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Technical Assistance

Case Service Report (RSA-911) Data Dashboards

Since PY 2017, RSA has shared data dashboards with State VR agencies to support quality assurance, improve data quality, and foster data-driven decision making in the VR program. In PY 2022, RSA partnered with the VRTAC-QM and RehabData Workgroup to redesign the data dashboards. The new tools include not only more data, but historical data and enhanced metrics for all State VR agencies in a single accessible Excel workbook that RSA will update each quarter and provide to State VR agencies.  On December 19, 2022, RSA and the VRTAC-QM provided a demonstration of the data dashboards during a live webinar. A recording of the webinar is available at the VRTAC-QM

Measurable Skill Gains (MSG) Rate Resources

Reporting MSG Data in PY 2020

This technical assistance document discusses how and when to use RSA-911 Data Elements 85 and 401, under PD 19-03, to report whether or not VR program participants should be included in the MSG Rate denominator. 

MSG Data Tool

The RehabData Workgroup developed the MSG Data Tool to showcase data reported by VR agencies for PYs 2017 and 2018 and provide National and State-level MSG data to all VR programs while serving as a resource for VR agencies to analyze their MSG data and compare performance to that of the VR program nationally, with similar States, and/or other VR agencies.

MSG Guide 

RSA and WINTAC developed this MSG Guide to help VR agencies understand the requirements of education and training programs that lead to recognized credentials under WIOA and the five types of MSGs. Further this guide is intended to assist VR agencies with developing their own policies and procedures based on the joint performance accountability guidance (RSA-TAC-17-01).

Credential Attainment Rate Resources


On February 9, 2022, RSA and VRTAC-QM shared technical assistance on Credential Attainment Rate. The training provides an overview of the performance indicator; outlines the RSA-911 data elements used in reporting the indicator; highlights performance results from Program Years 2019 and 2020; specifies how the indicator is calculated; details how to report some of the Credential Attainment Scenarios; answers questions posed to RSA and VRTAC-QM related to the indicator; and links to policy guidance and other technical assistance resources. Complete the training at the VRTAC-QM website.  

Credential Attainment Scenarios

RSA and the VRTAC-QM developed these scenarios to serve as examples of how participant outcomes, achieved during or after participation in the VR program, are included in Credential Attainment Rate. These scenarios cover a variety of circumstances and pertain to:

  • Participants who earned recognized postsecondary credentials; 
  • Participants who earned secondary credentials and satisfy additional requirements (i.e., employment or postsecondary enrollment) during or after program participation that allow the secondary credential to count; and
  • Participants who would not be included in the Credential Attainment Rate numerator and/or denominator. 

Credential Guide

RSA and WINTAC developed the Credential Guide, similar to the MSG Guide, to support VR agencies as they identify which education and training programs, in their States, culminate in participants earning a credential that meets the definition of a recognized credential under WIOA. The guide includes examples of secondary and postsecondary credentials along with the supporting documentation requirements to which VR agencies must adhere in accordance with the joint data validation guidance (RSA-TAC-19-01). 

Effectiveness in Serving Employers (ESE)

ESE Rulemaking 

On February 23, 2024, ED and DOL issued a Final Rule in the Federal Register (89 FR 13814) that defines ESE as Retention with the Same Employer and requires it be reported by one core program on behalf of all six core programs within each state. The Final Rule is effective March 25, 2024. 

On September 14, 2022, ED and DOL published a Notice of Proposed Rulemaking to incorporate a standard definition for the ESE performance indicator in the WIOA joint regulations. The 60-day public comment period closed on November 14, 2022. 

ESE Pilot Evaluation Report 

DOL funded an evaluation of the ESE pilot through a contract with the Urban Institute: Measuring the Effectiveness of Services to Employers: Options for Performance Measures under the Workforce Innovation and Opportunity Act (January 2021). 

WIOA/IDEA/Perkins Performance Indicators

In November 2021, two of RSA's technical assistance centers, the NTACT:C and VRTAC-QM, updated the Crosswalk related to the performance indicators under the VR program (WIOA), Special Education (IDEA Part B), and Career and Technical Education (Perkins V). This technical assistance tool is intended to support State agencies administering these programs align priorities for secondary and postsecondary outcomes for students. 

State Wage Interchange System (SWIS) Agreement

On May 3, 2019, ED and DOL made available to the public workforce development system the State Wage Interchange System (SWIS) Data Sharing Agreement. An Informational Webcast is available to learn more about SWIS and how the Departments are leading this project. To view which States and programs have signed the SWIS Agreement, please review this map maintained by the Employment and Training Administration.

Proposed Amendments to SWIS Agreement 

ED and DOL facilitate the review of the proposed amendments to the SWIS Data Sharing Agreement. As signatories to the SWIS Agreement, State Unemployment Insurance Agencies and Performance Accountability and Customer Information Agencies are required to participate in the amendment process. For more information, please visit SWIS Amendments