RSA-722: Annual Report on Appeals Process for Hawaii 2017

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)0
2. New requests for mediation, October 16
3. Total requests for mediation this fiscal year6

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement2
2. Disputes resulting in a written mediation agreement0
3. Total disputes resolved during mediation process2
4. Disputes not resolved during mediation process2

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 302

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 12
2. New requests for impartial hearings since October 13
3. Total requests for impartial hearings this fiscal year5
4. Number from Line II.A3 which had also been through the mediation process this fiscal year2

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision0
2. IHO decisions favoring the individual0
3. IHO decisions favoring the agency1
4. Total IHO decisions1
5. Total disputes resolved during impartial hearing process1
6. Disputes not resolved during impartial hearing process2

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 302

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? 1

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 10
3. Total requests for review of IHO decisions this fiscal year0

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained0
4. IHO decisions favoring the agency reversed0
5. Total reviews of IHO decisions completed0
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 10
2. New civil actions filed this fiscal year1
3. Total civil actions this fiscal year1

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)0
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved0
6. Civil actions not resolved1

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 0 0 0 0
2. Nature/contents/scope of IPE 1 2 0 0
3. Quality of counseling services 0 1 0 0
4. Delivery/quality of other VR services 2 3 0 0
5. Cost of services 2 2 0 0
6. Termination of services/service record closure 1 1 0 0
7. All other complaints/issues 1 2 0 0

Certification

Approved

Last NameFoard
First NameSusan
Phone Number(808)586-9740
Signed?Yes
Signed Date10/13/2017

Susan Foard Interim VR Administrator Division of Vocational Rehabilitation 1010 Richards Street Room 217 Honolulu, Hawaii 96813 Ph: (808) 586-9740 Fax: (808) 586-9755 Email: sfoard@dhs.hawaii.gov