build resumes *ongoing **Recommendations of some sites through Horizons group which will be added to web site.

Activity B: Work with Choose to Work counselors (including those employed by DWS) to assess web resources and identify other resources *ongoing

Activity C: Train counselors, with assistance of Choose to Work staff, on availability and use of these websites and other resources *Counselors were trained with the assistance of a DWS staff member on helping clients write successful resumes and using web resources on in June 2011 **Assistance and training continues to be provided by CTW staff ***Trainings on job readiness, job development and job interviewing skills all provided to counselors in the last 6 months.

Activity D: Train counselors, with assistance of Choose to Work staff, on what type of resume works best for which jobs, which employers, which method of application etc. *Counselors were trained with the assistance of a DWS staff member on helping clients write successful resumes and using web resources on in June 2011***related training provided in last 6 months

Strategy 2/Goal 2.3: Train counselors on assisting clients in building interview skills

Activity A: Identify resources to help clients learn about successful interviewing (web, print etc) *in planning stage

Activity B: Survey staff to determine methods of teaching these skills to clients some counselors find successful (example job club group in Provo) *pending

Activity C: Share successful practices with all staff *pending***successful practices identified by staff from USOR and other workforce agencies, shared in multiple trainings in the last 6 months

Goal 2.4: Increase counselor knowledge of services outside DRS to assist clients in resume writing and interview skill building for client

Strategy 1/Goal 2.4: Partner with DWS to expand knowledge of counselors about and access for all VR clients to these service offered by DWS

Activity A: Meet with DWS to determine all services available by area *pending **have met with DWS Administration, gathering input about barriers, gathering information about individual office plans about how to serve customers with disabilities

Activity B: Work with DWS and counselors to assess availability and barriers to access *pending **ongoing

Activity C: Work with DWS to expand availability and reduce any barriers to accessibility and create joint projects where possible *pending **ongoing***DWS provided joint training to USOR staff regarding job search site and resources for resumes and interview tips

Need 1.3: Increased knowledge of minority community about availability of VR services

Goal 1.3: Increase knowledge of minority community about availability of VR services

Strategy 1/Goal 1.3: Improve relationships with minority advocacy groups and increase referrals from these groups

Activity A: Identify 2 groups with relationships to the Hispanic population in Utah including the Chamber of Commerce group representing the Hispanic population in Utah * Done **contacts included the Utah Hispanic Chamber of Commerce and The Hispanic/Latino Student Council (HLSC) at the Salt Lake Community College. Several presentations were made to related groups. Outreach continues, counselor attended luncheon sponsored by Hispanic C of C and gave presentation to employers, has also attended meetings of Hispanic/Latino Student Council to provide information about VR.

Activity B: Assign a liaison to meet with and offer education to these two groups *Done **Ongoing, see above

Activity C: Assign a liaison to coordinate referrals from these groups if appropriate *Done **Referrals have increased and are being made to a single counselor***counselor reports referrals have increased and relationships improved with Hispanic groups

Activity D: Assign liaison to work with contacts to develop training for counselors (to be presented through the video system) on serving individuals from the Hispanic population *Pending **being developed***pending larger training

Need 2.5: Improved services for those exiting the state correctional system

Goal 2.5: Improve service coordination and access for those individuals with disabilities exiting the Utah State correctional system

Strategy 1/Goal 2.5: Improve relationships with administrative personnel within corrections and develop more streamlined access to vocational rehabilitation services

Activity A: Meet with administrative staff of Utah State Prison and Salt Lake County Corrections to identify common goals and issues * Done, committee has met several times and attended specialized training together

Activity B: Assign liaison from the USOR administrative team to coordinate a task force group to address issues and develop new relationships *Done, attends coordination meetings regularly

Activity C: Develop new referral process with different systems to streamline education and referral of those exiting systems *Done, streamlined and implemented

Activity D: Assign staff liaisons to coordinate referrals from different systems within the corrections system *Done, correction specialists/counselors identified **Efforts continue, many specialists identified and attending ongoing meetings of a statewide group coodinated at a state and national level to improve outcomes for offender populations. Training ongoing, details available on request.***statewide initiative continues to grow, placements are increasing

YEAR THREE

Need 3.1: Assistance in learning what jobs are available

Goal 3.1: Increase client and counselor knowledge about job market and availability of specific vocational positions

Strategy 1/Goal 3.1: Increase counselor knowledge of job market and labor market trends

Activity A: Identify web resources to learn about market **DRS Horizons group is studying through survey and other methods the best web resources for counselors **Report done, results being analyzed for best way to make available to counselors

Activity B: Train counselors to access these resources *Pending results of Horizons group **Training by Horizons in Statewide Administrative Meeting (SAM) to be passed on to counselors

Activity C: Identify other times/methods to share existing information (updates, staff meetings, newsletters, staff website etc) *Some partially developed including job listing site, others pending ** Improvements and additions to staff web page ongoing***additional links added and categorized

Activity D: Find ways to better document counselor/client discussion of job market and labor trends *Pending***TORQ computer system provided to help counselors with this process as well as analyzing transferrable skills

Strategy 2: Assist counselors to develop methods to deliver information about job market conditions and specific job availability to clients in understandable and appropriate manner *Pending***TORQ system purchased to help counselors with information and presentation

Activity A: Develop standardized newsletter type document that counselors can give to and talk about with clients that is updated automatically and easily understood which contains labor market information *Pending***trying to determine if useful, considering web link to information already available instead

Activity B: Study available websites containing this information and link the most user-friendly sites to the general USOR page and also to the counselor staff page *Pending recommendations from Horizons group***Some added, continue to evaluate options (always changing)

Strategy 3: Increase client knowledge about different levels of training and education, particularly those shorter term options which utilize transferable skills and match current job openings *Pending outcome of study of outcomes and further development of training **USOR has purchased a system for counselors to use called TORQ. This system helps counselors and clients analyze transferable skills, incorporate labor market information, and compare length of training and skills needed for jobs that clients are considering. Training has just begun and this new system should assist with several of the goals listed int this section***as reported above system is in place, training completed, available to all counselors

Activity A: Develop one summary about levels of training available through vocational rehabilitation for counselors to use as reference for clients *Pending ***using summary brochure described below and fact sheets for Choose to Work placement specialists

Activity B: Develop marketing brochure about new OJT focus within vocational rehabilitation that is designed to give information about option and available occupations to clients *Brochures have been developed which can be used for employers and clients, new specialist will develop materials with specific client focus **Ojt specific brochure done and distributed

Need 3.2 and 3.3: Assistance with client development of self-advocacy skills

Goal 3.2: Increase counselor knowledge of tools to help them teach clients self-advocacy

Strategy 1/Goal 3.2: Identify tools being used now by counselors and other agencies serving people with disabilities

Activity A: Contact Disability Law Center, Division of Services for Persons with Disabilities, Office of Education partners and others to identify tools and curricula being used by others. *Pending ***new group just formed, developing survey and starting outreach this month, goal and activities will continue into next 3 year plan

Activity B: Survey counselors to find tools and techniques used successfully now within the USOR to develop client self-advocacy skills *Pending ***just started, see above

Activity C: Contact regional TACE center to ask for training resources and technical assistance related to teaching clients self advocacy **Pending ***just started, see above

Activity D: Evaluate tools identified and expand use and availability of those determined to be most useful ***will occur after survey and analysis, continued to next 3 years

Goal 3.3: Increase counselor knowledge of outside resources where clients can learn and develop self-advocacy skills

Strategy 1/Goal 3.3: Locate programs within other agencies/organizations where clients of vocational rehabilitation may learn self-advocacy skills.

Activity A: Contact Independent Living Centers, Disability Law Center, Division of Services for Persons with Disabilities, Office of Education partners and CRPs to identify programs that might be appropriate for vocational rehabilitation client participation. *Pending ***part of survey developed above

Activity B: Survey counselors to find programs being used currently by clients **Pending ***just developed, will be sent in the next 30 days

Activity C: Disseminate information about available programs **Pending ***pending

Activity D: Evaluate opportunities to partner with other agencies to expand or adapt opportunities for vocational rehabilitation clients to **Pending***will depend on survey results

Need 1.3: Increased knowledge of minority community about availability of VR services

Goal 1.3: Increase knowledge of minority community about availability of VR services

Strategy 1/Goal 1.3: Improve relationships with minority advocacy groups and increase referrals from these groups

Activity A: Identify 2 groups with relationships to the Pacific Islander population in Utah including the Chamber of Commerce group representing the Pacific Islander population in Utah *Established contact with “Child and Family Services”, an agency which serves the Pacific Islander population (and other minority communities), currently contacting church groups and cultural centers to try and establish additional contacts. **Liaison has made several visits and contacted several people, unfortunately efforts so far have not met with great success. He continues to reach out and has made contact with an association for refugees that has been much more receptive to offers of training and assistance. ***relationships improving, able to make contacts with Ethnic Affairs at University of Utah and Salt Lake Community College and making progress in making connections through those larger groups

Activity B: Assign a liaison to meet with and offer education to these two groups *Completed **Ongoing ***Ongoing

Activity C: Assign a liaison to coordinate referrals from these groups if appropriate *Completed **Ongoing ***Ongoing

Activity D: Assign liaison to work with contacts to develop training for counselors (to be presented through the video system) on serving individuals from the Pacific Islander population *Pending **Being developed ***being considered as part of larger training, pending

Need 3.4: Increased evaluation of and availability of Benefits Planning and Assistance services

Goal 3.4: Increase knowledge about importance of Benefits Planning and its effect (if any) on vocational rehabilitation outcomes.

Strategy 1/Goal 3.4: Complete study of effect of Benefits Planning on rehabilitation outcomes Activity A: Contract with organization to study impact of Benefits Planning on VR outcomes *Completed, study available at usor.utah.gov under publications

Activity B: Evaluate and disseminate results of study *Presented at CSAVR and to staff and SRC, other presentations pending **Several other presentations made and information shared at a national level

Activity C: Use results if appropriate to request additional funding for expansion of capacity of unit doing Benefits Planning and Assistance. *Ongoing **One more specialist added***continue to seek resources to add additional staff

 

USOR hoped to increase the number of individuals served under SE, possibly up to 240 individuals in SE in 2013 and USOR believes it is on track to make that goal. USOR SE successful closures increased from 38 in FY 2011 to 59 in FY 2012 and USOR continues to improve system choices and options. This in conjunction with more reliable long term funding in the past 18 months should make it possible for USOR to meet this goal and continue to increase the number of SE cases served over time.

 

Indicator 1.1 decreased by 160 did not meet indicator

Indicator 1.2 percent 58 minimum 55.80 met indicator

Indicator 1.3 percent com. employment 95 minimum 72.60 met indicator

Indicator 1.4 percent SD 98.7 minimum 62.40 met indicator

Indicator 1.5 ratio wage to state wage .58 minimum .52 met indicator

Indicator 1.6 self supporting difference 67.5 minimum 53 met indicator

Indicator 2.1 Minority ratio .93 minimum .800 met indicator

USOR met 5 of 6 standards in category 1 and also met standard 2.1 for FY 2012

 

USOR has completed many activities and projects in the 12 months related to I & E. Some of these activities have been mentioned elsewhere in this document. They include:

1. COURIER Program- Contracted outreach, referral, and VR program marketing to transition aged youth with 504 plans, special health care plans, and special ed IEP’s in order to increase transition services and numbers for this specific population. This program was listed in the last state plan but the contract was actually signed at beginning of year 2012 and funds expended this year

2. USOR signed a pilot program agreement with Self Reliance of Utah to establish a fee schedule for VR client participation in a new set of life skills programs for adults with mild cognitive disabilities who have an IQ level between 75 and 120. Clients receive individualized training and mentoring by a life coach in basic life skills such as finances, employment, communication, self-advocacy and independent living.

3. In addition to the full time VR Counselor at a Job Corp office added last year VR added a half time counselor at a second Job Corp location (Weber Basin).

4. USOR purchased Dragon Dictate software and training for several counselors and other staff to pilot the use of this software for completing dictation and other counselor tasks.

5. USOR counselors and other staff participated in a pilot project which provided targeted services designed for individuals who are homeless.

6. USOR/DRS expanded its web accessibility and information by adding a DRS Facebook page, Twitter account, and adding introductory videos to YouTube.

7. USOR has entered into a contract with Alliance to purchase a new case management system. The development and implementation of this system will take approximately two years and represents a significant investment of time and money by USOR

8. USOR has hired a full-time transition specialist to coordinate and improve services statewide to transition aged youth.

This screen was last updated on Jun 28 2013 3:06PM by Stacey Cummings

Attachment 6.3 Quality, Scope, and Extent of Supported Employment Services

  • Describe quality, scope, and extent of supported employment services to be provided to individuals with the most significant disabilities
  • Describe the timing of the transition to extended services

ATTACHMENT 6.3

Quality, Scope, and Extent of Supported Employment Services

This attachment describes the quality, scope, and extent of supported employment (SE) services provided to consumers of the Utah State Office of Rehabilitation (USOR) vocational rehabilitation program under Title VI, Part B of the Act.

(a) Quality of SE services

USOR maintains high quality SE services by:

(1) The establishment and application of SE program standards for USOR SE vendors. These standards prescribe minimum consumer outcomes and identify program procedures which must be followed in order for a provider to receive funds from USOR. These standards are in compliance with Title VI, Part B of the Act.

(2) USOR assisted in the establishment and provision of a Supported Job Base Training and Supported Employment Job Coach training and certification program. This program was moved in FY 2008 to the University of Utah. All job coaches must be certified within 6 months of hire at approved vendors providing SE services. Staff who are not approved after 6 months may not provide services to VR clients.

(3) The monitoring of SE services and service providers is conducted by the USOR Facilities Specialist, and the Coordinator of Case Service. This monitoring is conducted by assessing the application of USOR program standards and outcomes. It includes a review of any complaints received and the results of surveys completed by counselors using the program for clients. These surveys are compliled by the electronic case management system. The Case Service Coordinator provides ongoing technical assistance and monitoring to SE service providers through regularly scheduled contacts with approved service providers.

A new committee has been formed within USOR to review SE and SJBT practices, to review current providers and create updated, standardized expectations and a provider manual, and to provide input on milestone descriptions and payment processes.

(b) Scope of SE services

The following services are provided with Title VI, Part B funds either through contract or on a fee-for-service basis (based on achievement of milestones) by SE service providers: functional assessment of clients to perform in supported employment (supplemental to the assessment conducted by the counselor for purposes of establishing eligibility with Title I funds); job development, job analysis and client job matching; training by a job coach in job skills and behavioral expectations at the job site; training and support away from the job to ensure work performance; family support; and support to the employer to ensure client job retention. The same scope of services is provided by the extended service agency. Target populations in supported employment include persons with the most severe disabilities who qualify for ongoing support from the Division of Services for Persons with Disabilities (DSPD), or the Division of Mental Health (DMH), or individuals who have ongoing support available from other sources, including Social Security and/or natural supports.

(c) Extent of SE services

Specific SE services are provided to eligible individuals according to their needs. Services are provided for a period not to exceed 18 months, unless under special circumstances a longer period to achieve job stabilization has been jointly agreed to by the individual and the VR Counselor and established in the Individualized Plan for Employment (IPE).

(d) Timing of transition to extended services

A Status 26 closure for individual placement is allowable when the USOR VR Counselor places a case in Status 22 after the job trainer’s intervention time, (on or off job site as recorded on the monthly intervention time sheet), has stabilized at 20%*, or less, of total hours worked. As long as intervention hours are above 20%, the USOR counselor considers the individual still in training. The counselor also needs to notify both the consumer and the Division of Services for People with Disabilities or Mental Health program staff via Form 58 of the intention to close the case. For clients not involved with Division of Services for People with Disabilities or Mental Health, the counselor will, along with the job trainer, inform the clients, employer, or others providing natural supports, of their intention to close the case.

* 20% is defined as:

Hours Worked by Intervention Hours by

Client per Week Job Trainer per Week

20 hrs. 4 hrs. or less

25 hrs. 5 hrs. or less

30 hrs. 6 hrs. or less

35 hrs. 7 hrs. or less

Wthe intervention hours reach 20% of total work hours, or less, the counselor can transfer responsibility to the extended service provider agency or begin carrying out the plan for extended natural supports. The case must remain in Status 22 for 90 days from the day this transfer is initiated. The purpose of keeping the case open after the transfer is to insure the stability of the placement. A counselor will pay a milestone payment when the job trainer’s time reaches 20% of total consumer work hours or less. A consumer can still receive other types of paid services under Section 110 (e.g., bus pass, glasses, etc.) even though the job trainer services are no longer paid for by USOR. It is USOR policy to transition eligible individuals from SE to extended services based upon individual assessment and need. Quality, scope and extent of supported employment services. (Section 625(b)(3) of the Rehabilitation Act; 34 CFR 363.11(c) and .50(b)(2))

This screen was last updated on Jun 26 2013 5:07PM by Stacey Cummings

System Information

System information

The following information is captured by the MIS.

Last updated on:06/28/2013 3:06 PM

Last updated by:sautcummingss

Completed on: 06/28/2013 3:07 PM

Completed by: sautcummingss

Approved on: 08/23/2013 2:32 PM

Approved by: rsacavataioc