RSA-722: Annual Report on Appeals Process for California 2017

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)10
2. New requests for mediation, October 158
3. Total requests for mediation this fiscal year68

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement17
2. Disputes resulting in a written mediation agreement12
3. Total disputes resolved during mediation process29
4. Disputes not resolved during mediation process33

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 306

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 115
2. New requests for impartial hearings since October 174
3. Total requests for impartial hearings this fiscal year89
4. Number from Line II.A3 which had also been through the mediation process this fiscal year55

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision43
2. IHO decisions favoring the individual8
3. IHO decisions favoring the agency21
4. Total IHO decisions29
5. Total disputes resolved during impartial hearing process72
6. Disputes not resolved during impartial hearing process4

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3013

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? 0

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 10
2. New requests for review of IHO decisions since October 10
3. Total requests for review of IHO decisions this fiscal year0

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained0
4. IHO decisions favoring the agency reversed0
5. Total reviews of IHO decisions completed0
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 14
2. New civil actions filed this fiscal year2
3. Total civil actions this fiscal year6

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)4
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved4
6. Civil actions not resolved2

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 3 3 0 0
2. Nature/contents/scope of IPE 6 11 0 2
3. Quality of counseling services 5 8 0 0
4. Delivery/quality of other VR services 37 50 0 1
5. Cost of services 10 13 0 0
6. Termination of services/service record closure 16 15 0 2
7. All other complaints/issues 6 7 0 4

Certification

Approved

Last NameHargreaves
First NameKelly
Phone Number916-558-5802
Signed?Yes
Signed Date10/24/2017

Shelly Risbry (916) 558-5498