Case Service Report (RSA-911)

Current Version of RSA-911

VR agencies are currently reporting RSA-911 data consistent with PD-19-03, issued May 6, 2019, for PY 2020 (July 1, 2020 through June 30, 2021) and will continue to report these data for PY 2021  (July 1, 2021 through June 30, 2022). This version of the RSA-911 is also available as an Excel file.

PD 19-03 Implementation Checklist

This checklist includes key components of implementing the revised RSA-911 that VR agencies may consider as they train staff, update case management systems, and refine their internal controls for data collection and reporting.

RSA-911 Crosswalk of Changes: PD 16-04 to PD 19-03

To assist VR agencies with collecting and reporting VR program data, RSA developed a crosswalk of changes made to the RSA-911 from PD-16-04 to PD-19-03, which will be implemented in Program Year 2020. These changes pertain to some RSA-911 Data Elements and various code values specified in the appendices.

RSA-911 Reasons for Exit Tool

This tool outlines the Data Elements used to report case closure and exit from the VR program along with information about the specific codes required by Appendix 6 of the RSA-911. The tool also provides examples of when using these codes may be appropriate to report for individuals leaving the VR program.

RSA-911 Correction Procedures for VR Agencies

Despite the rigorous internal controls VR agencies have implemented and continually refine related to collecting and reporting accurate information on the RSA-911, RSA recognizes that VR agencies will occasionally report information that is incorrect. When these mistakes happen, RSA has established three ways VR agencies may address them, as outlined in the Case Service Report (RSA-911) Correction Procedures. When a VR agency identifies a reporting error and regardless of the specific correction procedure it uses to fix the error, RSA encourages the VR agency to reassess the effectiveness of its internal controls to inform whether they should be enhanced to strengthen data collection and reporting and avoid future errors in reporting.

RSA-911 Edits Checks

RSA provides the previous and current versions of the Edit Checks, under PD 19-03, here: 

  • V1 (issued May 14, 2020) 
  • V2 (issued June 26, 2020)
  • V3 (issued August 25, 2020; RSA used V3 for PY 2020 Q1 reports)
  • V4 (issued December 8, 2020; RSA used V4 for PY 2020 Q2 reports) 
  • V5 (issued March 1, 2021; RSA plans to use V5 for PY 2020 Q3 reports) 

Paperwork Reduction Act

To extend or revise the RSA-911, RSA adheres to the Paperwork Reduction Act of 1995. View the OMB Control Number History for the RSA-911: OMB Control #: 1820-0508.

Previous Versions of RSA-911

VR agencies submitted RSA-911 data consistent with PD-16-04 (June 14, 2017) for PYs 2017, 2018, and 2019 which covered the period of July 1, 2017 through June 30, 2020. This timeframe represents the beginning of data collection and reporting under WIOA. 

VR agencies submitted RSA-911 data consistent with PD-14-01 (October 25, 2013) for Federal Fiscal Year (FFY) 2016 (October 1, 2015 through September 30, 2016) and the first three quarters of FFY 2017 (October 1, 2016 through June 30, 2017). 

The below Policy Directives outline the submission of RSA-911 data since FFY 1992: 

RSA-911 System of Records

On July 31, 2020, RSA published a notice of a modified system of records entitled "Case Service Report (RSA-911)" in the Federal Register (PDF). This system of records replaces the previous system published in the Federal Register on April 8, 2004 (PDF). RSA maintains this system of records for performance accountability, research, monitoring, and evaluation purposes required by the Rehabilitation Act of 1973, as amended by title IV of WIOA, and title I of WIOA. This system contains information on individuals who are participating in or who have exited from the VR and Supported Employment programs, as applicable.  

A System of Records Notice is a formal notice to the public that identifies the purpose for which personally identifiable information (PII) is collected, from whom and what type of PII is collected, how the PII is shared externally (routine uses), and how to access and correct any PII maintained by the U.S. Department of Education. 

RSAMIS Privacy Impact Assessment 

On May 6, 2020, the U.S. Department of Education published the Privacy Impact Assessment (PIA) for RSA's Management Information System (RSAMIS) through which VR agencies report RSA-911 data to RSA. 

Section 208 of the E-Government Act of 2002 helps to ensure that Federal agencies put in place sufficient protections for the privacy of personal information in implementing a citizen-centered electronic government. It requires agencies to conduct PIAs for information technology systems or projects that collect, maintain or disseminate information in identifiable form from or about members of the public or when initiating a new electronic collection of information in identifiable form for 10 or more persons (excluding agencies, instrumentalities, or employees of the Federal government).