RSA-722: Annual Report on Appeals Process for Arizona 2017

I. Mediation

A. Request for Mediation

1. Pending requests for mediation, October 1 (carryover from prior fiscal year)0
2. New requests for mediation, October 130
3. Total requests for mediation this fiscal year30

B. Disputes Resolved during Mediation Process

1. Disputes settled prior to the development of a written agreement13
2. Disputes resulting in a written mediation agreement13
3. Total disputes resolved during mediation process26
4. Disputes not resolved during mediation process2

C. Mediation Request Carried Over

1. Mediation requests pending resolution, September 302

II. Impartial hearing process

A. Requests for Impartial Hearings

1. Pending Impartial hearing requests, October 111
2. New requests for impartial hearings since October 175
3. Total requests for impartial hearings this fiscal year86
4. Number from Line II.A3 which had also been through the mediation process this fiscal year1

B. Disputes Resolved during Impartial Hearing Process

1. Disputes resolved without IHO decision51
2. IHO decisions favoring the individual2
3. IHO decisions favoring the agency2
4. Total IHO decisions4
5. Total disputes resolved during impartial hearing process55
6. Disputes not resolved during impartial hearing process9

C. Impartial Hearing Requests Carried Over

1. Impartial hearing requests pending, September 3022

III. Review of IHO decisions

Has your agency established a process for review of IHO decisions? 1

A. Requests for Review of IHO Decisions:

1. Requests for review of IHO decisions in process, October 11
2. New requests for review of IHO decisions since October 11
3. Total requests for review of IHO decisions this fiscal year2

B. Reviews of IHO Decisions Completed

1. IHO decisions favoring the individual sustained0
2. IHO decisions favoring the individual reversed0
3. IHO decisions favoring the agency sustained1
4. IHO decisions favoring the agency reversed1
5. Total reviews of IHO decisions completed2
6. IHO decisions not reviewed0

C. Reviews of IHO Carried Over

1. Reviews of IHO decisions pending, September 300

IV. Civil actions

A. Civil Actions Filed

1. Civil actions pending, October 10
2. New civil actions filed this fiscal year0
3. Total civil actions this fiscal year0

B. Civil Actions Resolved

1. Civil actions resolved in individual favor (sustaining final administrative decision)0
2. Civil actions resolved in individual favor (reversing final administrative decision)0
3. Civil actions resolved in agency favor (sustaining final administrative decision)0
4. Civil actions resolved in agency favor (reversing final administrative decision)0
5. Total civil actions resolved0
6. Civil actions not resolved0

C. Civil Actions Carried Over

1. Civil actions pending, September 300

V. Types of complaints/issues involved in disputes

Type Mediation
Impartial Hearings
Reviews of IHO Decisions
Civil Actions
1. Applicant eligibility for VR 3 8 0 0
2. Nature/contents/scope of IPE 1 4 0 0
3. Quality of counseling services 1 4 0 0
4. Delivery/quality of other VR services 0 1 0 0
5. Cost of services 9 11 2 0
6. Termination of services/service record closure 11 23 0 0
7. All other complaints/issues 1 4 0 0

Certification

Approved

Last NameGuzman (nee Trujillo)
First NameNatalie
Phone Number480-364-2905
Signed?Yes
Signed Date10/27/2017

1789 W Jefferson St, Phoenix, AZ 85007 NGuzman@azdes.gov